Creating a culture of

community engagement

Today’s workshop

Agenda• Welcome / introductions• Introducing Subiaco• The Subi story• Think2030 – engagement in action• Questions?• One officer to three person team• Bringing the organisation on the engagement

journey• Our community engagement handbook• Activity – your choice• Success stories• Challenges and hurdles• Questions?

Introducing Subiaco

Subiaco

• Population

• Area

• Organisation

• Councillors

• Institutions

• Transport

• Local community

• Service satisfaction

The Subi Story

Background• Change of CEO, change of culture

• Organisational context – leadership

• Strategic Management Plan prepared ‘traditionally’ in 2009

• Community engagement framework – who?

• Legislative context – eastern states

• Council decision to undertake visioning February 2010 to establish a community plan

The Subi Story

Council resolution – February 2010

That Council endorse:1. the adoption of a community engagement

approach by the city2. the implementation of community visioning

process for the development of a community plan

Whole of organisation approach

The Subi story

The embodiment of

community engagement• Director Community Development: project sponsor

• Project manager and coordinator were seconded from the community development team

• A year later, a project officer came on board

• Think2030 was a whole of organisation project

• Stage one began in July 2010

• From the inside out – whole organisation involvement

The Subi Story

Questions?

From an officer to a three person team

Cementing our position

• New team created

• Based in the Office of the CEO, alongside the communications team

• Working closely with the CEO and executive leadership team, ultimately executive position

• Key value and underlying belief of engagement being a way to do business, an approach to how we work

Bringing the organisation on the engagement journey

Step by step

• What now? Think2030 is over....

• Staff focussed, not just community

• CEO briefings

• Changing the way some decisions were made, eg values project

The engagement handbook

The engagement handbook

Training– the ‘why’ of community engagement

Why are we here? Why do it?

Do I need to do it? Is there a decision to be made?

Ask the community? Are you mad??

Why it works?

Benefits for the organisation

Benefits for the community

The engagement handbook

Training – the ‘how’ of community

engagement

How to prepare for engagement

How to plan for engagement

How to design and do engagement

How to evaluate engagement

Having a champion

“Mr Tindale, who has been Subiacochief executive since 2008, said hehoped his legacy was strengtheningcommunity engagement”

Western Suburbs Weekly, 7 January 2014

Workshop

Get together and discuss

• Challenges in your organisation

• Similarities

• Identifying gaps

Success stories

Success stories

• Think2030 stage three

• Playground installations

• Pocket parks

• Activity Centre Structure Plan

Challenges and hurdles

Challenges

• Roundabout

• Bunnings redevelopment

• Structural reform

• Car park number 12

Questions

Questions?