Indian Institute of Management Lucknow POST GRADUATE PROGRAMME COURSE NUMBER: OM01101 OPERATIONS MANAGEMENT COURSE OUTLINE TERM II, 2015-2016 Instructor and Contact Information NAME: Profs. K N Singh/ R. K. Srivastava/ Sushil Kumar/ Samir K. Srivastava / O S Vaidya/ Indranil Biswas/ Adjunct faculty E-mail: [email protected]/[email protected]/ [email protected]/[email protected]/[email protected]/[email protected]Office: Chintan block, IIM Lucknow OFFICE TEL:6644/6613/6634/6667/6639/6663 COURSE DESCRIPTION Operations Management, a core managerial discipline for all types of organizations, private sector or public sector, manufacturing or services, is responsible for creating value in the form of goods and services. . An Operations manager has number of responsibilities, ranging from product and/or service design, making sure machines are operating correctly, forecasting, capacity planning, scheduling , managing inventories, assuring quality, motivating employees, deciding where to locate facilities and many more issues to help run the organization efficiently and effectively. This module introduces the role of operations managers, covering a range of topics including: operations design, capacity planning and control, facility layout, project management, planning and scheduling, forecasting, and quality management etc. COURSE OBJECTIVE This course on Operations Management has been designed with the 1
Transcript
Indian Institute of Management Lucknow
POST GRADUATE PROGRAMME
COURSE NUMBER: OM01101
OPERATIONS MANAGEMENT
COURSE OUTLINE
TERM II, 2015-2016
Instructor and Contact InformationNAME: Profs. K N Singh/ R. K. Srivastava/ Sushil Kumar/ Samir K. Srivastava / O S Vaidya/ Indranil
Operations Management, a core managerial discipline for all types of organizations, private sector or public sector, manufacturing or services, is responsible for creating value in the form of goods and services. .
An Operations manager has number of responsibilities, ranging from product and/or service design, making sure machines are operating correctly, forecasting, capacity planning, scheduling , managing inventories, assuring quality, motivating employees, deciding where to locate facilities and many more issues to help run the organization efficiently and effectively.
This module introduces the role of operations managers, covering a range of topics including: operations design, capacity planning and control, facility layout, project management, planning and scheduling, forecasting, and quality management etc.
COURSE OBJECTIVE
This course on Operations Management has been designed with the following broad objectives:
1. To provide an understanding of different manufacturing and service organizations, and awareness of Operations Management as a major functional area of management.
2. To acquaint students with different tools, techniques and methodologies used for analysis, design and improvement of various sub-functions involved in Operations Management.
3. To give insight into the nature of relationships between various factors of Production/Operations Management, and relate them to system output.
4. To equip graduates with practical approaches to the application of quantitative and qualitative analysis and studies, for diagnosing and improving the functioning of the operation(s).
Following are the expected course leaning outcomes:
1. Understand the role and importance of Operations Management in an organization.
2. Understand and analyze the Operations management issues in a firm.
3. Understand various sub functions in operations domain
4. Demonstrate an overall knowledge of operations management in the areas of product development, process analysis, forecasting, planning and execution, quality etc.
5. Understanding the issues and challenges in operations management, its role in the business.
6. To articulate the consequences of real decisions that impacts the operations in an organization. These include, but are not limited to cost, quality, customer service, etc.
ALIGNMENTS OF INTENDED PROGRAM & COURSE LEARNING OUTCOMES
1 To acquire knowledge and skills in key functional areasCL 1;Assessments
2To internalize the knowledge and skills in key functional areas CL 2,3 & 4; Assignment
3 To integrate and apply business knowledge CL 6
4 To develop a global perspective CL 5; Case Studies
5 To inculcate values of professionalism, ethical leadership and social responsiveness
Case Studies
6 To master relational and interpersonal communication skills Presentations/ Assignments
REQUIRED COURSE MATERIALS AND READINGS
TEXTBOOK
T1. Jay Heizer and Barry Render, Operations Management, 11th Edition, Pearson Education India.
T2: Eliyahu Goldratt and Jeff Cox, The Goal current Indian edition
REFERENCE BOOKS
1. "Operations Management: Processes and Supply Chains”, by Lee J. Krajewski, Larry P. Ritzman, Manoj K. Malhotra and Samir K Srivastava, ISBN: 9788131728840, Pearson Education, 2010.
2. "Operations Management: Theory and Practice" by B. Mahadevan, Pearson Education, 2010.3. "Operations Management for Competitive Advantage" (11th Edition), by R.B. Chase, N.J. Aquilano, F.R.
Jacobs & Nitin Agarwal, Tata McGraw-Hill Latest Indian Edition.4. "Operations Management: Theory and Problems" (3rd Edition) by J.G. Monks, McGraw Hill, 1987.5. "Operations Management: Production of Goods & Services" (2nd Edition) by J.O. McClain & L.J.
Thomas, Prentice Hall India, 1987.6. "Motion and Time Study: Design and Measurement of Work" (7th Edition) by R.L. Barnes, John Wiley,
3
1980.7. "Production Systems: Planning, Analysis and Control" (4th Edition) by J.L. Riggs, John Wiley, 1987.8. "Quality Control Circles at Work", Asian Productivity Organisation, Tokyo, 1984.9. "Productivity Engineering and Management" by D.J. Sumanth, McGraw Hill, 1985.10."Service Management" by D.A. Collier, Reston Publishing, 1984.
Cases as required for the concerned Chapter in the Heizer & Render text will be shared during the classroom sessions
EVALUATION
Exams: There will be two examinations. The first exam will be based on the Sessions 1 through 10 and the second exam will be broadly based on Sessions 11 through 20.
Quizzes and Assignments: Based on the requirements of the course, there will be quizzes and group/individual assignments.
Class Participation: Students are responsible for all materials covered and readings assigned. Be prepared to answer certain questions that had been emphasized in prior classes or from the reading assignments. Your performance and participation will then be used to determine your participation mark.
GRADING SCHEME
Mid Term Exam 30
End Term Exam 40
Quizzes/ Assignments 20-30
Class Participation 0-10
Total 100
ACADEMIC DISHONESTY
Academic dishonesty or misconduct is cheating that relates to an academic activity. It is a violation of trust between the Institute and its stakeholders. Plagiarism, fabrication, deception, cheating and sabotage are examples of unacceptable academic conduct. Please consult the PGP Manual for the section on academic dishonesty
COURSE SCHEDULE
Session Topics to becovered in the course
Readings and Book Chapter
Assessment Criteria
1 Operations Management: Function and its Role/Significance.
T1: Ch. 1Case: The Faltering Factory
Quiz/ Exam
2 Operations Strategy and Competitiveness Ch. 2 Quiz/ Exam/Assignment
3 Product Design and Development Ch. 5 Quiz/ Exam/Assignment
4-5 Design of Manufacturing & Service Ch. 7 Quiz/ Exam/Class-room Exercise/Assignment
