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CoreTalk Improving Communication and Business Processes for ALL Business
CoreTalk
Improving Communication and Business Processes for ALL
Business
What is CoreTalk• A communication event manager that
supports Customer Relationship Management
• Manages:– bi-directional person to person communication
via text messaging– Mobile/Cellphone reporting– Database interrogation via a cellphone– Automated database message sending– Text to eMail, eMail to Text, SMS forwarding– SMS Promotions/MarketingAnd a lot more………..
CoreTalk – The Application
Who Uses CoreTalk?• All Business: Finance, Schools, Agriculture,
Hospitality, Municipalities, Police, Construction ……
• Business that wants to reach the mobile user• Business that wants to utilize the mobile phone
as a reporting and update tool• Business that needs to communicate with non-
desk bound people• Business that wants to reach the widest audience• Business that needs “infield” reporting• Business that needs to promote itselfAll Business ……….
Some CoreTalk FunctionalityCoreTalk provides Customer Relationship Assisting abilities in that it retains a complete record of both inward and outward going Text messages; as well as database accesses made, reports received, promotions responded to etc.
BUT essentially CoreTalk is a communication platform that allows a business to “bring” the all-pervading mobile/cellphone into the business cycle for communications, marketing and as a tool to interrogate and update business databases, complete business reporting and ensure that the business person is continually in contact with their customer base.
It has benefit for all businesses as it integrates with spreadsheets, databases etc.
CoreTalk integrates with spreadsheets and databases to extract information from these to include in personalised SMS messages. This is a feature used by most businesses. A personalised
SMS message
How do they use CoreTalk• Established business wanting to keep their existing
systems integrate with CoreTalk in order to expand their services.
• Business wanting to provide mobile phones services integrate their systems with CoreTalk to provide database communication both “push” and “pull”
• Business that needs to update their databases from remote areas use mobile reporting (construction, Agriculture, sales….) use CoreTalk
• Business that just NEED to reach the broader community and manage there customer base use CoreTalk in stand alone mode.
• Business requiring a solution to assist with Customer Relationship Management use CoreTalk
• Business that needs to promote and market itselfThat is all business…….
More CoreTalk Functionality
A CoreTalk report template – developed to manage oil spillage reporting
Another report template that allows for ordering of product
CoreTalk reporting enables every business through its ability to provide via a mobile/cellphone and another CoreTalk:financial reporting, time sheet reporting, market research, sales management, Etc.
A completed Timesheet
CoreTalk has an extremely versatile business reporting interface that makes use of SMS and GPRS/EDGE to deliver valuable business reporting. Report templates are wizard driven and are up loadable to mobiles/cellphones
How can CoreTalk be configured for Business?
• CoreTalk can operate in standalone mode with its own database
• CoreTalk can be used in a networked environment with a central database– Limitations
• 3-12 networked users• Unable to determine who incoming text is intended for –
so all users networked to THAT database are able to view• As a standalone application contacts and
communication can be merged with other users• Can be used as a service that manages
database transactionsGood for Single Users, Departments and SMS/Text
automated database interaction…….
More CoreTalk FunctionalityInitiating a Product Enquiry from a mobile/cellphone – A “Pull” transaction
A response returned from the database.
CoreTalk has the ability to integrate to databases in both “push” and “pull” modes.
“Push” – when CoreTalk interrogates a database looking for a change and when this is found send a message. E.g. Bank Deposit or Withdrawal, Stock level reaches re-order level
Pull being when a transaction is initiated from the mobile/cellphone. E.g. Banking Balance Enquiry, Stock Enquiry
How does CoreTalk Communicate?
• CoreTalk designed to utilize GSM network services
• Able to connect with networks via– GSM modems (3G, Edge, GPRS); can use
multiple modems– SMPP connections which are direct links
with the network– Aggregator services such as “click-a-tell”
• Utilises both Internet (GPRS/EDGE) and SMS services
More CoreTalk FunctionalityCoreTalk works for ALL BUSINESS. It brings the REACH of the GSM Network and the Mobile/Cellphone to every business.
Market Sectors in which CoreTalk is currently deployed.
What does CoreTalk do for the GSM Network
What CoreTalk does for the Network• CoreTalk builds the Network’s
business base.• CoreTalk increases data traffic
through the Network channels• CoreTalk builds Network ESTEEM
with Business.• CoreTalk Builds the NETWORK
BRAND
What CoreTalk does for the Network• One of the GSM Networks prime ambitions is
to capture the Corporate Client. By just offering the traditional Internet based (GPRS/Edge) data services they do not differentiate them selves from other providers.
• CoreTalk enables the network to appeal directly to business with a multifunctional, business orientated, tool that utilises the network data services to deliver business orientated services
• CoreTalk has particular relevance in countries that are not well endowed with communication infrastructure as it will use the most basic messaging vehicle, the SMS/Text message, as well as the more elaborate Internet services
How CoreTalk assists with Network branding
CoreTalk branded for one of South Africa's premier Networks.
WE CAN DO THIS FOR YOU
Interested?
• Contact:• Ian Rundle
eMail: [email protected] Mobile/Cellphone: +27 82 413 9448
ORMark Whetton
eMail: [email protected] Mobile/Cellphone: +27 72 597 0573
