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Improving Supervision

Improving Supervision

WHAT?

A simple tool that helps to identify non-technical problems in supervision and

suggests ways to manage them

WHY?

Good supervision can prevent incidents from happening

HOW?

By improving Supervisors’ non-technical skills

What makes a good Supervisor?

A good supervisor is excellent (Super) at performing the job, in a safe way and has a foresight (Vision)

to manage unexpected events.

HSE Performance over time

Time

Incid

en

t ra

te

Technology

and standards

HSE

Management

Systems

Improved

culture

• Engineering improvements• Hardware improvements• Safety emphasis• E&H Compliance

• Integrated HSE-MS

• Reporting• Assurance• Competence• Risk

Management

• Behaviour• Visible leadership /

personal accountability• Shared purpose &

belief• Aligned performance

commitment & external view

• HSE delivers business value

The Plan – Do – Review – Feedback process

Team Leadership

•Involve the team

•Ask for current issues and new ideas

•Be a role model

•Give feedback

•Admit to errors

•Concentrate on the problem not a person

•Concentrate on common goals

•Discuss the differences

Motivation and Trust

• Provide freedom to work and experiment (within the approved safety regulations)

• Encourage good performance

• Show concern

• Be consistent

Job Planning

• Plan-Do-Review-and-Feedback

• Be prepared for rule breaking

• Be proactive

•Always have a “Plan B”

Responding to Technical Problems

• Be proactive

• Use problems for coaching

• Coach your team on how to recognise the problems

• Choose your moment to step in

Action, Evaluation, ImprovementDo It and Review It

ACTION

• Monitor the performance

• Do NOT compromise on safety

• Search for solutions that maintain and improve safety and production levels

• Ask for comments

EVALUATION AND IMPROVEMENT

• Ask your team:

• How did it go?

• What needs to be improved?

• How are we going to improve it?

Identifying the appropriate leadership style for your crew

Crew CompetenceLOW HIGH

Crew

Motivation

HIGH

LOW

Teaching

Telling Participating

Delegating

Full version of this presentation is available to Hearts and Minds

customers.

Full Hearts & Minds presentations include facilitator notes, extra theory, slides and

workshops

If you would like to purchase the Improving Supervision brochure, please visit

www.energyinst.org/heartandminds