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PRESENTED BY:PRESENTED BY:

Name and roll number:Name and roll number:

G.V.S GUPTAG.V.S GUPTA -- 22

V.ANKITAV.ANKITA -- 55

HUSSAINHUSSAIN 2525

VEENAVEENA -- 2929PARAMJEETPARAMJEET -- 1313

VISHWANATHVISHWANATH -- 3333

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An Act to provide for better protection of the

interests of consumers and for that purpose

to make provision for the establishment ofconsumer councils and other authorities for

the settlement of consumers disputes and for

matters connected with it.

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"consumer

Defined in sec 2 (1) (d)

means any person who

buys any goods for a consideration,

hires or avails of any services for aconsideration,

uses such goods with the approval of personwho has bought such goods for consideration.

is beneficiary of services with the approval ofperson who has hired the services forconsideration.

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"service

Defined in sec 2 (1) (o)

means service of any description which is made

available to potential users and includes, theprovision of facilities in connection with banking,

financing insurance, transport, processing, supply

of electrical or other energy board or lodging or

both, housing construction, entertainment,amusement or the purveying of news or other

information, but does not include the rendering of

any service free of charge or under a contract of

personal service.

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Manufacturer

Defined in sec 2 (1) (j)

is a person who-

Makes or manufactures any goods or parts

thereof.

Assembles parts of the goods made or

manufactured by others and claims the end

product to be goods manufactured by himself.

Puts his own mark on any goods made ormanufactured by any other manufacturer and

claims such goods to be goods made by him.

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Trader

Defined under section 2 (1)(q)

is a person who

Sells goods or,

Distributes any goods for sale,

Manufacturer of goods for sale, Packer of goods who sells or distributes goods

in package form.

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"complaint"

Defined in sec 2 (1)(c).

means any allegation in writing made by a

complainant that an unfair trade practice or a restrictive trade

practice has been adopted by any trader orservice provider;

the goods bought by him or agreed to be boughtby him; suffer from one or more defects.

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the services hired or availed of or agreed to behired or availed of by him suffer from

deficiency in any respect. a trader or service provider, as the case may

be, has charged for the goods or for theservice mentioned in the complaint a price inexcess of the price.

goods which will be hazardous to life and safety

when used or being offered for sale to the

public.

services which are hazardous or likely to behazardous to life and safety of the public when

used.

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"consumer dispute"

Defined under sec 2 (1) (e)

means a dispute where the person against

whom a complaint has been made, denies or

disputes the allegations contained in the

complaint.

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Central Consumer Protection Council.

Section 4 to 6.

The Central Council shall consist of the following

members, the Minister in charge of the consumer affairs in

the Central Government, who shall be itsChairman, and

such number of other official or non-officialmembers representing such interests as may beprescribed.

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bjects of the Central Council.

Defined in Section 6 of Consumer protection

Act, 1986.

The objects of the Central Council shall be to

promote and protect the rights of the

consumers such as,

the right to be protected against the marketing

of goods and services which are hazardous to

life and property.

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the right to be assured, wherever possible, accessto a variety of goods and services at competitiveprices.

the right to be heard and to be assured thatconsumer's interests will receive due considerationat appropriate forums.

the right to be informed about the quality, quantity,potency, purity, standard and price of goods orservices

the right to seek redressal against unfair tradepractices or restrictive trade practices orunscrupulous exploitation of consumers and

the right to consumer education.

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Under Section 5,

The Central Council shall meet as and when

necessary, but at least one meeting of theCouncil shall be held every year.

The Central Council shall meet at such time and

place as the Chairman may think fit and shall

observe such procedure in regard to the

transaction of its business as may be prescribed.

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Sections 7 and 8.

The State Council shall consist of the following

members, namely.

the Minister incharge of consumer affairs in theState Government who shall be its Chairman;

such number of other official or non-official

members representing such interests as may be

prescribed by the State Government.

such number of other official or non-official

members, not exceeding ten, as may be

nominated by the Central Government. 15

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The State Council shall meet as and when

necessary but not less than two meetings shall be

held every year.

The State Council shall meet at such time and

place as the Chairman may think fit and shall

observe such procedure in regard to the

transaction of its business as may be prescribed

by the State Government.

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Objects of the State Council.

Defined under sec 8 of Consumer protection Act,

1986.

The objects of every State Council shall be to

promote and protect within the State the rights of

the consumers.

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Section 8A

It consist of the following members, namely

the Collector of the district (by whatever namecalled), who shall be its Chairman;

such number of other official and non-official

members representing such interests as may be

prescribed by the State Government.

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The District Council shall meet as and when

necessary but not less than two meetings shall be

held every year.

The District Council shall meet at such time and

place within the district as the Chairman may

think fit and shall observe such procedure in

regard to the transaction of its business as may

be prescribed by the State Government.

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As defined under section 8B of Consumer

protection Act, 1986.

The objects of every District Council shall be

to promote and protect within the district

the rights of the consumers

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Redressal Forums.

District Forums

Consumer Disputes Redressal Forum to be known as

the "District Forum" established by the State

Government in each district of the State by

notification:

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Each District Forum shall consist of

a person who is, or has been, or is qualified to be

a District Judge, who shall be its President;

two other members, one of whom shall be a

woman, who shall have the following

qualifications, namely

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be not less than thirty-five years of age,

possess a bachelor's degree from a recogniseduniversity,

Be a person of ability, integrity and standing,and have adequate knowledge and experienceof at least ten years in dealing with problemsrelating to economics, law, commerce,accountancy, industry, public affairs oradministration:

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Section 11.

The District Forum shall have jurisdiction to

entertain complaints where the value of the

goods or services and the compensation, if any,

claimed ''does not exceed rupees

twenty lakhs.

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State Commission

A Consumer Disputes Redressal Commission

to be known as the "State Commission"established by the State Government in the

State.

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Each State Commission shall consist of

A person who is or has been a Judge of a HighCourt, appointed by the State Government, who

shall be its President. not less than two, and not more than such

number of members, and one of whom shallbe a woman, who shall have the followingqualifications, namely:

- be not less than thirty-five years of age;- possess a bachelor's degree from a recognised

university;- be a person of ability, integrity and standing,

and have adequate knowledge andexperience of at least ten years in dealingwith problems relating to economics, law,commerce, accountancy, industry, publicaffairs or administration:

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National Commission

Section 21

- A National Consumer Disputes Redressal

known as the " National Commission is

established by the Central Government .

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