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Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report
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Copyright © 2010 Hamilton Relay. All rights reserved.
Lisa Furr
Account Manager
Relay Nevada
TRS Call Traffic Report
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Workload by Inbound Call Method
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
CapTel
Call Traffic Report
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD
Copyright © 2010 Hamilton Relay. All rights reserved.
As of February 2015...
1,221 CapTel phones
in use.
Copyright © 2010 Hamilton Relay. All rights reserved.
Primary: Government & State Court Business/Organizations Senior Citizens Veterans
Secondary: Agency Audiologists Deaf/Hard of
Hearing Speech Disabled
2015 Outreach Goals
This includes at least 1 outreach event per quarter in Northern Nevada
Copyright © 2010 Hamilton Relay. All rights reserved.
Primary: Business Senior Citizens Government/State Veterans
Secondary: Education Public Libraries Non-Profit
Organizations General Public Audiologists Spanish Speaking Caregivers Speech Disabled
2015 Target Audience
Copyright © 2010 Hamilton Relay. All rights reserved.
Marketing/Outreach Briefs
Quarterly Outreach Included:9 Presentations6 Exhibits 4 Meetings 1 Networking
Copyright © 2010 Hamilton Relay. All rights reserved.
Quarterly Highlights Clark County School District Elders Helps Expo Las Vegas Stand Down Expo Northern & Southern Nevada Town
Hall Meetings Spotlight Senior Services Successful Aging Expo
Marketing/Outreach Briefs
Copyright © 2010 Hamilton Relay. All rights reserved.
Better Hearing and Speech Month Recognition Award• Applications were due April 1st, 2015.
Hamilton Relay Scholarship• $500 scholarship
• Applications were due March 2nd, 2015
Hamilton Relay’s Award Programs
Copyright © 2010 Hamilton Relay. All rights reserved.
Upcoming Events
Presentations– Western Nevada College
Exhibitions– Senior Safety Fair– Disabilities Conference
Copyright © 2010 Hamilton Relay. All rights reserved.
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