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Managing Rule Breaking

Managing Rule Breaking

WHAT?

A simple tool that explains why people break rules

WHY?

To help establish a culture of compliance and working safely that will assist in achieving Goal Zero

HOW?

By helping to understand why people break rules and how to manage and change this behaviour

Types of Rule Breaking: Errors

Slips

Doing something one did not mean to

“You decide to stop adding sugar to your coffee and then find yourself doing it anyway ”

Lapses

Forget to carry out an action

“You are on your way to work when the thought strikes you: Did I lock the

door?”

Mistakes

The chosen plan was wrong

“The doctor makes a wrong diagnosis and as a result prescribes the

wrong medicine”

Types of Rule Breaking: Violations

Unintentional Incorrect/unclear rules or faulty communication and training

“Because they did not know the procedures operators were not using correct PPE”

SituationalImpossible to do the job without breaking the rules due to lack of resources

“A technician discovered that the tool they were supposed to use does not fit in the space available. They used a different tool instead”

Optimising

More convenient, profitable, pleasing the boss, fun

• Organisational: For the benefit of the organisation/boss“Not to cause any production losses a maintenance worker decides to fix a broken relay without turning off the electricity supply”

• Personal: For the benefit of the individual “In order to get home in time a person is driving 70 km/h where the speed limit is 50 km/h”

Types of Rule Breaking: Special Violations

Reckless Optimising ViolationA rule was violated without thinking or caring about the consequences

“Drunk Driving”

RoutineAny violation that has become the normal way of doing things

“Crossing the street on the red light whenever there are no cars”

Exceptional

Novel, extreme situations for which there is no guidance “A man dies while trying to save a child”

When a hazard is presentViolation + Error = DISASTER

Procedures and Practices Questionnaire

Individually:Complete the Procedures and Practices Questionnaire

In Groups:Compute the group average for each violation types

• If the average is less than a ‘critical score’ discuss that type of rule breaking

• If several areas are identified, focus on Exceptional Violations last

• If routine violations are identified

• What was the original violation type?

Discussion

Discuss your scores with the group:• Is there a certain type of rule breaking that might be an issue?

• Which category is it?• What type of problem does it

cause?• Why?• Is there specific rule or

procedure causing it?

Do you have any own examples?

What were the specific problems there?

Action Plan

How can we be more compliant?

What are you going to do?Who will do it?When will it be done?Who and when will review it?

Is your Action Plan SMART:Specific?Measurable?Achievable?Realistic?Time based?

Full version of this presentation is available to Hearts and Minds

customers.

Full Hearts & Minds presentations include facilitator notes, extra theory, slides and

workshop activities

If you would like to purchase any of the brochures in the Hearts and Minds Toolkit,

please visit www.energyinst.org/heartandminds