BUILDING BUSINESS and GOVERNMENT RELATIONSKgwebo yaChiloane

Corporate EthicsBusiness Communicationand business networking

I bring with me a combination of a BA Communication degree and 20 years of work experience ranging from the newsrooms, in South Africa and Australia, to the corridors of Government and the Private Sector.

ABOUT Mr Thabang CHILOANE

He has had ten years in the public sector and started as a radio reporter in the state owned and run broadcaster the SABC.

He then proceeded to work in various companies in the private sector.

Divisional Executive: Group Public Affairs, Nedbank: 06/11/2012 – Current

Head of Group Government Relations, Absa Bank: 10/09 –05/11

The Presidency, Head of Communication. I reported directly to the Chief Operating Officer in the Presidency 03/08 - 09/08

Deputy President of South Africa, Spokesperson. In this position I reported directly to the Deputy President. 05/06 - 02/08

Head: KwaZulu-Natal Provincial Government Communications In this position, I reported to the Premier of KZN, Sbu Ndebele and the Director-General.

National Housing Department: Chief Director: Communications In this position I reported to the Minister of Housing, Lindiwe Sisulu. ’03 -‘05

KwaZulu-Natal Department of

Transport Chief Director: Public

Safety and Communication

. ‘02 – ’03

Government Communication and Information System (GCIS) Director: News Service ‘99- ‘01

Group head of CommunicationSanlam: 10/08 –09/09

South African Broadcasting Corporation

‘98 – ‘99

Being there at the right time.

MR THABANG CHILOANE, has had the priviledge of working in the Public and Private Sectors.

OFFERINGS

The concerns of a Nation

should be the concerns of

a Corporation.” Reg Lascaris.

“State Protocol Training

Social Strategy & Trainingon Communication

Political Analysis

Speech Writing

Property Management

Corporate Affairs Management

Social License to Operate (Stakeholder Relations)

“Corporate Ethics, can it

be done?”

Ethics: are the rules and values that determine what

goals and actions people follow when dealing with

other human beingsBusiness Ethics: All business

decisions with ethical consequences

“Corporate Ethics, can it

be done?”

Reasons to consider adopting a code of ethics for your company

• Shows employees you are a responsible company: a code of ethics for your business communicates to employees that your company is committed to doing business responsibly.

• Shows customers you value integrity: Additionally, customers tend to feel reassured by the existence of a code of ethics within a company. They feel that the company values its integrity and will operate accordingly when doing business.

• Prevents ‘innocent’ violations of ethics: a code of ethics is addresses matters that might not occur to employees on their own.

Reasons to consider adopting a code of ethics for your company

• Provides a clear point of reference when enforcing corrective action: Lastly, another reason to consider keeping a code of ethics as part of your company culture is that such a document will serve as a reference for corrective action or even termination for employees who fail to meet these standards

• A business, no matter how big or small, can always benefit from having a clear code of ethics!

• A business can always benefit from having a code of ethics in place both to avoid potential problems and to address problems when they arise.

“Corporate Ethics, can it

be done?”

“Corporate Ethics, can it

be done?”

“Who’s fooling Who?

Communications_What_could_possibly_go_wrong___medium.mp4

The Importance of Communication Skills• Ninety-four percent of over 2,000

surveyed executives ranked “communicating well” as the most important skill for success.

--NFI Research

• Companies included in BusinessWeek’s list of best places to work cited communication skills the most important trait in a job candidate—more desirable than any other trait besides college major.

--BusinessWeek

Current Challenges for Business Communicators• Ongoing development of new

information technologies• Increasingly global nature of business• Growing diversity in the workplace and

in types of workplaces

Business Communication as Problem Solving• Problems are simply a gap between

where you are and where you want to be.

• Problems range from the well defined to the ill defined.

• Well defined problems can be solved by formulas

• Most business-communication problems are ill-defined problems requiring analysing a unique configuration of factors to arrive at a somewhat unique solution.

The Bottom Line• The goal of business communication is

to create a shared understanding of business situations that will enable people to work successfully together.”

“Is Business networking worth the trouble?”

Business Networking

• When introducing people:

• Mention the most important person first• Then introduce the other person – always the

junior to the senior e.g.• “Mr President, may I introduce H.E. Dr X.

Dr X is the new Ambassador of the …….”

• One should not extend a hand unless the person to whom you are introduced does extend their hand

Business Networking

• When introducing clearly articulate people’s names

• More prominent person should extend a hand first for a firm but not crushing hand shake

• Everybody stands during introduction (except elderly or disabled)

• Do not get too familiar with dignitaries and call them by first name, unless they give such permission.

• Name tags worn on the right

Business Networking

• Introduce yourself• When introduced say the person’s name

immediately and use it a couple of times to remember it

• Introduce people to others• Have business cards handy in a pocket of

jacket or purse, don’t offer it until asked• Have tiny breath mints handy, not gum• Do not monopolise special guests

At cocktail gathering…

• Avoid taking large mouthfuls and over eating

• Hold your glass with the left hand, keep right hand dry for handshakes

• Stemmed glasses to held by the stem

It always seems impossible,

until it’s done.”Nelson Mandela.

“THANK YOU