CARPETRIGHT HEALTH AND SAFETY MANUAL
Revision 1 May 2020 1
Covid-19 Risk Assessment – Retail Stores
Assessor Name:
Store Name/Number
Assessment Date:
Review Date: (Provisionally
on a Weekly Basis)
SPECIFIC HAZARD
PERSON(S) AT RISK & HOW
EXISTING CONTROL
MEASURES
IN
PLACE? (√)
RESIDUAL
RISK
COMMENTS/ADDITIONAL
CONTROLS REQUIRED
DATE DONE
CARPETRIGHT HEALTH AND SAFETY MANUAL
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Store
Open/Close
Spread of
Covid-19
Any colleagues
starting/ending
their shift, and
the subsequent
risk of
transmission.
Store Colleagues
Vulnerable
groups:
➢ Elderly over
70)
➢ Pregnant
colleagues
➢ Those with
underlying
health
conditions
Drivers
3rd party
contractors
Visitors
Customers
➢ Sanitising gel stations available at
entrance and exit of store.
➢ Staggered shift start for colleagues,
to avoid unnecessary social
distancing challenges.
➢ PPE available for all Colleagues,
including facemasks and protective
gloves.
Hand Washing
➢ Handwashing facilities are in place,
including soap/sanitiser gel
➢ Hand sanitising (gel) stations are
positioned at both the store entrance,
and exit route (Warehouse).
➢ Colleague meet and greet at store
entrance to encourage customers to use
hand gel upon entry.
➢ Hands should be dried with the hand
dryers located in the toilets, followed by
hand sanitising gel.
➢ General waste bins are provided for
disposal of any paper towels used.
Low
Low
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➢ Transmission control measures in place,
including physical risks covered by anti-
bacterial wipes/sprays, sanitising gel
stations, social distancing measures,
protective gloves; and aerosol risks with
face masks/covering, and sneeze guards
for sales desks.
➢ Full wipe down of all equipment used to
take place, following a sale/interaction
with a customer (mouse/phone/PIN
machine, etc.
Cleaning
➢ Cleaning of equipment must follow any
use of that equipment, particularly if
interaction has taken place with a
customer or colleague
(phone/mouse/PIN machine use, etc).
➢ Often used equipment would include the
following: phones, printers, computer
keyboards, light switches, door handles,
sneeze guards, PBT controls, pallet truck
handles, personal equipment such as
safety knives, etc.
➢ Anti-bacterial spray should be used for
the general cleaning of work surfaces
(desks and kitchen tops), along with
other display surfaces.
Social Distancing
➢ Keep a distance of 2 metres where
possible
Low
Low
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➢ Where this is not possible, such as a
sales desk scenario, sneeze guards will
be in place, plus hygiene/cleaning
standards will be observed; failing this,
face covering to be worn.
➢ 2 metre distancing to be marked (as per
other retailers) and where possible, with
sticky hazard/marker tape and signage
throughout the shop floor walk way
area.
➢ Where practical, and dependent upon
shop floor lay out, a one way system
through the roll stock area is to be
marked out, using sticky marker tape
arrows and/or signage.
➢ Staggered colleague arrival times, and
lunch break schedules, are to be put into
place, to avoid any risk of close
proximity,
or unnecessary interactions.
➢ Where practical, work stations are not to
be shared, but if a shared desk cannot
be avoided, then the work station is to
be thoroughly anti bac cleaned with any
change of user.
Wearing and disposing of PPE
➢ Supplies of PPE will be in place before
store open.
➢ Ensure additional PPE stock is ordered
when required and in advance of stock
depletion, through RAS/CDL/Facilities
Low
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➢ Used PPE to be disposed of in store
general waste bins, and double bagged
for added transmission protection.
➢ Ensure all colleagues are aware of where
to find supplies and how to wear and
dispose of them correctly, to minimise
any risk of infection. Information on this
will be supplied through FUSE/Issued
guidelines and Bulletins.
Internal Doors
➢ Unless designated as a fire door, all
internal doors to be left open, where
practical, to avoid the need for using
door handles (a part of the store
manager’s open up routine)
➢ Where this is not possible, ensure ability
to clean the handle(s) on a regular
basis, with anti-bacterial wipes or anti-
bacterial spray (toilets after use, etc).
Air conditioning/Heating Systems
➢ Where practical and possible, heating
and air conditioning units should be left
off, to help prevent spread of infection
➢ Systems manually controlled in stores.
➢ Front doors open (if possible), along
with, potentially, the back door, for
fresh air flow
➢ If a locked door system is incorporated
to control customer access, this may not
Low
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be possible (back door only, if secure to
do so).
Customers
➢ Customer numbers to be monitored in
store.
➢ Customers will be reminded about 2
metre social distancing, upon entry to
the store by a store colleague.
➢ Signage placed on entrance to store
regarding social distancing/ Government
Five Step Compliance signage.
➢ Social distancing markers placed on the
walk ways in store.
➢ Where practical, a one way system
should be adopted, and signed, through
the roll stock area (assessed on a store
by store basis).
➢ Sanitising gel stations in place at
entrance/exit point of store.
➢ Advisement to customers regarding solo
shopping where possible, is to be
communicated.
➢ Initial Opening of stores will be on a
“locked door” basis only, based upon
customer, to sales colleague basis. This
will be dynamically assessed by the
store manager at store.
Low
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➢ A format for customer numbers, and
entry procedures will be determined as
business progresses, and based upon
government guidance.
➢ Parents with children, will need to be
gently reminded upon entry to the store,
of their responsibility for full parental
supervision, taking into account the safe
social distancing restrictions currently in
place.
Lifts
➢ For the stores that have lifts on site for
customers with mobility issues, cleaning
routines will also need to include the
door handle and controls for this piece
of equipment.
➢ Numbers of people using the lift will also
need to be monitored, to observe safe
social distancing.
➢ Customers encouraged to use the stairs
where possible.
➢ Cleaning routines in place
➢ Signage in place
➢ Hand sanitising gel stations available
Low
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Clinically Extremely Vulnerable, and
Clinically Vulnerable Colleagues
➢ Anyone classed as clinically extremely
vulnerable, will be notified of this, and
would include the following:
• People with cancer who
undergoing chemotherapy or
radiotherapy.
• people with cancers of the blood
or bone marrow such as
leukaemia, lymphoma or
myeloma who are at any stage
of treatment.
• people having immunotherapy or
other continuing antibody
treatments for cancer.
• people having other targeted
cancer treatments which can
affect the immune.
• people who have had bone
marrow or stem cell transplants
in the last 6 months, or who are
still taking immunosuppression
drugs.
• People with severe respiratory
conditions including all cystic
fibrosis, severe asthma and
severe chronic obstructive
pulmonary (COPD).
• People with rare diseases that
significantly increase the risk of
infections (such as SCID,
homozygous sickle cell).
Low
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• People on immunosuppression
therapies sufficient to
significantly increase risk of
infection.
• Women who are pregnant with
significant heart disease,
congenital or acquired.
➢ Anyone classed as clinically vulnerable,
will be notified of this, and would include
the following:
• aged 70 or older (regardless of
medical conditions)
• under 70 with an underlying
health condition listed below
(that is, anyone instructed to get
a flu jab each year on medical
grounds)
• chronic (long-term) mild to
moderate respiratory diseases,
such as asthma, chronic
obstructive pulmonary disease
(COPD), emphysema or
bronchitis
• chronic heart disease, such as
heart failure
• chronic kidney disease
• chronic liver disease, such as
hepatitis
• chronic neurological conditions,
such as Parkinson’s disease,
motor neurone disease, multiple
sclerosis (MS), or cerebral palsy
• diabetes
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• a weakened immune system as
the result of certain conditions,
treatments like chemotherapy, or
medicines such as steroid tablets
• being seriously overweight (a
body mass index (BMI) of 40 or
above)
• pregnant women
➢ Colleagues will need to identify
themselves to their manager/HR if they
fall into any of the above categories, so
that full consultation can be taken, and
before any consideration for a return to
work can take place
.
Queuing for store entry
➢ With restricted customer numbers in
force for our stores, consideration will
need to be taken into account for
customers queuing.
➢ Principle Landlords are responsible for
the exterior walk ways of our stores,
and will put social distancing markings
in place for any queuing needed.
➢ Low foot fall figures for our stores apply
➢ Social distancing marks will need to be
put into place outside of the store
entrance, in the eventuality that queuing
is required; this will need to be assessed
on a store by store basis.
Low
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➢ For stores that have large retail
neighbours next to them, consideration
will need to be had, regarding the
impeding of our store entrance area;
this will need to be assessed on a store
by store basis.
➢ Hazard tape on floor/signage will need
to be considered, to keep our entrance
area clear for our customers, and for
safe emergency evacuation; this will
need to be assessed separately on a
store by store basis.
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Colleague
break/canteen
use.
All store
colleagues/Visitors
and potential risks
of transmission.
➢ Separate staff canteen area
➢ Staggered colleague rostered breaks
will be put into place, to maintain
social distancing requirements.
➢ All internal door handles to be cleaned
with anti-back wipes following use.
➢ All kitchen utensils, kettle, microwave
and fridge door handles, to be cleaned
with anti-bacterial wipes before and
after use.
➢ All larger surfaces, Kitchen work top,
etc. will need to be cleaned with Anti-
Bacterial spray.
Low
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Fitting Teams
All colleagues who
come into contact
with the fitting
teams, and the
subsequent risk of
transmission.
➢ Social distancing of 2 metres to be
maintained at all times, if this cannot
be accomplished, then face coverings
are to be worn.
➢ Carpet stock to be dropped ready for
the fitting teams, prior their arrival.
➢ Staggered fitting team collections to
be organised/rostered in, so that only
one team is present in the warehouse
at any one time.
➢ Store Colleagues to maintain 2 metre
social distancing, whilst the fitting
team cut and load there carpet.
➢ Fitters are to use hand sanitising gel,
during and after their visit to the
warehouse.
Low
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Stock Deliveries
All colleagues
who may come
into contact with
delivery drivers,
and the
subsequent risk
of transmission.
➢ Delivery driver to
maintain 2 metre
social distancing during
delivery process.
➢ Delivery driver to
remain in his cab, or
on the trailer, to
maintain the social
distancing from our
warehouse colleague.
➢ Paperwork to be
completed
electronically, where
this is not possible,
hard copy paperwork is
to be left on the rear of
the trailer for signing,
so that social
distancing can be
maintained at all
times.
➢ Hand sanitising gel to
be used by both Driver
and warehouse
colleague, before and
after this process.
➢ Driver to use full hand
washing and hand
sanitising procedures,
if the warehouse toilet
Low
CARPETRIGHT HEALTH AND SAFETY MANUAL
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facilities are used by
them.
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Putting up Roll
stock with the
easy lift.
Moving
Remnants
All colleagues and
the subsequent
risk of
transmission.
All colleagues and
the subsequent
risk of
transmission.
➢ Anti-bacterial
wipe/clean the easy lift
before and after use.
➢ Use protective gloves
during task, and wash
hands thoroughly after
completion.
➢ Task should enable
safe social distancing
of 2 metres, if this is
not possible, face
coverings to be worn.
➢ Protective gloves
should be worn for this
task.
➢ Safe social distancing
should be easily
maintained with a
carpet barrow and two
man lift, failing this,
face coverings should
be worn.
➢ Hands should be
thoroughly washed on
completion of this task
Low
Low
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Store cleaning
routines
Display
Beds/Customer
demonstration
use
Colleagues
displaying
Symptoms/or
other household
members
displaying
symptoms.
All colleagues and
the subsequent risk
of transmission.
All
colleagues/customers
and the subsequent
risk of transmission.
All colleagues and
the subsequent risks
of transmission
➢ For all cleaning routines, protective
gloves are to be worn
➢ Face covering/mask can also be worn
by a colleague, if they choose.
➢ Wash hands thoroughly after any
cleaning task
➢ Until a transmission reduction solution
is sourced, customer demonstration
use will be prohibited, and the bed
section out of bounds for this purpose.
➢ Signage for this purpose, will be put
on display in the bed department.
➢ Colleague to inform their manager by
phone where possible (or at 2 metre
social distance), of their covid-19
symptoms, then follow government
guidelines on self-isolation.
➢ If symptoms occur at home, or
another family member has Covid-19
Low
Low
Low
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Operating
PBT/Sit on Lift
truck and
charging
process
Uniform/Storage
of personal
items.
All appropriately
trained colleagues
who use this
equipment, and the
associated risk of
transmission.
All colleagues and
the subsequent risks
of transmission
symptoms, then the colleague is to
remain at home, and self-isolate as
per government guidelines
➢ A full cleaning of all operational
controls, with anti-bacterial
wipes/anti-bacterial spray to be
conducted before and after use, and
with any change of user.
➢ Sanitising of hands should be
completed, before and after the
charging process has taken place.
➢ The wearing of uniform to work is the
personal choice of the individual
colleague, but the washing of uniform
between wear, where practical, should
be carried out to reduce the risk of
transmission.
➢ The bringing into work of personal
items/bags, should be kept to a
minimum where possible, and stored
in personal lockers.
➢ Where this is not possible, colleague
personal items should be stored
separately from others.
Low
Low
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First Aid
All colleagues and
the subsequent risks
of transmission
➢ First Aid should only be carried out by
fully qualified first aiders.
➢ An appointed person in store, ensures
that any first aid kit is always stocked
correctly, and will call the emergency
services, if an ambulance is needed,
and that is the extent of their duties.
➢ If first aid treatment is carried out by
a fully qualified first aider, full PPE
including protective gloves, and face
mask, should be worn before
attempting any first aid for a customer
or colleague.
➢ The area where first aid treatment has
been carried out, should be cleaned
thoroughly with anti-bacterial
spray/anti-bacterial wipes, and any
waste material disposed of in waste
bags, and doubled bagged for extra
protection against transmission.
➢ First Aiders will need to thoroughly
wash and sanitise their hands,
following any first aid treatment given.
➢ First Aid PPE will need to be disposed
of following treatment given, in double
bagged waste bags.
Low
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Cash Handling
All colleagues and
the subsequent risks
of transmission
➢ All customers should be encouraged to
carry out cashless transactions, using
card and contactless options.
➢ If a cash transaction needs to take
place, then protective gloves should
be worn by the colleague, and with
hands thoroughly sanitised following
the transaction.
Low
Other risks - use this space to record any additional risks you have identified in your store. Consult your RM if you need advice
SPECIFIC HAZARD
PERSON(S) AT RISK & HOW
EXISTING CONTROL
MEASURES
IN
PLACE? (√)
RESIDUAL
RISK
COMMENTS/ADDITIONAL
CONTROLS REQUIRED
DATE DONE
CARPETRIGHT HEALTH AND SAFETY MANUAL
Revision 1 May 2020 21