Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Typical reaction to feedback…

“It’s my fervent hope, Tom, that those are meaningless statistics.”

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Learning Agility:“Above or below the line?”

Above the line: Curious and Open

Below the line: Defensive and closed

Key to shifting:•Wonder questions

•Learning as top priority•Appreciate all feedback

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Reading people…

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Emotional Awareness:“Use your whole body”

Self

Others

Feelings Actions

Self-awareness:•“I can identify my feelings and intuitions.”•“I know my strengths and challenges.”

Relationship Management:•“I build trust with others.”•“I easily give and receive feedback.”•“I resolve disagreements with others so that all feel satisfied.”

Social awareness:•“I can acknowledge the perspective of others.”•“I can empathize with the feelings of others.”

Self-management:•“I express my feelings in skillful ways.”•“I experience high energy levels”

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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No heroes, please…

It doesn’t help matters any when he keeps muttering, ‘A good captain goes down with his ship.’”

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Authenticity:“Stay out of the Triangle”

Hero: “I’ll save the day!”

Villain: “You are to blame!” Victim: “Poor me!”

CorporateDrama

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Finger pointing…

“If we’re being really honest, it was your decision to follow my recommendation that cost you money.”

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Accountability:“Claim don’t Blame”

Accountability = 100% Responsibility + Clear Agreements

100% Responsibility0% Responsibility 200% Responsibility

Victim Villain/Hero

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Avoiding spin…

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Candor:“Big “T”, Little “t””

•Factual

•What happened

•Video Camera view

•Opinions

•Judgments

•Interpretations

•Assumptions

Big T Little t

Learn to state the unarguable truth

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Poor strategy…

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Genius/Brilliance:•True passion•Great productivity with great ease

Competent:•Doesn’t satisfy•Others do it better

Excellence:•Positive feedback•Do better than most

Incompetent:•Negative feelings•Most do it better

80%20

%

Incr

easi

ng e

nerg

y

Genius:“Commit to Genius: 80/20 rule”

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Looking for the Positive…

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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Appreciation:“Attitude of gratitude”

•Listen•Empathize•Appreciate•Care•Be playful

•Blame•Criticize•Complain•Disrespect•Stonewall

“I appreciate you for _____.”

Guidelines for Appreciation:•Be genuine•Be specific

Relationship: Builders Busters

Created by The Hendricks Institute and published in “Radical Change, Radical Results”

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7The Seven Transforming

Actions