Sandra: “I got started in the industry through seeing an ad in the paper, and moving to Wollongong at that time, and that was 26 years ago.

Sandra: “I think my clients are very loyal to me and they come back every year. And you’re hoping to fulfill their dreams, so it’s nice for us to be involved and give something back to the community.” “What client comes to mind as being outstanding and loyal? It’s almost impossible to choose one person, but I have, and Mary’s the person that I’ve chosen.”

“I contacted Mary and said “oh look, we’re going to have some guys in the office doing a bit of filming, promoting our new office, and image and would you mind if you were involved in that” and she said “no, that’s fine.”

Sandra: “So what Mary doesn’t know - she’s in for a nice surprise when she comes into our office today.”

Sandra: “I just wanted to ask you a couple of questions. You’ve usually gone to the UK...”Mary: “M’hum”Sandra: “And that’s to visit…”

Mary: “Family and parents, yep. And it’s one of those trips that my parents keep saying even now “When are you coming? When are you coming?”. As they age, every day’s a bonus.”

Sandra: “And is there anything in particular you like to do when you get there? That you have missed?”Mary: “I love going on the underground. I love the Tube; I love the crowds. It’s really invigorating. Yeah, I love it.”

Sandra: “You know, I think you’ve always been a loyal customer and we’ve got a ticket for you with British Airways flying on the 777. Return.”Mary: “You’re joking!”

Hannah (BA Representative): “Hi Mary!”Sandra: “This is Hannah”Hannah (BA Representative): “Congratulations!”

Mary: “I don’t know what to say. I’m just, I’m overwhelmed! Thank you so much! It’s just so not expected, so this wasn’t expected at all.”Sandra: “Well, we’re pleased about that”Mary: “Thank you”Hannah (BA Representative): “It’s our pleasure”

Hanna (BA Representative): “It’s not just about the flying, It’s about special moments like this”