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Corporate Cards and Business Travel Accounts
Corporate Cardmember Payment Information TutorialTo begin, please click on your geographic location:
Hong Kong Singapore
Hong Kong Corporate Cards and Business Travel Accounts
Click on a button below to view specific information about our Corporate Cardmember products and services.
Corporate Cardmember
Payments
Business Travel
Account Payments
Payment Options and
Contact Information
Missing or Delayed
Payments
Home
Hong Kong Corporate Card Payment Information
Please choose your Payment Channel.
ChequeElectronic
Funds Transfer (EFT)
Cash
Previous PageHome
Singapore Corporate Cards and Business Travel Accounts
Click on a button below to view specific information about our Corporate Cardmember products and services.
Corporate Cardmember
Payments
Business Travel
Account Payments
Payment Options and
Contact Information
Missing or Delayed
Payments
Home
Singapore Corporate Card Payment Information
Please choose your Payment Channel.
ChequeElectronic
Funds Transfer (EFT)
Cash
Home Previous Page
Hong Kong Corporate Card – Cheque Payment Procedure
Step 1: Prepare your cheque correctly
To ensure that your cheque is credited to your account as quickly as possible:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency type as HKD or USD.
Click here for Step 2: Attach Remittance Advice
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Hong Kong Corporate Card – Cheque Payment Procedure
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 2: Attach Remittance Advice
Home Previous Page Next Page
Singapore Corporate Card – Cheque Payment Procedure
Step 1: Prepare your cheque correctly
To ensure that your cheque is credited to your account as quickly as possible:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency type as SGD.
Click here for Step 2: Attach Remittance Advice
Home Previous Page Next Page
Singapore Corporate Card – Cheque Payment Procedure
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 2: Attach Remittance Advice
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Hong Kong Corporate Card – EFT Payment Procedure
To help us credit your remittance correctly:
– Always include your Company Name.
– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
– The Total Payments and Remittance Advice Total are in balance.
For best service, please ensure that:
– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected]
– The Remittance Advice is sent on the same day as your payment.
– A separate Remittance Advice is sent for each payment made.
For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at 852 2277 1095.
Home Previous Page Next Page
Singapore Corporate Card – EFT Payment Procedure
To help us credit your remittance correctly:
– Always include your Company Name.
– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
– The Total Payment and Remittance Advice Total are in balance.
For best service, please ensure that:
– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected]
– The Remittance Advice is sent on the same day as your payment.
– A separate Remittance Advice is sent for each payment made.
For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at 800 186 1035.
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Hong Kong Corporate Card – Cash Payment Procedure
– Maximum cash payment allowed is HKD 40,000 per statement month or statement balance (whichever is lower).
– An Administrative Fee of HKD 20 will be charged for each cash payment.
Click here for details on preparing your Remittance Advice.
To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to:
American Express18/F, Cityplaza 412 Taikoo Wan RoadTaikoo Shing, Hong Kong
Office Hours:9:00am to 4:30pm, Monday – FridayClosed on Public Holidays
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Hong Kong Corporate Card – Cash Remittance Advice
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The payment total equals the amount indicated on the Remittance Advice.
– A separate Remittance Advice accompanies each payment made.
– The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].
– The Remittance Advice is sent on the same day as your payment.
For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at (852) 2277-1095.
Home Previous Page Next Page
Singapore Corporate Card – Cash Payment Procedure
Click here for details on preparing your Remittance Advice.
To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to the American Express service counter shown below.
Address FES Tang Plaza320 Orchard RoadTang PlazaSingapore 238864
Hours of Operation 9:30 a.m. – 8:30 p.m. (Daily)
Contact Telephone 6735 3836 6735 2069
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Singapore Corporate Card – Cash Remittance Advice
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The payment total equals the amount indicated on the Remittance Advice.
– A separate Remittance Advice accompanies each payment made.
– The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].
– The Remittance Advice is sent on the same day as your payment.
For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at 800 186 1035.
Home Previous Page Next Page
Hong Kong BTA Payment Information
How do you receive your monthly Statement?
Paper Statement
Online Statement
BTA Connect
If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect.
Previous PageHome
Hong Kong BTA Paper Statement
How do you prefer to pay?
ChequeElectronic
Funds Transfer (EFT)
Home Previous Page
Hong Kong BTA Online Statement
How do you prefer to pay?
ChequeElectronic
Funds Transfer (EFT)
Home Previous Page
Hong Kong BTA Connect
How do you prefer to pay?
ChequeElectronic
Funds Transfer (EFT)
Home Previous Page
Hong Kong BTA Paper Statement
Choose a submission option below:
Send Reconciliation
Advice via Email
Send physical Reconciliation
Advice with cheque payment
Home Previous Page
Singapore BTA Payment Information
How do you receive your monthly Statement?
Paper Statement
Online Statement
BTA Connect
If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect.
Home Previous Page
Singapore BTA Paper Statement
How do you prefer to pay?
ChequeElectronic
Funds Transfer (EFT)
Home Previous Page
Singapore BTA Online Statement
How do you prefer to pay?
ChequeElectronic
Funds Transfer (EFT)
Home Previous Page
Singapore BTA Connect
How do you prefer to pay?
ChequeElectronic
Funds Transfer (EFT)
Home Previous Page
Singapore BTA Paper Statement
Choose a submission option below:
Send Reconciliation
Advice via Email
Send physical Reconciliation
Advice with cheque payment
Home Previous Page
BTA Paper Statement – Cheque and Reconciliation via Email
Step 1: Prepare your Reconciliation Advice:
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Scan your Reconciliation Advice. Forward via encrypted email to [email protected].
– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.
Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted email to the email address given above.
Click here for Step 2: Prepare your Cheque
Home Previous Page Next Page
BTA Paper Statement – Cheque and Reconciliation via Email
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited correctly:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency as HKD.
– Attach your Account Remittance Advice.
Click here for Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA Paper Statement – Cheque and Reconciliation via Email
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA Paper Statement – Cheque and Reconciliation via EmailStep 1: Prepare your Reconciliation Advice:
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Scan your Reconciliation Advice. Forward via encrypted email to [email protected].
– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.
Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted email to the email address given above.
Click here for Step 2: Prepare your Cheque
Home Previous Page Next Page
BTA Paper Statement – Cheque and Reconciliation via Email
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited correctly:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency type as SGD.
– Attach your Account Remittance Advice.
Click here for Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA Paper Statement – Cheque and Reconciliation via Email
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA Paper Statement – Submit Physical ChequeStep 1: Prepare your Reconciliation Advice:
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Attach Transaction Level Reconciliation Advice to cheque.
– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.
Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form.
Click here for Step 2: Prepare your Cheque
Home Previous Page Next Page
BTA Paper Statement – Submit Physical Cheque
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited to your account as quickly as possible:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency as HKD.
Click here for Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA Paper Statement – Submit Physical Cheque
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA Paper Statement – Submit Physical ChequeStep 1: Prepare your Reconciliation Advice:
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Attach Transaction Level Reconciliation Advice to cheque.
– Mention bulk payment amounts on each Advice, along with the payment amount for each specific account.
Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form.
Click here for Step 2: Prepare your Cheque
Home Previous Page Next Page
BTA Paper Statement – Submit Physical Cheque
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited to your account as quickly as possible:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency type as SGD.
Click here for Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA Paper Statement – Submit Physical Cheque
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA – Cheque Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice
Include the following information for all transactions being paid:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
Include the following information for all disputed transactions:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
– Dispute reason
Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.
Home Previous Page Next Page
BTA – Cheque Payment for Online Statements
Click here for Step 2: Prepare your Cheque
Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.
– Submit document in Excel format.
– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].
Home Previous Page Next Page
BTA – Cheque Payment for Online Statements
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited correctly:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency as HKD.
– Attach your Account Remittance Advice.
Click here for Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA – Cheque Payment for Online Statements
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA – Cheque Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice
Include the following information for all transactions being paid:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
Include the following information for all disputed transactions:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
– Dispute reason
Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.
Home Previous Page Next Page
BTA – Cheque Payment for Online Statements
Click here for Step 2: Prepare your Cheque
Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.
– Submit document in Excel format.
– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].
Home Previous Page Next Page
BTA – Cheque Payment for Online Statements
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited correctly:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency type as SGD.
– Attach your Account Remittance Advice.
Click here for Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA – Cheque Payment for Online Statements
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Step 3: Attach Remittance Advice
Home Previous Page Next Page
BTA – Cheque Payment for BTA Connect
Once in BTA Connect:
– Select BTA Account and Statement to be paid
– Select all transactions to be paid
– Click “Pay Selected Transactions” to complete Reconciliation
For best service, please ensure that:
– You have received Confirmation of Payment Information
– You make the payment on the same day.
Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect
Log into BTA Connect at www.americanexpress.com/hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.
Click here for Step 2: Prepare your Cheque
Home Previous Page Next Page
BTA – Cheque Payment for BTA Connect
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited correctly:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency as HKD.
– Attach your Account Remittance Advice.
If cheque payment covers multiple accounts, click here.
Home Previous Page Next Page
BTA – Cheque Payment for BTA Connect
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Attach Remittance Advice to cheque if payment is for multiple accounts.
Home Previous Page Next Page
BTA – Cheque Payment for BTA Connect
Once in BTA Connect:
– Select BTA Account and Statement to be paid
– Select all transactions to be paid
– Click “Pay Selected Transactions” to complete Reconciliation
For best service, please ensure that:
– You have received Confirmation of Payment Information
– You make the payment on the same day.
Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect
Log into BTA Connect at www.americanexpress.com/sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.
Click here for Step 2: Prepare your Cheque
Home Previous Page Next Page
BTA – Cheque Payment for BTA Connect
Step 2: Prepare your cheque correctly
To ensure that your cheque is credited correctly:
– Include your Company Name on the cheque.
– Format the date as dd/mm/yyyy. Do not post date your cheque.
– Have the cheque signed by an authorized party.
– Make the cheque payable to: American Express International Inc.
– Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars).
– Indicate your currency type as SGD.
– Attach your Account Remittance Advice.
If cheque payment covers multiple accounts, click here.
Home Previous Page Next Page
BTA – Cheque Payment for BTA Connect
The Account Remittance Advice should include:
– Your Company Name and the Remittance Date.
– Your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
For best service, please ensure that:
– The cheque total equals the amount indicated on the Remittance Advice.
– The Remittance Advice is attached to the cheque.
– Your Total Payment equals the sum of all Card accounts.
Attach Remittance Advice to cheque if payment is for multiple accounts.
Home Previous Page Next Page
BTA – EFT Payment Procedures for Paper StatementsStep 1: Prepare your Reconciliation Advice:
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Provide EFT details and amount for each payment item.
– Scan and forward via encrypted email to [email protected]
Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. All Advice forms should be sent via encrypted email to [email protected].
Click here for Step 2: Prepare Remittance Advice
Home Previous Page Next Page
BTA – EFT Payment Procedures for Paper Statements
To help us credit your remittance correctly:
– Always include your Company Name.
– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
– The Total Payment and Remittance Advice Total must balance.
For best service, please ensure that:
– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].
– The Remittance Advice is sent on the same day as your payment.
– A separate Remittance Advice is sent for each payment made.
Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!
Home Previous Page Next Page
BTA – EFT Payment Procedures for Paper Statements
Step 1: Prepare your Reconciliation Advice:
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Provide EFT details and amount for each payment item.
– Scan and forward via encrypted email to [email protected]
Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Advice forms should be sent via encrypted email to [email protected].
Click here for Step 2: Prepare Remittance Advice
Home Previous Page Next Page
BTA – EFT Payment Procedures for Paper Statements
To help us credit your remittance correctly:
– Always include your Company Name.
– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
– The Total Payment and Remittance Advice Total must balance.
For best service, please ensure that:
– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].
– The Remittance Advice is sent on the same day as your payment.
– A separate Remittance Advice is sent for each payment made.
Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!
Home Previous Page Next Page
BTA – EFT Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice
Include the following information for all transactions being paid:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
Include the following information for all disputed transactions:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
– Dispute reason
Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.
Home Previous Page Next Page
BTA – EFT Payment for Online Statements
Click here for Step 2: Prepare your Remittance Advice
Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.
– Submit document in Excel format.
– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].
Home Previous Page Next Page
BTA – EFT Payment Procedures for Online Statements
To help us credit your remittance correctly:
– Always include your Company Name.
– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
– The Total Payment and Remittance Advice Total must balance.
For best service, please ensure that:
– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].
– The Remittance Advice is sent on the same day as your payment.
– A separate Remittance Advice is sent for each payment made.
Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!
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BTA – EFT Payment for Online StatementsStep 1: Prepare Transaction Level Reconciliation Advice
Include the following information for all transactions being paid:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
Include the following information for all disputed transactions:
– BTA Account Number
– Statement Reference Number
– Invoice Number
– Passenger Name
– Transaction Amount
– Dispute reason
Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice.Click here for more information about preparing your Transaction Level Reconciliation Advice.
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BTA – EFT Payment for Online Statements
Click here for Step 2: Prepare your Remittance Advice
Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid.
– Submit document in Excel format.
– Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account.
– Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed.
– Include a reason for each dispute or partial payment in the Comments column.
– Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured email to [email protected].
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BTA – EFT Payment Procedures for Online Statements
To help us credit your remittance correctly:
– Always include your Company Name.
– Provide your 15 digit Card number(s).If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account.
– Any credit balances on corporate accounts that are being taken up as part of this payment.
– The Total Payment and Remittance Advice Total must balance.
For best service, please ensure that:
– Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted email to [email protected].
– The Remittance Advice is sent on the same day as your payment.
– A separate Remittance Advice is sent for each payment made.
Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online!
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BTA – EFT Payment Procedures for BTA Connect
Once in BTA Connect:
– Select BTA Account and Statement to be paid
– Select all transactions to be paid
– Click “Pay Selected Transactions” to complete Reconciliation
For best service, please ensure that:
– You have received Confirmation of Payment Information
– You make the payment on the same day.
Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect
Log into BTA Connect at www.americanexpress.com/hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.
Always provide your Company Name and BTA Account Number when paying online!
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BTA – EFT Payment Procedures for BTA Connect
Once in BTA Connect:
– Select BTA Account and Statement to be paid
– Select all transactions to be paid
– Click “Pay Selected Transactions” to complete Reconciliation
For best service, please ensure that:
– You have received Confirmation of Payment Information
– You make the payment on the same day.
Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect
Log into BTA Connect at www.americanexpress.com/sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice.
Always provide your Company Name and BTA Account Number when paying online!
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Hong Kong Corporate Cards and Business Travel Accounts
Click on a button below to view specific information about your payment options.
Mailing Address
Payment Collection
Box
DHL Payment Centers
Electronic Payments
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American Express Mailing Address
Mail your cheque to:
American Express
G.P.O. Box 10066
Central, HK
Please note:
– American Express cannot guarantee the processing of cheques mailed to any alternative address.
– Please do not send cheques to ADMs or to internal American Express employees.
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Payment Collection Box
– Cheques received on weekdays before 4:30pm will be processed on the day that they are received.
– Any cheque payment received after 4:30pm will be processed on the next business day.
– Post dated cheques will not be accepted.
You may drop your cheque off at the collection box located at this American Express office:
American Express18/F, Cityplaza 412 Taikoo Wan RoadTaikoo Shing, Hong Kong
Office Hours:9:00am to 4:30pm, Monday – FridayClosed on Public Holidays
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DHL Payment Centers
You may submit your cheque to either of the two following DHL Express Center locations:
Central DHL Express Center
Central MTR StationShop No. E16 (Next to Exit H)
Business Hours:Monday to Friday: 9:00 a.m. – 7:30 p.m.Saturday: 9:00 a.m. – 4:00 p.m.
Tsim Sha Tsui DHL Express Center
Shop D, G/F, Lyton Building32-48 Mody RoadTsim Sha Tsui
Business Hours:Monday to Friday: 9:00 a.m. – 7:30 p.m.Saturday: 9:00 a.m. – 4:00 p.m.
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Electronic Payment InformationHKD Payments USD Payments
Bank Name Hong Kong and Shanghai Banking Corporation Ltd.
Bank Name Standard Chartered Bank (Hong Kong) Ltd.
Bank Address 1 Queen’s RoadCentral Hong Kong
Bank Address 15/F, Standard Chartered Tower388 Kwun Tong RoadKowloon, Hong Kong
Swift Code HSBCHKHHHKH Swift Code SCBLHKHHXXX
Account Holder Name
American Express International INC
Account Holder Name
American Express International INC
Bank Code 004 Bank Code 003
Account Number 111 159604 001 Account Number
44706806703
Reference Include CID number in Reference Field & Company Name, if allowed
Description (if available)
Provide full Company Name and Account Number
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Hong Kong Corporate Cards and Business Travel Accounts
Click on a button below to select the information you need.
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Missing or Delayed
Payments
No Remittance
Advice/Other Error
Missing or Delayed Payments
If your account does not show as settled 7 days after payment is made, contact American Express to resolve:
Corporate Cardmember Servicing 852 2277 1088
PA Servicing 852 2277 1095
Business Travel Account Servicing 852 2277 1096
Business Travel Account Email [email protected]
Click here to find out what we need from you in order to research your missing or delayed payment.
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What We Need to Research a Payment
If your inquiry warrants an investigation, payment details needed for research include:
Payment Amount
Payment Date
Corporation Name
Currency Paid: HKD or USD
Type of Payment Missing: Total Payment for Statement or Individual Item Payment
Was the Remittance Advice provided?
Where was the Remittance Advice sent?
Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof
Click here to find out what we will do to resolve your request.
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Actions and Timelines for Resolving your Request
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We will review your information to determine If your situation warrants an investigation.
How long will this take?
Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation.
Forgot Remittance Advice or Other Error
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If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment:
Submit your Remittance Advice: Follow the instructions given in this module to forward your Remittance Advice to us.
What we will do: Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via email, or by calling one of your authorized contact numbers.
For further assistance: If we are not able to resolve your issue, please call the appropriate servicing team for your account type:
Corporate Cardmember Servicing: 852 2277 1088PA Servicing: 852 2277 1095Business Travel Account Servicing: 852 2277 1096
Business Travel Account Email [email protected]
Singapore Corporate Cards and Business Travel Accounts
Click on a button below to view specific information about your payment options.
Mailing Address
Payment Drop-Off
Box
Wire Transfers
DBS, Standard Chartered and
Citibank
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American Express Mailing Address
Mail your cheque to:
American Express
Crawford PO Box 883
Singapore 911913
Please note:
– Use the Business Reply Envelope included with your Statement.
– Payments are updated in our system in 3-5 business days
– American Express cannot guarantee the processing of cheques mailed to any alternative address.
– Please do not send cheques to Account Development Managers or to any other American Express employees.
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American Express Payment Drop Off at FES
Please note:
– To ensure that your payment is credited correctly, please present your Statement of Account along with your payment.
– Cash payments are updated in our system in 1-2 business days
– Cheque payments made at either address will take 7-10 business days to appear on your account.
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You may drop off a payment at the American Express service counter shown below.
Address FES Tang Plaza320 Orchard RoadTang PlazaSingapore 238864
Hours of Operation 9:30 a.m. – 8:30 p.m. (Daily)
Contact Telephone 6735 3836 6735 2069
Wire Transfer Information
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American Express Funds Transfer Information
Beneficiary Bank UOB
Beneficiary Account
1013470060
Bank Code 7375
Branch Code 001
Beneficiary Name American Express International Inc.
Beneficiary Bank Address
80 Raffles PlaceUOB PlazaSingapore 048624
Swift Code UOVBSGSG
Company Name As shown on Card
Card Account Number
3762 xxxxxx xxxxx, 3769 xxxxxx xxxxx
DBS Internet Banking – Standard Chartered – Citibank
DBS Internet Banking Payment
When making payments via DBS internet banking payments systems, please be aware of the following information:
Payee Name should be AMERICAN EXPRESS SINGAPORE CARDS.
DBS allows only 15-digit Card numbers beginning with 37620, 37621 and 37622. A message stating “Invalid consumer reference numbers are” will show if any other number are displayed.
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Standard Chartered and Citibank
When making payments via Standard Chartered and Citibank payment systems, please be aware of the following information:
These systems will issue and mail a cheque payment to Amex (in lieu of a standard electronic payment). Your account will be credited upon receipt of the payment cheque.
The time frame for posting this payment to your account varies from 2-7 business days.
Singapore Corporate Cards and Business Travel Accounts
Click on a button below to select the information you need.
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Missing or Delayed
Payments
No Remittance
Advice/Other Error
Missing or Delayed Payments
If your account does not show as settled 7 days after payment is made, contact American Express to resolve:
Telephone Servicing 1800 732 2566
Business Travel Account Servicing 65 6507 7494
Business Travel Account Email [email protected]
PA Servicing 800 186 1035
Click here to find out what we need from you in order to research your missing or delayed payment.
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What We Need to Research a Payment
If your inquiry warrants an investigation, payment details needed for research include:
Payment Amount
Payment Date
Corporation Name
Type of Payment Missing: Central Payment or Individual Payment
Was the Remittance Advice provided?
Where was the Remittance Advice sent?
Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof
Click here to find out what we will do to resolve your request.
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Actions and Timelines for Resolving your Request
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We will review your information to determine If your situation warrants an investigation.
How long will this take?
Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation.
Forgot Remittance Advice or Other Error
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If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment:
Submit your Remittance Advice: Follow the instructions given in this document to forward your Remittance Advice to us.
What we will do: Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via email or by calling one of your authorized contact numbers.
For further assistance: If we are not able to resolve your issue, please call the appropriate servicing team for your account type:
Telephone Servicing: 1800 732 2566Business Travel Account Servicing: 65 6507 7494
Business Travel Account Email [email protected]
For Further Assistance
If you have questions about your account, or require further assistance, please contact your local American Express corporate sales representative.
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