Corrigendum to RFP for Supply, Installation, Configuration ... · Sharepoint is the web...

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noClause Query Bank Response

1 6.5 10

The bidder should have relevant experience in

terms of MIS-ADF reporting/XBRL/similar solution

implementation in at least one scheduled

commercial banks/Public sector organisation/State

Government/Central Government in India. The

bidder has to submit Purchase order /Certificate of

performance for the same from clients.

We request bank to consider, " The bidder/OEM should

have relevant experience in terms of MIS-ADF

reporting/XBRL/similar solution implementation in at

least one scheduled commercial banks/Public sector

organisation/State Government/Central Government

in India. The bidder/OEM has to submit Purchase order

/Certificate of performance for the same from

clients."

The clause should be read as "The

bidder/OEM should have relevant experience

in terms of MIS-ADF reporting/XBRL/similar

solution implementation in at least one

scheduled commercial banks/Public sector

organisation/State Government/Central

Government in India. The bidder/OEM has to

submit Purchase order /Certificate of

performance for the same from clients."

2 7.1 11

The Bidder should be able to develop TRANCHE1,

CRILIC, NRLM, NULM and SLBC reports in addition to

the CIMS-ADF reports.

These are independent systems having wide data

reporting requirement like TRANCH1 has

approximately 600+ data points and SLBC reports of all

state's numbers around 1200 format. Kindly confirm.

NRLM,NULM & CRILIC are part of ADF

reports. SLBC is required to capture targets

under NRLM/NULM. RBI has recently

standarized all SLBC reports numbering

approx 40

3 7.2 11

Bank‟s MIS system hosts around 150+ legacy reports

for RBI and other Regulatory/Statutory Authorities,

around 500+ reports for internal use. 25+ Returns

are being submitted through XBRL to RBI.

Under the current RFP scope, does the bank expect us

to deliver 500+ reports or the scope is limited to

development of only ADF - CIMS reports.Please be guided by RFP

Corrigendum to RFP for Supply, Installation, Configuration, Integration, Maintenance and Support of CIMS-ADF (Centralized Information

Management System) Solution

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4 7.2 12

Bank's MIS system hosts around 150+ legacy reports

for RBI and other Regulatory/Statutory Authorities,

around 500+ reports for internal use. 25+ Returns

are being submitted through XBRL to RBI

Along with ADF-CIMS, do we have to create 150+

legacy reports as well as 500+ MIS reports afresh for

internal use or do we have to maintain them using the

existing system / setup.

If we have to maintain existing system also then will

we be handed over source code and documentation of

the system?

Please be guided by RFP

5 7.6.1 12

The data from the various existing source systems

including but not limited to CBS, ATM Switch,

Treasury, ALM, IRM etc. will be extracted,

transformed and loaded into the CIMS Database in

an automatic process without any manual

intervention. Before loading data to the CIMS

Database, the data is to be cleaned and enriched.

The primary focus of Bank is on data cleansing and

data enriching. Hence the bidder has to provide a

tool for cleansing and enriching not limited to a

few fields or patterns.

As per the clause, before loading the data into the

CIMS database it needs to be cleansed. It may delay

the delivery of report till cleansed data is not made

available.

We will suggest while loading the data , errors are

shown to Bank and data extraction excercise to be

completed . Meanwhile , Bank can cleansed the data

and data can be loaded on next extraction cycle.

Kindly confirm.


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6 7.7.2. 13

Sizing of the CIMS-ADF Database with reference to

hardware will have to be taken by the bidder to

ensure high availability, scalability, redundancy

and performance of the solution, and to meet

technical and functional requirements of CIMS-ADF

Database as per the terms of the RFP within the

timeframe prescribed by the Bank. Sizing,

Estimation, Software, Hardware and Operating

System specifications are to be provided by the

bidder. While sharing the sizing of Hardware, the

bidder should consider that the CPU Utilization or

Database size should not exceed 70% of total space

quoted at any point during the contract period. The

same will be verified using daily system logs and a

Quarterly Resource Performance Review will be

conducted by the vendor and report for the same

will need to be shared within 2 weeks after

conducting the review. The Resource Performance

Report will recommend any precautions or any

resource augmentation, if needed along with

hardware sizing to be implemented by bank to

optimize the performance. The successful bidder

shall confirm/certify that the hardware, software

& Database licenses, etc. as specified by the bidder

is adequate to fulfil bank‟s requirements for the

whole period of TCO and is as per industry best

practices. For sizing, the following information

Request bank to provide the clarity on the following;

1) Procurement & Maintenance of the hardware i.e.

Servers in DC & DR of the Bank.

2) Procurement & Maintenance of Software; OS DB &

other related software to make the proposed solution

live.

3) Any kind of Facility Management services required

Specifically for the proposed hardware & software

componets/

The proposed solution will be hosted on

Bank's on premises private cloud

(Hyperconverged)

7 7.7.1 13

The proposed CIMS Database should also cater to

any additional applications/ requirements that the

Bank may acquire/implement during the course of

the project. The CIMS-ADF Database should support

Adhoc Queries, Stored procedures and Reports

among various other features for viewing and

downloading data in addition to standard reports.

Our understanding is that the Bidder only needs to

expose the datamart to the Bank for these additonal

reports and Bank will use its own BI tool for such

report generation. The Bidder is expected to deliver

only CIMS-ADF returns. Please confirm.


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8 7.7.2 13

While sharing the sizing of Hardware, the bidder

should consider that the CPU Utilization or

Database size should not exceed 70% of total space

quoted at any point during the contract period.

We request the bank to relax this clause. While the

hardware sizing would be optimal considering solution

and data projections shared by the client, there are

multiple factors which are responsible for exceeding

utiization thresholds.


9 7.7.2.8 14

2000 Concurrent users logged in, concurrent

generation of reports, etc.

Please share the number of concurrent users for ADF

as out of our experience 2000 concurrency seems too

high for ADF


10 7.7.2.17. 14

DC & DR Setup including replication. Request bank to clarify the following point is about

solution capablity or bidder is responsible to carry out

the activity.Please be guided by RFP

11 7.9.1 14

After implementation of the project, the bidder

has to provide onsite support by providing adequate

onsite resources on any given day and time, that

are qualified and experienced during the whole

contract period for system administration,

database management, application

development/customization. The onsite team will

be point of contact to Bank for all service requests,

incidents and problems.

Request bank to clarify the no. of resources required

for the facility management services with the no. of

shifts in a day.


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12 7.10.1 14

The Bank will provide hardware required for

installation of software. The Bidder has to create

maintain a development, test & production

environment separately to conduct end-to-end User

Acceptance Tests during project implementation

and thereafter during the contract period. The

Development server sizing should be appropriately

done to ensure smooth development activities to

meet the scope and timelines. The testing should

be appropriately sized to ensure all types of testing

including load testing. However, all the servers

except the production server can be leveraged for

load testing. The test and development servers

should be physically separated from production

server. No data from the production should be

taken for testing, the data used for the testing

should be masked data. The solution provided by

the bidder should support Bank‟s DC-DR setup and

the DR should be exact replica of DC. The licences

for OS, Database Software, middleware etc. are to

be factored by the bidder.



Servers in DC & DR of the Bank.


other related software to make the proposed solution

live.

3) Any kind of Facility Management services required

Specifically for the proposed hardware & software

componets.

Please refer to point No. 6

13 7.7.2.8 14

2000 Concurrent users logged in, concurrent

generation of

reports, etc

As per our experience, ADF reporting solutions do not

need more than 50 concurrent users. No of users may

be more, however users logging in concurrently is

usually not more than 50 for an ADF solution. Request

the bank the review this requirement.


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14 7.9 14

After implementation of the project, the bidder

has to provide onsite support by providing adequate

onsite resources on any given day and time, that

are qualified and experienced during the whole

contract period for system administration,

database management, application

development/customization.

Does the bank expect onsite support or remote. Please

confirm onsite support would be during banking

working hours. Please be guided by RFP.

Facility Management is expected to work for

eight hours as per the requirement of the

Bank.

15 7.16.3. 15

Bidders should provide comprehensive onsite

support during the warranty period of 1 year and

subsequent ATS period of 4 years with back to back

arrangements with respective OEMs and with

response time of 30 minutes and resolution time of

2 hours. The on-site support may be extended

further, during the contract period depending on

the Bank‟s requirement.

Request bank to provide the clarity, no. of resources

& Shifts required under the scope of on-site support

resources required specifically for the proposed

solution Please be guided by RFP

16 8.2 21

The vendor shall provide service/support on the

basis of 24x7 on L3 basis.

Does the bank expect onsite support or remote. Please

confirm onsite support would be during banking

working hours.


17 7.10.2. 15

Bank is already using SQL suite for MIS application.

SSIS is the ETL tool & SSRS is the reporting tool.

Sharepoint is the web application. The Bidder

should leverage the existing setup and take over

the Support & Maintenance of existing MIS

application

We are planning to use the existing stack which bank

has for the Data Warehouse project. Please suggest if

we could use the same


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18 7.10.2. 15






application.

Request bank to clarify, dose any additionalor New MIS

application needs to be provided by the bidder or the

existing MIS application can be leveraged to deliver

the project.

If the exixting MIS can be used which is already

procured by the bank , request bank to provide traing

to the onsite supoort resources of the bidder for the

same under existing contract with the vendor for MIS

tool.


19 7.13.1. 15

The proposed solution must allow the users from

Branches/Zonal Offices/Head Office to build and

generate adhoc reports/data based on the

aggregated and granular data maintained in CIMS

Database. The reports should be made available

through Web Portal. Also various daily Reports

along with automated Account Statements for

internal usage or to customers sending over Email

under various frequency such as

Daily/Weekly/Monthly or Adhoc.



Servers in DC & DR of the Bank for hosting the web

portal


other related software to make the Web-portal live.Please be guided by RFP

20 7.10.2. 15






application.

What is the SQL version being used and how many SQL

licenses are available and if we will use existing setup

then how pricing would be worked out.

Do we have to maintain existing reports or do we have

to create these reports afresh. Kindly inform.

The SQL version is MSSQL 2012.

21 7.13.1. 15

Also various daily Reports along with automated

Account Statements for internal usage or to

customers sending over Email under various

frequency such as Daily/Weekly/Monthly or Adhoc.

Do we need to generate Account statement of Saving /

Current account ? Kindly confirm.


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22 7.10.1 15

The licences for OS, Database Software,

middleware etc. are to

be factored by the bidder.

Request the bank to restrict the scope to delivery of

CIMS-ADF software solution. We believe the bank

would be in a better position to negotiate and get a

better deal with the hardware/DB vendors given the

size of the bank. Please confirm which licenses would

be provided by the Bank.


23 7.14.1 16

The solution is expected to have the features to

cover Audit Process including Pre- MOC for all

locations, Post- Zone MOC, Post-Head Office MOC

and generate Quarterly/Half-Yearly/Yearly reports.

Is Audit reports and Audit process in scope of RFP or do

we have to provide functionality to upload MOCs?

Kindly inform.Please be guided by RFP

24 7.15.7 17

The solution should have facility to facilitate

digital signature to enable bank to submit/

transmit data to regulatory authorities.

As per our ADF-CIMS implementation exp in other bank

,Digital Signature facilities is not requirement for ADF-

CIMS project, would request bank to kinldy relax this

point


25 7. Scope of Work 17

7.15.7. "The solution should have facility to facilitate digital

signature to enable bank to submit/ transmit data to

regulatory authorities.", What types of interaction of

digital signatures has to be done? Please explain in

detail what needs to be integrated?


26 7.16.18. 19

The proposed solution should support integration

with Finacle 10 and any future version of Finacle

Request bank to consider," The proposed solution

should support integration with Finacle 10 and any

future version of Finacle at the mutually agreed cost." Please be guided by RFP

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27 9.1 22

SRS of CIMS solution - 1 Month

Delivery of software/hardware and Enterprise wide

perpetual license, installation, customization,

configuration and integration - 1 Month

Development of CIMS solution - 2 Months

User Acceptance testing (UAT), Pilot Run along

with Audit review and submission of final report. -

1 Month

Full Project

implementation/documentation/training and Go-

Live - 1 Month

As elsewhere mentioned in RFP there are TRANCHE1,

CRILIC, NRLM, NULM and SLBC reports also and we

have to maintain 150+ legacy reports for RBI and other

Regulatory / Statutory Authorities, around 500+

reports for internal use , the timelines suggested is

very less. We would like to suggest following timeline

SRS of CIMS solution - 3 Months

Delivery of software/hardware and Enterprise wide

perpetual license, installation, customization,

configuration and integration - 1 Month

Development of CIMS solution - 6 Months

User Acceptance testing (UAT), Pilot Run along with

Audit review and submission of final report. - 3 Months

Full Project implementation/documentation/training

and Go-Live - 1 Month

For CIMS final guidelines from RBI may take more time

then the above schedule, then how UAT will be

attempted for those reports which are not covered in

CIMS at that point of time.


28

19. Annual

Technical

Support

Agreement

36

Any regulatory /statutory changes or updates or

guidelines as required under the directive of

Government of India, Reserve Bank of India or any

other regulatory/statutory authority must be

provided/ upgraded to the Bank free of cost by

Bidder during warranty or ATS tenure.

Request bank to consider," Any regulatory /statutory

changes or updates or guidelines as required under the

directive of Government of India, Reserve Bank of

India or any other regulatory/statutory authority must

be provided/ upgraded to the Bank free of cost for the

maximum rffort of 20 man days futher to 20 mandays

bank would follow the change request process during

warranty or ATS tenure."


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29 19 36




other regulatory/statutory authority must be


Bidder during warranty or ATS tenure

Some time these change may be entailing major work

in terms of effort and change in data design / system.

We thus suggest and submit that the said clause may

please be modified as under: "Regulatory /statutory

changes or updates or guidelines as required under the

directive of Government of India, Reserve Bank of

India or any other regulatory/statutory authority must

be provided/ upgraded to the Bank free of cost by

Bidder during warranty or ATS tenure. However

changes / upgradations that would entail major rework

and involve a revisit to the data base design / system,

shall on case to case basis, be examined between the

Bank & Vendor and a decision of costing will be taken

as per discussions"


30 19 36




other regulatory/ statutory authority must be


Bidder during warranty or ATS tenure.

Scope is not fixed as no one can anticipate the

changes by regulatory authorities. Considering bidders

have to provide a fixed quote, request bank to

consider limiting the scope to any regulatory changes

to the product during the implementation period to be

provided.


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31 22 37

System Requirement Study, Delivery of Software

and Enterprise wide perpetual License, Installation,

Customization, configuration. - 40%

CIMS Implementation - 40%

UAT Sign off, Training & Go Live - 10%

After 3 months of successful implementation and

against Performance bank guarantee - 10%

UAT sign of will precede implementation hence we

request to reconsider the Payment schedule as

System Requirement Study - 20%

Delivery of Software and Enterprise wide perpetual

License, Installation, Customization, configuration. -

20%

UAT of CIMS - 40%

Training & Go Live - 10%

After 3 months of successful implementation and

against Performance bank guarantee - 10%

Generally , such big projects are implemented in

phases and we request Bank to consider the delivery

and payment phase wise


32 33 44

Any gaps identified during product demonstration,

functional requirements specifications study,

system testing, user acceptance testing, and pilot

implementation should be included by the

Successful bidder as Implementation efforts. The

Bank will not pay the Successful bidder any

additional charges for all such customizations. The

Successful bidder shall take up all such

functionality as required by the Bank on a priority

basis.

Being MIS system, the full module facilitating day to

day operations are not envisaged as scope of work like

Risk Management system, ALM system, Treasury

system etc.

We request and submit that development of a full

fledged system for day to day operations should not be

part for scope and clause should be restricted to

within the scope of RFP


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33 39 48

The Bidder‟s aggregate liability (whether in

contract, tort or otherwise), shall not

exceed the total contract value provided that this

limitation shall not apply to any

of the obligation of the bidder to the bank arising

from clauses Liquidated

Damages, Indemnity, Penalty and Confidentiality /

Non Disclosure Agreement of

the RFP.

We request the bank to limit the liability to TCO under

all circumstances


34 26 48

Indemnity We request the bank to limit the indemnity to IP

infringement and gross negligence, wilful misconduct

of bidders employees/representativesPlease be guided by RFP

35 43.2.4 49

The progress regarding the execution of the order

accepted by the selected bidder is found to be

unsatisfactory or delay in execution of the

contract, the Bank reserves the right to get the

balance contract executed by the another party of

its choice by giving one month‟s notice for the

same . In this event, the selected bidder is bound

to make good the additional expenditure, which

Bank may have to incur in executing the balance

contract. This clause is applicable, if for any

reason, the contract is cancelled.

Request bank to remove this clause


36

54. Annexure H

63

Cost of CIMS Solution along with all components at

DC & DR Site and any other software license such

as SQL etc, if any with Enterprise wide perpetual

Licenses with One year warranty

Kindly arrange to confirm the scope of RFP as

elsewhere it is mentioned in RFP that there are

TRANCHE1, CRILIC, NRLM, NULM and SLBC reports also

and we have to maintain 150+ legacy reports for RBI

and other Regulatory/Statutory Authorities, around

500+ reports for internal use along with ADF-CIMS

reports.

Is convertor for ADF-CIMS in scope?


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37

54. Annexure H

63

Cost of CIMS Solution along with all components at

DC & DR Site and any other software license such

as SQL etc, if any with Enterprise wide perpetual

Licenses with One year warranty

Do we have to factor existing SQL Licenses while

quoting . If yes then please inform the no of licenses

available and their Version - Standard / Enterprise ? Please be guided by RFP

38

54. Annexure H

63

Total number of reports to be developed in CIMS-

ADF are approximately 200 which are only

indicative and not exhaustive. The signoff for

implementation of CIMS-ADF will be given only

after successful development and implementation

of reports. Detailed report formats will be shared

with successful bidder during system requirement

study/Implementation phase.

Kindly arrange to confirm the scope of RFP as

elsewhere it is mentioned in RFP that there are

TRANCHE1, CRILIC, NRLM, NULM and SLBC reports also

and we have to maintain 150+ legacy reports for RBI

and other Regulatory/ Statutory Authorities, around

500+ reports for internal use. Please be guided by RFP

39

58

Sr. No. 375

Is it compatible with multiple databases? Does it

support Big data?

Do we have to source Unstructured data for some

reports and quote for storage / systems etc for

Unstructured ( Big Data )Please be guided by RFP

40

General Query

--

Please let us know Current Core Banking data volume

Will be shared with successful bidder

41General Query

--

Please share the Total Data Size from other source

system Will be shared with successful bidder

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42 NA We request addition of clauses in RFP document

1. Intellectual Property Rights and Ownership of

Software:

(a) The Client shall not be entitled to claim any

proprietary rights (including IPR rights) in the said

Software or any version or Documentation thereof and

recognises the right of Pragmatix and Pragmatix

Affiliate in the said Software.

(b) Notwithstanding anything to the contrary contained

herein, except for the limited license rights expressly

provided herein, Pragmatix shall have and will retain

all rights, title and interest (including, without

limitation, all patent, copyright, trademark, trade

secret and other intellectual property rights) in and to

the Software, Source Code, Object Code, Microcode,

Sample Code, Documentation, Services, and all

versions, copies, modifications and derivative works

thereof (including any changes which incorporate any

of the Client ideas, feedback or suggestions). The

Client acknowledges that the Client is obtaining only a

limited license right to the Software, Object Code,

Documentation and Services if any and no ownership

rights are being conveyed to the Client under this

Agreement or otherwise.

(c) Notwithstanding the above, the Client

acknowledges that all or part of the Software and/or

the Services may contain general know-how and prior


43

55. Annexure I -

Indicative

Commercial Bid

General Request bank to add a row for putting Man Day Rate

for Change request process for any future

customiation.Please be guided by RFP

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44

General Request bank to provide the existing data size which

would help bidder to size the storage & DB

accordingly.

Also request bank to provide the online data storage &

back-up policy

Please refer to point No. 40

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