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Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong Kong Singapore
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Page 1: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Corporate Cards and Business Travel Accounts

Corporate Cardmember Payment Information TutorialTo begin, please click on your geographic location:

Hong Kong Singapore

Page 2: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Cards and Business Travel Accounts

Click on a button below to view specific information about our Corporate Cardmember products and services.

Corporate Cardmember

Payments

Business Travel

Account Payments

Payment Options and

Contact Information

Missing or Delayed

Payments

Home

Page 3: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Card Payment Information

Please choose your Payment Channel.

ChequeElectronic

Funds Transfer (EFT)

Cash

Previous PageHome

Page 4: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Cards and Business Travel Accounts

Click on a button below to view specific information about our Corporate Cardmember products and services.

Corporate Cardmember

Payments

Business Travel

Account Payments

Payment Options and

Contact Information

Missing or Delayed

Payments

Home

Page 5: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Card Payment Information

Please choose your Payment Channel.

ChequeElectronic

Funds Transfer (EFT)

Cash

Home Previous Page

Page 6: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Card – Cheque Payment Procedure

Step 1: Prepare your cheque correctly

To ensure that your cheque is credited to your account as quickly as possible:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency type as HKD or USD.

Click here for Step 2: Attach Remittance Advice

Previous Page Next PageHome

Page 7: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Card – Cheque Payment Procedure

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 2: Attach Remittance Advice

Home Previous Page Next Page

Page 8: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Card – Cheque Payment Procedure

Step 1: Prepare your cheque correctly

To ensure that your cheque is credited to your account as quickly as possible:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency type as SGD.

Click here for Step 2: Attach Remittance Advice

Home Previous Page Next Page

Page 9: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Card – Cheque Payment Procedure

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 2: Attach Remittance Advice

Home Previous Page Next Page

Page 10: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Card – EFT Payment Procedure

To help us credit your remittance correctly:

– Always include your Company Name.

– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

– The Total Payments and Remittance Advice Total are in balance.

For best service, please ensure that:

– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected]

– The Remittance Advice is sent on the same day as your payment.

– A separate Remittance Advice is sent for each payment made.

For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at 852 2277 1095.

Home Previous Page Next Page

Page 11: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Card – EFT Payment Procedure

To help us credit your remittance correctly:

– Always include your Company Name.

– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

– The Total Payment and Remittance Advice Total are in balance.

For best service, please ensure that:

– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected]

– The Remittance Advice is sent on the same day as your payment.

– A separate Remittance Advice is sent for each payment made.

For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at 800 186 1035.

Home Previous Page Next Page

Page 12: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Card – Cash Payment Procedure

– Maximum cash payment allowed is HKD 40,000 per statement month or statement balance (whichever is lower).

– An Administrative Fee of HKD 20 will be charged for each cash payment.

Click here for details on preparing your Remittance Advice.

To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to:

American Express18/F, Cityplaza 412 Taikoo Wan RoadTaikoo Shing, Hong Kong

Office Hours:9:00am to 4:30pm, Monday – FridayClosed on Public Holidays

Home Previous Page Next Page

Page 13: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Card – Cash Remittance Advice

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The payment total equals the amount indicated on the Remittance Advice.

– A separate Remittance Advice accompanies each payment made.

– The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].

– The Remittance Advice is sent on the same day as your payment.

For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at (852) 2277-1095.

Home Previous Page Next Page

Page 14: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Card – Cash Payment Procedure

Click here for details on preparing your Remittance Advice.

To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to the American Express service counter shown below.

Address FES Tang Plaza320 Orchard RoadTang PlazaSingapore 238864

Hours of Operation 9:30 a.m. – 8:30 p.m. (Daily)

Contact Telephone 6735 3836 6735 2069

Home Previous Page Next Page

Page 15: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Card – Cash Remittance Advice

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The payment total equals the amount indicated on the Remittance Advice.

– A separate Remittance Advice accompanies each payment made.

– The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].

– The Remittance Advice is sent on the same day as your payment.

For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at 800 186 1035.

Home Previous Page Next Page

Page 16: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong BTA Payment Information

How do you receive your monthly Statement?

Paper Statement

Online Statement

BTA Connect

If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect.

Previous PageHome

Page 17: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong BTA Paper Statement

How do you prefer to pay?

ChequeElectronic

Funds Transfer (EFT)

Home Previous Page

Page 18: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong BTA Online Statement

How do you prefer to pay?

ChequeElectronic

Funds Transfer (EFT)

Home Previous Page

Page 19: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong BTA Connect

How do you prefer to pay?

ChequeElectronic

Funds Transfer (EFT)

Home Previous Page

Page 20: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong BTA Paper Statement

Choose a submission option below:

Send Reconciliation

Advice via Email

Send physical Reconciliation

Advice with cheque payment

Home Previous Page

Page 21: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore BTA Payment Information

How do you receive your monthly Statement?

Paper Statement

Online Statement

BTA Connect

If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect.

Home Previous Page

Page 22: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore BTA Paper Statement

How do you prefer to pay?

ChequeElectronic

Funds Transfer (EFT)

Home Previous Page

Page 23: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore BTA Online Statement

How do you prefer to pay?

ChequeElectronic

Funds Transfer (EFT)

Home Previous Page

Page 24: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore BTA Connect

How do you prefer to pay?

ChequeElectronic

Funds Transfer (EFT)

Home Previous Page

Page 25: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore BTA Paper Statement

Choose a submission option below:

Send Reconciliation

Advice via Email

Send physical Reconciliation

Advice with cheque payment

Home Previous Page

Page 26: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Cheque and Reconciliation via Email

Step 1: Prepare your Reconciliation Advice:

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Scan your Reconciliation Advice. Forward via encrypted email to [email protected].

– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.

Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted email to the email address given above.

Click here for Step 2: Prepare your Cheque

Home Previous Page Next Page

Page 27: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Cheque and Reconciliation via Email

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited correctly:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency as HKD.

– Attach your Account Remittance Advice.

Click here for Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 28: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Cheque and Reconciliation via Email

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 29: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Cheque and Reconciliation via EmailStep 1: Prepare your Reconciliation Advice:

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Scan your Reconciliation Advice. Forward via encrypted email to [email protected].

– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.

Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted email to the email address given above.

Click here for Step 2: Prepare your Cheque

Home Previous Page Next Page

Page 30: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Cheque and Reconciliation via Email

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited correctly:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency type as SGD.

– Attach your Account Remittance Advice.

Click here for Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 31: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Cheque and Reconciliation via Email

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 32: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Submit Physical ChequeStep 1: Prepare your Reconciliation Advice:

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Attach Transaction Level Reconciliation Advice to cheque.

– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.

Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form.

Click here for Step 2: Prepare your Cheque

Home Previous Page Next Page

Page 33: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Submit Physical Cheque

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited to your account as quickly as possible:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency as HKD.

Click here for Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 34: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Submit Physical Cheque

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 35: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Submit Physical ChequeStep 1: Prepare your Reconciliation Advice:

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Attach Transaction Level Reconciliation Advice to cheque.

– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.

Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form.

Click here for Step 2: Prepare your Cheque

Home Previous Page Next Page

Page 36: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Submit Physical Cheque

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited to your account as quickly as possible:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency type as SGD.

Click here for Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 37: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA Paper Statement – Submit Physical Cheque

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 38: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice

Include the following information for all transactions being paid:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

Include the following information for all disputed transactions:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

– Dispute reason

Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.

Home Previous Page Next Page

Page 39: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online Statements

Click here for Step 2: Prepare your Cheque

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.

– Submit document in Excel format.

– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].

Home Previous Page Next Page

Page 40: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online Statements

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited correctly:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency as HKD.

– Attach your Account Remittance Advice.

Click here for Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 41: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online Statements

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 42: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice

Include the following information for all transactions being paid:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

Include the following information for all disputed transactions:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

– Dispute reason

Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.

Home Previous Page Next Page

Page 43: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online Statements

Click here for Step 2: Prepare your Cheque

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.

– Submit document in Excel format.

– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].

Home Previous Page Next Page

Page 44: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online Statements

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited correctly:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency type as SGD.

– Attach your Account Remittance Advice.

Click here for Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 45: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for Online Statements

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Step 3: Attach Remittance Advice

Home Previous Page Next Page

Page 46: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for BTA Connect

Once in BTA Connect:

– Select BTA Account and Statement to be paid

– Select all transactions to be paid

– Click “Pay Selected Transactions” to complete Reconciliation

For best service, please ensure that:

– You have received Confirmation of Payment Information

– You make the payment on the same day.

Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect

Log into BTA Connect at www.americanexpress.com/hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.

Click here for Step 2: Prepare your Cheque

Home Previous Page Next Page

Page 47: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for BTA Connect

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited correctly:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency as HKD.

– Attach your Account Remittance Advice.

If cheque payment covers multiple accounts, click here.

Home Previous Page Next Page

Page 48: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for BTA Connect

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Attach Remittance Advice to cheque if payment is for multiple accounts.

Home Previous Page Next Page

Page 49: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for BTA Connect

Once in BTA Connect:

– Select BTA Account and Statement to be paid

– Select all transactions to be paid

– Click “Pay Selected Transactions” to complete Reconciliation

For best service, please ensure that:

– You have received Confirmation of Payment Information

– You make the payment on the same day.

Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect

Log into BTA Connect at www.americanexpress.com/sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.

Click here for Step 2: Prepare your Cheque

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Page 50: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for BTA Connect

Step 2: Prepare your cheque correctly

To ensure that your cheque is credited correctly:

– Include your Company Name on the cheque.

– Format the date as dd/mm/yyyy. Do not post date your cheque.

– Have the cheque signed by an authorized party.

– Make the cheque payable to: American Express International Inc.

– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).

– Indicate your currency type as SGD.

– Attach your Account Remittance Advice.

If cheque payment covers multiple accounts, click here.

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Page 51: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – Cheque Payment for BTA Connect

The Account Remittance Advice should include:

– Your Company Name and the Remittance Date.

– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

For best service, please ensure that:

– The cheque total equals the amount indicated on the Remittance Advice.

– The Remittance Advice is attached to the cheque.

– Your Total Payment equals the sum of all Card accounts.

Attach Remittance Advice to cheque if payment is for multiple accounts.

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Page 52: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for Paper StatementsStep 1: Prepare your Reconciliation Advice:

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Provide EFT details and amount for each payment item.

– Scan and forward via encrypted email to [email protected]

Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. All Advice forms should be sent via encrypted email to [email protected].

Click here for Step 2: Prepare Remittance Advice

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Page 53: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for Paper Statements

To help us credit your remittance correctly:

– Always include your Company Name.

– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

– The Total Payment and Remittance Advice Total must balance.

For best service, please ensure that:

– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].

– The Remittance Advice is sent on the same day as your payment.

– A separate Remittance Advice is sent for each payment made.

Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!

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Page 54: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for Paper Statements

Step 1: Prepare your Reconciliation Advice:

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Provide EFT details and amount for each payment item.

– Scan and forward via encrypted email to [email protected]

Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Advice forms should be sent via encrypted email to [email protected].

Click here for Step 2: Prepare Remittance Advice

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Page 55: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for Paper Statements

To help us credit your remittance correctly:

– Always include your Company Name.

– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

– The Total Payment and Remittance Advice Total must balance.

For best service, please ensure that:

– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].

– The Remittance Advice is sent on the same day as your payment.

– A separate Remittance Advice is sent for each payment made.

Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!

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Page 56: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice

Include the following information for all transactions being paid:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

Include the following information for all disputed transactions:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

– Dispute reason

Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.

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Page 57: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment for Online Statements

Click here for Step 2: Prepare your Remittance Advice

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.

– Submit document in Excel format.

– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].

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Page 58: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for Online Statements

To help us credit your remittance correctly:

– Always include your Company Name.

– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

– The Total Payment and Remittance Advice Total must balance.

For best service, please ensure that:

– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].

– The Remittance Advice is sent on the same day as your payment.

– A separate Remittance Advice is sent for each payment made.

Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!

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Page 59: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice

Include the following information for all transactions being paid:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

Include the following information for all disputed transactions:

– BTA Account Number

– Statement Reference Number

– Invoice Number

– Passenger Name

– Transaction Amount

– Dispute reason

Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.

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Page 60: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment for Online Statements

Click here for Step 2: Prepare your Remittance Advice

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.

– Submit document in Excel format.

– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.

– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.

– Include a reason for each dispute or partial payment in the Comments column.

– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].

Home Previous Page Next Page

Page 61: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for Online Statements

To help us credit your remittance correctly:

– Always include your Company Name.

– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.

– Any credit balances on corporate accounts that are being taken up as part of this payment.

– The Total Payment and Remittance Advice Total must balance.

For best service, please ensure that:

– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].

– The Remittance Advice is sent on the same day as your payment.

– A separate Remittance Advice is sent for each payment made.

Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!

Home Previous Page Next Page

Page 62: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for BTA Connect

Once in BTA Connect:

– Select BTA Account and Statement to be paid

– Select all transactions to be paid

– Click “Pay Selected Transactions” to complete Reconciliation

For best service, please ensure that:

– You have received Confirmation of Payment Information

– You make the payment on the same day.

Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect

Log into BTA Connect at www.americanexpress.com/hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.

Always provide your Company Name and BTA Account Number when paying online!

Home Previous Page Next Page

Page 63: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

BTA – EFT Payment Procedures for BTA Connect

Once in BTA Connect:

– Select BTA Account and Statement to be paid

– Select all transactions to be paid

– Click “Pay Selected Transactions” to complete Reconciliation

For best service, please ensure that:

– You have received Confirmation of Payment Information

– You make the payment on the same day.

Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect

Log into BTA Connect at www.americanexpress.com/sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.

Always provide your Company Name and BTA Account Number when paying online!

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Page 64: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Cards and Business Travel Accounts

Click on a button below to view specific information about your payment options.

Mailing Address

Payment Collection

Box

DHL Payment Centers

Electronic Payments

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Page 65: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

American Express Mailing Address

Mail your cheque to:

American Express

G.P.O. Box 10066

Central, HK

Please note:

– American Express cannot guarantee the processing of cheques mailed to any alternative address.

– Please do not send cheques to ADMs or to internal American Express employees.

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Page 66: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Payment Collection Box

– Cheques received on weekdays before 4:30pm will be processed on the day that they are received.

– Any cheque payment received after 4:30pm will be processed on the next business day.

– Post dated cheques will not be accepted.

You may drop your cheque off at the collection box located at this American Express office:

American Express18/F, Cityplaza 412 Taikoo Wan RoadTaikoo Shing, Hong Kong

Office Hours:9:00am to 4:30pm, Monday – FridayClosed on Public Holidays

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Page 67: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

DHL Payment Centers

You may submit your cheque to either of the two following DHL Express Center locations:

Central DHL Express Center

Central MTR StationShop No. E16 (Next to Exit H)

Business Hours:Monday to Friday: 9:00 a.m. – 7:30 p.m.Saturday: 9:00 a.m. – 4:00 p.m.

Tsim Sha Tsui DHL Express Center

Shop D, G/F, Lyton Building32-48 Mody RoadTsim Sha Tsui

Business Hours:Monday to Friday: 9:00 a.m. – 7:30 p.m.Saturday: 9:00 a.m. – 4:00 p.m.

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Page 68: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Electronic Payment InformationHKD Payments USD Payments

Bank Name Hong Kong and Shanghai Banking Corporation Ltd.

Bank Name Standard Chartered Bank (Hong Kong) Ltd.

Bank Address 1 Queen’s RoadCentral Hong Kong

Bank Address 15/F, Standard Chartered Tower388 Kwun Tong RoadKowloon, Hong Kong

Swift Code HSBCHKHHHKH Swift Code SCBLHKHHXXX

Account Holder Name

American Express International INC

Account Holder Name

American Express International INC

Bank Code 004 Bank Code 003

Account Number 111 159604 001 Account Number

44706806703

Reference Include CID number in Reference Field & Company Name, if allowed

Description (if available)

Provide full Company Name and Account Number

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Page 69: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Hong Kong Corporate Cards and Business Travel Accounts

Click on a button below to select the information you need.

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Missing or Delayed

Payments

No Remittance

Advice/Other Error

Page 70: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Missing or Delayed Payments

If your account does not show as settled 7 days after payment is made, contact American Express to resolve:

Corporate Cardmember Servicing 852 2277 1088

PA Servicing 852 2277 1095

Business Travel Account Servicing 852 2277 1096

Business Travel Account Email [email protected]

Click here to find out what we need from you in order to research your missing or delayed payment.

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Page 71: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

What We Need to Research a Payment

If your inquiry warrants an investigation, payment details needed for research include:

Payment Amount

Payment Date

Corporation Name

Currency Paid: HKD or USD

Type of Payment Missing: Total Payment for Statement or Individual Item Payment

Was the Remittance Advice provided?

Where was the Remittance Advice sent?

Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof

Click here to find out what we will do to resolve your request.

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Page 72: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Actions and Timelines for Resolving your Request

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We will review your information to determine If your situation warrants an investigation.

How long will this take?

Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation.

Page 73: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Forgot Remittance Advice or Other Error

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If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment:

Submit your Remittance Advice: Follow the instructions given in this module to forward your Remittance Advice to us.

What we will do: Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via email, or by calling one of your authorized contact numbers.

For further assistance: If we are not able to resolve your issue, please call the appropriate servicing team for your account type:

Corporate Cardmember Servicing: 852 2277 1088PA Servicing: 852 2277 1095Business Travel Account Servicing: 852 2277 1096

Business Travel Account Email [email protected]

Page 74: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Cards and Business Travel Accounts

Click on a button below to view specific information about your payment options.

Mailing Address

Payment Drop-Off

Box

Wire Transfers

DBS, Standard Chartered and

Citibank

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Page 75: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

American Express Mailing Address

Mail your cheque to:

American Express

Crawford PO Box 883

Singapore 911913

Please note:

– Use the Business Reply Envelope included with your Statement.

– Payments are updated in our system in 3-5 business days

– American Express cannot guarantee the processing of cheques mailed to any alternative address.

– Please do not send cheques to Account Development Managers or to any other American Express employees.

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Page 76: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

American Express Payment Drop Off at FES

Please note:

– To ensure that your payment is credited correctly, please present your Statement of Account along with your payment.

– Cash payments are updated in our system in 1-2 business days

– Cheque payments made at either address will take 7-10 business days to appear on your account.

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You may drop off a payment at the American Express service counter shown below.

Address FES Tang Plaza320 Orchard RoadTang PlazaSingapore 238864

Hours of Operation 9:30 a.m. – 8:30 p.m. (Daily)

Contact Telephone 6735 3836 6735 2069

Page 77: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Wire Transfer Information

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American Express Funds Transfer Information

Beneficiary Bank UOB

Beneficiary Account

1013470060

Bank Code 7375

Branch Code 001

Beneficiary Name American Express International Inc.

Beneficiary Bank Address

80 Raffles PlaceUOB PlazaSingapore 048624

Swift Code UOVBSGSG

Company Name As shown on Card

Card Account Number

3762 xxxxxx xxxxx, 3769 xxxxxx xxxxx

Page 78: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

DBS Internet Banking – Standard Chartered – Citibank

DBS Internet Banking Payment

When making payments via DBS internet banking payments systems, please be aware of the following information:

Payee Name should be AMERICAN EXPRESS SINGAPORE CARDS.

DBS allows only 15-digit Card numbers beginning with 37620, 37621 and 37622. A message stating “Invalid consumer reference numbers are” will show if any other number are displayed.

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Standard Chartered and Citibank

When making payments via Standard Chartered and Citibank payment systems, please be aware of the following information:

These systems will issue and mail a cheque payment to Amex (in lieu of a standard electronic payment). Your account will be credited upon receipt of the payment cheque.

The time frame for posting this payment to your account varies from 2-7 business days.

Page 79: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Singapore Corporate Cards and Business Travel Accounts

Click on a button below to select the information you need.

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Missing or Delayed

Payments

No Remittance

Advice/Other Error

Page 80: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Missing or Delayed Payments

If your account does not show as settled 7 days after payment is made, contact American Express to resolve:

Telephone Servicing 1800 732 2566

Business Travel Account Servicing 65 6507 7494

Business Travel Account Email [email protected]

PA Servicing 800 186 1035

Click here to find out what we need from you in order to research your missing or delayed payment.

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Page 81: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

What We Need to Research a Payment

If your inquiry warrants an investigation, payment details needed for research include:

Payment Amount

Payment Date

Corporation Name

Type of Payment Missing: Central Payment or Individual Payment

Was the Remittance Advice provided?

Where was the Remittance Advice sent?

Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof

Click here to find out what we will do to resolve your request.

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Page 82: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Actions and Timelines for Resolving your Request

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We will review your information to determine If your situation warrants an investigation.

How long will this take?

Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation.

Page 83: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

Forgot Remittance Advice or Other Error

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If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment:

Submit your Remittance Advice: Follow the instructions given in this document to forward your Remittance Advice to us.

What we will do: Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via email or by calling one of your authorized contact numbers.

For further assistance: If we are not able to resolve your issue, please call the appropriate servicing team for your account type:

Telephone Servicing: 1800 732 2566Business Travel Account Servicing: 65 6507 7494

Business Travel Account Email [email protected]

Page 84: Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong.

For Further Assistance

If you have questions about your account, or require further assistance, please contact your local American Express corporate sales representative.

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