1
COURSE DESIGN
COURSE TITLE : BAKING/PASTRY PRODUCTION
NOMINAL DURATION : 250 Hrs. COURSE DESCRIPTION : QUALIFICATION LEVEL : NC II
This course designed to enhance the knowledge, skills and attitudes of a person to
attain a clean equipment, tolls and utensils and prepare, portion and plate pastries,
breads and other desserts items to guest in hotels, motels, restaurants, clubs, canteens,
resorts and luxury lines/cruises and other related operations
COURSE OUTCOMES : Upon completion of the course, the trainees/students must be able to:
1. Obtain and convey workplace information 2. Complete relevant work related documents. 3. Participate in workplace meeting and discussion. 4. Describe and identify team role and responsibility in a team. 5. Describe work as a team. 6. Integrate personal objectives with organizational goals 7. Set and meet work priorities 8. Maintain professional growth and development 9. Identity hazards and risks 10. Evaluate hazards and risks 11. Control hazards and risks 12. Maintain occupational health and safety awareness
13. Practice workplace safety, security and hygiene systems, processes and operation
14. Responds appropriately to faults, problems and emergency situations 15. 5’s in workplace 16. Environmental protection awareness
17. Practice personal grooming and hygiene 18. Practice safe and hygienic handling, storage and disposal of food, beverage, and materials
19. Identify and respond to hygienic risk 20. Cleaning and disinfectant 21. identify and access key resources of information on the industry
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22. access , apply and share industry information 23. update continuously relevant industry knowledge
24. Plan and prepare the task to be undertaken 25. Input data into the computer 26. Access information using computer 27. Produce output data using computer system 28. Maintain computer equipment and system 29. Apply effective verbal and non-verbal communication skills to respond to
customer needs. 30. Provide prompt and quality service to customer
31. Handle queries through telephone, fax machine, internet and e-mail 32. Handle customer complaints, evaluation and recommendations 33. Prepare pastry and bakery products 34. Decorate and present pastry and bakery products 35. Store bakery products 36. Prepare cakes 37. Prepare and use fillings 38. Decorate cakes 39. Present cakes 40. Store cakes 41. Presents and serve plated desserts. 42. Plans prepare and conduct a dessert trolley and presentation. 43. Store and package desserts 44. Prepare ice petits fours 45. Prepare fresh petits fours 46. Prepare marzipan petits fours 47. Prepare caramelized petits fours 48. Display petits fours 49. Store patits fours ENTRY REQUIREMENTS : Trainees or students should posses the following requirements:
• Can communicate oral in written
• Physically and mentally fit
• With good moral character; and
• Can perform basic mathematical computation
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Course Structure
Unit Of Competency
Module Title Module Contents No. Of Hours
Basics 1. Participate In
Workplace
Communication
2. Work In A
Team
3. Practice
Career
Professionalism
4. Practice
Occupational
Hand Safety
1.1 Participating In
Workplace
Communication
2.1 Working In A
Team
3.1 Practicing
Career
Professional
4.1 Practicing
Occupational
Hand Safety
1.1.1 Obtain And Convey
Workplace Information
1.1.2 Participate In Workplace
Meeting And Discussion
1.1.3 Complete Relevant
Work-Related Document
2.1.1 Describe And Identify
Team Role And
Responsibility
2.1.2 Identify Own Role And
Responsibility In A
Team
3.1.1 Integrate Personal
Objectives With
Organizational Goals
3.1.2 Set And Meet Work
Priorities
3.1.3 Maintain Professional
Growth And
Development.
4.1.1 Identify Hazards And
Risks
4.1.2 Evaluate Hazards And
4
4
6
4
4
Procedures Procedures
Risks
4.1.3 Control Hazards And
Risks
4.1.4 Maintain Occupational
Health And Safety
Awareness
Common 1. Develop And
Updated
Industry
Knowledge
2. Observe
Workplace
Hygiene
Procedures
3. Perform
Computer
Operations
1. Developing
And Updating
Industry
Knowledge
2. Observing
Workplace
Hygiene
Procedures
3.1 Performing
Computer
Operations
3.2 Maintaining
Computer
Equipment
And System
1.1.1 Seek Information On
The Industry
1.1.2 Update Industry
Knowledge
2.1.1 Follow Hygienic
Procedures
2.1.2 Identify And Present
Hygienic Risks
3.1.1 Plan And Prepare
For Task To Be
Undertaken
3.1.2 Input Data Into
Computer
3.1.3 Access Information
Using Computer
3.1.4 Produce Output Data
Using Computer
System
3.2.1 Plan And Prepare
For Maintenance
3.2.2 Maintain Computer
Equipment System
10
10
40
5
4. Perform
Workplace
And Safety
Practices
5. Provide
Effective
Customer
Service
4.1 Performing
Workplace And
Safety Practices
5.1 Providing
Effective
Customer Service
3.2.3 Inspect And Test
Computer System
4.1.1 Follow Workplace
And Safety
Practices
4.1.2 Deal With
Emergency Situation
4.1.3 Maintain Safe
Personal Preventive
Standards
5.1.1 Greet Customer
5.1.2 Deliver Service To
Customer
5.1.3 Identify Customer
Needs
5.1.4 Handle Queries
Through Telephone,
Fax Machine,
Internet
5.1.5 Handle Complains,
Evaluation And
Recommendation
10
15
CORE 1. Prepare
Pastry And
Bakery
Products
1.1 Preparing
Pastry And
Bakery
Products
1.1.1 Different Baking
Terminologies
1.1.2 Baking Equipment
1.1.3 Specific Baking
Ingredients And Its
Substitution
1.1.4 Applied
15
6
2. Decorate And
Present
Pastry And
Bakery
Product
3. Store Bakery
Products
2. Decorate And
Present Pastry
And Bakery
Product
3. Store Bakery
Mathematical
Operations
1.1.5 Types, Kinds And
Classification Baking
Products
1.1.6 Techniques For
Batter And Dough
1.1.7 Temperature
Ranges In Baking
Product
1.1.8 Occupational Health
And Safety
2.1.1 Decorative
Techniques And
Rules For Garnishing
2.1.2 The Tools In
Decorating
2.1.3 Tips How To Present
Finished Baked
Products
2.1.4 Standard And
Procedure In Pastry
And Yeast Goods
3.1.1 Different Kinds Of
Packaging Materials
To Be Used
3.1.2 Shelf-Life Of Pastries
And Other Baked
Products Based On
20
5
7
4. Prepare
Cakes
4. Preparing
Cakes
The Standard And
Procedure
3.1.3 Standards And
Procedures Of
Bakery Products
3.1.4 Ohs
4.1.1 Culinary Terms
Related To Cakes
4.1.2 Identify The Main
Ingredients Used For
Cakes
4.1.3 Identify The Specific
Temperature Used
For Different Type Of
Cakes
4.1.4 Classify The Different
Types Of Cake
4.1.5 Enumerate The
Mixing Method Used
For Shortened Cakes
And Foam Type
Cakes
4.1.6 Identify The Cooling
Temperature Of
Cakes
4.1.7 Different Equipments
In Baking
4.1.8 Baking Conditions
And Temperature
20
8
5. Prepare And
Use Fillings
6. Decorate
Cakes
7. Present
Cakes
5. Preparing And
Use Fillings
6. Decorating
Cakes
7. Presenting
Cakes
5.1.1 Identify The Fillings
Appropriate In A Specific
Cakes
5.1.2 Identify The Consistency
And Appropriate Flavor
Of Fillings
5.1.3 Identify How To Fill And
Assembly Cakes
According To The
Standard Recipe
Specification
5.1.4 Classify Coating And
Siding Based On The
Required Recipe
Specification
6.1.1 Identify The Specific
Decoration Appropriate
For The Cake
6.1.2 Identify The Standard
Recipes Of Icing And
Decorations
7.1.1 Identify The Equipment
Selected And Used In
Accordance With
Service Requirement
7.1.2 Identify The Product
Freshness, Appearance,
5
10
5
9
8. Store Cakes
9. Presents And
Serve Plated
Desserts.
10. Prepare And
Conduct A
Dessert
Trolley And
Presentation
11. Store And
Package
Desserts
8. Storing Cake
9. Presenting
And Serving
Plated
Desserts
10. Preparing And
Conducting
Dessert
Trolley And
Presentation
11. Storing And
Packaging
Desserts
Characteristics Of
Prepared Cakes
7.1.3 Familiarize The Cutting-
Portion To Minimize The
Wastage Of Cake
8.1.1 Enumerate The
Standards And
Procedure Of Storing
Cake Products
8.1.2 Identify The Storage
Method For Cakes
8.1.3 OHS
9.1.1 Portion Control And
Presentation Of Dessert
9.1.2 Steps In Plating And
Decorating Dessert
10.1.1 Trolley Services In
Preparation And
Presentation Of Dessert
10.1.2 Diagram Presentation
On How To Arrange And
Prepare Variety Of
Dessert
11.1.1 Temperature Range In
Storing Dessert
11.1.2 Packaging Design
5
3
3
5
10
12. Prepare Ice
Petits Fours
13. Prepare
Fresh Petits
Fours
14. Prepare
Marzipan
Petits Fours
15. Prepare
Caramelized
Petits Fours
12. Preparing Ice
Petits Fours
13. Preparing
Fresh Petits
Fours
14. Preparing
Marzipan
Petits Fours
15. Preparing
Caramelized
Petits Fours
Techniques
12.1.1 Characteristics Of
Classical And
Contemporary Petits
Four
12.1.2 Underlying Principles In
Making Petit Fours
12.1.3 Types And Kinds Of
Sponge And Bases
12.1.4 Different Kinds Of
Fillings
12.1.5 Procedure In Making
Fondant Icing
12.1.6 Decors And Designs
1.1.1 Identify The Kinds Of
Small Choux Paste
1.1.2 Types Of Sweet Paste
And Fillings
1.1.3 Different Garnishes,
Glazes And Finishes
14.1.1 Specify Flavor And
Shape Quality Marzipan
14.1.2 Tips On Coating
Marzipan Fruits
15.1.1 Identify The
Specification Of Fresh
Fruits Needed To
15
10
15
5
11
16. Display Petits
Fours
17. Store Petits
Fours
16. Displaying
Petits Fours
17. Storing Petits
Fours
Caramelized
15.1.2 Identify The
Specification Of Dried
Fruits Needed
15.1.3 Identify The Kinds Of
Sugar To Caramelized
16.1.1 Identify The Kinds Of
Receptacles For Petits
Four
16.1.2 Tips On How To Display
Petit Fours
17.1.1 Tips on storing petits
fours
17.1.2 Identify the proper
temperature needed
3
3
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COMPETENCY ANALYSIS
Units of competency No. of Modules TOTAL Basic
1. Participate In Workplace
Communication
2. Work In A Team
3. Practice Career Professionalism
4. Practice Occupational Hand Safety
Procedures
1
1
1
1
1
1
1
4
Common
1. Develop And Updated Industry
Knowledge
2. Observe Workplace Hygiene
Procedure
3. Perform Computer Operations
4. Perform Workplace And Safety
Practices
5. Provide Effective Customer Service
1
1
2
1
1
6
CORE
1. Prepare Pastry And Bakery Products
2. Decorate And Present Pastry And
Bakery Product
3. Store Bakery Products
4. Prepare Cake
5. Prepare And Use Fillings
6. Decorate Cakes
7. Present Cakes
8. Store Cakes
1
1
1
1
1
1
1
13
9. Presents And Serve Plated
Desserts.
10. Prepare And Conduct A Dessert
Trolley And Presentation
11. Store And Package Desserts
12. Prepare Ice Petits Fours
13. Prepare Fresh Petits Fours
14. Prepare Marzipan Petits Fours
15. Prepare Caramelized Petits Fours
16. Display Petits Fours
17. Store Petits Fours
1
1
1
1
1
1
1
1
1
17
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RESOURCES:
TOOLS
EQUIPMENT
MATERIALS
ITEM ITEM ITEM Thermometer Trolley Hand- outs Small Hand Tools Heavy Duty Equipment Packaging Materials Set of Knives Pans and Pots Calculator Set of Decorative Tools/Cutters Measuring Devices CD”s Spatula Bake ware VHS Parchment Paper China ware Decors Piping Bag Temperature Controlled
Cabinet Cutter
Pastry Brush Refrigerator s Pencil Serrated Knife Chillers Paper Grater Freezers Scissors Set of Cutting Tools Large Equipment Folder Rolling Pin Stands Masking Tape Moulds Personal Protective
Equipment Pentel Pen
Piping Tube Display Cabinet/Stands Fastener Pastry bag Turn table Puncher Storage Area Envelop Flat Forms
ASSESSMENT METHODS:
• Oral-recitation • Written examination • Observation • Demonstration (Projects • Demonstration (Practical Skills)
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COURSE DELIVERY:
1. Modular 2. Demonstration 3. Lecture 4. Discussion
TRAINERS QUALIFICATION:
• Must be a holder of Bakery-Pastry Production NC II • Must have undergone training on TM II • Must have at least one year job/industry experience or any bakery related work • Must pass the required government examination • Must be computer literate • Physically and mentally fit
ACKNOWLEDGEMENT We wish to express our appreciation and with particular thanks to the following developed and facilitators of Competency-Based Curriculum Exemplar in Baking/Pastry Production NC II.
• Developer 1. Rhikie Rose P. Maranan 2. Jane G. Bisa 3. Chewy Uson 4. Cleo P. Diomampo 5. Karaupaula L. Diones
• Resource Person:
1. Clodualdo Paiton
Facilitator: 1. Gerardo Mercado 2. Famy Pepito 3. Rolando de la Torre 4. ANWAR GERON
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• The management and staff of the Qualification Standard Office and Region IV-A
BASIC COMPETENCY : COMMUNICATIONS UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in response to workplace requirements.
SUGGESTED DURATION : 4 hours QUALIFICATION LEVEL : NC II PREREQUISITE : Receive and Respond to workplace Communication.
(NC I) SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/ trainees will be able to: LO 1. Obtain and convey workplace information LO 2. Complete relevant work related documents. LO 3. Participate in workplace meeting and discussion.
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LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION. ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources. 2. Effective questioning, active listening and speaking skills are used to gather
and convey information. 3. Appropriate medium is used to transfer information and ideas. 4. Appropriate non-verbal communication is used. 5. Appropriate lines of communication with superiors and colleagues are
identified and followed. 6. Defined workplace procedures for the location and storage of information
are used. 7. Personal interaction is carried out clearly and concisely.
CONTENTS:
1. Parts of speech 2. Sentence construction 3. Effective communication
CONDITIONS:
The students/ trainees must be provided with the following: 1. Writing materials (pen & paper) 2. References (books) 3. Manuals
METHODOLOGIES:
1. Group discussion 2. Interaction 3. Lecture 4. Reportorial
ASSESSMENT METHODS:
1. Written test 2. Practical/performance test 3. Interview
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L02. COMPLETE RELEVANT WORK RELATED DOCUMENTS. ASSESSMENT CRTERIA:
1. Ranges of forms relating to conditions of employment are completed accurately and legibly.
2. Workplace data is recorded on standard workplace forms and documents. 3. Basic mathematical process are used for routine calculations. 4. Errors in recording information on forms! documents are identified and
rectified. 5. Reporting requirements to superior are completed according to enterprise
guidelines. CONTENTS:
1. Basic mathematics 2. Technical writing 3. Types of forms
CONDITIONS:
The students/trainees must be provided with the following: 1. Paper 2. Pencils/ball pen 3. Reference books 4. Manuals
METHODOLOGIES:
1. Group discussion 2. Interaction 3. Lecture
ASSESSMENT METHODS:
1. Written test 2. Practical/performance test 3. Interview
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LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS ASSESSMENT CRITERIA:
1. Team meetings are attended on time. 2. Own opinions are clearly expressed and those of others are listened to
without interruption. 3. Meeting inputs are consistent with the meeting purpose and established
protocols. 4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures. 5. Questions about simple routine workplace procedures and matters
concerning conditions of employment are asked and responded. 6. Meeting outcomes are interpreted and implemented.
CONTENTS:
1. Sentence construction 2. Technical writing 3. Recording information
CONDITIONS:
The students/trainees must be provided with the following:
1. Paper 2. Pencils/ball pen 3. References (books) 4. Manuals
METHODOLOGIES:
1. Group discussions 2. Interaction 3. Lecture
ASSESSMENT METHODS:
1. Written test 2. Practical/performance test 3. Interview
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BASIC COMPETENCY : TEAM WORK UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT MODULE TITLE : WORKING IN A TEAM ENVIRONMENT MODULE DESCRIPTOR : This module covers the knowledge, skills, and
attitudes required to relate in a work based environment.
SUGGESTED DURATION : 4 hours QUALIFICATION LEVEL : NC II PREREQUISITE : TEAMWORK (NC I) SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the students/ trainees will be able to:
LO1. Describe and identify team role and responsibility in a team. LO2. Describe work as a team.
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LO 1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM. ASSESSMENT CRITERIA:
1. Role and objective of the team is identified. 2. Team parameters, relationships and responsibilities are identified. 3. Individual role and responsibilities within team environment are identified. 4. Roles and responsibilities of other team members are identified and
recognized. 5. Reporting relationships within team and external to team are identified.
CONTENTS:
1. Team role. 2. Relationship and responsibilities 3. Role and responsibilities with team environment. 4. Relationship within a team.
CONDITIONS:
The students/ trainees must be provided with the following: 1. Standard operating procedure (SOP) of workplace 2. Job procedures 3. Client/supplier instructions 4. Quality standards 5. Organizational or external personnel
METHODOLOGIES:
1. Group discussion/interaction 2. Case studies 3. Simulation
ASSESSMENT METHODS:
1. Written test 2. Observation 3. Simulation 4. Role playing
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LO2. DESCRIBE WORK AS A TEAM MEMBER ASSESSMENT CRITERIA:
1. Appropriate forms of communication and interactions are undertaken. 2. Appropriate contributions to complement team activities and objectives were
made. 3. Reporting using standard operating procedures followed. 4. Development of team work plans based from role team were contributed.
CONTENTS:
1. Communication process 2. Team structure/team roles 3. Group planning and decision making
CONDITIONS:
The students/trainees must be provided with the following:
1. SOP of workplace 2. Job procedures 3. Organization or external personnel
METHODOLOGIES:
1. Group discussion/interaction 2. Case studies 3. Simulation
ASSESSMENT METHODS: 1. Observation of work activities 2. Observation through simulation or role play 3. Case studies and scenarios.
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UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM MODULE TITLE : PRACTICING CAREER PROFESSIONALISM MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
in promoting career growth and advancement, specifically, to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development.
NOMINAL DURATION : 6 hours CERTIFICATE LEVEL : NC II PREREQUISITE : none SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to: LO1. Integrate personal objectives with organizational goals LO2. Set and meet work priorities LO3. Maintain professional growth and development
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LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS ASSESSMENT CRITERIA:
1. Personal growth and work plans towards improving the qualifications set for professionalism are evident.
2. Intra and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance of duties.
4. Practice of appropriate personal hygiene is observed. 5. Job targets within key result areas are attained.
CONTENTS:
1. Personal development-social aspects: intra and interpersonal development 2. Organizational goals 3. Personal hygiene and practices 4. Code of ethics
CONDITIONS:
The students/ trainees must be provided with the following:
1. Workplace 2. Code of ethics 3. Organizational goals 4. Hand outs and Personal development-social aspects 5. CD’s, VHS tapes, transparencies
METHODOLOGIES:
1. Interactive -lecture 2. Simulation 3. Demonstration 4. Self paced instruction
ASSESSMENT METHODS:
1. Role play 2. Interview 3. Written examination
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LO2. SET AND MEET WORK PRIORITIES ASSESSMENT CRITERIA:
1. Competing demands to achieve personal, team and organizational goals and objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and commitments.
3. Practices and economic use and maintenance of equipment and facilities are followed as per established procedures.
4. Job targets within key result areas are attained. CONTENTS:
1. Organizational Key Result Areas (KRA) 2. Work values and ethical standards 3. Company policies on the use and maintenance of equipment
CONDITIONS:
The students/ trainees must be provided with the following 1. Hand outs on
• Organizational KRA • Work values and ethics • Company policies and standards • Sample job targets
2. Learning guides 3. CD’s, VHS tapes, transparencies
METHODOLOGIES:
1. Interactive lecture 2. Group discussion 3. Structured activity 3. Demonstration
ASSESSMENT METHODS:
1. Role play 2. Interview 3. Written examination
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LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT ASSESSMENT CRITERIA:
1. Training and career opportunities relevant to the job requirements are identified and availed.
2. Licenses and/or certifications according to the requirements of the qualifications are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/ observed
4. Training and career opportunities based on the requirements of industry are completed and updated.
CONTENTS:
1. Qualification standards 2. Gender and development (GAD) sensitivity 3. Professionalism in the workplace 4. List of professional licenses
CONDITIONS:
The students/trainees must be provided with the following
1. Quality standards 2. GAD handouts 3. CD’s, VHS tapes on professionalism in the workplace 4. Professional licenses samples
METHODOLOGIES:
1. Interactive lecture 2. Film viewing 3. Role play/simulation 4. Group discussion
ASSESSMENT METHODS:
1. Demonstration 2. Interview 3. Written examination 4. Portfolio assessment
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UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to comply with the regulatory and organizational requirements for occupational health and safety such as identifying, evaluating and maintaining occupational health and safety (OHS) awareness.
NOMINAL DURATION : 4 hours CERTIFICATE LEVEL : NC II PREREQUISITE : none SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Identity hazards and risks LO2. Evaluate hazards and risks LO3. Control hazards and risks LO4. Maintain occupational health and safety awareness
28
LO1. IDENTIFY HAZARDS AND RISKS ASSESSMENT CRITERIA:
1. Workplace hazards and risks are identified and clearly explained. 2. Hazards/risks and its corresponding indicators are identified in with the
company procedures. 3. Contingency measures are recognized and established in accordance with
organizational procedures. CONTENTS:
1. Hazards and risks identification and control 2. Organizational safety and health protocol 3. Threshold limit value (TLV) 4. OHS indicators
CONDITIONS:
The students/ trainees must be provided with the following: 1. Workplace 2. Personal protective equipment (PPE) 3. Learning guides 4. Hand-outs
• Organizational safety and health protocol • OHS indicators • Threshold limit value • Hazards/risk identification and control
5. CD’s, VHS tapes, transparencies METHODOLOGIES:
1. Interactive -lecture 2. Simulation 3. Symposium 4. Group dynamics
ASSESSMENT METHODS:
1. Situation analysis 2. Interview 3. Practical examination 4. Written examination
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LO2. EVALUATE HAZARDS AND RISKS ASSESSMENT CRITERIA:
1. Terms of maximum tolerable limits are identified based on threshold limit values (TLV)
2. Effects of hazards are determined. 3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation. CONTENTS:
1. TLV table 2. Philippine OHS standards 3. Effects of hazards in the workplace 4. Ergonomics 5. EGG Regulations
CONDITIONS:
The students/trainees must be provided with the following
1. Hand outs on • Philippine OHS standards • Effects of hazards in the workplace • Ergonomics • EGG regulations
2. TLV table 3. CD’s, VHS tapes, transparencies
METHODOLOGIES:
1. Interactive lecture 2. Situation analysis 3. Symposium 4. Film viewing 5. Group dynamics
ASSESSMENT METHODS:
1. Interview 2. Written examination 3. Simulation
30
LO3. CONTROL HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. OHS procedures for controlling hazards and risk are strictly followed. 2. Procedures in dealing with workplace accidents, fire and emergencies are followed
in accordance with the organization’s OHS policies. 3. Personal protective equipment (PPE) is correctly used in accordance with
organization’s OHS procedures and practices. 4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol. CONTENTS:
1. Safety regulations • Clean air act • Electrical and fire safety code • Waste management • Disaster preparedness and management
2. Contingency measures and procedures CONDITIONS:
The students/trainees must be provided with the following: 1. Hand outs on
• Safety Regulations • Clean air act • Electrical and fire safety code • Waste management • Disaster preparedness and management • Contingency measures and procedures
2. OHS personal records 3. PPE 4. CD’s, VHS tapes, transparencies
METHODOLOGIES:
1. Interactive lecture 2. Symposium 3. Film viewing 4. Group dynamics 5. Self-paced instruction
31
ASSESSMENT METHODS:
1. Written examination 2. Interview 3. Case/situation analysis 4. Simulation
32
LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS ASSESSMENT CRITERIA:
1. Procedures in emergency related drill are strictly followed in line with the established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace requirements.
3. PPE are maintained in line with organization guidelines and procedures. CONTENTS:
1. Operational health and safety procedure, practices and regulations 2. Emergency-related drills and training
CONDITIONS:
The students/trainees must be provided with the following
1. Workplace 2. PPE 3. OHS personal records 4. CD’s, VHS tapes, transparencies 5. Health record
METHODOLOGIES:
1. Interactive lecture 2. Simulation 3. Symposium 4. Film viewing 5. Group dynamics
ASSESSMENT METHODS:
1. Demonstration 2. Interview 3. Written examination 4. Portfolio assessment
33
UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTRY KNOWLEDGE MODULE TITLE : DEVELOPING AND UPDATING INDUSTRY
KNOWLEDGE MODULE DESCRIPTOR : This unit deals with the knowledge, and skills
required to access, increase and update industry knowledge. It included seeking information on the industry and updating industry knowledge.
NOMINAL DURATION : 10 hours CERTIFICATE LEVEL : NC II PREREQUISITE : 10 hours SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1: Seek information on the industry. LO 2: Update industry knowledge.
34
LO1 : SEEK INFORMATION ON THE INDUSTRY. ASSESSMENT CRITERIA:
1. Sources of information on the industry are correctly identified and accessed. 2. Information to assist effective work performance is obtained in line with job
requirements. 3. Specific information on sector of work is accessed and updated. 4. Industry information is correctly applied to day-to-day work activities.
CONTENTS:
• Information sources. • Information to assist effective work performance
CONDITIONS: Students/trainees must be provided with the following:
• Sources of information on the industry. • Industry knowledge.
METHODOLOGY:
1. Lecture/ demonstration 2. Self-paced instruction 3. Group discussion 4. Film showing
ASSESSMENT METHOD:
1. Interview/questioning. 2. Practical demonstration. 3. Portfolio of industry information related to trainee’s work.
35
LO2 : UPDATE INDUSTRY KNOWLEDGE. ASSESSMENT CRITERIA:
1. Informal and/or formal research is used to update general knowledge of the industry.
2. Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities.
CONTENTS:
• Information sources. • Information to assist effective work performance
CONDITIONS: Students/trainees must be provided with the following:
• Sources of information on the industry. • Industry knowledge.
METHODOLOGY:
• Lecture/ demonstration • Self-paced instruction • Group discussion • Film showing
ASSESSMENT METHOD:
• Interview/questioning. • Practical demonstration. • Portfolio of industry information related to trainee’s work.
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UNIT OF COMPETENCY : OBSERVE WORKPLACE HYGIENIC PROCEDURES MODULE TITLE : OBSERVING WORKPLACE HYGIENIC
PROCEDURES MODULE DESCRIPTOR : This unit deals with the knowledge, skills and
attitudes in observing workplace hygienic procedures. It also includes following hygienic procedures and identifying and preventing hygienic risks.
NOMINAL DURATION : 10 hours CERTIFICATE LEVEL : NC II PREREQUISITE : Basic Competencies SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1: Follow hygienic procedures. LO 2: Identify and prevent hygienic risks.
37
LO1 : FOLLOW HYGIENIC PROCEDURES. ASSESSMENT CRITERIA:
1. Workplace hygienic procedures are implemented in line with enterprise and legal requirements.
2. Handling and storage of items are undertaken in line with enterprise and legal requirements.
CONTENTS:
• Personal grooming and hygiene. • Typical hygienic and control procedures in the hospitality and tourism industries. • Overview of legislation and regulation in relation to food handling, personal and
general hygiene. CONDITIONS: Students/trainees must be provided with the following:
• Sources of information on the industry. • Industry knowledge.
METHODOLOGY:
• Lecture/ demonstration • Self-paced instruction • Group discussion • Film showing
ASSESSMENT METHOD:
• Interview/questioning. • Practical demonstration. • Portfolio of industry information related to trainee’s work.
38
LO2 : IDENTIFY AND PREVENT HYGIENIC RISKS. ASSESSMENT CRITERIA:
1. Potential hygienic risks are identified in line with enterprise procedures. 2. Action to minimize and remove risks are taken within scope of individual
responsibility of enterprise / legal requirements. 3. Hygienic risks beyond control of individual staff members are reported to the
appropriate person for follow up. CONTENTS:
• Knowledge on factors which contribute to workplace hygiene problems. • General hazards in handling of food, linen and laundry and garbage, including
major causes of contamination and cross-infection. • Sources of and reasons for food poisoning. • Hygienic risks, minimizing or removing.
CONDITIONS: Students/trainees must be provided with the following:
• Sources of information on the industry. • Industry knowledge.
METHODOLOGY:
1. Lecture/ demonstration 2. Self-paced instruction 3. Group discussion 4. Film showing
ASSESSMENT METHOD:
1. Written examination 2. Practical examination
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UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS CODE : TRS 311203 MODULE TITLE : MANAGING COMPUTER DATA MODULE DESCRIPTOR : This unit covers the knowledge, skills and
attitudes and values needed to manage computer data which includes inputting, accessing, producing and transferring data using the appropriate hardware and software.
NOMINAL DURATION : 20 hours CERTIFICATE LEVEL : NC II PREREQUISITE : Basic competencies SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1. PLAN AND PREPARE TASK TO BE UNDERTAKEN LO 2. INPUT DATA INTO COMPUTER LO 3. ACCESS INFO USING COMPUTER LO 4. PRODUCE / OUTPUT DATA USING COMPUTER DATA
40
LO 1 : PLAN AND PREPARE TASK TO BE UNDERTAKEN ASSESSMENT CRITERIA:
1. All tasks requirements are determined. 2. Appropriate hardware and software is correctly selected according to the
assigned and required outcome. 3. OH and S guidelines and procedures are strictly followed.
CONTENTS:
• Main types of computers and basic features of different operating systems. • Main parts of a computer. • Storage devices and basic categories of memory. • Relevant types of software. • General security. • Viruses. • OH and S principles and responsibilities.
CONDITIONS: Students/trainees must be provided with the following:
• Computer hardware with peripherals. • Appropriate software. • Storage media.
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LO 2 : INPUT DATA INTO COMPUTER ASSESSMENT CRITERIA:
1. Data are entered into the computer using appropriate program/application nin accordance with company procedure.
2. Accuracy of information is checked and information is saved in accordance with standard operating procedures.
3. Inputted data are stored in storage media according to requirements. 4. Work is performed with ergonomic guidelines.
CONTENTS:
• Basic ergonomics of keyboard and computer use. • General security. • Viruses. • Reading skills to interpret instructions.
CONDITIONS: Students/trainees must be provided with the following:
• Computer hardware with peripherals. • Appropriate software. • Ergonomic guidelines. • Storage media.
42
LO 3 : ACCESS INFORMATION USING COMPUTER ASSESSMENT CRITERIA:
1. Correct program and application is selected based on the job requirements. 2. Program/ application containing the information required is accessed according to
company procedures. 3. Desktop icons are correctly selected opened and closed for navigation purposes. 4. Keyboard techniques are carried out in line with O H and S requirements for safe
use of computers. CONTENTS:
• Use of desktop icons. • Keyboard techniques • OH and S principles and responsibilities.
CONDITIONS: Students/trainees must be provided with the following:
• Computer hardware with peripherals. • Appropriate software. • Storage media. • OH and S guidelines. • Desktop icons.
43
LO 4 : PRODUCE/OUTPUT DATA USING COMPUTER SYSTEM ASSESSMENT CRITERIA:
1. Entered data are processed using appropriate software commands. 2. Data are printed out as required using computer hardware peripheral devices in
accordance with standard operating procedures. 3. Files and data are transferred between compatible systems using computer
systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures.
CONTENTS:
• Printing techniques. • Types of printers. • Peripherals. • OH and S principles and responsibilities.
CONDITIONS: Students/trainees must be provided with the following:
• Computer hardware with peripherals. • Appropriate software. • Storage media. • Paper • Documents for processing.
METHODOLOGY:
1. Lecture/demonstration 2. Self-paced instruction 3. Group discussion.
ASSESSMENT METHOD:
1. Direct observation 2. Practical Demonstration. 3. Questioning.
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UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS CODE : TRS311203 MODULE TITLE : MAINTAINING COMPUTER SYSTEMS AND
NETWORK MODULE DESCRIPTOR : This unit deals with the knowledge, skills and
attitudes needed to maintain and service computer systems and networks.
NOMINAL DURATION : 20 hours CERTIFICATE LEVEL : NC II PREREQUISITE : Managing Computer Data SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1: Plan and prepare for maintenance. LO 2: Maintain computer equipment and systems. LO3: Inspect and test the computer equipment and systems.
45
LO1 : PLAN AND PREPARE FOR MAINTENANCE. ASSESSMENT CRITERIA:
1. Maintenance is planned and prepared in line with job requirements. 2. OHS policies and procedures are followed in line with job requirements. 3. Computer equipment and systems for maintenance are checked against job
requirements. 4. Materials necessary to complete the work are obtained in accordance with the
established procedures and checked for correct operation and safety. 5. Tools, equipment and testing devices needed for the maintenance are checked
for correct operation and safety. 6. Computer equipment and systems maintained are identified from the
job/service order or instructions. CONTENTS:
• Occupational health and safety • PC systems • Use of tools • Mathematical computations • Electrical/electronic theory
CONDITIONS: Students/trainees must be provided with the following:
• Computer equipment and systems • OH and S manuals • Manufacturer’s manual • Tools • Testing devices • PPE
46
LO2 : MAINTAIN COMPUTER SYSTEMS AND NETWORKS. ASSESSMENT CRITERIA:
1. Appropriate personal protective equipment is used in line with standard procedures.
2. Normal function of computer systems and networks are checked in accordance with manufacturer’s instructions.
3. Scheduled / periodic maintenance is performed in accordance with manufacturer’s requirements.
4. Where necessary, needed repairs/replacements are made in accordance with established procedures.
5. Unplanned events or conditions are responded to in accordance with established procedures.
CONTENTS:
• Occupational health and safety • Drawing interpretation • Computer interpretation • Viruses • Use of problem solving in emergency situation • Removing viruses from infected machines
CONDITIONS: Students/trainees must be provided with the following:
• Computer equipment and systems • OH and S manuals • Manufacturer’s manual • Tools • Testing devices • PPE
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LO3: INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS ASSESSMENT CRITERIA:
1. Final inspections are undertaken to ensure that the testing conducted on the device conforms with the manufacturer’s instruction/manual.
2. Computer systems and networks are checked to ensure safe operation. 3. Worksite is cleaned and cleared from all debris and left in safe condition in
accordance with company procedures. 4. Report is prepared and completed according to company requirements.
CONTENTS:
• Occupational health and safety • Electrical/electronic theory • Computer operation • Viruses • Use of problem solving in emergency situation • Removing viruses from infected machines
CONDITIONS: Students/trainees must be provided with the following:
• Computer equipment and systems • OH and S manuals • Manufacturer’s manual • Tools • Testing devices • PPE
Students/trainees must be provided with the following: METHODOLOGY:
1. Lecture/ demonstration 2. Self-paced instruction 3. Group discussion 4. Film showing
ASSESSMENT METHOD:
1. Written examination 2. Practical examination
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UNIT OF COMPETENCY : PERFORM WORKPLACE AND SAFETY PRACTICES CODE : TRS311204 MODULE TITLE : PERFORMING WORKPLACE AND SAFETY
PRACTICES MODULE DESCRIPTOR : This unit covers performing workplace and
safety practices also in dealing with emergency situations.
NOMINAL DURATION : 10 hours CERTIFICATE LEVEL : NC II PREREQUISITE : Basic Competencies SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1: Follow workplace procedures for health, safety and security practices. LO 2: Deal with emergency situation. LO 3: Maintain safe personal presentation standards.
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LO1: FOLLOW WORKPLACE PROCEDURES FOR HEALTH, SAFETY AND SECURITY PRACTICES.
ASSESSMENT CRITERIA:
1. Workplace procedures for health, safety and security are identified and clearly explained.
2. Hazards and control are identified in line with workplace procedures. 3. Safe work techniques in regard with the used of devices and equipment are
recognized and established. 4. Practice of 5S is understood and applied in workplace.
CONTENTS:
• Correct health, safety and security practices in line with workplace procedures. • Safe and proper work techniques in using devices and equipment • Hazzard identification and control • Security of documents, cash, equipment and people. • 5S
CONDITIONS: Students/trainees must be provided with the following:
• Sample workplace equipment and devices. • Hand-outs / printed materials of safety manuals • Film / video clips
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LO2 : DEAL WITH EMERGENCY SITUATION. ASSESSMENT CRITERIA:
1. Emergency situations are recognized and appropriate actions are taken. 2. Emergency procedures are followed in line with workplace procedures. 3. Details of emergency situations are reported in line with workplace procedures.
CONTENTS:
• Types / kinds of emergency. • Emergency procedure – recognition, action and prevention. • First aid procedures.
CONDITIONS: Students/trainees must be provided with the following:
• Hands-out • Film / video clips • First aid kit.
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LO3 : MAINTAIN SAFE PERSONAL PRESENTATION STANDARDS. ASSESSMENT CRITERIA:
1. Safe personal standards are identified and followed in line with workplace. CONTENTS:
• Use of PPE • Safe and proper posture.
CONDITIONS: Students/trainees must be provided with the following:
• Hands-out • Film / video clips
METHODOLOGY:
1. Lecture/ demonstration 2. Self-paced instruction 3. Group discussion 4. Film showing
ASSESSMENT METHOD:
1. Hands-on 2. Direct observation 3. Practical demonstration 4. Role-playing/ simulation 5. Dramatization / fire drill
52
UNIT OF COMPETENCY : PROVIDE EFFECTIVE CUSTOMER SERVICES CODE : TRS311205 MODULE TITLE : PROVIDING EFFECTIVE CUSTOMER
SERVICES MODULE DESCRIPTOR : This unit deals with the knowledge, skills and
attitudes in providing effective customer services. It includes greeting customers, identifying customer needs, delivering service to customers, handling queries through telephone, fax machine, Internet, e-mail, SMS and handling complaints evaluation and recommendations.
NOMINAL DURATION : 15 hours CERTIFICATE LEVEL : NC II PREREQUISITE : Basic Competencies SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1: Greet customers LO 2: Identify customer needs LO 3: Deliver service to customer LO 4: Handle queries through telephone, fax machine, internet, e-mail and SMS LO 5: Handle complaints, evaluation and recommendations. LO1 : GREET CUSTOMER
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ASSESSMENT CRITERIA:
1. Proper greeting of customer is specified according to standard procedure of workplace.
2. Verbal and non-verbal communication are identified and appropriated to the situation.
3. Non-verbal communication is observed carefully. 4. Cultural and social differences is understood and demonstrated.
CONTENTS:
• Components of communication, communication process and barriers of communication.
• Verbal and non-verbal communication. • Body language, gestures, facial expressions, mannerisms. • Customs and traditions of different races. • Modes of greeting and fare welling according to cultural and social differences.
CONDITIONS: Students/trainees must be provided with the following:
• Hands-out • Flowchart / diagram • Film / video clips
LO2 : IDENTIFY CUSTOMER NEEDS ASSESSMENT CRITERIA:
54
1. Interpersonal skills are used to accurately identify the needs of the customer. 2. Urgency of needs should be assessed and identified. 3. Proper information and details provided to the customer. 4. Limitation in addressing needs is recognized and identified.
CONTENTS:
• Enhancement of interpersonal and listening skills. • Good working attitude and pleasant approach. • Public relations skills.
CONDITIONS: Students/trainees must be provided with the following:
• Hands-out • Film / video clips
LO3 : DELIVER SERVICE TO THE CUSTOMER ASSESSMENT CRITERIA:
55
1. Customer needs are promptly attended in line with workplace procedures and
regulations. 2. Appropriate relation is maintained with customer to meet high quality service
delivery. 3. Enhancement of quality of service is taken whenever possible.
CONTENTS:
• Modes of greeting and farewell. • Proper addressing of needs of persons. (by gender, age, status, physical
condition) • Style manual requirement. • Standard letters and proformas.
CONDITIONS: Students/trainees must be provided with the following:
• Hands-out • Film / video clips
LO4 : HANDLE QUERIES THROUGH TELEPHONE, FAX MACHINE,
INTERNET, E-MAIL AND SMS
56
ASSESSMENT CRITERIA:
1. Telephone, computer and cellular phones are properly and efficiently used. 2. Queries/questions are recorded/noted in line with workplace procedure. 3. Queries are acted upon promptly and efficiently.
CONTENTS:
• Telephone manners, proper use of fax machine. • Proper way of taking queries. • Responses to queries. • Taking telephone messages.
CONDITIONS: Students/trainees must be provided with the following:
• Telephone • Computer • Fax machine • Sample telephone message sheet • Hands-out • Film / video clips
LO5 : HANDLE COMPLAINTS, EVALUATION AND RECOMMENDATIONS.
57
ASSESSMENT CRITERIA:
1. Guests are politely greeted. 2. Complaint is resolved with responsibility. 3. Nature and details of complaint are established. 4. Action is taken appropriately to resolve the complaint to meet customer
satisfaction. 5. Evaluation and recommendations are acted upon with sincerity to ensure high
quality standards. CONTENTS:
• Proper way of answering complaints in line with workplace procedures. • Nature and details of complaints. • Industry/ workplace procedures in giving evaluation and recommendations.
CONDITIONS: Students/trainees must be provided with the following:
• Hands-out • Film / video clips • Sample complaint/evaluation and recommendation sheet from industry.
METHODOLOGY:
1. Lecture/ demonstration 2. Self-paced instruction 3. Group discussion 4. Film showing
ASSESSMENT METHOD:
1. Hands-on 2. Direct observation 3. Practical demonstration 4. Role-playing/ simulation
58
UNIT OF COMPETENCY : PREPARE PASTRY AND BAKERY PRODUCTS FOR PASTISSIRIES
CODE : MODULE TITLE : Preparing pastry and bakery products MODULE DESCRIPTOR : The module covers the knowledge, skill and attitude
required to be able to prepare pastry and bakery products that undergone the correct procedure and techniques needed for the specific bakery product.
NOMINAL DURATION : CERTIFICATE LEVEL : NC II PREREQUISITE : SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to: LO 1. PREPARE PASTRY AND BAKERY PRODUCTS LO 2. DECORATE AND PRESENT PASTRY AND BAKERY PRODUCTS LO 3. STORE BAKERY PRODUCTS LO 1 : PREPARE PASTRY AND BAKERY PRODUCTS ASSESSMENT CRITERIA:
59
5. Appropriate equipment are used according to required pastry and bakery
products and standard operating procedure 6. Ingredients are selected, measured and weighed according to recipe
requirement and established standards and procedure 7. Prepared variety of pastry and bakery products according to standard recipes
and desired product characteristics 8. Cooked and baked Pastry and bakery products according to techniques and
appropriate conditions 9. Prepared batter and dough in accordance with enterprise standards 10. Proofed products according to specified temperature and other conditions 11. Required oven temperature is selected to bake goods on accordance with the
desired characteristics, standards recipe and specification and enterprise practices
CONTENTS:
• Different baking terminologies • Baking equipment • Specific baking ingredients and its substitution • Applied mathematical operations • Types, kinds and classification baking products • Techniques for batter and dough • Temperature ranges in baking products • Occupational health and safety
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Small hand tools • Heavy duty equipments • Pans and pots • Measuring equipment • Set of knives • Calculator • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion
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• Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation checklist • Demonstration (Projects)
LO 2: DECORATE AND PRESENT PASTRY AND BAKERY PRODUCTS
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ASSESSMENT CRITERIA:
1. Presented pastries and bakery products according to specified techniques involved and proper garnishing
2. Required and appropriate filling of pastry and yeast goods in accordance with standard recipes and /or enterprises standards and customer preferences
3. Finished pastry and bakery items according to desired product characteristics 4. Presented pastry and yeast goods according to standard and procedures
established
CONTENTS: • Decorative techniques and rules for garnishing • The tools in decorating • Tips how to present finished baked products • Standard and procedure in pastry and yeast goods
CONDITIONS: Students/trainees must be provided with the following:
• Decorative tools: • Spatula • Parchment paper • Piping bag • Pastry brush • pastry bag • turntable • serrated knife • grater
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation checklist
LO 3 : STORE BAKERY PRODUCTS
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ASSESSMENT CRITERIA:
1. Used packaging materials according to types, kinds and classification of pastry and other bake products
2. Determined shelf-life of pastries and other baked products 3. Stored pastry and bakery products according to established standards and
procedures 4. Selected packaging are used for the appropriate preservation of product freshness
and eating characteristics CONTENTS:
• Different kinds of packaging materials to be used • Shelf-life of pastries and other baked products based on the standard and
procedure • Standards and procedures of bakery products • OHS
CONDITIONS: Students/trainees must be provided with the following:
• Storage area • Packaging materials • Pastries and baked product
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Actual Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Direct observation
UNIT OF COMPETENCY : PREPARE AND PRESENT CAKE, TORTE AND
GATUEA
63
CODE : MODULE TITLE : Preparing and presenting cake, Torte and Gateau MODULE DESCRIPTOR : The module covers the skills and knowledge required by patisserie to produce, fill and decorate
and present range of specialized cakes where finish, decoration and presentation
are involved. NOMINAL DURATION : CERTIFICATE LEVEL : NC II PREREQUISITE : SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1. PREPARE CAKES LO 2. PREPARE AND USE FILLINGS LO 3. DECORATE CAKES LO 4. PRESENT CAKES LO 5. STORE CAKES LO 1 : PREPARE CAKES
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ASSESSMENT CRITERIA:
1. Ingredients are selected, measured and weighed according recipe requirements, enterprise practices and customer practices
2. Required oven temperature is selected to bake goods in accordance with desired characteristics, standard recipe specifications and enterprise practices
3. Shortened cakes and foam type cakes are prepared according to recipe specification and desired product characteristics
4. Differentiate the mixing methods used for shortened cakes and foam-type cakes 5. Cakes are cooled according to established standards and procedures
CONTENTS:
• Culinary terms related to cakes • Identify the main ingredients used for cakes • Identify the specific temperature used for different type of cakes • Classify the different types of cake • Enumerate the mixing method used for shortened cakes and foam type cakes • Identify the cooling temperature of cakes • Different equipments in baking • Baking conditions and temperature
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Bake ware • Small hand tools • Large equipment
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Actual Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Direct observation
LO 2 : PREPARE AND USE FILLINGS
65
ASSESSMENT CRITERIA:
1. Fillings are identified according to what specific cake it is appropriate 2. Filling are prepared and selected in accordance with required consistency and
appropriate flavors 3. Slice or layer cakes are filled and assembled according to standard recipe
specifications, enterprise practice and customer preference 4. Coatings and sidings are selected according to the product characteristics and
required recipe specifications
CONTENTS:
• Identify the fillings appropriate in a specific cakes • Identify the consistency and appropriate flavor of fillings • Identify how to fill and assembly cakes according to the standard recipe
specification • Classify coating and siding based on the required recipe specification
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Small hand tools • Pans and pots • Measuring equipment • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Actual Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Direct observation
LO 3 : DECORATE CAKES
66
ASSESSMENT CRITERIA:
1. Cakes are decorated suited to the product and occasion and in the accordance with standard recipes and enterprise practices
2. Suitable icing and decoration are used according to standard recipes and/or enterprise standards and customer preferences
CONTENTS:
• Identify the specific decoration appropriate for the cake • Identify the standard recipes of icing and decorations
CONDITIONS: Students/trainees must be provided with the following:
• Decorative tools: • Spatula • Parchment paper • Piping bag • Pastry brush • pastry bag • turntable • serrated knife • grater
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation
LO 4 : PRESENT CAKES
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ASSESSMENT CRITERIA:
1. Cakes are presented on accordance with customers expectations and established standards and procedure equipment are selected and used and used in ac accordance with service requirements
2. Product freshness appearances and eating qualities are maintained in accordance with the established standard and procedure
3. Cakes are marked or cut portion-controlled to minimize wastage and in accordance with the enterprise specifications and customer preferences
CONTENTS:
• Identify the equipment selected and used in accordance with service requirement • Identify the product freshness, appearance, characteristics of prepared cakes • Familiarize the cutting-portion to minimize the wastage of cake
CONDITIONS: Students/trainees must be provided with the following:
• Stands • Packaging materials • Decorative techniques
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation • Demonstration (Projects)
LO 5 : STORE CAKES
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ASSESSMENT CRITERIA:
1. Cakes are stored in accordance with establishment’s standard and procedures 2. Storage methods are identified in accordance with a product specifications and
established standards and procedures CONTENTS:
• Enumerate the standards and procedure of storing cake products • Identify the storage method for cakes • OHS
CONDITIONS: Students/trainees must be provided with the following:
• Cutting materials • Packaging materials
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation checklist
UNIT OF COMPETENCY : PRESENT DESSERTS
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CODE : MODULE TITLE : PRESENTING DESSERTS MODULE DESCRIPTOR : This unit deals with the various and specialized
techniques of desserts presentation required by patisserie in hospitality enterprises
NOMINAL DURATION : CERTIFICATE LEVEL : NC II PREREQUISITE : SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1. Presents and serve plated desserts. LO 2. Plans prepare and conduct a dessert trolley and presentation. LO 3. Store and package desserts LO 1. PRESENT AND SERVE PLATED DESSERTS.
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ASSESSMENT CRITERIA:
1. Desserts are used and prepared according to product items, occasion and enterprise standards and procedures.
2. Desserts are plated and decorated in accordance with enterprise standards and procedures.
CONTENTS:
• Portion control and presentation of dessert • Steps in plating and decorating dessert
CONDITIONS: Students/Trainees must be provided with the following:
• Measuring Devices • Piping bags and attachment • China ware • Decorating materials
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT: • Oral-recitation • Written examination • Observation checklist
LO 2. PLAN PREPARES AND CONDUCTS A DESSERT TROLLEY PRESENTATION. ASSESSMENT CRITERIA:
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1. Planned and utilized trolley services for dessert according to available facilities
equipment and customer/enterprise requirements. 2. Prepared and arranged variety of desserts in accordance with enterprise standards
and procedure.
CONTENTS:
• Trolley services in preparation and presentation of dessert • Diagram presentation on how to arrange and prepare variety of dessert
CONDITIONS: Students/Trainees must be provided with the following:
• Measuring Devices • China ware • Decorating materials • Packaging materials • Trolley
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation checklist
LO 3. STORE AND PACKAGE DESSERTS ASSESSMENT CRITERIA:
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1. Stored dessert in accordance with the required temperature and customer’s specifications.
2. Packaged desserts in accordance with established standards and procedures. CONTENTS:
• Temperature range in storing desserts • Packaging design techniques
CONDITIONS: Students/Trainees must be provided with the following:
• Packaging materials • Thermometer • Display cabinets including temperature controlled cabinets • Refrigerator • Chillers • Freezers • China ware
METHODOLOGY:
• Lecture- Discussion • Demonstration • Application • Presentation
ASSESSMENT METHOD:
• Hands-on • Direct Observation • Practical Demonstration
UNIT OF COMPETENCY : PREPARE AND DISPLAY PETITS FOURS CODE :
73
MODULE TITLE : Preparing and displaying petit fours MODULE DESCRIPTOR : The module covers the knowledge, skill and
attitude required to be able to prepare and display petits fours to a level of high and consistent quality.
NOMINAL DURATION : CERTIFICATE LEVEL : NC II PREREQUISITE : SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO 1. PREPARE ICE PETITS FOURS LO 2. PREPARE FRESH PETITS FOURS LO 3. PREPARE MARZIPAN PETITS FOURS LO 4. PREPARE CARAMELIZED PETITS FOURS LO 5. DISPLAY PETITS FOURS LO 6. STORE PATITS FOURS
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LO 1 : PREPARE ICED PETITS FOURS ASSESSMENT CRITERIA:
1. Sponges and bases are prepared, cut and assemble according to standard recipes and enterprise requirements and practices.
2. Fillings are prepared with the required flavors and consistency. 3. Fondant icing is brought in accordance with the required temperature and
established standards operating procedures. 4. Decorations are designed and used in accordance with the establishment
standards and procedure. CONTENTS:
• Characteristics of classical and contemporary petits four • Underlying principles in making petit fours • types and kinds of sponge and bases • different kinds of fillings • Procedure in making fondant icing • decors and designs
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Small hand tools • Measuring equipment • Set of knives • Rolling Pin • Decorative cutters • Molder • Pots and pans • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation
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LO 2: PREPARE FRESH PETITS FOURS ASSESSMENT CRITERIA:
1. A selection of small choux paste shapes are baked and decorated in accordance with established standards and procedures.
2. Baked sweet paste are prepared and blinded in accordance with established standards and procedures.
3. Garnishes, glazes and finished are used in accordance with the established standards and procedures.
CONTENTS • Identify the kinds of small choux paste • Types of sweet paste and fillings • Different garnishes, glazes and finishes
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Small hand tools • Measuring equipment • Bake wares • Pot and pans • Molder (tart) • Pastry brusher • Piping tube • Pastry bag • Set of knives • Decorative cutters • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation
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LO 3: PREPARE MARZIPAN PETITS FOURS ASSESSMENT CRITERIA:
1. Flavor and shape quality marzipan appropriate producing mini-size fruits 2. Coat marzipan fruits to preserve desired eating characteristics of and of
required, soften with egg whites, pipe into shapes are seal/brown with applied heat according to enterprise practice.
CONTENTS • Specify flavor and shape quality marzipan • Tips on coating marzipan fruits
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Small hand tools • Heavy duty equipments • Pans and pots • Measuring equipment • Piping tube • Set of knives • Molder • Rolling Pin • Decorative cutters • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation
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LO 4: PREPARE CARAMELIZED PETITS FOURS ASSESSMENT CRITERIA:
1. Select and coat fresh fruits/fruit segments with the pale amber-colored caramel 2. Sandwich dried fruits or nuts or fill with flavored marzipan and coat with pale-
amber colored caramel according to specification enterprise standards.
CONTENTS • Identify the specification of fresh fruits needed to caramelized • Identify the specification of dried fruits needed. • Identify the kinds of sugar to caramelized
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Small hand tools • Heavy duty equipments • Pans and pots • Measuring equipment • Set of knives • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation checklist
LO 5: DISPLAY PETITS FOURS
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ASSESSMENT CRITERIA:
1. Select and prepare appropriate receptacles for petits fours 2. Display petits fours creatively to enhance customer appeal.
CONTENTS • Identify the kinds of receptacles for petits fours • Tips on how to display petit fours
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Small hand tools • Display stands / flat forms • Set of knives • Decorative cutters • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation
LO 6: STORE PETITS FOURS
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ASSESSMENT CRITERIA:
1. Store petits fours in proper temperatures and conditions to maintain maximum eating qualities, appearance and freshness.
CONTENTS
• Tips on storing petits fours • Identify the proper temperature needed
CONDITIONS: Students/trainees must be provided with the following:
• Personal Protective equipment • Storage area • CD’s, VHS • Hand-outs
METHODOLOGY:
• Lecture/Discussion • Demonstration/Application • Oral Presentation
ASSESSMENT:
• Oral-recitation • Written examination • Observation