54
Courts and Communication VI. International Conference Dr. Daniel Barcza 11.10.2018.
Courts and Communication VI. International Conference Dr. Daniel Barcza 11.10.2018.
THE CASE
OF THE COFFEE
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IS JUDICAL SYSTEM A
CUP OF COLD COFFE?
DESIGN THINKING:
A DIFFERENT MINDSET
http://dschool.stanford.edu
http://dschool.stanford.edu
http://dschool.stanford.edu
http://dschool.stanford.edu
http://dschool.stanford.edu
WHO IS THE
CUSTOMER?
PLAIN- TIFF
PLAIN- TIFF
GOVERN-MENT
PLAIN- TIFF
GOVERN-MENT
CITIZENS TAX-
PAYERS
PLAIN- TIFF
GOVERN-MENT
CITIZENS TAX-
PAYERS
JUDGES
JUDICIAL SYSTEM
PLAIN- TIFF
GOVERN-MENT
CITIZENS TAX-
PAYERS
JUDGES
JOURNEY OF THE
CUSTOMER
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customer journey map
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_
+
customer experience
service blueprint
DESIGNING
A CUSTOMER
CENTERED SERVICE
VISUAL IDENTY AND BRANDING
VISUAL COMMUNICATION
PHYSICAL ENVIRONMENT
PHYSICAL INTERACTONS & SERVICES
DIGITAL INTERACTIONS & SERVICES
Balázs Orlai, MOME
Eszter Béla, MOME
Julia Horvath, MOME
THE CASE
OF THE COFFEE
Courts and Communication VI. International Conference Dr. Daniel Barcza 11.10.2018. Vice Rector of Strategy
