Creating a Culture of Engagement - SHRM of Greater Tucson€¦ · Creating a Culture of Engagement...

Creating a Culture of Engagement

Tillie Hidalgo LimaPresident/CEOBest Upon Request

SHRM - Greater TucsonFebruary Monthly Meeting

February 10, 2015

“We ease the day ... You seize the day!”®

© 2015 Best Upon Request Corporate, Inc.

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What does culture mean to you?

What does it look like in your organization?



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Why does culture matter?

• Creates consistency and community

• In the words of Peter Drucker: “Culture eats strategy for breakfast”

• Organizational culture is a profit center and creates efficiency

• It’s about HUMAN CAPITAL



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Human Capital Strategy

“Executives must now pursue a more comprehensive and integrated human capital strategy that includes the management of talent as well as the associated leadership, culture and organization components that multiply the value of talent and create an enterprise that is better able to execute business strategy and adapt to a changing marketplace.”

- From Accenture’s Outlook Point of View Publication



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Engagement• Are your employees willing to go above and beyond

what is expected?

• A new way to think about engagement, from Tony Schwartz, CEO of The Energy Project: “What would make your employees feel more energized, better taken care of, more focused and more inspired [purposeful]?”

• Employers with the most engaged employees were 22% more profitable than those with the least engaged employees*



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Culture of Engagement = Great Place to Work• Attract and retain the best talent

• Result in higher productivity and profitability

• Gain new business

• According to the Great Place to Work® Institute, a great workplace, from the employee perspective, is one where they:

• TRUST the people they work for;

• Have PRIDE in what they do; and

• ENJOY the people they work with.



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My Business

Concierge Services that Make Life Easier®

“We ease the day … You seize the day! ®



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The Speed of Trust: 13 Behaviors

1. Talk Straight

2. Demonstrate Respect

3. Create Transparency

4. Right Wrongs

5. Show Loyalty

6. Deliver Results

7. Get Better

8. Confront Reality

9. Clarify Expectations

10. Practice Accountability

11. Listen First

12. Keep Commitments

13. Extend Trust



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Inspiring Trust• Servant Leadership

• Planning Pyramid

• Holacracy = alignment of purpose, creates transparency

• Professional Development Plans and Leadership Development

• Communications: At Our Best, Monthly Corporate Team Meetings, CEO Welcome to New Hires, Quarterly Lunch with the CEO, Birthday Cards, Posters



My Business

Holacracy2014



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Creating Pride

• Triple Bottom Line

• Awards and Recognition

• Culture and Community Circle

• Thank You Thursdays

• Shining Stars

• Robust Benefits



My Business



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Having Fun



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Having Fun



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The How

• How we think

• How we measure

• How we plan

• How we execute

Values define Behaviors which drive Culture which creates

Successful Performance



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My Values

The Seven F’s

1. Faith

2. Family

3. Friends

4. Fitness

5. Financials

6. Freedom

7. Fun



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My pleasure!What else may I do for you?

How you do one thing is how you do everythingBorrow brilliance

It’s when you go out of your comfort zone that you stretch and grow

Dynamic steeringEnergizing roles and accountabilities

Workable solutionsAsking for help is a sign of strength not weakness

We are a learning organizationMoments of truth are mission moments

Words We Use



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Contact Tillie: [email protected](513) 605-7800

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Creating a Culture of Engagement - SHRM of Greater Tucson€¦ · Creating a Culture of Engagement...

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