1. Course / Programme title

7QC Tools for Continuous Quality Improvement

2. Duration

16 hours (2 days)

3. Certification

Certificate of Attendance, by KDU Penang University College

4. Course Objective

To equip participants with knowledge in understand, select and apply the appropriate tool effectively for process improvements and problems solving.

5.

Target Group (by designation) Supervisor, Engineer & Manager

6. Targeted industry/industries for the courses

Manufacturing Industries (especially SMEs) Or any relevant industries

7. Course Content/Outline

A Customer’s impression of quality begins with the initial contact with the company and continues through the life of the product. Manufacturer is required to take proactive action and achieve total customer satisfaction. Basic 7 QC tools are commonly used in most manufacturing company, and it can be applied in any industries. It is one of the most basic and important tools and apply daily, to monitor and evaluate production performance. This training is suitable for employees, who need to perform various types of analysis, for performance improvements, and benefits the organization. Curriculum structure: 1. Quality Everywhere

Quality Control

Quality Management

Total Quality Management

2. 7 Basic QC Tools

Brainstorming – Source of IDEAS

Check sheet

Scatter Diagram

Histogram

Stratification

PARETO Chart

Ishikawa/ Fishbone Diagram

Variable and attribute Control Chart 3. Case Studies

Small group discussion of real life application

Problem solving

8. Trainer(s)

Dr Sim Hock Kheng

PhD (Eng.), MEng.(Engineering Management)

PSMB Certified Trainer

Level 1 TRIZ Practitioner

Level 2 TRIZ Practitioner

9 Training fee (incl. materials) RM 200 per pax (max. 20 participants)

10. Training provider

KDU College (PG) Sdn Bhd (879357X)

11. HRDF claimable

Yes (SBL-Khas)