5/7/2014 OnlineExpert.com® LMS http://onlineexpert.com/lms_v6/test_me_results.php?UserID=729863&MEHdrID=770813 1/32 Tyaria Carlisle Group: DESOTO - SCALLION - PERIOD 3 Course: A+ MasterExam for Exam 220-802 A+ Practical Application Test Score Results: Monday May 05, 2014 - 10:22:44 AM Test Type: MasterExam [0/180 0%] View Study Guide Print these Answers þ - Correct ý - Incorrect # þ/ý Question Type/Title/Question 1 ý Title: View .docx Question: In which way would a support professional be able to view the .docx on the end of a file from the Folder Options panel? Question Type: Multiple Choice (Choose one) User Answer Correct Answer # Answer Key A Clear the View hidden files check box ý B Select the View hidden files check box C Select the Extensions options check box þ D Clear the Hide extensions for known file types check box 2 ý Title: Common OS Problems Question: BSODs are usually caused by a hardware problem; however, the technician has troubleshot all the hardware and found no problems. Which are some common causes of BSODs due to the operating system? Choose all that apply. Question Type: Multiple Choice (Choose all that apply) User Answer Correct Answer # Answer Key þ A Corrupt .dll files B Memory corruption ý C Malfunctioning motherboard þ D Poorly written device drivers 3 ý Title: Print Management Location Question: An administrator wants to configure printer drivers with Print Management. Which option represents the group where Print Management can be accessed? Question Type: Multiple Choice (Choose one) User Answer Correct Answer # Answer Key A Programs B User Accounts þ C Administrative Tools ý D Appearance and Personalization 4 ý Title: Determine Activation Question: A user is trying to determine whether the Windows OS has been activated. Which would be the path to find this information in Windows 7 from the Control Panel? Question Type: Multiple Choice (Choose one) User Answer Correct Answer # Answer Key A HomeGroups B Display > Resolution ý C Folder Options > Sharing þ D System and Security > System 5 ý Title: Create an Extended Partition Question: A user wants to know how to create an extended partition on a computer running Windows XP. Use the drag and drop method to correctly order the steps that will create an extended partition from the Disk Management snap-in.
create an extended partition from the Disk Management snap-in.Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin the demo
2 Drag Right-click on disk's unallocated space to the first availableposition
3 Drag Click New Partition to the second available position 4 Drag Click Next to the third available position 5 Drag Click Select Extended Partition to the fourth available position 6 Drag Click Next to the fifth available position
7 Drag Click Select amount of unallocated space desired to the sixthavailable position
8 Drag Click Next to the seventh available position 9 Drag Click Finish to the eighth available position 10 Click the submit button
6 ý Title: Tools for TroubleshootingQuestion: Which tools are used to troubleshoot problems with the motherboard, RAM, CPU,
and power? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Multimeter
þ B POST card
þ C Loopback plugs
D Motherboard gauge
þ E Power supply tester
7 ý Title: Automating the USMTQuestion: Which option represents a method of migrating 100 users to different computers
using the USMT?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Windows automatically creates 100users
þ B Running a predetermined script onstartup
C Letting users copy data to aremovable disk
D Logging in the USMT Web site andcreating an account
8 ý Title: BitLocker and Windows 7 EditionsQuestion: Which options represent the Windows 7 editions that include BitLocker? Choose
all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Ultimate
B Standard
þ C Enterprise
D Professional
9 ý Title: Using Antivirus SoftwareQuestion: If a file cannot be cleaned, which action is taken by the antivirus software?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Blocks connectivity
þ B Quarantines the file
C Compresses file codes D Disables system restore
10 ý Title: Recovery MethodsQuestion: Which recovery method is used to create a backup of a system partition and
make a floppy disk containing critical system settings?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Option A
þ B Option B
C Option C D Option D
14 ý Title: Features of Windows AeroQuestion: Which options represent features of the Aero desktop experience? Choose all that
apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Aero Filp 3D
þ B Task Switcher
C Aerodynamic control panel
þ D Aero Shake and Aero Peek
15 ý Title: Maintenance Kit for PrintersQuestion: A technician purchased a maintenance kit for a printer. The kit included a fuser
assembly and _________ components.Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A extinct B unused
þ C replaceable
D unobtainable
16 ý Title: Missing RAIDQuestion: Which actions should a user take if RAID is not found? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
17 ý Title: Understanding ConfigurationsQuestion: Which option involves acquiring, testing, and installing multiple code changes to
an administered computer system?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Disk checking B Driver updates C System restores
þ D Patch management
18 ý Title: Understanding VocabularyQuestion: Which is the correct definition for the term social engineering?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A A social networking Web sitelaunched in February 2004
B The act of removing by cleansing orridding of sediment from the Web
C Software designed to secretlyaccess a computer system withoutthe owner's informed consent
þ D
The act of manipulating people intoperforming actions or divulgingconfidential information, rather than bybreaking in or using technicalcracking techniques
19 ý Title: Utilities and Web Sites for UpgradesQuestion: Which utilities and Web sites can be used to upgrade to Windows 7? Choose all
that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Windows Upgrade Advisor fromMicrosoft's Web site
þ B Windows Compatibility Center fromMicrosoft's Web site
C Windows 7 Upgrade CompatibilityPros from a third party
D Windows 7 logo'd products lists fromwinqual.microsoft.com
20 ý Title: Recovery Tool ReplacementQuestion: Which recovery tool re-creates the boot sector in the command prompt?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A COPY B FIXMBR C CHKDSK
þ D FIXBOOT
21 ý Title: Command DisplayQuestion: Which does the IPCONFIG command display?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A DNS details B Network statistics C Available hosts over the network
22 ý Title: Identifying Spam E-MailQuestion: An administrator wants to know more about how e-mail spam is identified. Which
options represent characteristics of spam e-mail messages? Choose all thatapply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A A blank subject line
þ B Same advertising in the body of thee-mail
þ C Same source address alreadyidentified as a spam supplier
þ D Same message size in bytes as anidentified spam message
23 ý Title: End Connectors on a CableQuestion: A technician is making custom-sized Ethernet cables. Which tool would she
probably use to fix the plastic connectors to the ends of the cable?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Crimper
B Ball peen C Kevlar shear
D Swaging tool
24 ý Title: Missing FilesQuestion: A user has some missing files or incorrect versions of files when booting a
computer. Which command utility can be used to fix this problem?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A SFC
B FORMAT C FIXBOOT D BOOTREC
25 ý Title: Run Line Utility CmdQuestion: A user is instructed to type Cmd in the Run line. Which option represents the
action triggered by typing Cmd in the Run line?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Regedit opens B A dialog box opens C The computer shuts off
þ D A command prompt opens
26 ý Title: Mobile Device Screen CalibrationQuestion: Which option represents the best reason to calibrate a mobile device screen?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A To clear settings that interfere with3G
B To correct errors with voicecommand calls
C To synchronize e-mail from thenetwork carrier
þ D To set up screens for best touchresponsiveness
27 ý Title: Format TypesQuestion: Which type of formatting does not scan the disk for bad sectors?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A CDFS B Full format
Question: A technician is using Event Viewer to determine problems within the operatingsystem. Which are log files inside the Event Viewer to help in this process?Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A System
þ B Security
C Command
þ D Application
29 ý Title: Disassembly of a Laptop and Organizing PartsQuestion: A technician is disassembling several laptops. Which option demonstrates good
practice with regards to organizing parts? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Use spray paint to mark parts
B Put all parts in one bin as a centrallocation
þ C Use plastic bins to keep parts sortedneatly
þ D Use plastic bags to keep partssorted neatly
30 ý Title: Option for FirewallQuestion: Which is an option for which firewall to use on a computer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Ultra Firewall B Linux Firewall C Normal Firewall
þ D Windows Firewall
31 ý Title: Solution in Troubleshooting Safe ModeQuestion: Which is a solution when a computer automatically boots to safe mode?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Replace missing files B Replace missing Boot.ini
C Reinstall operating system
þ D Reinstall or uninstall device drivers
32 ý Title: Determining ExceptionsQuestion: Which is a way to determine if an exception is needed in the firewall for an
39 ý Title: Windows 7 Category ViewQuestion: Which options represent categories in the Control Panel category view in Windows
7? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Programs
þ
B User Accounts
C Speech Recognition
þ D Network and Internet
40 ý Title: Trace StoppedQuestion: If TRACERT stops before saying Trace Complete, which action should the user
take?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Replace router
þ B Troubleshoot router
C Reboot and run TRACERT again D Respond to the appropriate port
41 ý Title: Worm CapabilitiesQuestion: Worms are similar to viruses except they __________, whereas a virus does not.Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A self-replicate
B decrease in size C have to be manually installed
D have to be distributed by way ofPPTP VPNs
42 ý Title: Windows 7 Public File StructureQuestion: Which option represents users who are able to see public folders on Windows 7?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Power users only B Local administrators only
þ C All who use the computer
D Domain Administrators only
43 ý Title: Stop Error CodeQuestion: A technician is trying to figure out why a computer has displayed a BSOD. In
order to find out more information about what caused the problem, which would bethe best place for the technician to search for the stop code error message fromthe BSOD?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Google search B OS documentation
þ C Microsoft's Web site
D Company documentation of pastproblems
44 ý Title: Installation Start to FinishQuestion: In which installation process does the installation start, progress, and finish
without a user touching the computer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Clean installation B Attended installation C Controlled installation
User Answer Correct Answer # Answer Key A Loud noise B Continuous reboots C Blank screen bootup
þ D Intermittent device failure
47 ý Title: Client Computer SharingQuestion: Which is used for a client computer to see the shares on another client computer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A IEEE
þ B SMB
C LAN D QTRW
48 ý Title: Firewall SettingsQuestion: Which are firewall settings that must be considered? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Exceptions
þ B Configuration
þ C Enable/disable
D Automatic updates
49 ý Title: Run FIXBOOTQuestion: A user has run FIXBOOT, but there are problems with the Master Boot Record.
Which repair tool can be run in collation with FIXBOOT?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A FIXCDC
þ B FIXMBR
C FIXTOOL D FIXRECORD
50 ý Title: Multiple OSQuestion: Which computer capability allows a user to boot into one of several installed
þ D Windows Vista Ultimate upgrade toWindows 7 Ultimate
53 ý Title: Defining APIPAQuestion: Which option represents the definition of the acronym APIPA?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Allocated Public IP Addressing B Automatic Public IP Addressing C Allocated Private IP Addressing
þ D Automatic Private IP Addressing
54 ý Title: Tools for Microsoft OSQuestion: A user has only Microsoft tools. Which would be used to deploy an image of an
operating system installation?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A WDS
B CDFS C NTFS D FAT32
55 ý Title: Unable to Install a PrinterQuestion: An administrator is unable to install a printer on a computer. Which option may be
preventing the installation of the printer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A The printer has a cracked case
þ B The print spooler has becomecorrupted
C The computer already has a printerinstalled
D The printer does not have a networkconnector attached
56 ý Title: Discovering Network Paths for PacketsQuestion: A network administrator is troubleshooting a switch. He wants to know the path of
data packets from a workstation to a Web site. Using the command prompt, whichcommand would he use to learn a path that data uses to reach the Web site?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A DIR B SUBST
57 ý Title: Two Commands TogetherQuestion: Which two commands work together in the Recovery Console to make a disk
bootable again when it has lost the boot sector and the master boot record?Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A FIXMBR
B EXPAND
C FXNEWS
þ D FIXBOOT
58 ý Title: Fake Security SoftwareQuestion: A computer recently began displaying information about a threat reported by
security software. The user does not recall installing this software, and pop-upwindows are interrupting the normal operation of the computer. Which optionrepresents programs that claim to scan for malware and produce false results withthe goal of a user paying for additional support and protection?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A VMware B Falseware
þ C Rogue antivirus
D Malware remover
59 ý Title: MAC Filtering BasicsQuestion: Click, in the correct order, the steps to set up a MAC address filter.Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click in the interface to begin the demo
2 Select the Obtain the MAC addresses of each client from its operatingsystem or configuration utility check box
3 Select the Enter those addresses into the configuration screen for thewireless access point or router check box
4 Select the Switch on the filtering option check box 5 Click the Submit button
60 ý Title: Advantages of Creating an Installation ImageQuestion: Which options are advantages of creating operating system installation images?
Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Installations cannot fail
þ B Installations can be unattended
C The OS does not need to belicensed
þ D The installation can be initiated overthe network
61 ý Title: Setting a Network Card to Auto DuplexQuestion: Which option represents the effect on the network card when the duplex
configuration is set to auto?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Network connections areautomatically turned on
B Network connections areautomatically turned off
þ C Network connections are detectedand settings adjusted
D Network connections are detectedand cable settings are indicated
62 ý Title: Testing ConnectivityQuestion: Which are things to check when testing connectivity with various devices paired by
Bluetooth? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A IOP servers
þ B Voice recognition
C Exchange of data
þ D Network connectivity
63 ý Title: Microsoft PlatformQuestion: Which server is used by Microsoft as a platform that provides e-mail, scheduling,
and tools?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Gmail server B Yahoo server C Power server
þ D Exchange server
64 ý Title: Windows Vista UtilitiesQuestion: Which are unique utilities to Windows Vista? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Offline Files
þ B Tablet PC Settings
þ C Pen and Input Devices
D Network Setup Wizard
65 ý Title: Plan of Action ImplementedQuestion: A technician has gone through step 3 and tested a theory. A plan of action has
been established. When should the plan of action be implemented?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Immediately
B When the technician has time
C Tomorrow after thinking about itmore
D Later, after the computer has beenrebooted
66 ý Title: Protects from EavesdroppingQuestion: VPN protects the packets from which type of eavesdropping?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Simple
B Hacker C Satellite D Social engineering
67 ý Title: Using the Recovery ConsoleQuestion: Which are functions of using the Recovery Console? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
75 ý Title: Corrupt Boot SectorQuestion: Which could a corrupted boot sector cause to happen to an operating system?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Failure to boot
B Improper shutdown C Slow system performance
D Spontaneous updates from theInternet
76 ý Title: Rewrite to SystemQuestion: Which command in the Recovery Console propagates the master boot record to
the boot sector?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A FXMV
þ B FIXMBR
C SCANOS D FIXBOOT
77 ý Title: Difference Between HomeGroup and WorkGroupQuestion: Which is a major difference between a HomeGroup and a WorkGroup?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A WorkGroups can handle moreusage
B HomeGroups have better encryptionof files
C HomeGroups have greater storagefor shared files
þ D WorkGroups have to explicitly shareanything that needs to be shared
78 ý Title: Protect Client ComputersQuestion: Which security option is meant to protect client computers from malicious attacks
and intrusions, but sometimes is the culprit of applications failing?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Firewall
B FireWire C Anti-malware D Antivirus software
79 ý Title: Firewall ReviewQuestion: Firewalls are used to prevent which types of attacks? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Worms
þ B Viruses
C Rootkits
þ D DoS attacks
þ E Trojan horses
80 ý Title: Definitions of Added CodeQuestion: Which is a piece of code added to software in order to fix security vulnerabilities,
Question: Which is a piece of code added to software in order to fix security vulnerabilities,especially as a temporary correction between two versions of the same software?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Patch
B Program C Exchange D Installation
81 ý Title: Microsoft Windows XP 64-Bit OS BenefitsQuestion: Which option represents a main benefit for using a 64-bit operating system?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Using more than 6 USB devices
þ B Accessing RAM larger than 4 GB
C Accessing HDDs larger than 256GB
D Using a video card with over 512 MBof RAM
82 ý Title: Preventing Pop-up WindowsQuestion: While browsing the Internet with a popular browser, a user notices pop-up boxes.
He wants to stop unwelcomed advertisements. Which option representstroubleshooting techniques that may help remove pop-up windows? Choose allthat apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Delete cookies
þ B Clear the cache
C Open the Web page again
þ D Check pop-up blocker settings
83 ý Title: Infected Restore PointsQuestion: Which can be done if a user suspects that previous restore points contain copies
of infected monitored files?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Disable any antivirus software
B Restore the computer with a newsignature
C Create restore points without theinfected files
þ D Turn off System Restore and thenturn it on again
84 ý Title: Drive Speed IssuesQuestion: Which should a user do if he is experiencing slow performance on a drive?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Restart the drive B Reset POST codes C Reboot the RAID array
þ D Remove the data and replace thedrive
85 ý Title: Causes for Laptop Keys StickingQuestion: A user has a laptop with sticking keys. Which option represents a potential cause
for sticking keys?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Display failure
86 ý Title: Identifying SpywareQuestion: Which is the correct definition for spyware?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A A type of phone fraud
þ B
Software that consumersunknowingly install that can trackonline usage and personalinformation
C
A self-replicating computer programthat uses a network to send copies ofitself to linked networks with orwithout human intervention
D
When an identity thief standingclose to a person in a checkout line orcrowd memorizes personalinformation such as name, address,phone number, or PIN
87 ý Title: Booting SystemsQuestion: Which option may be used to boot Windows 2000, Windows XP, or Windows
Vista?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Aero
þ B DVD disc
C ReadyBoost D Windows Firewall
88 ý Title: Internet Protocol Version 4 PropertiesQuestion: Which option represents the IP address of the device that provides a connection to
the Internet?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A IP Address B Subnet mask C Preferred DNS
þ D Default Gateway
89 ý Title: Microsoft Home and Business Operating SystemsQuestion: Which options represent Windows XP editions designed primarily for home users?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Home
B Enterprise C Professional
þ D Media Center
90 ý Title: Connect Desktops and ProgramsQuestion: Which unique Windows 7 applet allows a user to connect to desktops and
programs from a workplace?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A HomeGroup B Action Center C Network Setup Wizard
þ D RemoteApp and DesktopConnections
91 ý Title: Preventing MalwareQuestion: Which practices should be used to prevent malware? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
97 ý Title: Launching Autorun from MediaQuestion: Which options represent media that typically launch a program with Autorun?
Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A CD
þ B DVD
C Web site
þ D Flash drive
98 ý Title: Configuring an IP Address AutomaticallyQuestion: Which option represents the term describing an IP address for a computer that is
set to automatically get an IP address from the network server?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Static IP B DHCP IP C Visual IP
þ D Dynamic IP
99 ý Title: Reason for Quality of ServiceQuestion: Which option represents a reason to configure the quality of service option?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Stop viruses B Listen to better music
þ C Prioritize network traffic
D Improve image quality on theInternet
100 ý Title: Snapshots ReviewQuestion: Which are types of snapshots created by the System Restore utility? Choose all
that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A System checkpoints
B Virtual restore points
þ C Manual restore points
þ D Installation restore points
101 ý Title: XP Mode for Older ProgramsQuestion: Which option represents the program needed to run XP mode on a Windows 7
Professional computer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Virtual XP B Windows XPc
þ C Windows Virtual PC
D Windows Virtual XP
102 ý Title: Fixing Printer Paper JamsQuestion: A printer is prone to paper jams. Which options represent possible solutions to the
problem? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Reinstall the printer software
103 ý Title: More Volume for Drive CQuestion: Which would be the best option if a user would like to mount more drives to the
system without assigning a drive letter to each drive?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Use RAID to increase the volume
þ B Create a mount point within drive C
C Create an array with a stripedvolume
D Replace with a newer and biggerdrive
104 ý Title: Correct Command to CopyQuestion: A user has a DVD-ROM drive assigned to drive letter D, and the USB flash drive
has been assigned the drive letter E. Which would be the correct command tocopy the contents of a Windows Vista DVD-ROM over to a USB flash drive so thatthe USB flash drive can be used as installation media?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A XCOPY D:\ E:\* B XCOPY E:\ /F D:\ C XCOPY E:\*.* /E/G *
þ D XCOPY D:\*.* /E/F E:\
105 ý Title: Advanced Tab SpecificsQuestion: When in the Advanced tab within the Internet Options function, which symbol
indicates to users that they will have to close Internet Explorer and restart it beforethat change will take effect?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
A Colon B Period
þ C Asterisk
D Question mark
106 ý Title: Identifying VirusesQuestion: Worms and Trojan horses are examples of viruses which may infect a user's
computer.Question Type: True/False
User Answer Correct Answer # Answer Key
þ 1 TRUE
2 FALSE
107 ý Title: Undoing ChangesQuestion: Which tool should be used to undo a change involving a hardware device before
System Restore is used?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A System Shred
þ B Driver Rollback
C Device Manager D Driver Properties
108 ý Title: Windows 7 CPU ToolQuestion: Which option represents the administrative tool that provides advanced system
information about the central processing unit?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Services B iSCSI Initiator
109 ý Title: Dynamic Volume TypesQuestion: A user installing an OS needs to make sure that the computer will support
software-based RAID. He knows that dynamic disks are needed. Which arevolume types used by dynamic disks? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A RAID 5
þ B Simple
C Logical
þ D Striped
E Primary
þ F Mirrored
þ G Spanned
110 ý Title: Microsoft Windows 7 WCNQuestion: Which options represent editions of Windows 7 that support Windows Connect
Now? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Starter
þ B Ultimate
þ C Professional
þ D Home Premium
111 ý Title: Recover Image RestorationQuestion: Which options describe a recovery image restoration? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Complete restoration
þ B Exact copy of a drive
C Automatically backs up systemfiles
þ D System settings replaced by systemimage
112 ý Title: Easy Transfer and Windows 7 UpgradeQuestion: A user is upgrading a computer's OS from Windows XP to Windows 7. The user
has over 7 GB of pictures and documents. Which option represents the bestchoice to support the Easy Transfer tool?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A CD-ROM B DVI cable C 1-GB flash drive
þ D 500-GB external HDD
113 ý Title: Troubleshoot with MsconfigQuestion: Msconfig can help troubleshoot which areas? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Service problems
þ B OS startup issues
þ C Application problems
D Maintenance problems
114 ý Title: Checking for UpdatesQuestion: How often should a user check for updates if not using automatic updates?Question Type: Multiple Choice (Choose one)
115 ý Title: Shows Network StatisticsQuestion: Which command-line tool shows the network statistics for a local computer?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A NET
þ B NETSTAT
C NBTSTAT D NSLOOKUP
116 ý Title: How to Set a Strong PasswordQuestion: Which options should be avoided when creating a strong password? Choose all
that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Use a familiar name, such as yourlast name
B Use a variety of characters, such asEv3r^WuN
þ C Use words spelled backwards, suchas drowssap
þ D Use a sequence of letters on thekeyboard, such as qwerty
117 ý Title: Partition RecognitionQuestion: Basic hard drive partitions are which type of partition?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Local B Dynamic
þ C Primary
D Excessive
118 ý Title: Upgrading an OSQuestion: Which methods for transferring files from an old OS to a newer OS are still widely
used today? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Floppy disc
þ B Home network
þ C USB thumb drive
D Direct serial connection
119 ý Title: Incorrect FileQuestion: An operating system has not been functioning properly. A technician has
determined that the problem is an incorrect file version. Which OS repair tool canbe used to fix this problem?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A SFC
B DEFRAG C REGSVR32 D Msconfig.exe
120 ý Title: Best AnalogyQuestion: Which would be the best analogy for FAT?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A A partition that finds bad files
C Memory used to store information inthe various drives
þ D A card catalog that keeps track ofwhich sectors store the various partsof a file
121 ý Title: Virus SymptomsQuestion: Which are typical symptoms of viruses? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Rogue boot disks
þ B Display or print distortion
þ C Computer locks up frequently
þ D Computer runs slower than usual
122 ý Title: Lost Mobile DeviceQuestion: A user leaves a tablet at the airport. Which could be used to ensure that no one is
able to access confidential information from the tablet?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Remote wipe
B Anti-malware C Passcode lock D Interchange format
123 ý Title: Windows Security Center ToolsQuestion: Which options represent Windows Security Center tools? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Internet Options
þ B Windows Update
þ C Windows Firewall
þ D Windows Defender
124 ý Title: Antivirus Software UpdatesQuestion: When should antivirus software be updated? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Annually
þ B Automatically
C Only when purchased
þ D Manually on a regular basis
125 ý Title: Last StepQuestion: Which is the last step in troubleshooting?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Testing B Planning C Verifying
þ D Documentation
126 ý Title: Installing an Operating SystemQuestion: Which are options available when installing an operating system? Choose all that
apply.Question Type: Multiple Choice (Choose all that apply)
127 ý Title: Command FunctionQuestion: Which does the CHKDSK command do in the command prompt?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Formats magnetic media
B Copies data from one location toanother
C Assigns drive letters and makes apartition active
þ D Fixes basic disk issues anddisplays status reports
128 ý Title: Understanding Virtual RequirementsQuestion: If a user is going to have a server that will run 20 desktops, how many processors
will be needed?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A 2
þ B 4
C 6 D 8
129 ý Title: No Power to the LaptopQuestion: A user notices there is no power going to the laptop. Which options represent
potential causes for having no power to the laptop? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A A failed battery
þ B Power block is bad
þ C Power not plugged in
D Scroll Lock is pressed
130 ý Title: Types of Disks/DrivesQuestion: When partitioning disks, which are the two types of disks or drives?Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Basic
B Control
þ C Dynamic
D Optimized
131 ý Title: Syncing in Microsoft OutlookQuestion: In order to access the Add a New E-mail Account option in Microsoft Outlook
2010, users must first open which tab?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A File B View
þ C Tools
D Actions
132 ý Title: Best PracticeQuestion: Which is the best practice for the firewall?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Block viruses only
137 ý Title: Read/Write IssuesQuestion: Which options can lead to read/write failure? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Loopback plugs B Faulty multimeter
þ C Problems with cables
þ D Drives are beginning to fail
138 ý Title: USMT DefinedQuestion: Which option represents the meaning of the acronym, USMT?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A BSOD B Smoke
þ C No power
D Continuous reboot
145 ý Title: Displaying Driver Information Using the Run LineQuestion: An administrator wants to see the system driver information on a computer. Which
option represents the command he can use to view system information?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Mmc B Services C Sysview
þ D Msinfo32
146 ý Title: Company Mobile DevicesQuestion: A business has mobile devices that are used by traveling employees. Which
would be a way to figure out the locations of these devices?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Patching B Contacts
þ C Locator applications
D Detection applications
147 ý Title: Testing Connections over a NetworkQuestion: A network administrator is testing a new server. He knows the IP address and
wants to know if he can communicate with the server from a workstation. Usingthe command prompt, which command would he use to send a small packet ofdata to the server to test the connection?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A NET
þ B PING
C NETSTAT D IPCONFIG
148 ý Title: Show All Folders OptionsQuestion: A user wants to configure the Folder Options in Windows 7 so all of the folders are
visible. Starting from the Control Panel, navigate to the Folder Options and selectthe option to show all folders.
Question Type: Flash Demo
Grade: Incorrect
# Step(s) 1 Click Folder Options 2 Select the Show all folders check box 3 Click the Apply button
149 ý Title: Task Manager Traffic DisplayQuestion: A user wants to know how much network traffic a computer is consuming. Which
tab in the Task Manager allows the user to view a graphic display of bytes sent?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Users B Processes
þ C Networking
D Applications
150 ý Title: Missing Operating SystemQuestion: Which are possible causes of a missing operating system? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A DVD-ROMs B NTLDR syntax C Directory trees
þ D Hard drives and solid-state media
163 ý Title: Features of Windows FirewallQuestion: Which options represent functions of Windows Firewall? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Prevent e-mail viruses
B Disable phishing scams
þ C Allow a program access to theInternet
þ D Restrict outside access to thecomputer
164 ý Title: Services and Application OptionsQuestion: An administrator wants to change service settings for installed software. Which
options represent choices that can be made in the services section of the ControlPanel? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A Stop
þ B Start
þ C Pause
D Uninstall
165 ý Title: Uses of a Mount PointQuestion: For which purpose can a mount point within drive C be used?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Boot the operating system
þ B Store data files and back up systemfiles
C Spread out blocks of each fileacross multiple disks
D Protect against striping when asingle drive fails and data is lost
166 ý Title: Result of TroubleshootingQuestion: Which should be the result of troubleshooting?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A Solution
B Theories C Problems D Immigration
167 ý Title: Security LocksQuestion: Which locks can be used to implement physical security? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A RFC locks
þ B Cabinet locks
þ C Building locks
þ D Equipment locks
168 ý Title: Determining ProblemsQuestion: Which tab in the System Configuration dialog box can be used to help determine if
a program that has been recently installed is creating problems for the computer?
170 ý Title: Printing in the Wrong ColorQuestion: A printer consistently prints in the wrong print color. Which option may be the
cause of printing in the wrong print color?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A Printer needs to be rebooted B Users are printing from the Internet
þ C Toner cartridges are in the wrongslots
D Printer has a paper jam in the feedercartridge
171 ý Title: Hard Drive FailureQuestion: Which are symptoms of hard drive failure? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Aliasing
þ B Failure to boot
þ C Drive not recognized
D Graduated marquee fill
172 ý Title: Task Manager Application OptionsQuestion: Which options represent the reported status of an application in the Applications
tab of the Task Manager? Choose all that apply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key A Active B Inactive
þ C Running
þ D Not responding
173 ý Title: Troubleshoot OS BootQuestion: A user's OS has failed to boot. Which could a technician troubleshoot to find why
this is happening?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A CPU B Hard drive C Motherboard
þ D Hard drive files
174 ý Title: Accessing Display SettingsQuestion: Use the drag and drop method to correctly order the steps to open the Display
Settings applet in the Control Panel category view in Windows 7.Question Type: Flash Demo
# Step(s) 1 Click in the interface to begin the demo 2 Drag Click the Start button to the first available position 3 Drag Click Control Panel to the second available position
4 Drag Click Appearance and Personalization to the third availableposition
5 Drag Click Personalization to the fourth available position 6 Drag Click Display Settings to the fifth available position 7 Click the submit button
175 ý Title: Using the Event ViewerQuestion: How could the event viewer be useful when solving security issues?Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key A To set up a preboot interface B To detect boot sector viruses C To facilitate secure Web browsing
þ D To analyze when a problemoccurred
176 ý Title: Task Manager ProcessesQuestion: A user notices sluggish performance and suspects a program is using too much
RAM and is unresponsive. Which command in the Processes tab of the TaskManager will close the process?
Question Type: Multiple Choice (Choose one)
User Answer Correct Answer # Answer Key
þ A End Process
B Refresh now C Exit Task Manager D Show processes from all users
177 ý Title: Directory Creation
Question: Which are directory creation, removal and navigation commands? Choose all thatapply.
Question Type: Multiple Choice (Choose all that apply)
User Answer Correct Answer # Answer Key
þ A CD
þ B RD
C XD
þ D MD
178 ý Title: Understanding Programs SettingsQuestion: By using the Programs settings in Internet Explorer, users can change the
