Build confidence and thrive.
There are lots of
companies like
ours. But they are
not us.
thisisthrive.com
2019
Training
Courses
Enjoy,
we’ll answer straight away.
[email protected] or call: +44 (0) 20 8673 5587. If we’re not on another call,
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Bespoke assessment centres for recruitment
Development centres for leadership development
Psychometric profiling
The Thrive Team
Learn to thrive in a changing world. this
isth
rive.c
om
Go to thisisthrive.com for more information about these services.
If you’d like to book one of our courses, please send an email to:
In this brochure you’ll find our most popular 'off-the-shelf' courses. These courses are all tried-and-tested, very popular and ready to go!
In addition to what you'll find in this brochure, we also offer:
Qualifications accredited by the Chartered Management Institute (CMI) see page 6 Bespoke role play sessions, including forum theatre with actors page 11
Welcome to our 2019 training brochure.
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Off the shelf, straight to your training room
Here’s the list of courses that are ready-made and ready-to-go. All you
need to do is add people. Of course if you want something designed
Course Title Format/Length Ref Page
Developing the Leader 1-day workshop LM101 4
Managing Team Performance 2-day workshop + 1:1 follow-up LM102 5-6
Core Coaching Skills 1-day workshop LM103 7
Persuasive Communication 1-day workshop + 1:1 follow-up LM104 8
Interview Skills 1-day workshop LM105 9
Managing Meetings ½ day workshop + 1:1 follow-up LM106 10
Building Resilient Teams 1-day workshop + action learning LM107 12
RQi Practitioner Programme 2 ½ day workshops + remote learning LM108 13-14
Personal Development Programme 1-day workshop PDC201 15
Building Personal Resilience 1-day workshop + RQi report PDC202 16
Unleash Your Strengths ½ day workshop + VIA report PDC203 17
Goal Setting for Success ½ day workshop PDC204 18
Emotional Intelligence 1-day workshop + EQ-i report PDC205 19
Customer-Friendly Writing ½ day workshop PDC206 20
Business Report Writing ½ day workshop PDC207 21
All of our courses are delivered by industry experts.
RQi Practitioner Training Complete this 2 ½ day programme to become an
accredited Practitioner of the Resilience Quotient
Inventory™ (RQi™). See pages 12-13.
especially for you, we can do that too. Please ask.
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Developing the Leader LM101
Learning Objectives
1. Describe the differences between leadership,
management and administration
2. Understand your organisation’s ethical and value-
based approach to leadership
3. Identify your preferred leadership style
4. Apply different approaches to management depending
on the needs of your team
5. Describe the leadership skills required to ensure team
involvement and achievement of objectives
Course Contents
The differences between leadership, management and
administration
Making the transition from technical expert to people
manager
The impact of the organisation’s culture and values on
leadership
Identifying your preferred management style: Directive,
Democratic or Delegative
Understanding key leadership models:
o Action-Centred Leadership: Task-Team-
Individual (John Adair)
o Situational Leadership: Directing-Coaching-
Format/Timing
One-day tutor-led workshop for
up to 12 delegates.
Who should attend?
This course is for new managers
and those who aspire to senior
leadership positions.
Facilitators
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster.
Tammy Tawadros,
Psychologist, Organisational
Development (OD) Consultant
and associate at Cass and
Ashridge Business Schools.
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former Head of Training at
Pret A Manger.
CMI Qualifications Delegates who successfully complete Leadership Modules LM101 and LM102 have the opportunity to
gain a Level 5 Award in Leadership and Management accredited by the Chartered Management
Institute (CMI).
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Delegating-Supporting (Ken Blanchard)
Adapting your own style to meet the needs of your team
Organisational, legal and ethical requirements for
trust, respect and support within your team
all leaders
How to establish a culture of professionalism, mutual
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Managing Team Performance LM102
Learning Objectives
1. Identify and agree performance objectives with
individuals and teams
2. Monitor and assess performance against objectives
3. Provide advice, feedback and guidance to improve
performance
4. Plan and conduct challenging conversations to tackle
poor performance
5. Identify and manage conflict within teams
6. Apply the organisation’s disciplinary and grievance
procedures
Topics – Day 1
Setting goals aligned to departmental objectives
Achieving clear alignment between goals and tasks
Monitoring performance – use of recording systems for
individuals and teams
Building trust and mutual support
o Behaviours that engender trust
o Psychological contracts
Managing performance improvement
o Informal and formal ways of providing
feedback
o The feedback sandwich
o Recognising and celebrating successes
Conducting challenging conversation
o How to structure a feedback session using real
life examples
o Role play sessions (including forum theatre) –
performance by actors, observation and
intervention
o Practice and feedback
o Planning future conversations with colleagues
Format/Timing
Two-day tutor-led workshop plus
one-to-one coaching. Up to 12
delegates.
Who should attend?
This course is for new managers
and those who aspire to senior
leadership positions.
Facilitators
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster.
Tammy Tawadros,
Psychologist, Organisational
Development (OD) Consultant
and associate at Cass and
Ashridge Business Schools.
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former Head of Training at
Pret A Manger.
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Topics – Day 2
Causes of conflict
Symptoms of conflict
Tactics that can create conflict
Dealing with conflict (mediation and negotiation)
Using EI skills to manage conflict
Disciplinary and grievance procedures
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Delegates who successfully complete leadership modules LM101 and LM102 have the opportunity to gain a
Level 5 Award in Leadership and Management accredited by the Chartered Management Institute (CMI).
Management and Leadership
Qualifications
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To find out more about our qualifications, please go to: thisisthrive.com/CMI.
Qualifications from the Chartered Management Institute
In fact, we offer a full range of CMI accredited qualifications in Leadership, Management and Coaching Skills. CMI offers qualifications from Level 2, which are ideal for aspiring managers, to Level 8, which are suited to C-level senior managers.
Levels 2 & 3 offer a broad range of knowledge ranging from team leading to project and resource management. For mid managers, Levels 4 & 5 (equivalent to a degree) focus on developing core management skills such as managing resources, recruitment and information management. Levels 6 & 7 are developed for Directors and Senior Managers who have the responsibility to translate organisational strategy into effective performance. CMI is the only organisation that offers Level 8 (equivalent to a doctorate) which is suited to C-level senior managers.
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Coaching Skills LM103
Learning Objectives
1. Describe the principles of performance coaching
2. Use the TGROW Model to structure a coaching session
3. Use core coaching skills: rapport building, active
listening, powerful questioning and goal setting
4. Identify the right situations for coaching
5. Know when and how to delegate
Course Contents
The principles of performance coaching
Coaching contracts: confidentiality, trust and
ownership
Using the TGROW Model to structure a coaching
session
Putting coaching skills into practice
o Rapid rapport building
o Active listening
o Powerful questioning
o Goal setting
o Building motivation
How to set inspiring and motivating goals using
SMARTER and Well-Formed Outcomes
Identifying opportunities to coach your team
Practising coaching skills with real-life scenarios
Identifying situations for coaching v. delegation
Format/Timing
One-day tutor-led workshop
plus one-to-one, plus action
learning and follow-up coaching
sessions. Up to 12 delegates
Who should attend?
This course is for new managers
and those aspiring to senior
leadership positions.
Facilitators
Matthew Critchlow, Director
of Thrive and Visiting Lecturer
at the University of
Westminster.
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former Head of Training at
Pret A Manger.
Louise Engleman, Senior
Training Associate at Thrive,
qualified coach and mediator
and currently Training
Manager at Innocent Drinks.
What do people say? “Working with Matthew Critchlow has been both
enlightening and inspiring. He has a wonderfully warm
engaging style balanced with a depth and breadth of
knowledge which translate into techniques that are
easily accessible to delegates.”
James Anderson-Dixon, Customer Relationship
Manager, Nationwide Building Society.
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Persuasive Communication LM104
Learning Objectives
1. Describe the fundamental principles of persuasive
communication
2. Identify the most persuasive elements of your idea,
product or request
3. Boost personal impact through use of voice and body
language
4. Persuade your audience using appeals based on ethos,
pathos and logos
5. Use story telling techniques to get your message across
Course Contents
An introduction to persuasive communication
Core elements of persuasive communication
Understanding your purpose
The most persuasive elements of your case, argument
or product
Understanding your audience
Behavioural change techniques
Building personal impact
“It’s not what you say, it’s how you say it”
Relationship between self-confidence, skills and
authenticity
Voice and posture exercises for boosting personal
impact and self-confidence
The art and science of persuasive communication
How to structure a persuasive presentation
How to apply pathos (speaker credibility), ethos
(emotional appeals) and logos (logical appeals)
Conveying authenticity
Use of story-telling techniques
Modelling success – review and analysis of video
footage (e.g. content, verbal and non-verbal
communication, attitude/audience connection)
Practice presentations
Participants deliver a pre-prepared presentation (topics
chosen by client) + feedback session
Format/Timing
Who should attend?
This course is for anyone
responsible for designing and
delivering presentations intended
to inspire, engage or motivate
their audience.
Facilitator
Louise Kerr, Voice Coach,
Personal Impact Consultant and
Director of Resonance Voice.
One day workshop, one-to-one
follow-up (45 min) and two hours
of reflective learning. Up to 10
delegates.
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Interview Skills LM105
Learning objectives
1. Describe the principles of targeted selection and how
targeted selection is applied in an interview situation
2. Explain the difference between competency-based
and strengths-based interviews
3. Write an interview guide based on targeted selection
4. Practice interview skills
5. Apply techniques that minimise bias and promote
diversity in recruitment
Course topics
Foundations of good interview practice
The importance of a robust selection process
The principles of targeted selection
The principles of competency-based and strengths-
based interviews
The power of combining competency-based and
strengths-based interviews
Psychology of interviewing
Exploring and recognising your own mental filters and
cognitive bias and how to manage them
Interviewing and diversity
Exploring the role of the interviewer in promoting
diversity through an understanding of equal
opportunities legislation and best practice recruitment
Interviews skills
How to draft and use questions that identify strengths
and natural talents
Facilitated session using ‘live interview’ and round
table discussion of behaviours demonstrated
Interview practice sessions in pairs and with facilitators
Timing/format
Who should attend?
This course is for those
responsible for recruitment at all
levels in an organisation, from
graduates to senior leaders.
Facilitators
Rosalie Millard-Evans
Chartered Occupational
Psychologist and Senior
Training Associate at Thrive.
Rosalie worked previously as a
Talent Development
Consultant for Vodafone UK
and Cable & Wireless.
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster.
One day workshop for a total of
10 delegates.
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Managing Meetings LM106
Learning objectives
Run meetings which optimise use of time and enhance
productivity
Use facilitation skills to chair meetings and maximise
contributions from attendees
Develop clear plans for follow-up and actions after
meetings
Course Contents
Agree the purpose of your meetings and identify the
benefits and desired outcomes for you, your team and
your organisation
Great planning and how to do this in real time
The art of facilitation – how to encourage participation
and collaboration and how to deal with challenges and
conflict
Define roles and responsibilities when chairing a
meeting
How to stay on track (e.g. by focusing on outcomes)
Learning Approach
Participants are requested to plan a meeting they intend
to run in the workplace and then discuss outcomes with
the facilitator during a one-to-one follow-up session.
Format/Timing
Who should attend?
This course is for anyone
responsible for planning and
facilitating meetings.
Facilitators
Ewan Stickley, Senior Training
Associate at Thrive, ICF-
accredited coach and former
Head of Training at Pret A
Manger.
What do people say? “A very informative, well-structured course that got people discussing the issues … I’d like to thank the
Estates Dept. for arranging such a useful course”.
The Royal Marsden NHS Foundation Trust
Half day workshop, plus one-to-
one follow-up (45 min) for up to
10 delegates.
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Role Play
Forum theatre is a particularly powerful learning intervention. Role play within forum theatre takes on
different forms, with the action either fully or partly scripted. If the action is only partly scripted, a
facilitator stops the action and asks the audience to guide the actors on how to play the scene. If the
dialogue is fully scripted, discussion is facilitated when the scenes have finished. In some sessions,
delegates have the opportunity to interact in a scenario with the actors.
Forum theatre is an impactful way to learn the subtleties of effective communication and for learners
to share good practice. It is also successful in cascading messages to large groups of people quickly
and dynamically.
We work with our partner organisation London Role Play to deliver a wide variety of role play and
forum theatre sessions. To learn more about our role play, go to: thisisthrive.com.
Forum TheatreLondon
Role PlayCompany
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We can offer bespoke role play sessions in most of our workshops (when requested), including group
role play and forum theatre. We use professional actors with expertise in both corporate role play and
feedback techniques to help delegates maximise learning.
Forum Theatre
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Building Resilient Teams LM107
Learning objectives
Describe key models of stress and resilience
Explain the benefits of the Health and Safety Executive
(HSE) Management Standards
Explain the concept of employee engagement and how
engagement links to resilience and wellbeing
Complete a gap-analysis to identify team pressure
points and opportunities for building resilience
Use coaching and goal setting techniques to help build
resilience in teams
Course Contents
Models for understanding stress and resilience
Definitions of resilience and stress
How to be resilient in a nutshell – The Seven Elements
of Resilience©
The Transactional Theory of Stress (TTS)
Identifying stress symptoms in yourself and others
The role of leadership in building resilience
What are the conditions that promote high
performance in the workplace?
The Health and Safety Executive (HSE) Management
Standards (Demands, Control, Support, Relationships,
Role and Change)
The HSE Management Standards Indicator Tool – team
results
Gap analysis
Identifying strengths and areas for improvement
Using coaching structures (e.g. TGROW) to develop a
strategy for improvement
Format/Timing
Who should attend?
Those responsible for teams of 2
to 200 who want to promote
greater resilience and sustainable
high performance.
Facilitators
Matthew Critchlow, PhD,
Director of Thrive and
Visiting Lecturer at the
University of Westminster
and
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former Head of Training at
Pret A Manger.
Preparation
Delegates are asked to conduct the HSE Indicator Tool questionnaire with their team a week before
the course. Thrive will provide a unique link for each delegate plus an explanatory letter to use with
staff. We process the data and provide results during the course.
One day workshop for a total of
12 delegates.
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RQi Practitioner’s Training LM108
This course is designed for coaches, Occupational Psychologists and other learning and development
professionals who want to use the Resilience Quotient Inventory™ (RQi™) to support individual clients.
Learning objectives
1. Explain what resilience means and the benefits it can
bring both personally and professionally
2. Explain how the Resilience Quotient Inventory™
(RQi™) is designed
3. Describe the psychometric properties of the RQi™
4. Undertake 1-2-1 feedback sessions with the RQi™
5. Coach clients in setting goals and actions for managing
resilience based on a review of their RQi™ Report
Background
Resilience is more than just bouncing back from adversity and
coping with stress. It’s about becoming stronger as a person,
even after negative life events.
The RQi™ is a new psychometric tool which provides a
comprehensive measure of personal resilience. The RQi™
incorporates well-established assessment scales developed by
leading psychologists around the world along with new scales
developed by Dr Matthew Critchlow (Thrive/University of
Westminster) and Dr Julian Edwards (Open University). The RQi
goes beyond psychometrics - it assesses lifestyle and
environmental factors to provide a rigorous, comprehensive
and reliable test for resilience.
Course Structure
Remote learning module (2 hours)
Group workshop (2 days)
Post-course online assessment (up to 1.5 hours)
Preparation
Before the course participants complete their own RQi™.
Please see: RQi Introduction and FAQs Document which
provides more information about completing the
questionnaire. You will receive your RQi report at the training.
Timing This course has three elements:
(1) distance learning [2 hours], (2)
tutor-led workshop [2 days] and
(3) a post-course online
assessment [up to 1.5 hours]. The
workshop sessions run from
09:30 – 16:00.
Who should attend?
This course is for Learning and
Development Professionals,
coaches and Occupational
Psychologists who want to use
the RQi to support individual
clients.
Facilitator
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster and Ewan Stickley,
Senior Training Associate at
Thrive.
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Workshop Topics
DAY 1
Models for understanding resilience
The meaning and benefits of personal resilience
How to be resilient in a nutshell – The Seven Elements of Resilience©
The theoretical framework & psychometric properties
The transactional model of stress and resilience
The seven Elements and 27 Sub-Scales of the RQi™
Correlation and regression analysis showing inter-relationships of RQi Elements, Sub-Scales and
outcome measures
Working with clients
Recommended structure for feeding back the results of the RQi™
Interpreting individual RQi reports
Preparation for day 2: Reviewing an RQi™ profile
DAY 2
Feedback skills with the RQi
One-to-one feedback skills
o Interpreting reports
o Communicating results
o Setting goals and actions
o Practice in pairs and trios
Working with teams and organisations
Delivering a resilience programme
The RQi Team Report™
Accreditation Those who successfully complete this course are licensed to purchase and use the RQi with clients
according to the Terms and Conditions of an RQi Practitioner (please see T&Cs document). Individual
RQi™ Reports can be purchased at a cost of £55 +VAT from Thrive.
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Personal Development Programme PDC201
Learning Objectives
1. Identify your personal strengths, values and preferred
learning style
2. Identify work and career preferences using the Career
Anchors Inventory
3. Use the TGROW model for self-coaching
4. Build confidence to manage change effectively
5. Develop meaningful and motivating goals using
SMARTER and ‘Well-Formed Outcome’ structures
6. Build the motivation to stay on track and achieve your
goals
Course Contents
Raising Self Awareness
Identify your personal strengths and values
Identify your work preferences using the Career Anchors
Inventory
Identify where you are now and where you want to be
in the future: The Wheel of Life and Gap Analysis
The principles of self-coaching
The TGROW model for self-coaching
Making the right choices: decisional balance exercise
Setting Goals
The benefits of goal setting
How to set SMARTER goals and Well-Formed
Outcomes
Making it happen
Format/Timing
This is a one-day workshop for
up to 12 participants.
Who should attend?
Facilitators
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster and
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former Head of Training at
Pret A Manger.
Top Tips – Delegates have the opportunity to sign up to our
weekly top tips and get access to on-line learning resources.
This course is for anyone who
wants to succeed in the world of work!
Build motivation to achieve your goals
Set an action plan that succeeds
Dealing with setbacks and failure
Behavioural change techniques to help you stay on track
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Building Personal Resilience PDC202
Learning Objectives
1. Explain what resilience means and the benefits it can
bring both personally and professionally
2. Describe what stress is and use proven techniques to
minimise its negative impact
3. Identify your preferred coping strategies with the
Resilience Quotient Inventory™ (RQi™)
4. Solve problems creatively, even when under pressure
5. Manage stressful thoughts and emotions
6. Build a resilient mind-set with positive self-talk and the
ABCDE technique
7. Use techniques to enhance your mood by changing
your physiology
Course Contents
Models for understanding resilience
The meaning and benefits of personal resilience
How to be resilient in a nutshell – The Seven Elements
of Resilience©
Stress and the Flow model
Strategies for managing stress
Recognising the signs of stress
The Fight or Flight Response
How to switch off the stress response
An introduction to pressure-coping strategies
Understand your coping style with the RQiTM
Managing life’s challenges
The 7-Step Problem Solving Technique (or PRACTICE
technique) and practice in pairs
Managing Emotions
An introduction to emotion regulation
How to manage stressful thoughts with positive re-
interpretation and re-framing
Improve your mood by changing your physiology
The beliefs of resilient people: optimism and self-
confidence
Building positive beliefs
Format/Timing
This course is run over one day.
Who should attend?
This course is for anyone who
wants to thrive in the workplace,
even when the going gets tough.
Facilitators
This course is run by
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster and
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former head of training at Pret
A Manger.
What do people say? “Really motivating and enjoyable
course. Best course with the BMJ in 8
years! Lots of further reading to do
and things to plan and look forward
to.”
British Medical
Journal (BMJ)
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Unleash Your Strengths PDC203
Learning Objectives
1. Describe what character strengths are
2. Describe how character strengths can help boost
confidence and enhance performance at work
3. Identify your own “signature strengths” using the Value
in Action (VIA) survey
4. Recognise your strengths in overdrive and use tactics to
work around your weaker areas
5. Identify new ways to apply your strengths to help in
work, relationships and wellbeing
Course Contents
Understanding character strengths
What are character strengths?
The difference between allowable weaknesses and
limiting weaknesses
How to spot a strength in overdrive
The character strengths card game – do you know your
strengths?
Uncovering your own strengths
Identifying strengths using the VIA survey
Personal profiles
Raising self-awareness – did you know your own
strengths?
Applying strengths for success
Identify new and innovative ways to apply your
strengths
How to control the controllable when your strengths go
into overdrive
Identify ways to re-craft your work to utilise your
strengths further
Setting goals
Format/Timing
This course is run over one day.
Who should attend?
This course is for anyone who
wants to identify and utilise their
strengths for higher sustainable
performance, whatever their role.
Facilitators
This course is run by:
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster and
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former Head of Training at
Pret A Manger.
Self-Assessment Tools
There are several psychometric profiles that can be used to evaluate people’s strengths. We use the
VIA Survey and StrengthscopeTM. Both these instruments fit well with the above course. You may use
another tool in your organisations and we can integrate that too if required!
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Goal Setting for Success PDC204
Learning Objectives
1. Describe the benefits of setting goals
2. Complete a ‘Wheel of Life’ exercise to help you identify
the right personal and professional goals
3. Design SMARTER goals and Well-Formed Outcomes
4. Boost motivation to remain focused on your goals
5. Use a variety of behavioural change techniques – from
‘Nudge’ Theory to behavioural psychology – to help
turn goals into reality
Course Contents
The benefits of goal setting
How to choose the right goals
The Wheel of Life exercise
Unleash the true power of SMARTER goals
Design ‘Well-Formed Outcomes’ that are motivating
and inspiring
Discover how to turn goals into reality
o Set an action plan ... that succeeds
o Avoid the planning fallacy
o Identify previously un-tapped resources
o Build motivation to stay on track
o The power of Nudge: Change your
environment so you don’t have to rely on
willpower
o Use the power of the unconscious mind to
make goal attainment easier
Format/Timing
This is a half-day workshop for up
to 12 participants.
Who should attend? This course is for anyone who
wants to define their goals and
build motivation to turn goals
into reality.
Facilitators
This course is run by:
Matthew Critchlow, PhD,
Director of Thrive and Visiting
Lecturer at the University of
Westminster and
Ewan Stickley, Senior
Training Associate at Thrive,
ICF-accredited coach and
former Head of Training at
Pret A Manger.
What do people say? I thoroughly enjoyed this course and would recommend it to anyone who wants to
get more focus on their goals.” Movell Dash, Project and Programme Manager,
HM Revenue and Customs (HMRC)
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Emotional Intelligence PDC205
Learning Objectives
1. Explain what Emotional Intelligence (EI) is and the
benefits it brings in personal and professional life
2. Describe the five dimensions of the Emotional Quotient
Inventory (EQ-I 2.0)
3. Identify the key EI skills relevant to your job
4. Identify your own EI strengths and areas for growth
5. Apply key EI skills including active listening, impulse
control and empathy
Course Contents
What is Emotional Intelligence
The different families of emotions
The link between thoughts, emotions and behaviours
EI skills and success
The EI card game
Your EQ-i 2.0TM Report (optional)
Identifying EI strengths and areas of growth
Identifying key EI skills relevant to your job
Create strategies for dealing with key work and/or
personal-life scenarios
Strengthen core EI skills:
o Empathy – With mindful listening
o Impulse control - Managing impulses with
conscious planning
o Assertiveness - Apply the principles of
assertive communication
o Empathy - Use key empathic skills: active
listening and empathic questioning
Format/Timing
This course is run over one day.
Who should attend?
This course is for anyone who
wants to strengthen emotional
and social skills for higher
performance and more fulfilment
in life.
Facilitator
This course is run by Matthew
Critchlow, PhD, Director of
Thrive, Visiting Lecturer at the
University of Westminster and
accredited practitioner of the EQ-
i.
Self-Assessment and Coaching
Delegates have the option to receive their own EQ-i 2.0 Report which requires completion of a 20 min
on-line questionnaire. Thrive also offers one-to-one EI coaching with accredited practitioners of the
EQ-i 2.0TM profile.
Thrive Training Ltd Training Brochure
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Customer-Friendly Writing PDC206
Learning Objectives
1. Reduce the time you spend on business writing (and
reading)
2. Increase clarity so others can read and understand you –
first time through
3. Improve your own and your organisation’s image
through what you write.
Course Contents
Cut the waffle – concise writing
The beauty of brevity
Wordiness traps
Pruning techniques
Watch your tone – updated writing
‘Old-fashioned writing’ traps
‘spoken writing’ techniques
‘coffee-cup’ test
Make it plain – clear writing
Active versus passive voice
Finding-and-fixing techniques
Readability indexes
Techniques for improving readability
Format/Timing This is a half-day course with
optional ½ - 1-day follow-up.
Who should attend?
This course is for anyone who
writes letters, reports, procedures,
appraisals, emails… any business
writing.
Facilitator
This course is run by Stefan
Atkinson – Senior Training
Associate and Director of
Training at Park Sims.
Follow-up
We like to take samples of
attendees’ writing and run either
a day or half-day of tutorials to
talk through successes and areas
for further improvement. This
helps to embed learning.
Thrive Training Ltd Training Brochure
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Business Report Writing PDC207
Learning Objectives
1. Prepare work reports in a logical, step-by-step, time-
saving way
2. Structure materials so it's quicker and easier to write –
and quicker and easier for the reader to understand
3. Apply a writing style that's clear and concise, even for
technical topics.
Course Contents
Getting started on the job
Defining your purpose
Starting your planning
Looking out for pitfalls
Understanding the audience
Planning your time around deadlines
Organising your material
Selecting the content
Creating the overall structure
Choosing the right internal structure
Defining the headings
Outlining the text
Polishing your report
Reducing fog
‘Boiler-plating’
Writing an executive summary
Format/Timing
This is a half-day course with an
optional half-day follow-up.
Who should attend?
This course is for everyone who
needs to write reports at work:
from one-pagers that summarise
a routine visit – to five-pounders
that finalise a major research
project.
Facilitator
This course is run by Stefan
Atkinson – Senior Training
Associate and Director of
Training at Park Sims.
Learning Approach
We minimise lecturing and reinforce learning with realistic exercises, and with lots of group
discussions. Thirty-odd hand-outs give each attendee ‘the book’ on report writing.
Thrive Training Ltd Training Brochure
Thrive Training Ltd Training Brochure 2016
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