Credit Suisse 28th Annual Healthcare Conference
November 12
Safe harbor
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At Teladoc Health, we are
transforming how people access
healthcare around the world.
We are creating a new kind of
healthcare experience – one
with greater convenience,
outcomes, and value.
publicly-traded
on NYSE since 2015
TDOCemployees
worldwide
+2,200experts across
450+ specialties
+50,000network
clinicians
+3,000
cumulative visits
through YE 2019
~10 million
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✓
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✓ Over 17 million people added to the platform during the quarter, including 15 million with UnitedHealthcare.
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✓ Over 50% y/y growth in visits.
✓ BetterHelp surpassed the 50 million message milestone.
✓ Launched United Kingdom’s first virtual Mental Health Service for complex conditions.
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✓ Integrating the best of Advanced Medical and Best Doctors into one cohesive experience.
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(1) Full-year and quarter management guidance; midpoint of range, unless otherwise noted.
65%Revenue CAGR
(2016-2019E)
61%Visit CAGR
(2016-2019E)
69%Gross margin
Q3 2019
19.0 mmUS visit feeonly lives
Q3 2019
35.0 mmUS paid access
membership
Q3 2019
106%
79%
66%
39% 34%
28%
Proprietary Clinical
Capabilities
Entrenched
Distribution Across
Channels
Tech-Enabled Ops at
Scale
Global ReachEngagement
Science & Results
Product/Clinical
Scope of Offerings
Category-defining brand
Consumer demand
Returns to scale
Market leadership
Premium pricing
Proven ROI
Growth levers
Distribution Channels
Products & Services
Employers
Insurers
DTC
Hospitals & Health Systems
International markets
Upsell/cross sell
Penetration of existing
New distribution
Visits/utilization
Virtual COE specialty services
Telemedicine
Behavioral health
Licensed platformBroaden role in
healthcare delivery
Clinical services innovation
Accelerate
consumer adoption
Expand footprint &
distribution
Center of
Excellence
Urgent
Care
Multi-
specialty
clinic
Multi-product represents half of year-to-date bookings
Bookings up ~30%
Larger average deal size
Strong demand across all channels
RFP pipeline up ~25%
+ 1.0 + 0.3 + 0.3
+ 0.7 + 0.3
+ 1.5
+ 0.2
+ 2.7
+ 0.4
+ 3.9
+ 0.5 + 1.2
+ 1.7
+ 0.1 + 0.2
+ 3.9
+ 0.1
+ 8.1
$0.98
Paid Membership Net Adds (millions) PMPM
(1) US Paid Membership Only.
(2) Pro forma to exclude Aetna Fully Insured, Amerigroup, and VFO.
Organic onboarding of large health plan populations
Acquisition of Best Doctors
Acquisition of Advance Medical
4.7% 5.0%
6.8% 6.6%
7.8% 8.0%
Q3 FY
~10 million cumulative visits by YE 2019
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