MARKET RESEARCH ON

COURIER SERVICES

GROUP MEMBERSPunit Amin – 04

Jinal Mirani -27

Aditya Poman -39

Sakshi Shinde - 47

Tejas Soni – 48

Sameer Yadav - 55

CONTENTS : CONTENTS : INTRODUCTIONHISTORY OF COURIER SERVICES IN INDIACOURIER COMPANY IN INDIAINTERNATIONAL COURIER SERVICESMARKET SHARE OF COURIER SERVICESDHLCONCLUSION

INTRODUCTION : INTRODUCTION : We have Conducted Applied and Exploratory

Research and based on which we had found the following :

Couriers Are Basically A Service For Sending Money Or Goods At Some Extra Cost. It Involves A Person Or A Company Engaged In Transporting, Dispatching And Distributing Letters, Parcels And Mails.

In A Rather Layman Term, It Can Be Said That, Compared To Normal Mail Service, A Courier Possess Many Added Features.

INTRODUCTION : INTRODUCTION : A Courier Is Much Faster, Safer And Secured

Than Ordinary Mail. It Is A Specialized Service With Authenticated Signatures.

It Has Tracking Service With Each Service Being Treated As A Specific Individual Case. Dedicated Timely Deliverance Is Its Primary Hallmark.

These services do Cost A Bit Extra But With So Many Features Available, The Cost Gets Leveraged.

INDIA - A Mega MarketINDIA - A Mega Market

Roadways: 65,569 Kms. of Highways.

Railways : 63,940 Kms.

Airways : 30 major Airports.

Waterways : 12 Major Ports & other many Minor Intermediate Ports.

HISTORY OF COURIER SERVICES HISTORY OF COURIER SERVICES IN INDIAIN INDIA

International Courier Industry had its start some 15-20 years ago. The courier industry was initially limited to the four metros – New Delhi, Mumbai, Kolkata, Chennai and to some extent to Bangalore. The reason was the airport connection these metros were. But, the changing economy and technical advancement seen on a daily basis, the industry has grown and extended faster to several cities and even rural areas. And it is still growing.

A courier company anywhere in the world has its primary virtue is its efficiency to render services. The better the quality of service, the more the satisfied customers, better the chances of survival. The industry is booming and market is cut-throat competitive. The advancement of technology and internet has things slight easier and more competitive as well.

Courier company in IndiaCourier company in India There are Over All 3000 Courier Services in India who

Deals Locally, Domestic and International Basis.Professional Courier Company - South India's Leading Courier First Flight Couriers - Domestic & International Courier Services Blue Dart Business Express IndiaDHL Courier Service India TNT Courier Service IndiaUPS Courier Service IndiaFedEx CouriersInternational Courier serviceDTDCARAMEX

First Flight CouriersFirst Flight CouriersFirst Flight Courier is a Leading Courier Company

In India.First Flight has an online Tracking facility. It does e-booking of Domestic and international

couriers based in India. It is the safest courier in India and provides

Services at a Competitive Rates.

Zone / Sector 100 gm

250 gm

500 gm

Intra City 20.00 30.00 45.00

Within State 30.00 45.00 65.00

Rest of India 65.00 85.00 130.00

International 100.00 165.00 220.00

PROFESSIONAL COURIERS PROFESSIONAL COURIERS

A professional courier is a company which does work to deliver messages, packages and mail. This company is doing work of couriers which is like mail services and such as speed, security, tracking, signature, specialization and individualization of services, a professional service is like premium services, but this courier are more costly than other mail services.

Business Express India Pvt. Ltd.Business Express India Pvt. Ltd.

United Business Express India Pvt. Ltd. Are Best & Service Provider.

This is Mr. Anuj Verma. we offered couriers for domestic courier services, international courier services, domestic courier services, door to door courier services, documents courier services, logistics services, import - export services, parcel services etc....

DTDCDTDC  DTDC Courier & Cargo Ltd. is one of the leading Express

distribution company in India covering both domestic and international services. Incorporated in the year 1990, DTDC is in its 20th year of operations in India. It has a large delivery network covering close to 10,000 Pincodes giving its customers the best reach in the country.

DTDC Courier and Cargo Ltd. is a national courier company with the largest network of delivery destinations, with minimal branding and advertising effort, the company today has become a generic brand. The company today operates through its 176 own controlling Regional Offices and Branch Offices & over 4,000 Franchisee Offices spread across the length & breadth of the country under the control of its Corporate Office situated at Bangalore, the IT Capital of the country.

DTDC with 13,000 individuals as its strength, delivers at over 10,000 zip (pin code) areas, handling 10 million consignments every month. DTDC serves over 240 international destinations.

INTERNATIONAL COURIER INTERNATIONAL COURIER SERVICESSERVICES

We hold expertise in the business of supply-chain management and offer competent international courier services to clients from business houses, industries, commercial units etc. Along with on-time deliveries, we also lay extra importance to the safety of the consignment.

On-time delivery Personalized services Profitable deals for business units Clearance of consignment Reverse flow of acknowledged

Market Share Of Courier Service Market Share Of Courier Service (Organised - sector) (Organised - sector)

Vision Statement -Vision Statement - Strategy 2015Strategy 2015

Remain the BEST Postal

Service Provider for Germany

Become the Logistics

Company for the World.

Mission StatementMission Statement

•We want to make our customers,

employees and investors more

successful.

•We always demonstrate respect

without compromising on results.

•We simplify our customer’s lives.

•We want to make a positive

contribution to our world.www.dhl-sy.com/?page=category&category_id=46

LARRY HILLBLOM

EXPRESS FREIGHT SUPPLY CHAIN MAIL SERVICE

Cross-border express service

Presence in more than 220 countries and territories

4,500 facilities

350 aircraft36 hubs

Market leader in air and ocean freight services

Specialist in industrial projects and end-to-end supply chain solutions

One of Europe's leading road freight forwarders

Strong customer base.

Contract logistics

22 square metres of warehouse space

Leading providerof Corporate Information Solutions worldwide

Strong customercustomer base

Delivers 72 million mail items to 40 million households in Germany

DHL Global Mail largest network for mail distribution worldwide

AN OVER VIEWAN OVER VIEW

DHL-IndiaDHL-India•DHL began operations in 1983, had revenues of Rs. 287 crores in 2001-02 and services 13,000 locations in India.

•On Sept. 12, 2002, DHL Worldwide Express acquired 62.8% stake in Blue dart to increase their presence in India.

•DHL owns and leases 250 aircrafts globally and this gave a boost to the Indian logistics industry through the Blue Dart DHL alliance.

•Both companies deploy the latest e-Business technologies, thus supporting Internet-based supply chain management systems of customers.

www.dhl.co.in

DHL- WORK DHL- WORK FLOWFLOWINDIVIDUAL CUSTOMERS CORPORATE

CUSTOMERS

DHL OFFICE

CENTRAL LOCATION OFFICE

DROP

DHL PACK

PICKUP DROP

LOCAL OR NATIONAL /

INTERNATIONAL

DISTRIBUTIONLOCAL

REGION SORTING AND BULK PACKING

REGIONAL HUB

DISTRIBUTION IF LOCAL

TRUCK

A

DHL -WORK FLOW (Contd.)DHL -WORK FLOW (Contd.)

Cargo or Courier

Airport

Destination / Hub

cargocourier

Blue Dart Flights

Air India or Kingfisher Passenger

Destination Warehouse

Destination

truck

truck

Destination found?

yes

DHL Office at Destination

no

Reverse logistics to

sender

A

Challenges faced:Challenges faced:1.Under certain circumstances, due to unavailability of the recipient, several repeatdeliveries have to be made leading to higher costs.2.Creating extensive network and carrying out international expansion.3.Lack of own fleet of air fleet in countries like India resulting in delays.4.International parcels have to pass the custom check before they can be sent to other countries; certain parcels get delayed for more than 24 hours.5.Shipping volume rises and falls tremendously as the economy climbs and dips.

Competitors in IndiaCompetitors in India

Conclusion :Conclusion :

In courier services sector major companyis providing services but in India flight courier is leading company in courier sector.

And in Internatiol level DHL is leading company in courier sector.

Courier facility in India is very cheaper and minimum charges we can send courier from one destination to another.

BibliographyBibliography

•www.dhl.co.inwww.dhl.co.in

•www.firstflight.netwww.firstflight.net

•www.tpcindia.comwww.tpcindia.com

•www.dtdc.inwww.dtdc.in

•www.wikipedia.comwww.wikipedia.com

•www.businessexpresscourier.comwww.businessexpresscourier.com

•News Papers & Magazine ArticlesNews Papers & Magazine Articles

•Personal Visit to DHL BranchPersonal Visit to DHL Branch

Thank You..!