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BUSINESS CASE FOR ENGAGEMENT
Highly engaged organizations19% higher total shareholder return26% higher employee productivityLower risk of turnoverBetter suited to attract top talent
Highly engaged employeesTwice as likely to be top performers and miss 20% fewer days of work.Exceed expectations in performance reviews and are more supportive of organizational change initiatives
“We find that financial incentives may indeed reduce intrinsic motivation and diminish ethical or other reasons for complying with workplace social norms such as fairness. As a consequence, the provision of incentives can result in a negative impact on overall performance.”
Dr. Bernd Irlenbusch, London School of Economics
SHOW ME THE MONEY???
Money was at the bottom of the list of
primary job motivators
“Canadians have made it clear that money really isn't everything….. Factors like learning and development, creativity and corporate culture have become true indicators of job satisfaction for today's working Canadians.”
Workopolis President Patrick Sullivan
SHOW ME THE MONEY? THE CANADIAN WAY
Engagement Through1) Progress2) Goal-Setting3) Feedback4) Focus on the Positive5) Communication6) Purpose
SHOW ME THE SCIENCE!!!
Exercise: Think about five different successes you had last week. What were they?
“It is not enough to be busy; so are the ants. The question is: What are we busy about?”
-Henry David Thoreau
1) PROGRESS: SUCCESS AUDIT
HARD goals Heartfelt: My goals will enrich the
lives of somebody besides me Animated: I can vividly picture how
great it will feel when I achieve my goals
Required: My goals are absolutely necessary to help this company
Difficult: I will have to learn new skills and leave my comfort zone to achieve my assigned goals for this year.
2) GOAL-SETTING
Top 8 Factors
I can vividly picture how great it will feel when I achieve my goals
I will have to learn new skills to achieve my assigned goals for this year
My goals are absolutely necessary to help this company I actively participated in creating my goals for this year I have access to any formal training that I will need to
accomplish my goals My goals for this year will push me out of my comfort
zone My goals will enrich the lives of somebody besides me
(customers, the community, etc.) My goals are aligned with the organization’s top priorities
for this year
2) GOAL-SETTING
Focus on the behaviour rather than the person Focus on the positive Be specific rather than vague/abstract Provide illustrations Global versus local Outline the impact and identify benefits of
positive change Praise effort and strategy rather than outcome Connect the feedback to organizational objectives
3) FEEDBACK
“The danger in communication, is the illusion that it has been
accomplished.” -George Bernard Shaw
“ I know you think you understand what you thought I said, but I'm not sure
you realize that what you heard is not what I meant. ” -Alan Greenspan
5) COMMUNICATION
3 Groups:
1. Personal Benefit = Same
2. Control Group = Same
3. Task Significance = Pledges increased 9-23= Donations increased 171%
6) PURPOSE
6) PURPOSE
Engagement Through1) Progress2) Goal-Setting3) Feedback4) Focus on the Positive5) Communication6) Purpose
SHOW ME THE SCIENCE!!!