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Business Etiquette

101  The written and unwritten rulesof etiquette as it relates to yourcareer and professional image.

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LEAP into Etiquette

• Career Limiting Behaiors

• Brea!ing "a#its

• $%ce &ossip

• &enerational &ap

• 'ress for (uccess

• )eeting Etiquette

• *nteriew Etiquette

• People Etiquette

• 'ining Etiquette

•  Test your Business Etiquette

• $pen 'iscussion+,-A

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Career Limiting Behaior Brea!ing"a#its

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Career Limiting Behaior Brea!ing"a#its

• /nrelia#ility. (tic! to yourcommitments

• *t2s not my 3o#4 Attitude

• Procrastination

• 5esistance to Change

• 6egatie Attitude

• 'istracted #y Phone7 8atch7 oracting as if not interested. 9Engage: And most importantly7L*(TE6.

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Career Limiting Behaior $%ce&ossip• *t is important to distance yourself from o%ce gossip and

participating in ;the grapeine2.

• Be a#le to identify rumors and gossip. Be certain to hae thefacts #efore sharing information with others.

• 8hen someone tries to share gossip with you7 you can

• 8al! away.

• Change the su#3ect.

• 'irectly state7 >>>>>>>>>.4

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Career Limiting Behaior&enerational &ap

Perception•Entitlement

•'eclining 8or! Ethic

•Less 5espect for Author

ity

•8or! *ndependently

5eality

•&lo#al and competitie mar!et ? willingness to changecareers for #etter opportunities

•@ocus7 @inish and Leae alue 8or!+Life

•'esire to !now 8hy4 when as!ed to complete a tas!

• Technology drien

Em#race &enerational diDerences. )eet in themiddle.

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'ress for (uccess

 

'ress for the 3o#you want7 not theone you hae

5eturn on*nestmentF

Buy an iron.

'on2t #eafraid toas! forguidance.

(pecialEentF*t2s $G to

as! what towear.

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Business )eeting

Etiquette• "ost should send a

planned agendaahead of time withclear o#3ecties.

• (tart and stop on

time. 'on2t wait forlatecomers.

• )eetings should #efocused on topicsrelated to oerall

strategies.

• Allow all participantsto #e inoled.Encourageparticipation.

•

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*nteriew Etiquette•

6eer ;wing it2 Learn all that you can a#out the position. Beprepared to share what you can do for the organiHation7 and

how you can ma!e a diDerence.

• Arrie early I1I minutes.

• Be courteous to the receptionist or assistant. &ie your

name7 appointment time7 and #usiness card if applica#le.

• /se good posture.

• Aoid using Jrst names7 unless the interiewer is familiar.

• Listen carefully and learn. (mile and #e yourself.

• 5elate your qualiJcations and your desire to do a good 3o#.

• 'o not initiate discussion a#out salary or #eneJts.

• (end a follow up than!you note.

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;People2 Etiquette• Relationship: The state of #eing mutually interested.

5eerence or respect for another. To #e inoled7concerned.

• )aintain a data#ase of personal !nowledge onindiiduals in which you want to follow up or cultiate a

relationship children2s names7 #irthdays7 etc.

• Communicate openly. Communicate ideas and requestsclearly.

• Conersational ta#oos Tasteless 3o!es7 politics7 religion7Jnances7 family tragedy7 health7 life2s disappointments

• (afe topics (ports7 Cultural eents7 food and localattractions7 #oo!s7 moies7 acation ideas

• Being late regularly shows selJsh and disrespectful#ehaior.

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'ining Etiquette

A. 6ap!in B. (alad @or! C. 'inner @or! '. @ish

@or!E. (oup Bowl @. (oup Plate &. 'inner Plate ".'inner Gnife*. @ish Gnife K. (oup (poon G. Bread Plate L. ButterGnife). 'essert (poon 6. 'essert @or! $. 8ater &o#letP. 5ed 8ine &lass ,. 8hite 8ine &lass

•*mmediately place nap!inin your lap.

• @or silerware7 wor! yourway from the outside in7towards the plate.

• 8ait for eeryone toreceie their food #efore

eating.• Pass condiments to the

right.• $nce used7 do not place

silerware on the ta#le.• 8hen cutting7 only cut a

small amount at a time.• 8hen you are Jnished7

place the silerware at Io2cloc!+102ocloc! aspictured.

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Etiquette 101 ,uiH

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'iscussion. ,-A.