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Corpus of IT Training Strategy reports for SMEs
- Analysis of “IT training strategies”-Recommendations to set-up
Regional IT Training strategy reports for SMEs
Author : Marc Sahraoui Consultant [email protected]
Analysis of “IT training strategies” in 10 selected countries
1. Identification of 10 countries where the penetration rate of ICT in SMEs is the most important
2. Census and analysis of the “best applied” IT Training initiatives used in these countries to accompany SMEs
Analysis of IT penetration rate in SMEs in different countries
We have crossed four international indicators :
Global Information Technology Report (2008-2009) – Key indicator1 : “the use of Internet in the commercial relations”
i2010 classification of the European Union – Key indicator2 : “Integration of the ICT in business relation of SMEs
with suppliers and/or customers”
OECD ICT database and Eurostat, Community Survey on ICT use in enterprises (May 2009)– Key indicator3 : “Internet penetration by size class”– Key indicator4 : “Internet selling and purchasing by industry”
ClassificationClassification An average notation from the 4 key indicators
The complementarity of these four indicators neutralize the induced possible deformations by each specific methodology.
Corrective measuresa) some countries do not supply their results for all the indicators.
• For reasons of quality of the data, we only retain the 11 countries for which this average is obtained by at least 3 indicators.
b) according to information available on the initiatives of accompaniment of SME we have selected 10 countries in this list.
List of selected countries
• 1- United States• 2- Switzerland• 3- Denmark• 4- Korea• 5- Netherlands• 6- Norway• 7- Sweden• 8- Canada• 9- Australia• 10-Ireland
Identification of “IT training strategies” used in selected countries
• These strategies have as objective to develop the use of ICT by SMEs on the given territory.
• These strategies– Are specific “SME IT training” in order to help SMEs on IT – Focus on the use of e-learning by regions or governments– Can be: instruments / tools / techniques / methodologies– Have been evaluated as “best applied”– Fits to the profile to our beneficiary regions
14 initiatives selected in 7 countries
United States - Switzerland - Denmark Netherlands - Canada - Australia -Ireland
Countries INITIATIVES Strategies
USASBTN Small Business Training Network Self-Training Resources, Internet-based training
site
USASCORE In-depth workshops and seminars, Self-Training
Resources
Switzerland i-CH Cooperative venture ICT skills&Tools
Switzerland eXperience, case studies on e-commerce Self-Training Resources
Denmark Innotour Collaborative learning
NetherlandsDigital initiative IT Awareness campaign, In-depth workshops and
seminars, Self-Training Resources
Canada e-business Tutorial Self-Training Resources
Canada Guidelines and roadmaps Self-Training Resources
Australia SBO Small Business Online In-depth workshops and seminars
Australia Skills for Growth In-depth workshops and seminars
Australia TAFE VirtualCampus ICT skills&Tools
IrelandeBMI The eBusiness Management Initiative
In-depth workshops and seminars
IrelandSCMI Supply chain management initiative In-depth workshops and seminars
Ireland eBSAT eBusiness Self Assessment Tool Interactive assessment tools
2 main axes to analyse 6 main IT Training Strategies
1- The IT relevance for the user (SME) 2- The public support
IT Awareness campaign
To help SMEs to go onlineMethod
• IT Information disseminationBrochures, Step-by-step Guidelines, Websites
• IT SeminarsIndependent advice to companies
Support • Public support, free of charge for users• In partnership with Industry associations
In-depth workshops & seminars
To improve productivity and business performance Method
• Training courses for small-business managers • Audit from accredited experts• Development of an ad-hoc training plan for the company
Support • Public support to deliver these services free of charge
– Selection of agreed training and audit consultants– Agreement of a non-profit organisation
Self-Training Resources
Training resources to optimize the use of ITMethod
• Online courses• E-library of guidelines, tutorials, road-maps, case-studies• On-line interactive assessment to fit the appropriate training courses.
Support • Public internet-based training site to collect and promote free resources• Active involvement of Universities
Collaborative learning
To improve IT innovation in companiesMethod
• To bring closer sectoral Business, Research and Education actors
• Web2.0 platform based on content created by the users
Support • Public support to universities to facilitate the network of users
Interactive assessment tools
To automatically generate advice tailored to the needs of the company and based on answers submitted
Method • Analysis and benchmark of business needs and IT capabilities
based on case studies• Setting-up an easy to use and structured system to assess to
companies’ business activities and their development planSupport
• Public support to set-up and disseminate the tool free of charge• Selection of agreed training and audit consultants to answer to
questions from users of the interactive assessment tool.
ICT skills
To facilitate and to develop the use of e-learning toolsMethod
• Organisation of the offer of e-learning– Structuration and modularization of IT competencies and resources– Virtual learning platform
Support • Public support of a Virtual learning platform• Public qualification and accreditation of trainers and experts
Nearly all programs facilitate rather than stimulate– Financial instruments are not the main instruments – Implementation involves collaboration with sector organisations and
clusters as well as consultants, research org° and universities.
IT is more than implementing one systemFor transition issues, awareness & info programs are not effective. More can be expected from programs :
- that improve the overall skills, - schemes that allow researchers and students to work with SMEs, - and programs that provide financial support for SMEs to hire consultants that work closely with individual SMEs and business partners.
Recommendations from examples
To combine 6 kind of actions :
- to accompany SMEs at the different level of IT-maturityFrom awareness to optimization
of the IT implementation- to obtain a synergy of training
resources and competencies- to spread and amortize
investments on long period- to fit market needs with training
plans more flexibles
Recommendations for an e-Learning region strategy
To combine 6 kind of actions :
- to accompany SMEs at the different level of IT-maturityFrom awareness to optimization
of the IT implementation- to obtain a synergy of training
resources and competencies- to spread and amortize
investments on long period- to fit market needs with training
plans more flexibles
Recommendations for an e-Learning region strategy
Regional IT Training Strategy report
1. Identification of segments (group of users)2. Objectives to attain for each segment3. Selection of target actions 4. Determination of the action plan
1. Key actions2. Accompanying measures 3. Dissemination and awareness
5. Budget and resources to mobilize6. Partnership