Communication, Marketing, Engagement and Consultation Delivery Unit

Consultation

We are respected locally and nationally for our expertise in effective consultation techniques. Whether you need to consult in order to comply with statutory legislation during major change, or to help continuously improve services, doing it in the right way with the right people will help you meet the needs of your communities. You can be confident that whatever the reasons for your consultation, the support from NECS will be best practice, robust and rigorous.

Our consultation offer is bespoke to customer needs, which can include:

• Development of consultation strategies to suit your organisation

• Quality assurance around consultation process

• Guidance on when consultations should be carried out

• Expert knowledge of adhering to legal and statutory requirements, including the NHS Act 2006 and Equality Act 2010

• Best tools to reach different audiences

• Analysis and reporting

• Experience and ability to identify and reach diverse and seldom heard groups

• Equality Impact Assessment / Equality Analysis

• Consultation Risk Assessment - avoid potential barriers to effective delivery aligned to NHS England’s assurance processes

• Judicial Review and Independent Reconfiguration Panel Shield

• Co-production, ensuring the contribution of service users to the provision of services

• On-line streaming of video consultations

• Option development and appraisal

• Assurance, Improvement Assessment Framework rating

Communication, Marketing, Engagement and Consultation Delivery Unit

Consultation

South Tees CCG

NECS had to reach the entire South Tees CCG (STCCG) population of 280,000 people, giving them all the opportunity to inform and influence the development of proposals for change. The diverse nature of the population, including high levels of health inequalities and deprivation, combined with limited resources, meant we had been given quite a challenge.

We created a specialist project team with expertise in communications, engagement, consultation process and social media. With limited staffing and resources, we created a whole team approach that directly matched our expertise to the customer needs, including quality, delivery of outcomes and excellence in customer service.

Working in partnership with STCCG to bring the CCG and the local population together through a journey of dialogue, exploration and discovery, the process helped each of these parties understand the needs and views of one another. Ultimately, this allowed STCCG to reach a consensus on what urgent care services should look like in the future.

Our objectives were to communicate consistent messages to the local population, reinforcing and pushing the need for change. The other objectives included:

• Create a variety of mechanisms, tactics and approaches, including a focus on minority, marginalised and disadvantaged groups and communities.

• Engage 1,000 people in dialogue and research to understand their experience and how they think services could be improved.

Our tactics included street-surveys, online and hard-copy surveys across the STCCG area, as well as posters and flyers distributed in GP practices, dentists, urgent care centres and minor injuries units. Following stakeholder mapping we had a series of 14 public events throughout the three phases of research and the consultation itself.

OpportunitiesRespite

and Short Breaks

Hartlepool and Stockton-on-Tees Clinical Commissioning GroupSouth Tees Clinical Commissioning Group

4 September 2017 – 10 November 2017ConsultationPublic

Come along to one of our Consultation events and tell us what you think.

Wednesday 20 September 2017

6.00pm – 8.00pm Hartlepool CollegeStockton Street, Hartlepool, TS24 7NT

Date

Monday18 September 2017

Time

10.00am – 12.00 pm

Venue

North Shore AcademyTalbot Street ,Stockton-on-Tees, TS20 2AY

Monday 25 September 2017

10.00am – 12.00pm Tuned InMajuba Road, Redcar, TS10 5BJ

If you would like to attend one of the consultation events, please register your attendance by contacting

0191 374 2795 or NECSU.engagement@nhs.net

Please let us know if you have any special requirements.

You can complete the online survey at www.hartlepoolandstocktonccg@nhs.uk or southteesccg@nhs.uk or direct via

www.surveymonkey.co.uk/r/LDRespiteconsultation2017.The closing date for completed surveys is Friday 10 November 2017.

If you require a paper copy of the survey or would prefer it in an alternative format, or require any further information, please contact us as above.

10.00am – 12.00pmSaturday 30 September 2017

Trinity CentreHoly Trinity Church, The Market Place, North Ormesby, Middlesbrough, TS3 6LD

10.00am – 12.00pm

for people with complex needs and/or autism

Right care, time and place

on urgent care in North TynesideConsultation

How to get involved and have your say: 7 October 2015 to 21 January 2016

For more information visit : northtynesideccg.nhs.uk/urgentcare

Right care, time & place A5 consultation leaflet.indd 1 29/09/2015 17:31

How we’ve helped

0191 301 1300 necsu.marketing@nhs.netww.necsu.nhs.uk @NHSnecs

We included digital campaign management via targeted social media campaigns, proactive media management, media articles and radio and television coverage. Weekly activity progress meetings were also held, ensuring we kept on track with objectives and targets, while allowing shared information to be accessed across the whole team, enabling more closer integration with the customer.

The campaign was a huge success, reaching over 200,000 people during the campaign, and directly informing the development of an improved service for patients. In turn, this helped develop a sustainable service that met patient needs now and into the future. The work was quality assured by the Consultation Institute who stated it was “hard to fault the approach and one of the best pieces of work they had seen”.

As a result of this work, the team were also awarded a silver award at the CIPR NE awards in Dec 2016.