CPC Citizen - Data Report - September 19 2013

7/27/2019 CPC Citizen - Data Report - September 19 2013

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2013 Citizen Survey

Data ReportCalgary Police Commission

September 2013


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2

Table of Contents

Methodology

Introduction Page 3

Citizen Perceptions of Crime and Safety Page 6

Citizen Perceptions of the CPS Page 12

Confidence in the CPS Page 17

Victimization, Incident Reporting and Contact with the CPS Page 22

Appendices Page 32


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Introduction

3


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Method16.5 minute telephone survey conducted with a randomly selected sample of City of Calgary residents

Field Dates July 8 to September 1, 2013

Field dates were delayed for 2 weeks due to heavy flooding in Calgary as compared to previous years.

Extended interview process over eight weeks designed to minimize the impact of point-in-time events.

Sample Size and

Distribution

1,003 City of Calgary residents 18 years of age or older. Data collected proportionate to the population

of CPS District Locations. In 2013 and 2012, age quotas based on 2011 results were introduced to

reduce the impact of fewer younger Calgarians having a land-line telephone.

Telephone Interviewing

and Quality Control

Field supervisors were present at all times to ensure accurate interviewing and recording of responses.

A minimum of 10 percent of each interviewers work was unobtrusively monitored for quality control in

accordance with the standards set by the Marketing Research and Intelligence Association (MRIA).

Reporting of Results This report contains the results of the 2013 Citizen Survey conducted by Illumina Research Partners on

behalf of the Calgary Police Commission. Where possible, results from the 2008 (n=1,007), 2009

(n=1,006), 2010 (n=1,004), 2011 (n=1,005), and 2012 (n=1,002) Calgary Police Commission Citizen

Surveys have been incorporated.

Indicates that tracking is not available due to changes in wording/coding

Indicates that tracking is not available because the question is new for 2013

Indicating Significance Differences in results that are statistically significant (95% confidence) are denoted by the followingsymbols.

Indicates significantly higher than the previous year of citizen results

Indicates significantly lower than the previous year of citizen results

Indicates a notable positive trend (not a signifier of significance)

Margin of Error Some graphs will not show results equal to 100%; in those cases, this is due to the reported numbers

being rounded or to the remainder of the sample having responded Dont Know/Refused.

4

Research Overview

For more details on research methodology, refer to the Appendix.


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5

Project Objectives

Objectives of the 2013 CPC Citizen Satisfaction Survey.Why Survey the Citizens of Calgary?

To provide good governance, the Calgary Police Commission must be in touch with the needs, experiences,

concerns and motivators of the citizens of Calgary.

Research Goals

To understand and monitor:

how citizens perceive the quality of services

they receive; what expectations they have from policeservices;

what community concerns are at the forefront;and,

what steps are necessary to build safercommunities.

In order to:

enhance insight from information; inform business planning;

provide input to the Calgary Police Service

(CPS) Performance Evaluation; and,

raise the profile of the Calgary Police

Commission (CPC).

ResearchGoals

Inform policysetting andbusinessplanning

Enhancequality of

informationand depth of

understanding

Provide inputto CPS

performanceevaluation

Raise theprofile of the

CPC


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Citizen Perceptions of Crimeand Safety

6


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Perceptions of Safety in the City of Calgary

6%15%

56%

23%


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Safety or Crime Issue of Greatest ConcernFirst

Mention

n=1003

Total

Mentions

n=1003

Illegal gang activities 16% 22%

House break-ins/break and enter 15% 27%

Drug law enforcement 10% 18%

Traffic violations (speeding, unsafe driving) 6% 17%

Theft other than vehicles 4% 11%Assault causing injury 4% 10%

Theft of vehicles 2% 8%

Safety in public places (downtown, streets) 2% 4%

LRT safety 2% 3%

Damage to property 1% 3%

Sexual assault 1% 3%

Youth crime 1% 3%

Murder 1% 3%

Gun crime/shootings 1% 2%

Violent crimes (general) 1% 2%

Homelessness/increase in homelessness 1% 1%

Increase in crime rate 1% 1%

Organized crime 1% 1%

Child exploitation 1% 1%

Image of police or justice system 1% 1%

Other 1% 2%

Don't know 4% 6%None/no issue of great concern 19% 19%

More than one-half of citizens continue to believe thatcrime rates in Calgary remained the same over thelast twelve months.

8

Perceived Change in Overall Crime Rate in Calgary

43%40%

14%

3%

27%

48%

21%

4%

21%

50%

25%

3%

22%

53%

21%

4%

19%

55%

22%

5%

Increased Stayed theSame

Decreased Don't Know

2009 (n=1006) 2010 (n=1004) 2011 (n=1005)

2012 (n=1002) 2013 (n=1003)

B2. Thinking about the last 12 months, in your opinion are crime rates in Calgary increasing, decreasing, or staying the same?B3a. Considering the City of Calgary as a whole, what would you say is the safety or crime issue of greatest concern to you, if any? B3b. What other

safety or crime issues come to mind?

Responses 1% or greater based on first mention

Perceived Change in Calgary Crime Rate

Note: Please see Appendix B for trackingDenotes statistically higher than the previous year

Denotes statistically lower than the previous year


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Notably fewer citizens believe that neighbourhood crimerates increased since last year.

9

Perceived Change in Neighbourhood Crime

20%

69%

9%2%

16%

69%

12%

3%

13%

74%

11%2%

14%

73%

12%

2%11%

76%

11%2%

Increased Stayed theSame

Decreased Don't Know

2009 (n=1006) 2010 (n=1004) 2011 (n=1005)

2012 (n=1002) 2013 (n=1003)

B7. During the past 12 months, do you think that crime in your neighbourhood has increased, decreased, stayed about the same?B8a. What would you say is the safety or crime issue of greatest concern to you in your neighbourhood?

B8b. What other neighbourhood safety or crime issues come to mind?

Perceived Change in Neighbourhood

Crime Rates


Safety or Crime Issue of Greatest ConcernFirst

Mention

n=1003

Total

Mentions

n=1003

House break-ins/break and enter 29% 35%

Traffic violations (speeding, unsafe driving) 7% 15%

Theft other than vehicles 7% 10%Theft of vehicles 6% 11%


Damage to property 4% 8%

Graffiti 2% 5%

Vandalism 2% 4%

Vehicle break-ins 2% 3%

Youth crime 1% 3%

Assault causing injury 1% 2%

Homelessness/increase in homelessness 1% 2%


Safety in public places 1% 1%

Juveniles congregating/hanging around 1% 1%

Child exploitation 1% 1%

Other 1% 2%

Don't know 3% 6%None/no issue of great concern 20% 20%

Note: Please see Appendix B for tracking

Denotes statistically higher than the previous year



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Priority Setting

I1. Thinking about everything the Calgary Police Service does and everything we have talked about today, what do you think the Calgary Police

should focus on going forward? 10

Priority SettingFirst

Mention

n=1003

TotalMentions

n=1003

Crime/crime prevention (general) 12% 16%

No suggestions (keep up the good work/general positive comment) 9% 10%

Hire more officers/more funding8% 10%

Better communication with the public/more transparency/more

accountability7% 14%



More visible presence 6% 11%

More efforts to reduce crime 5% 10%

Traffic violations (does not include those who specifically mentioned

driving under the influence)5% 10%

Better officers/well trained/competent/attitude 5% 9%

Safety in public places 2% 8%

Youth crime 2% 5%

Not preoccupied with minor crimes/issuing traffic tickets 1% 2%

Need more support from the judicial system 1% 2%

Driving under the influence 1% 2%

Don't know 16% 16%

Calgarians cite general crime prevention and hiring moreofficers as top priorities for the CPS going forward. Bettercommunication, drug law enforcement, and illegal gangactivities are also priorities.

Responses 1% or greater based on first mention Note: Please see Appendix B for tracking


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Serving Calgarians Better

D4. How can the Calgary Police Service better serve Calgarians? 11


Ways of Serving Calgarians BetterFirst

Mention

n=1003

Total

Mentions

n=1003

Hire more officers/ more funding 22% 23%

Increase visible presence/ more patrols 11% 17%

Better officers/ well-trained/ competent/ attitude 8% 12%

Better communication with the public/ accountability/information

8% 11%

No suggestions (keep up the good work/ positive

comments)8% 8%

Address traffic violations (speeding, unsafe driving) 4% 7%

Address crime/ improve safety/ enforce laws (other) 3% 4%

More efficient use of resources (general) 2% 3%

Quicker response time 2% 3%

Better communication with schools/ youth 1% 3%Need more support from the judicial system 1% 1%

Address illegal gang activities 1% 1%

Other 1% 1%

Dont Know 28% 28%

Citizens believe that more officers and funding, as well as amore visible presence, are the best ways to better serve them.


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Citizen Perceptions of the CPS

12


13/6013

Calgary Police Perception Index (CPPI)

12%

50%

38%

5%

53%

42%

10%

47% 43%

9%

44%48%

7%

45% 47%

7%

44%

49%

Low CPPI (1-6) Middle CPPI (7-8) High CPPI (9-10)

2008 (n=925) 2009 (n=923) 2010 (n=937)

2011 (n=941) 2012 (n=950) 2013 (n=923)

D1j. To what extent do you agree or disagree that the Calgary Police Service Officers are competent in their duties?

D1b. To what extent do you agree or disagree that the Calgary Police Service provides an adequate amount or level of service to the public?D3. Taking into consideration all of the different aspects of the Police and the services provided, how would you rate the Calgary Police overall,

using a scale of 1 to 10, where 1 is poor and 10 is excellent?

The Calgary Police Perception Index (CPPI)

See Appendix A for an explanation of the CPPI calculation

The Calgary Police Perception Index (CPPI) continues tobe strong in 2013.




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37%43%

38%42% 43% 43%

2008 (n=948) 2009 (n=936)

2010 (n=961) 2011 (n=960)2012 (n=969) 2013 (n=946)

23%28% 28% 32% 31%

34%

2008 (n=976) 2009 (n=983)2010 (n=971) 2011 (n=981)2012 (n=981) 2013 (n=971)


The Calgary Police Perception Index (CPPI) is composedof three measures.

15%

59%

25%

8%

63%

29%

13%

56%

31%

11%

53%

35%

8%

55%

37%

7%

55%

37%

Poor (Bottom Box1-6)

(Middle Box 7-8) Excellent (TopBox 9-10)

2008 (n=1007) 2009 (n=1006)2010 (n=1004) 2011 (n=1005)2012 (n=1002) 2013 (n=1003)

How would you rate the Calgary Police overall?

14

To what extent do you agree or disagree that the

CPS provides an adequate amount or level of

service to the public?

Top Bo x Sco res (9-10)

To what extent do you agree or disagree that the

CPS Officers are competent in their duties?

Top Bo x Sco res (9-10)

Excludes

dont

know

Excludes

dont

know




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Perceptions of the CPS

First

Mentionn=1003

Total

Mentionsn=1003

NET: POSITIVE 87% 89%

They do a good/excellent job/they do the best they can 41% 51%

Efficient/competent/helpful/reliable 13% 21%

Law enforcement/maintain order/support the community 6% 9%

Professional 6% 9%

Honest/friendly/courteous 4% 14%Positive experiences with police 3% 12%

Strong visible presence 3% 8%

Hard working/dedicated 3% 5%

Always available when needed 2% 8%

Quick to respond 2% 7%

I admire/respect them 2% 4%

Good public relations and communication 1% 4%

Pleased with police chief 1% 3%

They have a very difficult job 1% 2%NET: NEGATIVE 9% 9%

They have room for improvement 2% 4%

Too preoccupied with minor crimes/issuing traffic tickets 2% 3%

Overworked/understaffed/underfunded 1% 6%

Police did not respond to my concern/did not seem to care 1% 2%

Not enough visible presence 1% 2%

Dont Know 3% 3%

15



Note: Please see Appendix B for tracking

The large majority of Calgarians hold positive perceptionsof the CPS.

C1. First, when you think about the Calgary Police what comes to mind or, in your words, how would you describe the Calgary Police?


16/6016

Overall Satisfaction with the CPS

2%8%

53%

36%

2%1% 5%

54%

38%

1%1%

4%

55%

39%

2%1%3%

53%

42%

1%1%2%

50% 46%

1%


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Confidence in the CPS

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C5. How confident are you that the Calgary Police Service can deliver the services needed to make sure Calgary is a safe place to live?

C5a. Why arent you confident the Calgary Police can deliver the services needed?

1%5%

57%

37%


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36%

30% 29%25%

21%23%

41%

31% 31%29%

28% 28%

39%

30% 30%28%

31%28%

40% 34% 34% 32% 32% 32%

41%

35% 36%32% 35%

31%39%

33% 31%33% 35% 34%

The communitypolice facilitiesmake it easy toaccess police

services

Uses itsauthority and

forceappropriately

Responds in afair way when

dealing with allsegments of the

Calgarycommunity

Adequatelycommunicatescrime issuesand trends to

the community

Maintainsappropriate

visibility in thecommunity

Provides anadequate

amount or levelof service to the

public

2008 2009 2010 2011 2012 2013

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CPS Reputation Attributes

D1. Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each of

the following statements. Scale: 1=Strongly disagree / 10=Strongly agree

Excludes dont know

CPPI

Question

Top Box Scores (9-10) CPS Reputation

(See Appendix B for full distribution of scores)

Although there is a steady increase in citizens perceptionsaround some reputation attributes, responds in a fair waysees a notable decrease from 2012.

n=914

n=887

n=904

n=922

n=900

n=893

n=931

n=930

n=946

n=945

n=950

n=923

n=887

n=862

n=891

n=905

n=875

n=871

n=923

n=927

n=932

n=941

n=961

n=932

n=966

n=978

n=988

n=980

n=986

n=979

n=976

n=983

n=971

n=981

n=981

n=971




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CPS Officer Attributes

D1. Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agree ment with each of

the following statements. Scale: 1=Strongly disagree / 10=Strongly agree

45%

37%

31% 31%35%

44%43%

37% 35%39%41% 38% 37%

35% 33%

44%42%

37% 37% 37%

47% 43%

38% 39%

40%44% 43% 39%42%

40%

Officers are

respectful

Officers are

competent intheir duties

Officers clearly

understand mysafety needs and

concerns

Officers are there

when I need them

Officers are

ethical

2008 2009 2010 2011 2012 2013

CPPI

Question

Top Box Scores (9-10) Officer Attributes


Since tracking began in 2008, there has been a steadyincrease in the perception that officers are there whencitizens need them.

Excludes dont know

n=973

n=968

n=969

n=982

n=969

n=970

n=948

n=936

n=961

n=960

n=969

n=946

n=915

n=894

n=909

n=924

n=909

n=918

n=902

n=887

n=915

n=909

n=920

n=913

n=909

n=883

n=916

n=904

n=895

n=887




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Performance of the CPS

C4. Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements.

Please use a scale where 1 is strongly disagree and 10 is strongly agree. The Calgary Police Service

49%

43% 43% 34%30%

26% 25%

12%

52%

43%

50%46%

40% 38%30% 29%

13%

52%44% 47% 46%

39% 38%

30% 27%

13%

51%

44%

50% 47%39% 39%

30% 32%

14%

Is dedicated to

reducing levelsof crime

Meets my

expectationsas a police

service

Supports the

community

Is friendly Demonstrates

the appropriatelevel of care

and concern

Responds

quickly whenneeded

Uses crime

preventionmeasures and

programseffectively

Has the

capacity tofully enforce

the law

Is adequately

staffed

2010 (n=1004) 2011 (n=1005) 2012 (n=1002) 2013 (n=1003)

NA

Top Box Scores (9-10) CPS Performance


Compared to 2012, citizens rated the Calgary PoliceService notably higher for having the capacity to fullyenforce the law.




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Victimization, Incident Reportingand Contact with the CPS

22


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23

Victimization

14%

86%


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24

Incident Reporting

70%

29%

1%

75%

25%


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25

Method of Incident Reporting

F4. How did you report the incident to the police?

44%

29%28%

13%

0%

56%

11%14%

9% 9%

By telephone to 911 or 266-

1234

By telephone to a police

station

In person at a policing

facility

Citizen Online Police

Reporting System

Don't Know

2012 (n=79) 2013 (n=64)

Manner of Reporting Incident

Reporting incidents by telephone using 911 or 266-1234 isthe most common method of incident reporting.




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Satisfaction Reporting Process

31%27%

39%

3%

36%

22%

42%

0%

25%32% 36%

7%

Dissatisfied(Bottom Box

1-6)

(Middle Box7-8)

ExtremelySatisfied

(Top Box 9-10)

Don't Know

Total 2013 (n=64)

By Telephone to 911 or 266- 1234 (n=36)

Other Reporting Contact (n=28)

F5. Using a scale from 1 to 10, where 1 is Not at all satisfied and 10 is very satisfied, how satisfied were you with the reporting process?

F6. Why did you give that rating for the reporting process? Can you expand on that?

Satisfaction with Reporting Process

While most are satisfied with the reporting process, a third arenot due to poor communication or unhelpful service.

Reason for Satisfaction Rating

Total

Mentionsn=62

NET: POSITIVE 56%

Quick response time 27%

Courteous/helpful attitude 26%

Professional/ competent service 18%Informative/ knowledgeable service 13%

NET: NEGATIVE 48%

Poor communication / lack of follow-up 19%

Unhelpful service / problem not solved 18%

Dissatisfied with answer / information given 13%

Slow response time 5%

Other 5%

Dont Know / Refused 5%


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27

Contact with CPS

45%55%

43%

57%

41%

59%


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28

Telephone Contact

50%

33%

8% 6% 2% 1%

Called266-1234

Called 911 Called aPolice

Station orFacility

CalledTelephone

Other

Other Don'tKnow

2013 (n=169)

E6. How did you make telephone contact with the Calgary Police Service? Did you

E7. Again, thinking about the last telephone contact that you had, what was the reason for your call?

Type of Telephone Contact Reason for Contact2013

n=169

To report a crime being committed 20%

To report suspicious activity 17%

To report a crime that had already taken place 16%

To report a traffic accident 12%

To report a non-crime related emergency 8%

To file a concern / complaint 5%

To ask a question regarding police (e.g. facility

locations, hours, etc.)3%

To ask about a ticket received (either in the mail

or in person)3%

To report a drunk driver 2%

To provide information for an investigation 2%

To report a noise complaint 2%

To receive follow-up on an investigation 1%

To ask a crime-related question 1%To ask about programs and events related to

the police1%

Other 4%

Dont Know 2%

Of those who had telephone contact, a majority stated it was toreport a crime or suspicious activities.


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Satisfaction Telephone Contact

17% 20%

62%

1%

9%

27%

62%

2%

24%

14%

62%

14%

24%

59%

3%

Dissatisfied(Bottom Box

1-6)

(Middle Box7-8)

ExtremelySatisfied (Top

Box 9-10)

Don't Know

Total 2013 (n=169) Called 911 (n=55)

Called 266-1234 (n=85) Called Other (n=29)

E8. On a scale from 1 to 10, where 1 is not at all satisfied and 10 is extremely satisfied, how satisfied were you with the telephone contact you had?

E9. Why did you give that rating?

Satisfaction with Telephone Contact

The majority of citizens who had telephone contact weresatisfied with their experience.


TotalMentions

n=167

NET: POSITIVE 72%



Competent/professional attitude 29%

Informative/knowledgeable 25%NET: NEGATIVE 28%

Unhelpful service/problem not solved 11%


Dissatisfied with answer/information given 7%

Poor communication/lack of follow-up 7%

Other 2%

Dont Know/Refused 1%


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30

In-Person Contact with CPS

E11. Thinking only about the last contact you had in-person with an Officer or other on-duty employee of the Calgary Police Service, can you

tell me what type of contact it was?

Type of In-Person Contact2013

n=195

Officer dispatched/follow-up investigation

(respondent initiated call; personal

contact/interaction)

25%

Went to police facility (e.g. District office, police

offices or kiosks in malls, headquarters

downtown)

17%

Spoke with an officer on the street (e.g. asked

officer for information)12%

Witnessed or was involved in a traffic accident

where officer dispatched (respondent did

not initiate call; personal contact/interaction)

11%

Attended a community meeting, crime

prevention or educational program, or

police presentation

10%

Professional / social capacity (general) 9%Stopped because of traffic violation 8%

Encountered a check stop 2%

For a criminal record check / clearance 2%

Other 2%

Dont Know 2%

One-quarter of in-person contact was when an officer wasdispatched or performing a follow-up investigation.


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Satisfaction In-Person Contact

6%

18%

75%

1%

Dissatisfied

(Bottom Box1-6)

(Middle Box

7-8)

Extremely

Satisfied(Top Box 9-10)

Don't Know

2013 (n=195)

E12. On a scale from 1 to 10, where 1 is not at all satisfied and 10 is extremely satisfied, how satisfied were you with the in-person contactyou had?

E13. Why did you give that rating?

Satisfaction with In-Person Contact

Satisfaction with in-person contact was very high with morethan one-half stating the officer was courteous and helpful.


Total

Mentions

n=194

NET: POSITIVE 91%


Handled the situation well/efficiently 42%

Competent/professional attitude 28%

Shared concern and cared about the issue 16%Positive mention (general) 13%


NET: NEGATIVE 14%

Attitude/rude/aggressive 7%

Did not agree with their actions/believe

what they did was wrong4%

Negative mention (general) 3%

Did not attempt to resolve the issue/lack of

concern

2%


Other 1%

Dont Know/Refused 1%


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33

Sample Distribution

District

Location

% of City ofCalgary

Population

n

District 1 8% 80

District 2 17% 170

District 3 10% 100

District 4 8% 83

District 6 9% 90

District 8 20% 200

North District 28% 280

Total 1003

City of Calgary residents 18 years

of age or older

Data collected proportionate to

the population of CPS District

Locations

SampleDistribution


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34

How to Read This Report

Differences in results that are statistically significant (95% confidence) are denoted by

the following symbols.Indicating

Significance

Margin of Error It is important to remember that when results are

analyzed within each segment, the margin of error

becomes larger due to smaller sample sizes. The

table to the right indicates the relative margin of

error expected for smaller sample sizes at the 95%

confidence level.

Some graphs will not show results equal to 100%; in

those cases, this is due to the reported numbers

being rounded or to the remainder of the sample

having responded Dont Know/Refused.

Unless otherwise stated, noted results are

presented on the total sample of Calgary residents.

This report contains the results of the 2013 Citizen Survey conducted by Illumina

Research Partners on behalf of the Calgary Police Commission. Where possible,

results from the 2008 (n=1,007), 2009 (n=1,006), 2010 (n=1,004), 2011 (n=1,005) and

2012 (n=1,002) Calgary Police Commission Citizen Surveys have been incorporated.

Reporting of

Results

Sample Sizes Margin of Error (+/-)

50 13.9

100 9.8

200 6.9400 4.9

600 4.0

800 3.5

1,000 3.1

Indicates significantly higher than the previous year of citizen results.

Indicates significantly lower than the previous year of citizen results.

Indicates a notable positive or negative trend since 2008 (not a signifier ofsignificance).

Indicates that tracking is not available due to changes in wording/coding.

Indicates that tracking is not available because a question is new for 2013.


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35

Top Box Reporting

Top Box Results

Throughout the survey, rating scales of 1 to 10 are used. Unless otherwise noted,

rating scales represent: 1=strongly disagree, 10=strongly agree.

Scale

Research has shown that top box ratings (% of 9 and 10 ratings) are awarded by

individuals who have very strong, positive opinions. They are the most satisfied

and least likely to change their opinions.

By collapsing the value ranges into a top box, research results become morefocused.

Increasing mean satisfaction is strategicallydifferent than increasing the percentage of

delighted customers and employees.

Steve Kirn, VP, Innovation and Organization

DevelopmentSears Roebuck and Co.

Top box results (% of 9 and 10 ratings) are recommended and used rather than mean

scores or as a supplement to mean scores. Top box ratings are the best-in-class

standard in performance tracking; the most relevant measure for tracking true

satisfaction.

1 2 3 4 5 6 7 8 9 10

7s and 8s

Happy customers,but prone to

switching.

Not at all Satisfied

1 2 3 4 5 6 7 8 9 10

7s and 8s

Happy customers,but prone to

switching.

Very Satisfied

1 to 6 ratings

In Canada, 1-6 ratings

represent unaware,

dont care or unhappy

respondents

7 to 8 ratings

Happy respondents,

but not committed

9 to 10 ratings

Happy and

committed

respondents


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Appendix B - Demographics

36

D hi


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37

Demographics

Demographics(Total Mentions)

2008

n=1007

2009

n=1006

2010

n=1004

2011

n=1005

2012

n=1002

2013

n=1003

GenderMale 50% 50% 50% 50% 50% 50%

Female 50% 50% 50% 50% 50% 50%

Age

18 to 24 7% 5% 3% 3% 4% 4%

25 to 34 11% 9% 10% 7% 7% 6%

35 to 44 18% 16% 14% 13% 13% 14%

45 to 54 23% 26% 23% 22% 22% 20%

55 to 64 19% 20% 24% 23% 24% 21%

65 to 74 13% 12% 13% 16% 17% 17%

75+ 11% 10% 12% 14% 12% 15%DK/NA 0% 2% 2% 3% 1% 2%

Household Residents by Age

Group

Under 13 years old 23% 25% 19% 18% 17% 19%

Between 13 and 18 years old 17% 18% 17% 14% 15% 15%



65 years of age or older 28% 27% 31% 36% 35% 41%

Location of WorkplaceYes - City downtown core NA 18% 15% 14% 20% 16%

Yes - Beltline NA 5% 7% 5% 5% 6%

Yes - East Village NA 1% 2% 1% 1% 2%

No - Other location (including

home office)

NA 50% 43% 47% 42% 41%

Not currently employed NA 27% 31% 32% 32% 34%

Don't know NA


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Appendix C

CPPI Calculation

38

C l P li P ti I d (CPPI)


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39


The CPPI is calculated as follows: each individuals

score from the 3 component questions are combined

and divided by the total number of questions. This

results in an index score for Calgary Police Perception..

To what extent do you

agree or disagree that

the Calgary Police

Service provides an

adequate amount or

level of service to the

public?

Taking into

consideration all of

the different

aspects of the

Police and the

services provided,

how would you

rate the Calgary

Police overall?

To what extent do you

agree or disagree that

the Calgary Police

Service Officers arecompetent in their

duties?

The Calgary Police Perception Index (CPPI) provides a

single, overall measure of the CPSs reputation. The index

uses three key reputation measures to profile citizens overallopinions of the CPS. The questions used are illustrated in

the diagram to the right. Advanced analytics were used in

developing the CPPI to capture the three measures which

represent the strongest combination of factors.

The CPPI is used to represent a top level picture of the CPSs

reputation. It provides a single measure to compare resident

perceptions of CPS between key demographic groups and to

track over time to identify changes in community perceptions.

Low High

Officer Competence

Level of Service

Overall Rating

Calculation of the Calgary Police Perception Index (CPPI)

CPPI

.

1-6 7-8 9-10

1-6 7-8 9-10

1-6 7-8 9-10


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Appendix D

AdditionalReporting

40

S f t C i I f G t t C


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Safety or Crime Issue of Greatest

Concern

2009

First

Mentionn=1006

2010

First

Mentionn=1004

2011

First

Mentionn=1005

2012

First

Mentionn=1002

2013

First

Mentionn=1003

2009

Total

Mentionsn=1006

2010

Total

Mentionsn=1004

2011

Total

Mentionsn=1005

2012

Total

Mentionsn=1002

2013

Total

Metionsn=1003

Illegal gang activities 46% 24% 18% 24% 16% 54% 33% 25% 32% 22%

House break-ins/break and enter 6% 13% 19% 14% 15% 22% 30% 35% 30% 27%

Illegal drug activity 8% 13% 12% 9% 10% 21% 25% 23% 19% 18%

Traffic violations (speeding, unsafe

driving)2% 3% 4% 4% 6% 12% 15% 15% 15% 17%

Assault causing injury 3% 3% 4% 5% 4% 8% 7% 9% 12% 10%

Theft other than vehicles 1% 2% 2% 2% 4% 6% 7% 5% 9% 11%Safety in public places (downtown,

streets) 2% 4% 3% 2% 2% 4% 6% 6% 4% 4%Theft of vehicles 1% 1% 1% 2% 2% 6% 8% 7% 7% 8%

LRT safety 1% 1% 2% 1% 2% 2% 3% 4% 3% 3%

Damage to property


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42

Safety or Crime Issue of Greatest Concern in the Neighbourhood

B8a. What would you say is the safety or crime issue of greatest concern to you in your neighbourhood?

B8b. What other neighbourhood safety or crime issues come to mind?

Responses 1% or greater based on first mention in 2013

Safety or Crime Issue of Greatest Concern In

he Neighbourhood

2009

First

Mentionn=1006

2010

First

Mention

n=1004

2011

First

Mention

n=1005

2012

First

Mention

n=1002

2013

First

Mention

n=1003

2009

Total

Mentionsn=1006

2010

Total

Mentions

n=1004

2011

Total

Mentions

n=1005

2012

Total

Mentions

n=1002

2013

Total

Mentions

n=1003

House break-ins/break and enter 30% 32% 31% 34% 29% 39% 41% 40% 42% 35%

Traffic violations (speeding, unsafe driving) 3% 5% 5% 6% 7% 9% 11% 12% 14% 15%

Theft other than vehicles 3% 5% 4% 5% 7% 7% 9% 7% 9% 10%

Illegal drug activity 7% 7% 6% 6% 6% 12% 15% 11% 11% 10%

Theft of vehicles 6% 5% 5% 5% 6% 15% 11% 11% 10% 11%

Damage to property 5% 6% 5% 4% 4% 8% 10% 10% 7% 8%

Vandalism 4% 4% 4% 3% 2% 8% 8% 8% 5% 4%

Graffiti 4% 3% 2% 4% 2% 9% 8% 6% 10% 5%

Vehicle break-ins NA NA NA 2% 2% NA NA NA 2% 3%Illegal gang activities 5% 2% 1% 1% 1% 7% 4% 2% 2% 1%

Assault causing injury 2% 1% 1% 1% 1% 6% 2% 2% 2% 2%

Homelessness/increase in homelessness 2% 1% 1% 1% 1% 3% 1% 2% 1% 2%

Youth crime 2% 1% 1% 1% 1% 2% 2% 3% 2% 3%

Juveniles congregating/hanging around 1% 1% 1% 1% 1% 3% 2% 1% 1% 1%

Safety in public places (downtown, streets) 1% 1% 1%


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C1. First, when you think about the Calgary Police what comes to mind or, in your

words, how would you describe the Calgary Police? 43



2010

First

Mentions

n=1004

2011

First

Mentions

n=1005

2012

First

Mentions

n=1002

2013

First

Mentions

n=1003

2010

Total

Mentions

n=1004

2011

Total

Mentions

n=1005

2012

Total

Mentions

n=1002

2013

Total

Mentions

n=1003

NET POSITIVE 78% 82% 87% 87% 78% 85% 89% 89%They do a good/excellent job/they do the

best they can36% 38% 38% 41% 37% 48% 48% 51%

Efficient/competent/helpful/reliable 21% 13% 16% 13% 22% 18% 22% 21%

Law enforcement/maintain order/support

the community4% 9% 6% 6% 4% 13% 11% 9%

Professional 6% 5% 6% 6% 6% 8% 11% 9%

Honest/friendly/courteous 3% 5% 6% 4% 6% 12% 15% 14%

Hard working/dedicated 2% 3% 3% 3% 2% 5% 5% 5%

Strong visible presence 2% 2% 2% 3% 3% 6% 8% 8%Positive experiences with police 1% 1% 2% 3% 2% 3% 7% 12%

Quick to respond 1% 1% 2% 2% 2% 4% 5% 7%

Always available when needed 1% 2% 1% 2% 2% 4% 5% 8%

I admire/respect them 1% 2% 1% 2% 1% 4% 3% 4%

They have a very difficult job 1% 1% 1% 1% 1% 3% 4% 2%

Pleased with new police chief


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44

Performance of the CPS

Excludes dont know

C4. Based on your experiences or just your general impressions, please tell us whether you agree or disagree with the following statements.

Please use a scale where 1 is strongly disagree and 10 is strongly agree.

Performance of the CPS 2009 2010 2011 2012 2013Is dedicated to reducing levels of

crimeNA n=988 n=996 n=988 n=995

Strongly Agree (Top Box 9-10) NA 50% 53% 53% 51%Middle Box 7-8 NA 36% 35% 38% 39%Disagree (Bottom Box 1-6) NA 14% 13% 9% 10%

Supports the community NA n=986 n=989 n=986 n=990 Strongly Agree (Top Box 9-10) NA 44% 51% 48% 51%Middle Box 7-8 NA 42% 36% 40% 38%Disagree (Bottom Box 1-6) NA 15% 13% 12% 11%

Is friendly NA n=986 n=989 n=991 n=989Strongly Agree (Top Box 9-10) NA 44% 46% 47% 48%Middle Box 7-8 NA 40% 37% 39% 38%Disagree (Bottom Box 1-6) NA 16% 17% 14% 14%

Meets my expectations as a

police serviceNA NA n=997 n=993 n=999

Strongly Agree (Top Box 9-10) NA NA 44% 44% 44%Middle Box 7-8 NA NA 40% 42% 43%Disagree (Bottom Box 1-6) NA NA 16% 13% 13%

Responds quickly when needed NA n=937 n=948 n=953 n=951Strongly Agree (Top Box 9-10) NA 32% 41% 40% 41%Middle Box 7-8 NA 46% 41% 44% 44%

Disagree (Bottom Box 1-6) NA 22% 19% 16% 15%

Performance of the CPS 2009 2010 2011 2012 2013

Demonstrates the appropriate level of

care and concernNA n=981 n=991 n=992 n=992

Strongly Agree (Top Box 9-10) NA 35% 40% 40% 40%Middle Box 7-8 NA 47% 43% 44% 47%Disagree (Bottom Box 1-6) NA 18% 17% 16% 14%

Uses crime prevention measures and

programs effectivelyNA n=929 n=952 n=939 n=948

Strongly Agree (Top Box 9-10) NA 29% 32% 32% 32%

Middle Box 7-8 NA 49% 48% 50% 49%Disagree (Bottom Box 1-6) NA 22% 20% 18% 20%

Has the capacity to fully enforce the law NA n=980 n=974 n=974 n=977 Strongly Agree (Top Box 9-10) NA 26% 30% 28% 33%Middle Box 7-8 NA 37% 39% 43% 41%Disagree (Bottom Box 1-6) NA 37% 31% 29% 26%

Is adequately staffed NA n=941 n=918 n=934 n=921Strongly Agree (Top Box 9-10) NA 13% 14% 14% 15%Middle Box 7-8 NA 31% 34% 38% 38%

Disagree (Bottom Box 1-6) NA 57% 52% 48% 47%





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C5a. Why arent you confident the Calgary Police can deliver the services needed? 45

Reasons Why Citizens are Not Confident the CPS

Can Deliver the Services Needed(Among thosewho are not at all confident and not very

confident)

2012

First

Mention

n=53

2013

First

Mention

n=29

2012

Total

Mentions

n=53

2013

Total

Mentions

n=29

Some officers lack action/not courteous 13% 34% 21% 45%

Overworked/understaffed/underfunded 42% 31% 47% 34%Too preoccupied with minor crimes/issuing traffic

tickets8% 7% 11% 10%

Slow response time 4% 7% 6% 7%

Inexperienced/under-trained recruits 4% 7% 6% 14%

Under-supported by the judicial system 8% 3% 11% 7%

Not enough visible presence 6% 3% 13% 3%

Other 8% 3% 8% 3%

Dont Know 6% 3% 6% 3%Responses 1% or greater based on first mention in 2013





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46


D1. Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agree ment with each

of the following statements. Scale: 1=strongly disagree / 10=strongly agree

Excludes dont know

Overall Perceptions of the CPS - Reputation Attributes 2008 2009 2010 2011 2012 2013

The community police facilities make it easy to access police services n=914 n=887 n=904 n=922 n=900 n=893Strongly Agree (Top Box 9-10) 36% 41% 39% 40% 41% 39%Middle Box 7-8 40% 41% 40% 38% 39% 40%Disagree (Bottom Box 1-6) 24% 17% 21% 22% 21% 21%

Maintains appropriate visibility in the community n=966 n=978 n=988 n=980 n=986 n=979Strongly Agree (Top Box 9-10) 21% 28% 31% 32% 35% 35%Middle Box 7-8 40% 46% 45% 44% 42% 45%Disagree (Bottom Box 1-6) 38% 26% 23% 24% 22% 20%

Uses its authority and force appropriately n=931 n=930 n=946 n=945 n=950 n=923Strongly Agree (Top Box 9-10) 30% 31% 30% 34% 35% 33%Middle Box 7-8 49% 51% 48% 45% 47% 51%

Disagree (Bottom Box 1-6) 21% 18% 23% 20% 18% 16%

Responds in a fair way when dealing with all segments of the Calgary

communityn=887 n=862 n=891 n=905 n=875 n=871

Strongly Agree (Top Box 9-10) 29% 31% 30% 34% 36% 31%Middle Box 7-8 50% 52% 48% 45% 46% 51%Disagree (Bottom Box 1-6) 21% 17% 22% 21% 18% 17%

Adequately communicates crime issues and trends to the community n=923 n=927 n=932 n=941 n=961 n=932 Strongly Agree (Top Box 9-10) 25% 29% 28% 32% 32% 33%Middle Box 7-8 42% 50% 48% 45% 44% 45%

Disagree (Bottom Box 1-6) 32% 21% 24% 24% 24% 22%Provides an adequate amount or level of service to the public n=976 n=983 n=971 n=981 n=981 n=971

Strongly Agree (Top Box 9-10) 23% 28% 28% 32% 31% 34%Middle Box 7-8 50% 57% 55% 53% 53% 53%Disagree (Bottom Box 1-6) 27% 15% 16% 15% 17% 13%





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47


D1. Next, I am going to read you a number of statements that may describe the Calgary Police. Please rate your level of agreement with each

of the following statements. Scale: 1=strongly disagree and 10=strongly agree

Excludes dont know

Overall Perceptions of the CPS Officer Attributes 2008 2009 2010 2011 2012 2013

Officers are respectful n=973 n=968 n=969 n=982 n=969 n=970

Strongly Agree (Top Box 9-10) 45% 44% 41% 44% 47% 44%Middle Box 7-8 40% 44% 43% 41% 41% 45%


Officers are competent in their duties n=948 n=936 n=961 n=960 n=969 n=946

Strongly Agree (Top Box 9-10) 37% 43% 38% 42% 43% 43%

Middle Box 7-8 50% 49% 50% 46% 48% 47%


Officers are ethical n=909 n=883 n=916 n=904 n=895 n=887

Strongly Agree (Top Box 9-10) 35% 39% 33% 37% 40% 40%Middle Box 7-8 50% 49% 50% 48% 47% 47%


Officers clearly understand my safety needs and concerns n=915 n=894 n=909 n=924 n=909 n=918

Strongly Agree (Top Box 9-10) 31% 37% 37% 37% 38% 39%

Middle Box 7-8 48% 50% 44% 45% 45% 46%


Officers are there when I need them n=902 n=887 n=915 n=909 n=920 n=913

Strongly Agree (Top Box 9-10)31% 35% 35% 37% 39% 42%

Middle Box 7-8 42% 45% 44% 43% 44% 44%




Incident Reporting


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48

Incident Reporting

F3b. Why did you NOT report it to the Police?

Reasons for NOT Reporting to Police(Total Mentions)

2008

n=42

2009

n=32

2010

n=36

2011

n=51

2012

n=37

2013

n=32

Did not want to bother police/ incident was not serious enough 43% 66% 44% 51% 65% 47%

I felt that the police could not do anything anyway 29% 13% 22% 29% 22% 25%

I dealt with it in another way 14% 9% 8% 14% 19% 13%

Someone else reported the crime and the police contacted me - - - - - 9%

It did not directly involve me 2% 6%


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Priority Setting

I1. Thinking about everything the Calgary Police Service does and everything we have talked about today, what do you think the Calgary

Police should focus on going forward? 49


Priority Setting

2012

First

Mention

n=1002

2013

First

Mention

n=1003

2012

Total

Mentions

n=1002

2013

Total

Mentions

n=1003Crime/crime prevention (general) 11% 12% 13% 16%

No suggestions (keep up the good work/general positive

comments)9% 9% 10% 10%

Hire more officers/more funding 11% 8% 14% 10%

Illegal gang activities 16% 7% 28% 12%

Illegal drug activity 8% 7% 22% 12%

Better communication with the public/more

transparency/more accountability5% 7% 8% 14%

More visible presence 4% 6% 8% 11%Traffic violations (does not include those who

specifically mentioned driving under the influence)6% 5% 11% 10%

Better officers/well trained/competent/attitude 3% 5% 5% 9%

More efforts to reduce crime 1% 5% 2% 10%

Youth crime 5% 2% 10% 5%

Safety in public places (downtown, streets) 2% 2% 4% 8%

Not preoccupied with minor crimes/issuing traffic tickets 1% 1% 3% 2%

Driving under the influence


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Appendix E 2013 CPC andCPS Initiatives

50

Initiatives of the CPC and CPS


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51

Initiatives of the CPC and CPS

Opening of the Child Advocacy Centre

Full Launch of the Calgary Police Foundation

Start Smart Stay Safe (S4) Program

Calgary Police Service Integrated Ballistics

Identification System

Launch of The Hub Messaging System


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Appendix F

Questionnaire

52

Questionnaire


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Questionnaire

53

Questionnaire


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Questionnaire

54

Questionnaire


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Questionnaire

55

Questionnaire


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Questionnaire

56

Questionnaire


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Questionnaire

57

Questionnaire


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Questionnaire

58

Questionnaire


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Questionnaire

59


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CPC Citizen - Data Report - September 19 2013

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