Copyright © July 2004 by ITS. Copyright © July 2004 by ITS.

Copyright © July 2004 by ITSwww.its-tel.com1



• Voice Mail & Automated AttendantVoice Mail & Automated Attendant

• 128 mailboxes128 mailboxes

• 2 – 4 ports2 – 4 ports

• 10 hours memory capacity10 hours memory capacity

VocalVocal




• 2 ports (fixed configuration)2 ports (fixed configuration)


Vocal JrVocal Jr..






• 39 script menus (single digit dialing)39 script menus (single digit dialing)

EAR 5000EAR 5000





• 1 hour memory capacity1 hour memory capacity

• 39 script menus (single digit dialing)39 script menus (single digit dialing)

EAR 4000EAR 4000



The Concept

PC Voice mail

Features & Applications

Software

Cost Effective Hardware

PerformanceCost


2/4 Lines

RS-232

9 VDC

EPROM

DSP

2 line moduleconnector

Flash Memory

Hardware Description


2 lines module

Plug & Play Module


Automated Attendant Features

• Multilingual option

• Varied Opening Greetings

• Fixed number of digits from 2 to 4

• Automatic Mode/System Schedules

• 39 Script Menus

• 9 minutes maximum length of opening greeting

• Fax Detection and Routing

• Direct Dialing to Extensions

• Greeting by Port


Voice Mail Features

• 128 Mailboxes

• Up to Maximum 47 Messages per Mailbox

• Customized Greetings and Language per Mailbox

• Message Retrieve, Save, Copy, Delete, Forward

• Password Protection

• Message Notification

• Do Not Disturb mode

• Call Recording


System Administration Features

• Setup Wizard

• Built-in DTMF Line Monitor

• Report Generator

• PC Programming via VUP

• Security Passwords


System Administration Features (Cont’d)

• Integration with most existing PBXs

• In-Band DTMF

• Out-Band via RS-232 Serial Port (SMDI)

• Adjustable Recording Length

• External Notification Management



The Basic Questions for Integration with PBX

• How do you transfer a call in the PBX? Hook flash time?

• Can you setup VM extensions in the PBX?

• What is the disconnect code for internal/external calls?

• Does the PBX have In-Band DTMF capability?


In-Band DTMF Integration

• Speech protocol between the PBX and the Voice Mail System

• PBX sends DTMF information after the VM answers

• The ports (in the PBX) must be defined as VM ports


In-Band DTMF Main Codes

1. Direct internal call

2. Diverted calls to the voice mail:

a. Call forward No-Answer

b. Call forward busy

c. Call forward all calls (follow me)

d. Do not disturb

3. Direct external call

4. Call recording


In-Band & DTMF Signaling

T (m/sec)t1

The Vocalanswered the call

The First DTMF digithas been received

The Last DTMF digithas been received

Time Out for the firstDMTF signal

t2

Maximum interval between DMTF signals


DTMF Characters

• DTMF: 0-9, #, *, A-D

• Target: indicates the called extension number

• TT = 2 digits extension

• TTT = 3 digits extension

• TTTT = 4 digits extension

• Ignore + Length: indicates the number of DTMF digits to be ignored e.g. IO5 = Ignore from the next 5 digits

• Ignore + Separator: Ignore all DTMFs until the signal has been received e.g. J# = Ignore all DTMFs until #


In-Band DTMF Events

• Up to 20 different events can be analyzed by the Vocal• For each event, the following Operations can be performed:

• Play the Auto Attendant’s Opening Script• Call Recording• Leave a message• Retrieve messages• Play a specific Script Message• Play the Busy menu• Play the No-Answer menu• Play the DND menu• Disconnect the call


Non-Supervised

• The Voice Mail System transfers the call without any condition (Blind Transfer)

• The PBX must have an In-Band DTMF capability


Digital PBX-DDI

SLT Extensions

PBX

CF Busy / No Ans to VM CF Busy / No Ans to VM

External Lines

CF Busy / No Ans to VM


…For ExampleIncoming call to extension no.200

The extension is in a CF ALL to the VM.The PBX sends the call to the Vocal.

The Vocal answers.The PBX sends to the Vocal:

***3 01 200

The Reason Line Number Extension Number


Blind Transfer to No–Answer ExtensionAUTO ATTENDANT

Transfer the call

No-Answer Extension

PBX: Call Forward No -Answer to VM after xx seconds

Vocal Answers

In - Band DTMF

No-Answer MenuLeave a MessageLeave a Message(Personal Greeting)(Personal Greeting)

With MBox - Without MBox With MBox - Without MBox

No - Answer Menu 23 I 24 33 II 34 43 III 44

System Prompt

97 I 104 97 II 104 97 III 104

Script No#


In Band DTMF Integration-HiComCodeOperation

***1**TTTTi02Retrieve Message

***1i02TTTTi02Transfer to NA Menu

***3i05TTTTi02Leave a Message

***4i05TTTTi02Transfer to NA Menu

***7i05TTTTi02Transfer to Busy Menu

CodeOperation

*680*Message Light On

#680*Message Light Off

Other Parameters


System reorganizeThis is an automated process that happens every day at 1:00 am. You will see all 4 LEDs lit.

You can also perform this process manually (local or remote) with DTMF code.

During the day mode this process happened in:

A. memory full more then 80%

B. if 30 messages where deleted from the

last system reorganize.


How does the Flash memory work’s

2 min

20 sec of recorded message

The flash memory divides his sectors

according to the vocal min setup.

100 101 102

MAILBOX

2 Min

A saved sector for each Mbox.

2 Min

Mbox 100

Mbox 101

Mbox 100

Mbox 102

20 sec

Message

Mbox 100Mbox 100



What is VUP?

• Voice Utility Program

• GUI tool

• Installation


Communication

• Connects through RS-232 port

• Read/Send parameters

• Line monitor

• System initialization



Script Menus – Functional Description

21

22

24

25

26

31

32

33

34

35

36

41

42

43

44

45

46

1st

Language2nd

Language3rd

Language

Busy withmailbox

Busy withoutmailbox

No answer withMailbox

No answerwithout mailboxDo Notdisturb

Post messagerecording menu

23


Busy, NA and DND Script Messages

Reason

Busy with Mailbox Busy without Mailbox

No-Answer with Mailbox

No-Answer without Mailbox

Do not Disturb

1st Language

SystemMessage

ScriptMessage

SystemMessage

ScriptMessage

SystemMessage

ScriptMessage

2nd Language 3rd Language

96103

97

104

121

2122

23

24

25

96103

97

104

121

96103

97

104

121

3132

33

34

35

4142

43

44

45

Post Message Recording Menu 154 26 154 15436 46


Script Message OperationsFor each “One digit entry” during a playback of a Script messageor after EOM time-out, the following options are available:


DBN – Dial By Name, (Directory Listing)This feature is only available in countries where the telephoneTouch-Tone pad is as shown below:

1

4

GHI

2

ABC

3

DEF

5

JKL

6

MNO

7

PQRS

8

TUV

9

WXYZ

* 0 #


DBN - ActivationUser Programming:

The user has to setup the first three letters of his/her first or last name.

Name recording must be done by the mailbox owner!!

Programming:

Administrator will define first or last name selection.

E.g.: D AV I D

3 2 8


Script by Port

Port number

Port #1

Port #2

Port #3

Port #4

DAY NIGHT BREAK HOLIDAY

00 10 15 20

00

05

05

10

11

11

15

16

16

20

17

17

VM

Ext

Dept

A

Dept

B

PBX

Script opening


Voice Mail

• Up to 128 Mailboxes

• Different Mailbox Types

• Mailbox Parameters

• User’s Parameters Menu


How to Setup the Mailbox Parameters?

• System Administrator using VUP

• Mailbox Owner using a Touch-Tone telephone


User’s Parameters MenuRetrieve Message

Mailbox Parameters

Send Message

Return to Auto Attendant

1 2 8 9

Record Greeting

Record Name

Directory Listing

Change Password

1 2 3 4

DND External Notification

Pager Notification

Return to Previous Menu

5 6 7 9

921Change Delete

8

921Record Play

Back Delete

8

921Record Delete

8Play Back

421Reply Save

3CopyNext

Message

85Delete Return to

Previous Menu

9Replay

User’s Main Menu




921Pager

Number Change

Mode Play Back

3

921Tel.

Number Change

Mode Play Back

3

21Change Play

Back

9Return to

Previous Menu



Play Back


Call Recording

PBX VME

Mailbox

No. 257

When button is pushed, the call is recorded in mailbox No. 257

Internal Station 257

CONDITIONS:

Call record button

and In-Band DTMF

signaling.

Publ

ic

Net

wor

k


Advanced Features – Further Options after a Personal Greeting

PERSONAL GREETING PROMPT

NO. 095

TONE

Script - 26

Recorded Message

Please leave a message after the tone. When finished, press star (*) for further options or simply

hang up.

*optional

Script No. 26 must be recorded and programmed,

otherwise prompt No. 154 will be heard.

Prompt 095 can be cancelled when the personal greeting is recorded.


EAR 5000

Main Features

• Automated Attendant

• 8 Mailboxes

• 2-4 Ports

• 3 Hours of Recording Time

• 39 Script Menus (single digit dialing)


EAR 4000

Main Features

• Automated Attendant

• 2 Mailboxes

• 2-4 Ports

• 1 Hour of Recording Time

• 39 Script Menus (single digit dialing)

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Copyright © July 2004 by ITS. Copyright © July 2004 by ITS.

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