TRAITQUEST Evolving Workplace Excellence
Covid-19 Digitalisation of Performance Management
& Appraisal Process
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Let's Start the Agenda of the day
TheBeginning:BusinessImpact
TheExpansion:A6erMOC
TheClimax:Decisions
TheEnd:Ac>ons
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TheBeginning:BusinessImpact
• Sales&Revenue• StaffAvailability• SupplyChain• FinancialCopyrightsReserved2020
wORLD ECONOMICAL EVENTS
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wORLD ECONOMICAL EVENTS
h2ps://www.aljazeera.com/ajimpact/ghost-town-coun@ng-cost-australias-bushfires-200127035021168.htmlCopyrightsReserved2020
Work From Home, The New Norm
ü ChangeBusinessModelinsellingyourproducts?
ü UseDigital/VirtualSupporttocon>nuesbusinessprocess?
Businesseswilllikelybeimpactedinthefollowingareas:Sales:[email protected]:Withpeople’smovementsrestricted,theirabilitytoworkwillbecurtailed,par@cularlyifthey’reunabletoworkfromhome.Supplychain:Par@cularlyifyourelyonsuppliersfrombadlyimpactedpartsoftheworld.Finance:Par@cularlyifyourcashreservesarelow.
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What Would You Do If That Continues Lo…onger ?
ü LoanfromBanks,MoneyLenders,Friends&Families?
ü GetLongerTermsfromSupplier?
ü ChangeBusinessModelinsellingyourproducts?
ü UseDigital/VirtualSupporttocon>nuesbusinessprocess?
ü Restructuretalentpool?
ü WaitforGovernment'sassistanceinsolvingit?
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Let Me Bring You Into The Most Important Person here
• HumanCapitalTechnologySpeaker,Consultant&Coach
• Gamifica>onAdvocates• Organisa>onCulture&PeopleAuditand
Assessment• Millenials&Genera>onZoomspecialist
• TransGenera>onalWorkforceCopyrightsReserved2020
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TraitQuest Who ?
~weprovidecloud-basedsolu@onsforautoma@cmodula@onofrecogni@onandcollabora@on,whereto:
ü todriveemployees'mo>va>onandengagement
Hence,thisiswherethecompanywasformedsinceYear2017withtheabovedrivenpurpose.
ü cul>vateahealthycorporateculturetherebyretainingyour
valuedemployees
ü NarrowthegapbetweenEmployee&Employer
rela>onship
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Digital HR Software , Leadership Assessment & Organisational Culture Development
Proud In Serving the Market With:
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TraitQuest Satisfied Customers SME’s Large/GLC’s
MNC’s Associa>on’s
and more ... CopyrightsReserved2020
Top 3 Most Common Solutions for Malaysia SMEs
HumanCapitalAudit
FinancialHealthCheck
BusinessCon>nuityPlan
Based on Independent research of 300 SMEs sample size CopyrightsReserved2020
Let Me Bring You Into Human Capital Audit – Performance
Management
HumanCapital(HC)akaHumanResource(HR)
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- Objec>veKeyResults(OKR)
-KeyPerformanceIndicator(KPI)
-ManagementbyObjec>ve(MBO)
-DigitalEngagement
Performance Management Methods
-Organisa>onalCulture
-CoachingandMentoring
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Top 5 Things to do in “KPIs”
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1)MapitOutYourBluePrint
2)SeangParameters(Rewards&Punishments)
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3)KPIDashboardsandSummary
4)MakingPerformanceImprovementv DeterminingbaselineandseXnggoalsallowyoutomakeadjustments
andimprovements.Targetprac@ceneedstohavea“target”Review,Reset&Reevaluate
v Foreg:-ImproveyourKPIsandDeliverables-Ensurecommunica>onisclear
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5)Communica>onisKey!
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How “Digital HR Solution” works ?
Step1:-ManagerssetKPIsforemployeeswithdetailslike%done,dura>on,task&
details
Step2:-Employeeswillfollowthepre-setKPI&completesit.Onceithasbeendone,managerswillreview&automa>callysendfor
appraisal
Step3:-Supervisorwillbasedonemployee'sperformancetoratethemdigitallywithPre,Self&360AppraisalReview
Step4:-AdmincanstorethedatedigitallywhileBosses/CEOcanlookattheanalysisofthereport&determineshowto
improvecompany'sperformancefurther
- Digital KPI System & AI Appraisal -
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How “Digital HR Solution” works ?
Step1:-Employeeloginintosystem&startreading,learning&doingchallengesfor
thelearning/onboardingjourney
Step2:-Employeecangetmorepointsa6erdonecertaintask/learningmodules&spendattheredemp>on
store
Step3:-HRAdmincanchurnoutreportsontheemployees
ac>ve-ness&pro-ac>venessandmanagedocumenta>on
withthesystem
Step4:-Bosses/CEOcanlookatthe
analysisofthereport&determineswhowillbethenexttalentswhocanhandle
moretask/promoted
- Mini Learning Management / Onboarding System -
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Top 5 Things to do in “OKRs”
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1)SeangClearObjec>vesv “UsingSMARTmeaningtobeSpecific,Measurable,Achievable,
Relevant,Time-Bound
2)TalkaboutIDP,CareersPath&Connecttheirrolestothelargerpicture,inamoretransparentwayv Foreg:fourpersonalandfourprofessionalgoals,canbedetermineduring
interview,noma2ersuccessfulornon-successfulsession
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What is an Objective? (What I want to accomplish)
Specific:WinsixnewbusinessaccountsMeasurable:Weknowtogettosix,weneedtohave12proposals,24pitches,and48warmprospectsAchievable:Lastyear,weaveragedfivenewbusinessaccountsduringthesame@meframe,andwehavebeengrowingat20%;thisrevisedgoalfeelsachievableRelevant:Thenumberandsizeoftheaccountswewineachquarter@edirectlytoourtopandbo2omlinesTime-bound:Wemeasureourperformancequarterly,whichisincrediblyimportantforstaffing,budgets,andcon@ngencyplanning
3)BestPrac>ces
4)Whatgetsmeasured,getsdone
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• Focuson3-5objec@vesata@mewith4-5orfewerkeyresultsforeach
•Atleast50%ofobjec@vesshouldbebo2omuptoincreasemo@va@onandaspira@on•Everyoneshouldagreeonthetoppriori@es―nodicta@ng•Theyshoulddefaulttoopen,public―notprivate•Updateprogressfrequently,typicallyquarterly
5)UseAssessmentTools(TRAITMATRIX)
v AssessmentallowsyourHiringManagertoknowtherightpersonfortheright
fit.
v Mindset>Skillset>Toolset
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How “TRAITMATRIX aka CPP” works ?
Step1:-Poten>al
Candidatesregisteronthelink&starttheassessment
Step2:-TraitQuestchurnreportsemiautoma>callyto
iden>fytheappropriatenessofthe
candidates
Step3:-TraitQuestwilltraintheclientforonhowtoread,analyse&digoutin-depthinforma>onaboutthepoten>alcandidates
Step4:-(EXTRAMILES),TraitQuestwillassistHRindoinga
“customised”plantoseehowtorecruitbenertalents,based
onpastrecords
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TheExpansion:A6erMOC
-WhatOp>onsYouNeedtoKnow-
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So SMEs, No one size fits all. Culture
ü Pragma>cCultureü ToughGuyCulture
ü FortressCulture
ü Norma>veCulture
ü ClubCulture
ü AcademyCulture
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There are other possible Cultures Building High Performance Culture
RIGHTFIT!!!
TASK&OBJECTIVES!!!DIGITALISATION!!!
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Understanding Core Culture is actually Key for Organisation ?
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C U LT U R A L F I T N E S S
S E N S E O F P U R P O S E
T H E F U T U R E O F W O R K F O R C E
& W O R K P L A C E R E T E N T I O N O F
TA L E N T S R E C O G N I T I O N
O F W O R K
Adop@nganewmindset,drivingnewmethods,and
embracingnewtechnologiesisachallenge
(includingAI,MachineLearning,IoT,AR,VR,
Blockchainetc)
- People Matters, 2018
Doesn’texpressgreaterjobsa@sfac@on,performbe2erandaretoremainwiththeorganiza@onfor
alongerperiod.
(AlignedValues,beliefs,behaviorsandexperiences)
- Business News Daily
EmployersMUSTprovidethemwithwhattheyneedtobesuccessfulinboththeirprofessionaland
personallives
(ShowRecogni>on,ExpressGra>tude,Discuss
ValueofCompany)-Forbes,2018-
Thecostsofemployeeturnoverareincreasinglyhigh-asmuchas2.5@mes
anemployee'ssalarydependingontherole
(Offertherightbenefits,BeTransparent,PutDatatowork,CareerPath)
-CIO,2018-
NoBuyIn,BudgetConstraint,Time-Resources,
LackofConsistency,UnintendedConsequences
-Rullion,2018
(Thankyougi6card,carpark,choiceofproject,charitywork,walloffame)
-HeliosHR-
Current World Organisation Concerns
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Most Common Concerns Faced by SMEs (Bosses may ignore)
ALWAYS HAVE problem in seeking
development budget
ALWAYS Sleepless night
HR
No data to make decisions
HR
Employee finds culture toxic
ALWAYS receiving unnecessary
EMPLOYEE calls
LEAVEFORM!
HOLIDAY?
CLAIMS??
NO CAREER GROWTH (LIMITED
BY COMPANY PLAN) BOSS ALWAYS SAY
STAFF NOT WORKING HARD
HR
BOSS
HR DONT KNOW WHAT TO DO
ANYMORE
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30%RM48,000/yr RM62,400MinoverheadincludingEPF,SOCSO,Development
CostofaTalentwithminsalaryofRM4,000/month
MinLostofATalent(Execu>ve)
Your Talent Actual Cost
Andthisisonlycostof1Talent,Imagine30TalentLostPerYear
RM62,400X30=
RM1,872,000
=WholeYearMarke>ngBudget!
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WE can be more & do more, in SMEs ...
Psssss. Clarity is Power
ü EmployerBrandingforRecruitment(SocialMediaespecially)
ü Collectfundamentaldatatoanalyseandapply
ü Setcon>nouspoliciesforthecon>nousbusinesschange
ü CreateSmallEngagementsforemployees
ü CreateCulturetosuitscompanyfuturedirec>on
ü CreateNewSetofSimpleKPI(especiallyforGENY&Z)
and more more more
LOGO
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TheClimax:Decisions
-“Whotoletgo”Howtogoon-
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Top 5 Things to do in “DISCOVERING THE RIGHT TALENT” Internally -TheHardest&MostHappenedProbleminSMEMarket-
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1)Con>nousKPIChangeSystem/JobRota>on
v Itcanbe6monthsbasis,CreateanewKPIsystemtochallengethetalent
todomoreothernewKPI/Porpolios
v OnceDone6Months,quicklyreviewonit&seehowitworks
v Foreg:CreatenewKPI(CostSaving&Investment)forMarke>ng,to
learnaboutFinancialKPIs,thenexecuteitaswell
2)HireHappyTalentsatFirstPlace
v Happy,Passionate&Posi@veTalentscancreateposi@vevibeandincrease
produc@vity
v Foreg:-Lookforthekeywordsof“Posi>ve”,“Engagement”,“Culture”&
studytheirfacialexpressions
v -Don’thirefast,hiresmart~
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3)Challenge&Questsv Throwtoemployeeonsomereallifecompany
challengeorquest(like5s/Kaizen)v Foreg:Prepareaquestboard&letemployees
formtheteamthemselvestopresenttotheboard
4)CreateCrea>veRewardingsystemtodiscovertheirtalent-NottoMakethemFeel“Overloaded)
v Oncetheyarequiteready.makethemaspartoftheboss,noma2ertheirage(like SengHengConcept)
Foreg:Prepareastandardisedrewardingconcept&preparetoletthembethenextoutsroucepartner/partner
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5)Customized:TRAITMATRIX+CONSULTANCY
v NewlevelofAssessment&Solu@onthatallowsyoutocustomizedtheassessmentreport&
customisedStrategiesaccordingtowardsyourcompany'sfuturedirec@on
v Foreg.“UsesAssessmentasastart”,Planwhat'snexta6er,forexampleiden>fytheirDark
Self,toseehowtoputintotheirJob/CreateEngagementorCustomisedBenefitsfor
Talents
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How Customised “TRAITMATRIX + Consultancy” works on Finding Right People ?
Step1:-Candidates
registeronthelink&starttheassessment
Step2:-TraitQuestchurnreportsemiautoma>cally&send
report
Step3:-TraitQuestanalysethe
findings&sitwithclientfor1sessiontosharethefindings(FactFindings&DigDeepon
RootCause)
Step4:-(EXTRAMILES),TraitQuestwillplan,assist&executeclientonHRStrategies,
Together
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TheEnd:Ac>ons
-What'sNextYouNeedtoKnow-
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Recap all the 5, 5, 5 Things
Business model Expansion Market Scaling Increasing
Revenue
Going Digital / E-Commerce
Country expansion
Finding the Right People
Setting Up New Culture
Project Optimisation
- Because Company Culture affects your Business & People Strategies -
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The “Money” part of Importance DigitalHRSolu>ons TraitsAssessment
(ProfilingTool)
SAVE COST by 50% a t l eas t
SAVE t ime by 70% a t l eas t
reduce e r ror by 30% a t l eas t
increase product iv i ty by 10% a t l eas t
Recude a t t r i t ion ra te by 10%
increase employee engagemen t by 60% a t l eas t
increase job f i t by 60%
increase employer b rand ing by 30%
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Digitalisation = Future Business Direction
B U S I N E S S S C A L I N G
- sense of purpose & accountability / Job
Responsibility
C O M P E T I T I V E A D VA N TA G E
B E S T P R A C T I C E F O R B U S I N E S S
C O M PA N Y C U LT U R E & P E O P L E
H U M A N C A P I TA L M A N A G E M E N T
S I M P L I F Y, S TA N D A R D I S E D ,
A U T O M AT E
Micro / Macro SMEs
Interna1onal Business Player
in various Countries
- speed, convenience, cost saving & accurate decision
making
- real-time data complete analysis tools
- process info & make decision faster
- captured data points & employee’s performance
- millennial -> senior managers while centennial -> new workforce
- simplified, standardized SOPs & reduce Errors
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Question of The Day ... - Have you started all the things i have
mentioned ? -
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Summary of the day
TheBeginning:BusinessImpact
TheExpansion:A6erMOC
TheClimax:Decisions
TheEnd:Ac>ons
-WhatYouNeedtoKnowDigitalisa>on-
-WhyYouNeedtoKnowDigitalisa>on-
-“How”YouNeedtoKnowDigitalisa>on-
-“What'sNext”YouNeedtoKnowDigitalisa>on-
ü AI-TraitsAssessmentwithDataAnaly>cs&Recommenda>ons
ü DigitalHRSo6wareSystemwithAIElements
ü ConsultancyworkswithClients>llSuccessfulImplementa>ons&Change
IsYourFutureCompanyDirec>onWellPlanned&AbletoDeliverwiththerightteam/people?
AreyouawareoftheReasonwhygodigital
&What'sYourMo>va>onFactor?
Sonow,AreyouReadytoDisruptorTobe
Disrupted?
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How TRAITQUEST Can Assist Further ?
-TraitQuestCSRprogramdigitally&provideyouthe“Diagnos>cIntelligence”ViewonHowtoAssistYourCompanyin-
Ø IncreasingProfitwithHumanCapital
Ø SaveHugeAmountofTimeØ SaveUnnecessaryCost
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RETAIN RECOGNITION
RE-LEARN
RECRUIT v Traits Assessment
v Game Playing Competency Assessment
v Leadership Potential
v Career Potential
v Job Suitability
v 360 Insight (Customized Assessment based on company requirement)
v Task Management (Digital KPI)
v Digital Leave & Time-Attendance
v Corporate Communication
v Digital Appraisal, 360 Review
v Smart Analysis & Reporting
v Gamification (Points System, Leaderboard)
v Experience & Reward Points
v Leaderboard
v Redemption Store
v Automated Reward & Incentive Calculation Mechanism
v New Skills Learning
v Learning Management System
v Onboarding
Learning
v Quest & Challenge
TraitQuest Total Solutions:
Tradi>onalSMEDigitalTransforma>on
Problems:HupSoonhasbeenopera@ng12yearsinMalaysiaopera@ng16retailstoresserving
millionsofcustomers.Facingenormouschallengeontheirhumancapitalmanagementandmanualprocesses.
Solu@ons:
DeploymentofTQSMEsolu@onstodigitalizedandstreamlinedprocesses.
Outcome:Allowingseamlessconnec@onbetweenmanagementandemployees.
Theyhavereduce90%ofhardpapers,reducemul@pleemailsbyhavingasingularplapormtoachievemaximumcri@calinforma@onexposure.
Increaseproduc@vityandtransparencyforbe2eremployeeengagement,trackingprogressmakesureon@me-delivery,increaseefficiencyofworkflowmanagement
andstreamlineprocess
Solu@onsMetrics:25%increaseinROIs
33%increase@me-to-marketdecision3Xbe2erincreaseinproduc@vityandperformance
CASE STUDY #1: HUP SOON
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Construc>onIndustryGoingDigitalProblems:
Dexonwasestablishedintheyear1998atMeadowParkwhomspecializeinprovidingonestopsolu@onsforallelectricalengineeringcontrac@ngworks.Facingcrucialproblemdueto
natureofbusinessesopera@ngfrommul@pleloca@onandmanagementofstaffstomaximizegrowth
Solu@ons:
TraitQuestwasintroducedtolookintoGeo-TimeA2endanceonmobile.Awersuccessfulroll-out,DexondecidedtoonboardintoTraitQuest’sTaskManagementSystem,Digital
AppraisalsandCorporateCommunica@onSystem.
Outcome:Theintroduc@onofdigitalsolu@onshashelpedinreducingdelayedincommunica@on,
reducingmanualcalcula@onandpaperworkson@mea2endance&OverTime.Theirtotalsaved@meallowsDexontolookintoTalentDevelopment,StrategicPlanningfornewbusinessopportunityandbe2erRewardinghighpoten@alemployeesforexcep@onal
performances.
Solu@onsMetrics:35%inelimina@ngwaste
45%ofrevenuegrowthduetoalignmentofrightini@a@ves98%par@cipa@onoffeedbacksforprocessimprovement
CASE STUDY #2: DEXON
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PublicListedMNCDigitalSystemAdop>onProblems:
Jcorpwasestablishedasapublicenterpriseandstatutorybodyasastate-ownedconglomerateinPalmOils,Healthcare,F&B,Property,Port,HospitalityandOil&Gas.Theyarefacingcrucialproblemduetointrackingstaffworkscheduling&@mea2endancein
theirretailbusinessesopera@ngindifferentloca@on.
Solu@ons:TraitQuestwasintroducedtolookintoGeo-TimeA2endance&WorkSchedulingonmobile.Awersuccessfulroll-out,JCorpwouldliketolookintootherTraitQuestsolu@onlikeTraits
Assessment&Gamifica@oninHumanCapitalManagement.
Outcome:Theintroduc@onofdigitalTimeA2endanceishelpingtheminreducingmanualpunchcardcost,collec@oncomplexity,&calcula@onandtonespaperworkon@mea2endanceplusworkscheduling.Thesavedupcost&@meareusedbyHRtou@lizeinrewardingtheiremployeesmore&moreallocated@meforthemtocreateemployeeengagement.
Solu@onsMetrics:
70%incostreduc@on(lesslabors&lessIT)50%@mesavedinmanualprocesscalcula@on
68%oferrorreducingfrom@meto@me25%moreeffortonbusinessstrategicalignment
CASE STUDY #3: JCORP
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Thank You
Enquiries: [email protected]
www.traitquest.com
Tel: +603-22421288
Enquiries: [email protected]
Drop us your email address so we can send you more tools and tips.
Tel: +6014-340763
www.traitquest.com
Bonus Chapters to Come ...
Thank You
Enquiries: [email protected]
www.traitquest.com
Tel: +603-22421288
Enquiries: [email protected]
Drop us your email address so we can send you more tools and tips. Do scan on the below QR CODE for a ToolKit
Tel: +6014-340763
www.traitquest.com
Thank You So Much ...