CORPORATE PRESENTATION - DIGITELig Corporate Presentation_2015_v.2.pdf · GSM, UMTS, LTE and FTTH...

1

CORPORATE PRESENTATION

2

INDEX

Introduction to

Our services for telecommunication sector

Project outlines and case studies

Relevant customers

Summary

Agenda.

3

INTRODUCTION

• DIGITELig, with over ten years of experience, offers its services and solutions in Consultancy and Management related to Mobile and Fix Networks Projects

• DIGITELig was established in 2000 with two main goals:

– By one hand, guarantee the quality of Telecommunications Operator services and other sector players: equipment suppliers, installers etc...

– On the other hand, helping companies to implement growth strategies based on new technologies.

• In all the projects we co-operate, we provide top quality human and technical resources as part of our commitment to continuous improvement and maximum efficiency.

• Customer satisfaction is an essential and absolutely necessary requirement for DIGITELig and, with this view, we seek a level of excellence in our work that enables us to fully achieve all the commitments we undertake.

• All over our history, every project we have undertaken has consolidated our position in the market. The reasons for this are :

– Co-responsibility with the objectives of our customers.

– Professional skills and solvency at all levels of the Organization.

– Management team committed to customer objectives.

– Our commitment to Quality, Safety and Data Protection.

4

INTRODUCTION/COMPANY SNAPSHOT

• Founded: 2000

• Business Focus: Providing voice and data turn-key services to the telecommunications industry. Our service offering includes: network engineering and implementation, project management, process analysis and optimization, operation and maintenance, cots optimization, etc.

• Target Market: Operators , Vendors , Government.

• Headquarters: Madrid (Spain)

• Employees: 90 employees, permanent offices in Spain.

• 2014 Turnover : Eu. 4,3 million.

5

OUR SERVICES FOR TELECOM PLAYERS

All our activities, from the beginning, have been performed in connexion with Wireless Operators in Spain, in closed co-operation with all equipment suppliers.

• Network Design – Radio and Transmission

– GSM, UMTS and LTE Network Planning and Optimisation

– PDH/SDH, ATM, TDM and IP Network Planning

– Radio links Design

– Drive test

• Site Management

– Site Acquisition – Site research (specialised co-ordinators, hunters).

– Management of Public Administration Licences and Permits.

– Search and selection of candidates.

– Site Civil Engineering • Civil Engineering design. Tech drawings.

• Civil work supervision and related tasks

• Provisioning and logistics

• Reporting and data base control

– Site Implementation (BTs, BSC / RNC, MSC) • Definition and control of the procedures of Installation in accordance with the OEM Standars

• Commissioning and Integration

• Software Updates

– Site Acceptance

6


• Operation and Maintenance

– 1st Line Maintenance for BSS equipment

– Preventive Radio Maintenance Services

– Corrective Maintenance

– Service quality assessment and diagnostics

• Equipment's Test

– Radio Equipment Acceptance

– BSC / RNC Acceptance

– Radio LINK

• Radio and FTTH Networks deployment

– Network installations management - GSM, UMTS, LTE and FTTH

– Project management office

– Planning, Risk, Reporting and Contract / Economic Management

• 1st and 2nd Level Support for Radio and Transmission Technologies

– Network maintenance

– Incident solution

– Software Updates

– Programming applications

– Routing

– 24 x 7 x 365 Services

7


RADIO AND FIBRE OPTICS DEPLOYMENT MANAGEMENT SITE MANAGEMENT

Network installations supervision - GSM, UMTS, LTE and FTTH

Project management office Planning, Risk, Reporting, Contract

& Economic Management

INSTALLATION WORK SUPERVISORS

INSTALATION WORKS

REGIONAL PM

• Site Acquisition. • Site Civil Engineering. • Site Implementation • Site Acceptance GSM/UMTS/GSMR

ACQUISITION EXPERTS

LICENCE EXPERTS

CIVIL ENGINEER EXPERTS

CIVIL WORK SUPERVISORS

SUPPORT FOR RADIO, TX AND CORE TECHNOLOGIES

• Optimization • Failure detection and correction • Network maintenance • Incident solution • Soft updates. • Routing

RADIO TAC2 EXPERTS

SWITCH TAC2 EXPERTS

TRANSPORT TAC2 EXPERTS

IP TAC2 EXPERTS


EQUIPMENT TEST

• Radio Equipment Acceptance BTS • BSC Acceptance • Radio link acceptance

RADIO TEST EXPERTS

GSM RADIO INTEGRATION EXPERTS

SWITCH TEST EXPERTS

ROLLOUT - GSM SOFTWARE EXPERTS

NETWORK DESIGN

• LTE, UMTS and GSM Network

Radio Planning. • RF Network Optimization • Drive Test

RADIO planning ENGINEERS

TRANSMISSION ENGINEERS

BSS EXPERTS

PROJECT MANAGER ENGINEERS

OPERATION AND MAINTENANCE

• First Line Maintenance Service • Corrective Maintenance • Service quality assessment. • Network Operation • Network Supervision • Spare part Management

NETWORK OPERATION EXPERTS

DISPATCHING CENTRE EXPERTS

NOC TRANSMISSION ENGINEERS

NETWORK SUPERVISION EXPERTS

8


• Experience in Turnkey Projects with large volume of Sites

DIGITELig has the skills and more qualified professionals to perform all duties associated to mobile networks deployment.

General and technical Management

Project Management

Project Engineering

Process description and optimization.

PROCESO: Planificación de Red

SUBPROCESO: Diseño Nominal Celular

CÓDIGO: DRAFT

Elaborado:

Fecha:

Revisado:

Fecha:

Aprobado:

Fecha:

DATOS DEL SUBPROCESO SIMBOLOGÍA UTILIZADA

Inicio o fin de

un proceso

Entrada / Salida

de un proceso

Actividad

Registro interno

Registro

Conector de

entrada

Punto de

decisión

Confluencia

de líneas de

flujo

Franja de

responsabilidad

Franja de

responsabilidad

Interfase de Actividades

Costes de No Calidad

Finalidad: Aprobar el Plan Nominal de Cobertura.

Entradas: Plan de cobertura.

Salidas: SARF Aprobados.

Registros

externos:

Plan de cobertura.

Registro presentación SARF.

Registro aceptación SARF.

.

PROCESO DE PLANIFICACIÓN DE RED

DISEÑO

NOMINAL

CELULAR

Nº Rev.:

Fecha:

INICIO

Conector de

salida fuera

de página

Intercambio de

documentos

externo

Firma: Firma: Firma:

Llamadas: explicación

de la actividad

señalada.

Documentos

Asociados:

Actividad asociada a

Documento

DEFINICIÓN

NOMINAL

DE BSC ÁREAS

Y ARQUITECTURA DE RED DE

TRANSMISIONES

APROBACIÓN

DEL

CANDIDATO BTSE

Y DEFINICIÓN DE LA CONFIGURACIÓN

PRLIMINAR

DEFINICIÓN

DE LA

CONFIGURACIÓN

FINAL

SEGUIMIENTO Y

APROBACIÓN DE

BSC ÁREAS DE Y

ARQUITECTURA DE LA RED DE

TRANSMISIÓN

Interfase de Actividades

CLIENTE

RF Planning

INICIO

Definir un plan de

visitas común

para identificar

candidatos por

subproyecto

Registro

aprobación

SARF

PROCESO 1: Planificación de Red

SUBPROCESO 1.1: Diseño Nominal Celular

¿Quién? ¿Qué? ¿Cómo?

Archivo

SARF FIN

Enviar a

RF planning

aprobación de

SARF

Elaborar plan

de cobertura de

Amena fase X

Estudiar el plan

de cobertura por

subproyectos y a

nivel de Áreas

1

Registro

presentación

SARF

Presentar

SARF de

Subproyecto a

RTMSI-IP-023

Plan de

cobertura

Para la elaboración del Plan de Cobertura, la sede

central definirá los Proyectos y las zonas dividirán los Proyecto

en los sub-proyectos y Áreas.

El Plan de Cobertura será facilitado a desde la sede

central, incluyendo proyectos, sub-proyectos y áreas.

El Plan de Cobertura

se entregará a lo antes posible, y

siempre antes de 60 días del comienzo de la fase.

Se definirán comúnmente un Plan de Vis i t as para

identificar a los Candidatos de cada Subproceso.

Siempre que sea posible, las visitas a los

cand ida tos se r ea l i za rán conjuntamente e involucrando a

Site Adquisition.

Se propondrá al menos 1 candidato y siempre que sea

posible 3 ó más.

Con posterioridad a la

definición común de los SARF, se entregará la documentación

relacionada en el documento, siempre por Subproyecto.

Se a de prever que el volumen máximo de aprobación

por es de 20 SARFs diarios en cada región.

El subproceso debe

concluir antes de los 60 días desde la entrega del Plan de

Cobertura.

4

Elaborar la

documentación para la

presentación de los

SARF por

subproyectos

2 3

1

3

2

4

5

6 7

¿Es la documentación

la requerida?

SI

NO

5

6

7

Definir comúnmente

los SARF de cada

Subproyecto,

indicando candidatos

priorizados

9


• O&M experience in mobile networks.

DIGITELig has the skills and more qualified professionals to perform all duties associated to mobile networks operations and maintenance.

General and technical Management.

Skill resources.

Process optimization.

10


• Flexibility and adaptation to our Customers' needs

– Giving our customer the necessary support in start up phases

– Thanks to this flexibility we are able to develop our services, providing security and reliability in fulfilling our objectives customers

– Costs control is an important part of our way to approach projects.

Page 21 MKT-Wireless_Outsourcing-21029-DL-ALS

Systems/IT Benchmark and Gap Analysis

Symptoms

Operational Gap Example (1)

78%

31%

Best in Class Average

Cost Gap (%)

Source: DCI International Benchmark of Wireless Carriers.

Best in Class Worse in class

Operator x

Detailed Systems/IT metrics are required to determine which are the drivers of underperformance and their gap with industry benchmarks.

Operational Issues

1.A

% of Enterprise Costs

Underperform Outperform Average

%

-19%

x

Unit

% of Service Revenues

FTEs per 1000 Subs

Total Costs per sub per Month

Total Costs per FTE per Month

Personnel Costs per FTE per Month

% of FTEs Outsourced(2)

Development/Maintenance Costs per Sub

Database Costs per Sub

QA/Testing Costs per Sub

Specialized Work per Sub

%

FTEs

$

$000

$000

%

$

$

$

$

+88%

x +67%

x +49%

x +21%

x -4%

x +6%

x

x -20%

x +107%

x +88%

x

+52%

+103%

+146%

+83%

+78%

+164%

-72%

+126%

+153%

+201%

+197%

-52%

-91%

-84%

-73%

-65%

-68%

+132%

-90%

-98%

-91%

-90%

(2) Higher than average outsourced employees is not necessarily considered to be “outperforming”

(1) Based on total costs per sub per month for benchmarked operator

• IT model

- Lack of alignment with business strategy

- Excess of product complexity and innovation

• IT management

- Hiring, training, incentives and retention

issues

- Lack of project management discipline

• IT platform and architecture

- Poor system performance, flexibility,

scalability, reusability

- High maintenance requirements

Example of Operational Metrics Benchmark

• Outsourcing can only address a portion of the cost gap

• Quality metrics can also improve

through outsourcing

11

PROYECT OUTLINES/CASE STUDIES

MOBILE NETWORK ROLL OUT FOR ERICSSON SPAIN S.A. (TME)

PROJECT DESCRIPTION:

Telefónica Móviles S.A. awarded in

2006 a license to spread universal

mobile coverage around Spain.

Ericsson Spain S.A. obtained the

contract to plan and deploy the

infrastructure linked to this network.

Initial budget was 300 M. € plus

3.000 base stations planned to fulfill

government conditions.

3G technology based on RBS 3022

Ericsson Base Stations.

Ericsson S.A. gave DIGITELig the

project management, engineering and

supervision of the roll out activities.

After 1 year, average time to built a site decreased dramatically down to 2 weeks..

ORGANITATION

BUILT UP AND

CONTRACT MGNT

PLANNING AND

PROCESS

DEFINITION

EXECUTION

AND

PROGRAMME

MANAGEMENT

PROJECT VALUATION

CUSTOMER REPORT

SATISFACT AND

FINANCE

•Identify and

recruit best

profiles.

•Contract

negotiation

support.

•Adapt to start

up requirements

“on time”.

•Radio and

engineering.

•Process

description

•Identify key

success factors.

•Establish and

advance prog.

along the

project

duration.

•Cost and

execution

control

•Reporting

•Deviation control

and corrective action

proposals.

• Reposting the

customer process.

• Re- engineering.

Project Management and Cost Control

DIGITEL IG Added Value

PROJECT EVALUATION BENEFITS:

12


VODAFONE SPAIN FTTH NETWORK ENG. AND DEPLOYMENT FOR ALU


VODAFONE SPAIN award a full

turnkey contract to ALU Spain for its

FTTH network deployment.

Target up to 600.000 households

connected in one year

ALU assigned DIGITELig 50% share

for permissions, engineering, PMO

and acceptance activities.

DIGITELig implement a full

organization in two weeks of more

than 80 skilled staff.

Second Phase on going.

PROJECT

PLANNING AND

SERVICE

DESCRIPTION

PROJECT

RESULT

• Process

definition and

organization

implementatio

n

•Contract

negotiations

and cost

estimations.

•Digitel

provides at

ALU disposal

a full team of

experienced

people to

perform the

project in 4

weeks. Up to

80 people .

•After 9

months Digitel

implementing

the areas of

responsibility

up to 300.000

households

with fiber. Up

to 400.000

permissions.

Fast project implementation was the key factor. Standard time

period to start the project could be 3 months. Digitel implemented

the team in 4 weeks


•Digitel is up to date

evaluating with ALU

a second project

phase with a target of

500.000 households.

ACTIONS TEAM


13


ANALYSIS AND STRATEGY DEFINITION FOR CONNECTIVITY IN EDUCATION CENTERS FOR SETSI


Study of coverage of fixed (VDSL &

FTTH) and mobile networks

(WCDMA & LTE) in educational

centers.

Analysis of the current situation of

corporate communications contracts.

Strategic analysis of the critical

elements of the project.

Analysis of technical, economic and

legal issues.

Recommendations for drawing up

specifications.

Project implementation ON GOING.

PROJECT RESULT

•Digitel provides at

SETSI disposal a

team of experienced

people to perform the

project in 4 weeks.

•Technical solution

specifying the type of

networks, technologies and

networking to meet the

project demands

•Economic evaluation for

improved decision making

•Legal and political

proposals to achieve the

project's viability

Collaboration with public institutions and knowledge of work

methodologies.

DIGITEL IG/mmC Added Value

•Deviation control and

corrective action

proposals.

•Project

implementation ON

GOING.

PROJECT VALUATION

CUSTOMER REPORT

SATISFACT AND FINANCE

TEAM


14


YOIGO QUALITY MEASUREMENTS FOR BENCHMARK.


Yoigo Eng. Department claim for

support associated to network

quality measurements

After a check analysis different areas

need to be tested.

Both companies agreed about test

methods and areas.

Yoigo network monitoring and improvement.

PROJECT

PLANNING AND

SERVICE

DESCRIPTION

TEST RESULTS

• Quality

standards and

KPI’s

definition.

•Test methods

and tools

required.

•Digitel

provides at

Yoigo disposal

a full team of

experienced

people to do

the test.

•Digitel agreed

and implement

a test report

model

including

diagnosis and

corrective

actions

proposed.

Diagnosis and corrective actions implemente to

increase network quality and KPI’s.


•Digitel in

collaboration with

Yoigo agreed an

actions plan based on

quality standards and

KPI targets.

ACTIONS TEAM


15


JAZZTEL NOC SUPERVISION FOR HUAWEI SPAIN

PROJECT DESCRIPTION: Huawei gets a contract for NOC

otusourcing on Jazztel Network.

Target is to create a full service

protfolio.

Standarization ad KPI’s definition as

a overall part of the project.

Project was negotiated in a Turnkey

Philosophy .

Digitel is defining a new strategy based on cost reduction and quality standards to provide Huawei and end-to end

service.

PROJECT

PLANNING AND

SERVICE

DESCRIPTION

EXECUTION

AND

PROGRAMME

MANAMEGENT

•Risk analysis

and project

planning

•Recruitment

•Adapt to start

up

requirements

“on time”.

•Design and

implement

training

programs.

•Identify key

indicators.

•Execution and

customer

coordination

•Cost and

execution

control

•Reporting.

•KPI’s.

Project “on going”.




proposals.

• Reposting the

customer process.


PROJECT VALUATION

CUSTOMER REPORT


BTS TRAINING

AND

EQUIPMENT

DESCRIPTION.


16


MOBILE NETWORK ROLL OUT SUPERVISION FOR ERICSSON MEXICO.


CLARO awarded in 2008 to

Ericsson Mexico with a network

contract to implement its RAN.

Ericsson Mexico obtained the

contract to plan and deploy the

infrastructure linked to this network.

Initial budget for 2009 was to

implement 1.000 base stations.

2G-3G technology based on RBS

3022 Ericsson Base Stations.

Ericsson S.A. has given DIGITELig

the roll-out supervision of the

project.

In six months work, a clear process definition was implemented and quality KPI`s increased.

ORGANITATION

BUILT UP AND

CONTRACT MGNT

PLANNING AND

PROCESS

DEFINITION

EXECUTION

AND

PROGRAMME

MANAGEMENT

PROJECT VALUATION

CUSTOMER REPORT

SATISFACT AND

FINANCE

•Identify and

recruit best

profiles.

•Contract

negotiation

support.

•Adapt to start

up requirements

“on time”.

•Process

implementatio

n

•KPI’s

definition and

supervision.

•Identify key

success factors.

•Establish and

advance prog.

along the

project

duration.

•Cost and

execution

control

•Reporting



proposals.

• Reposting the

customer process.





17


HUAWEI SPAIN GLOBAL CONTRACT FOR ENG. SUPPORT SERVICES


In June 2011, Huawei Spain raise a

RFQ for Eng. Services support.

As a result of the bidding process

DIGITELig won the contract linked

to Eng support activities.

Contract signed in June 2011 for two

years duration.

Services linked to this contract have

Vodafone and Orange as a final

customer.

List of services included in the

contract are described as follows.

After 2 years collaboration a long term relation has been establish for Eng, support services.

NETWORK

OPTIMIZATION

ACTIVITIES.

NETWORK

QUALITY

MESUREMENT

INTEGRATION

ACTIVITIES RNC, PTN, WCDM, ETC.

•Identify and

control network

quality

standards,

•Manage KPI’s

monitoring and

control.

•Corrective

actions: design

and

implementation.

•Drive Test

measurements.

•Report

generations

• Nodes

integration

across network

operators.

•Services in

connection with Ops

requirements.

Digitel-Huawei partnership decrease cost and

improve efficiency.



18


ALCATEL LUCENT ENG SUPPORT FOR REFARMING ACTIVITIES.


Alcatel-Lucent need to implement a

pilot project for Vodafone Spain.

Alcatel need eng, support in

connection with refarming activities.

DIGITELig provides at the disposal of

the customer a full team of experts

dedicated to the project.

Implementation performed successfully and rapid response to recover and improve KPIs

PROJECT

PLANNING AND

SERVICE

DESCRIPTION

EXECUTION AND PROGRAMME

MANAMEGENT

•Risk analysis

and project

planning

•Lead cross-

functional

activities.

•Implement a

project team.

•·10 weeks project plan.

•KPI extraction and analysis.

•Drive test and test reports.

•Recommendations and eng.

Supoort.


•Fast network

recovery after

frequency plan

implementation

•Successful

optimizations at cell

level

PROJECT VALUATION

CUSTOMER REPORT



19


NETWORK ROLL OUT SUPERVISION AND PMO FOR ERICSSON COSTA RICA


Movistar was awarded in 2010 a

license to spread universal mobile

coverage around Costa Rica.

Ericsson obtained the contract to

plan and deploy the infrastructure

linked to this network.

2G-3G technology based on RBS

3022 Ericsson Base Stations.

Ericsson S.A. has given DIGITELig

the management of project,

engineering and supervision of the

roll out activities.

After 1 year, local staff is been trained to increased productivity.

ORGANITATION

BUILT UP AND

CONTRACT MGNT

PLANNING AND

PROCESS

DEFINITION

EXECUTION

AND

PROGRAMME

MANAGEMENT

PROJECT VALUATION

CUSTOMER REPORT

SATISFACT AND

FINANCE

•Identify and

recruit best

profiles.

•Contract

negotiation

support.

•Adapt to start

up requirements

“on time”.

•Radio and

engineering.

•Process

description

•Identify key

success factors.

•Establish and

advance prog.

along the

project

duration.

•Cost and

execution

control

•Reporting



proposals.

• Reposting the

customer process.





20


UMTS UTRAN DEPLOYMENT FOR TELEFONICA ESPAÑA.

PROJECT DESCRIPTION: Telefonica España started to install

new UMTS utran equipment by

2004.

Ericsson new BTS’s equipment was

choose in a high percentage of the

network.

Project Plan was to install up to

1000 BTS’s per year

Project was negotiated in a Turnkey

Philosophy

Ericsson Spain assigned DIGITELig

the responsibility to define the most

productive approach to this project

by designing the project processes

and key indicators.

UMTS deployment for Telefonica starting in 2006 was a successful project with more than 4000 base stations

installed and integrated in the 2004-2007 period. 4,5 Base Stations a day

PROJECT

PLANNING AND

SERVICE

DESCRIPTION

EXECUTION

AND

PROGRAMME

MANAMEGENT

•Risk analysis

and project

planning

•Recruitment

•Adapt to start

up

requirements

“on time”.

•Design and

implement

training

programs to

Movistar’s

technicians for

the new

equipment.

•Identify key

indicators.

•Execution and

customer

coordination

•Cost and

execution

control

•Reporting.





proposals.

• Reposting the

customer process.


PROJECT VALUATION

CUSTOMER REPORT


BTS TRAINING

AND

EQUIPMENT

DESCRIPTION.


21


VODAFONE-ESSAR 3G LAUNCH PMO OFFICE.


Vodafone-Essar India give`s

DIGITELig (mmC the responsibility

for the 3G launch office.

Responsibility on daily program

planning.

Program control include 3G Launch

Master Planning, Marketing, trade

and Handsets. Customer Service,

Technical Areas (IT, Network and

Service Platform).

Vodafone-Essar launch it`s 3G services on March 2011. Digitel/mmC took the full 3G Project Office

responsibility during the 9 months of the project.

PROJECT

PLANNING AND

SERVICE

DESCRIPTION

EXECUTION AND PROGRAMME

MANAMEGENT

•Risk analysis

and project

planning

•Lead cross-

functional

activities.

•·3G Launch Master Planning.

•Marketing, Trade and Handsets.

•Customer Service.

•Technical Areas. (IT, Network

and Service Platform).

•Interface between functions and

circles.




proposals.

• Reposting the

customer process.

• Weekly Excom.

reporting

PROJECT VALUATION

CUSTOMER REPORT



22


DISTRIBUTION AUDIT PROJECT FOR VODAFONE EGYPT.


Vodafone Egypt awarded

DIGITELig/mmC Distribution Audit

Project.

Assess financial health of

distributors based on historical recent

data.

Identify improvement opportunities.

Define a evolution path towards

excellence in distribution.

Distribution Audit Report and Agent`s Scoring.

PROJECT

PLANNING AND

SERVICE

DESCRIPTION

INTERNATIONA

L BEST

PRACTICES

• Diagnose

ability of

execute and

deliver.

•Assess

financial

capacity and

health.

•Provide an

objective

qualitative and

quantitative

evaluation.

•Understand

how far

Vodafone

Egypt is from

distribution

best practices

on

international

environments.

Re-negociation scheme with Dsitribuitors.


•Define an evolution

path towards

excellence in

distribution.

•Find Opex savings

for Vodafone Egypt.

DISTRIBUTORS

COMPARATIVE

EVOLUTION

AGENTS

RANKING


23

Relevant customers

Thanks to the experience accumulated over the years DIGITELig has a

long list of clients ranging from Network Operators, Vendors and

public administrations

24

Summary

DIGITELig is the perfect partner for Network Roll Out Management,

maintenance activities and process analysis: either Engineering,

Deployment or Optimization .

Key Propositions:

Experience: Large knowledge in turnkey Telco Projects

Flexibility: From total management to single technician.

Results: We’ve been there before.

Top Quality in human and technical resources.

DIGITELig is able to establish a minimum team of professionals with

the best qualification and technical background to start any model of

collaboration in a short period of time.

25

AGENDA

The best way to understand needs, situation and requirements is to talk

about them.

DIGITELig is looking forward to setting up a brief meeting to:

Extend the information about our organization and working methods.

Show you our experience in Telecom Mobile Networks Management.

Understand the particular cases you’re diving in.

Agree on potential areas for collaboration.

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