CR500 Instant Issuance System Quick Install Guide · 2021. 3. 5. · CR500 Instant Issuance System...

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CR500™ Instant Issuance System

Quick Install Guide

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CR500 Instant Issuance System Quick Install Guide539970-001 Rev H

CR500 Instant Issuance System 1

1. Select a Location for the Printer.• Install the printer in a location that

is clean and well ventilated, free of vibration or shock.

• For venting and clearance, select an area 45 inches (1.143 m) wide and 19 inches (483 mm) deep.

• Do not install the printer in direct sunlight.

• Install the printer in a secure location where it can be seen at all times.

• Install the printer in a location that has reachable access to 2 AC outlets and a network port.

2. Unpack and Secure the Printera. Open the shipping carton and

unpack the printer.

Refer to the Datacard® CR500 Instant Issuance System Installation and Administrator’s Guide found on the CR500 Owner’s Library CD for detailed installation instructions.

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On/Off

Printer BaseSpacer

Work Surface

Washer

Bolt

E

B

C

DA

2 CR500 Instant Issuance System

CR500 Instant Issuance System Quick Install GuideEn

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b. Secure the printer to the work surface (if required). For detailed specifications and instructions, refer to the printer’s Installation and Administrator’s Guide.

c. Attach the concealed output stacker to the printer.

3. Connect the Power Sourcea. Connect the power cord to the

print unit (A). b. Connect the print unit power cord

to the power source (B).c. Connect the power supply to the

security enclosure (C).d. Connect the power cord to the

power supply (D). e. Connect the power cord to the

power source (E).

f. Power on the printer to release transport mode. The printer beeps as it powers on. The release takes approximately 30 seconds.

g. Power off the printer.

AB

C

Ribbon Guides Supply Roll

A

B

C

B

AA

B


CR500 Instant Issuance System Quick Install GuideEnglish

4. Load Supplies Order supplies separately.a. Unlock the printer.

b. Open the security enclosure and the print unit.

c. Remove the orange ink ribbon cartridge.

d. Load the ink ribbon. Make sure that you position the yellow (Y) panel as shown.

e. Reinstall the ink ribbon cartridge.

2 frames D

AB

C

Film Guides Supply Roll

B

A

506277-001

A

B

C

DE



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g. Load the retransfer film.

Do not reinstall the retransfer film cartridge until after the cleaning card is run.

5. Clean the Print Unit Do not run the cleaning card if the heated roller is hot. Allow the printer to cool first.a. Close the print unit door. b. Keep the security enclosure door

open.

f. Remove the green retransfer film cartridge.

c. Pull out the exception card slide.d. Insert the cleaning card.

Caution: Use the cleaning card with the label “Printer Only,” part no. 506277-001.i. Remove the protective paper

from the single-sided cleaning card (A).

ii. Insert the cleaning card into the exception slide (B) with the sticky side facing up.

iii. Push the exception slide in, past the resistance until it reaches the stop position (C).

iv. Push the card to the print unit card feed roller (D). Stop when the card is just under the roller (E).



e. Power on the printer. The Film Search A1 message displays.

f. Use the print unit front panel to run the cleaning card:i. Press Menu to display

Cleaning.ii. Press Enter to display Rollers

OK. iii. Press Return to display

Film checking followed by Cleaning Start OK.

iv. Press Return.The print unit pulls the cleaning card into the print unit and cleaning begins. The card is discharged and Cleaning Start OK displays.

g. Run the cleaning card a second time.i. Turn the cleaning card over

and place it in the exception slide with the sticky side facing down. Follow step 5d to position the card correctly.

ii. Press Return to start the cleaning process.

The print unit pulls the cleaning card into the print unit and cleaning resumes.

iii. When the cleaning card is discharged, press Exit to end the cleaning process.

Use a cleaning card one time only. Using a dirty one can damage the rollers.h. Reinstall the retransfer film

cartridge.i. Close the print unit.

j. On the print unit front panel, press Exit to return to the top level of the menu system.

B

A

BC

B

A



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c. Close and lock the printer security enclosure.

7. Power On the Printera. Connect the network data cable

(ordered separately).

6. Load Cardsa. With the security enclosure door

open, load blank cards in one or all of the three hoppers. If you are using only one hopper, load cards in hopper 3.

Caution: Handle cards by the edges, or wear the gloves provided with the printer.

b. Place the card weight on top of the cards.

Card back

Card front

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Print job queue

is deactivated

Menu Available

Deactivated

>Maintenance

Main Menu

>Activate

Main Menu

>Enable

Activate

>1

Activate

>1_

Activate

>12345678_

Activate

Request Success

Activate

xx.xx.xx-xx

Ready EnUs

3x

a

b

c

d

e



The touch screen shows the following sequence as the printer powers up. This takes approximately 2 to 3 minutes.

b. Power on the printer. 8. Activate the PrinterUse the touch screen to enter the activation code. Call Datacard Technical Support at 1-800-328-3996 to obtain the activation code. Have your printer’s serial number ready when you call.

Print job queue

is deactivated

Menu Available

Deactivated

>Maintenance

Main Menu

>Activate

Main Menu

>Enable

Activate

>1

Activate

>1_

Activate

>12345678_

Activate

Request Success

Activate

xx.xx.xx-xx

Ready EnUs

f

g

h

i

f

Ready EnUs

Menu Available

Suspended

2x

>Maintenance

Main Menu

>Configuration

Main Menu

>Network

Configuration

>DHCP/Static IP

Network

>DHCP

DHCP/Static IP

>Static IP

DHCP/Static IP

>IP Address

Network

>xx_.

IP Address

>xxx.

IP Address

>Subnet Mask

Network

>xx_.

Subnet Mask

>xxx.

Subnet Mask

>xxx.

Gateway Address

>xx_.

Gateway Address

>Gateway Address

Network

>Apply

Network

Network

Configuration

a

b

c

d



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9. Set a Static IP AddressCardWizard issuance software requires that the printer use a static IP address.a. Obtain the following information

from your network administrator:IP Address __________________Subnet Mask ________________Gateway Address _____________b. Use the touch screen to change

the address method to Static IP and enter the IP address.

Press until next menu displays

Press until next menu displays

Repeat for each character

Ready EnUs

Menu Available

Suspended

2x

>Maintenance

Main Menu

>Configuration

Main Menu

>Network

Configuration

>DHCP/Static IP

Network

>DHCP

DHCP/Static IP

>Static IP

DHCP/Static IP

>IP Address

Network

>xx_.

IP Address

>xxx.

IP Address

>Subnet Mask

Network

>xx_.

Subnet Mask

>xxx.

Subnet Mask

>xxx.

Gateway Address

>xx_.

Gateway Address

>Gateway Address

Network

>Apply

Network

Network

Configuration

e

f

gg

h

i

OR

Ready EnUs

Menu Available

Suspended

2x

>Maintenance

Main Menu

>Configuration

Main Menu

>Network

Configuration

>DHCP/Static IP

Network

>DHCP

DHCP/Static IP

>Static IP

DHCP/Static IP

>IP Address

Network

>xx_.

IP Address

>xxx.

IP Address

>Subnet Mask

Network

>xx_.

Subnet Mask

>xxx.

Subnet Mask

>xxx.

Gateway Address

>xx_.

Gateway Address

>Gateway Address

Network

>Apply

Network

Network

Configuration

j

j

k

4x

4x

l

m

n

m



Ready EnUs

Menu Available

Suspended

2x

>Maintenance

Main Menu

>Configuration

Main Menu

>Network

Configuration

>DHCP/Static IP

Network

>DHCP

DHCP/Static IP

>Static IP

DHCP/Static IP

>IP Address

Network

>xx_.

IP Address

>xxx.

IP Address

>Subnet Mask

Network

>xx_.

Subnet Mask

>xxx.

Subnet Mask

>xxx.

Gateway Address

>xx_.

Gateway Address

>Gateway Address

Network

>Apply

Network

Network

Configuration

4x

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pp

q

r

s 2x



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10. Print a Test Carda. Using an Internet browser, enter

https://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the printer IP address you entered.Printer Manager opens.

b. Log into Printer Manager as WebAdmin.



Next Steps

• Define the printer to CardWizard issuance software. Refer to the Datacard CardWizard Issuance Software and Card Printer Setup Guide for information about how to add the printer to CardWizard software.

• Contact your System Administrator to set up the rest of the system, including network authorization to the printer.

• Refer to the CR500 Instant Issuance System Installation and Administrator’s Guide for detailed installation instructions.

Warning: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

For more information on this warning, refer to www.datacard.com/califpropwarning.

c. Select Troubleshooting >Test Card.

d. Print a one-sided test card with color printing.

1187 Park PlaceShakopee, Minnesota 55379

952.933.1223 • 952.933.7971 Faxwww.entrustdatacard.com

January 2018

Datacard is a registered trademark and service mark of Entrust Datacard Corporation, and Entrust is a registered trademark and service mark, in the United States and other countries. All other trademarks are the property of their respective owners.© 2012–2018. The design and information contained in these materials is protected by US and international copyright law.

539970-001 Rev H

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CR500 Instant Issuance System Quick Install Guide · 2021. 3. 5. · CR500 Instant Issuance System...

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