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Operational Guidance for

Franchise Delivery

Quality Assurance Services

Collaborations and PartnershipsGroup

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Aims of session

Introduction

Key documents

Development of the guidance

Structure and content of the guidance

Key processes in the initial stages of a franchisepartnership

Published Information

Admissions Student Registration

Questions

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Partner institutions will be required to

adopt all aspects of University qualitymanagement processes and

regulations

Franchise Framework Section 2, paragraph b

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Activity

Consider what key quality assurance

processes the University will expectyou to adopt

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Key documents

Franchise Framework and Appendices

Activity Cycle

Operational Guidance for Franchise Delivery

Other University guidance documents referenced inthe Operational Guidance

Academic Processes for Franchise Delivery (calendar)

Academic Principles and Regulations

http://www.leedsmet.ac.uk/staff/collaborations-partnerships.htm

http://www.leedsmet.ac.uk/staff/collaborations-partnerships.htmhttp://www.leedsmet.ac.uk/staff/collaborations-partnerships.htmhttp://www.leedsmet.ac.uk/staff/collaborations-partnerships.htmhttp://www.leedsmet.ac.uk/staff/collaborations-partnerships.htmhttp://www.leedsmet.ac.uk/staff/collaborations-partnerships.htmhttp://www.leedsmet.ac.uk/staff/collaborations-partnerships.htm

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Development of Operational Guidance for

Franchise Delivery

How to for partners and internal staff

Operationalise the requirements of theFramework

Ongoing review with a view to annual update

Comparable student experience

Equivalency of QA process

Franchise-specific templates

Consistency of practice across partners

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Operational GuidanceStructure and

Contents

Pre-delivery

Operational plan

Approval of partner staff

Published information

Student life cycle

Admissions

Student registration

Student induction and representation Student files

Continued

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Operational GuidanceStructure and

Contents continued

Annual Monitoring and Review

Module Evaluation

Assessment Process

Mitigation and extenuating circumstances Cheating, plagiarism and unfair practice

External Examiners

Moderation

Board of Examiners and Examination Committees

Certificates and graduation

Student appeals and complaints

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Published Information

Quality Code, Chapter B10: University must haveeffective control over published information

Publicity and marketing materialweb based,hard copy prospectus, leaflets, newspaperadverts, backdrops, plasma screen displays, etc

Course documentation Programme specification

Course approval template

Module approval template

Course handbook

Module handbook/guide

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Published Information continued

QAA HE Reviewjudgement on whetherpublished information is fit for purpose,accessible and trustworthy

Approval process varies depending on type ofpublished information

For marketing and publicity materials, see

Published Information Approval Process Response from University within ten working

daysbear in mind for print deadlines

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Admissions

Shared responsibility between university and

partner

Consistent application of process

Evidence base at partner

Standard, Non-standard, AP(E/C)L

See Franchise Admissions Process flowchart Monitoring via Link Tutor, Mutual Review

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Student Registration

See Franchise Student Registration Process

flowchart

21 days after the delivery commencement date

Franchise registration data template (codes) Accuracy of data important

Highest level of qualification

Confirmation of registered students by partner

Trigger invoice

Students to confirm in writing if withdrawing

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Further staff development

Staff Development Toolkit for franchise partners

Additional sessions available on:

Student induction and representation

Annual Monitoring and Review (including module

evaluation) Board of Examiners

Mitigation and extenuating circumstances

Cheating, plagiarism and unfair practice

Student appeals Any additional staff development required around QA

activitiescontact Collaborations and Partnerships Group

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Questions

collaborations@leedsmet.ac.uk

mailto:collaborations@leedsmet.ac.ukmailto:collaborations@leedsmet.ac.uk