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CREST: Control Room Education Support and Training Atkins ITS Webinar Series 24/7 operation December 2013
CREST: Control Room Education Support and Training
Atkins ITS Webinar Series
24/7 operation
December 2013
CREST: Control Room Education Support and Training
December 13, 2013
Emotional
Exhausting
FearfulPromises
24/7 operation
Tight deadline
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Agenda
● Introductions
● Presentation
● Q&A
Promotes safety, mobility, and the sharing of traveler information
Control Room Traffic Management Center (TMC)Traffic Operations Center (TOC)
Without people operations would be easy.
Every TOC is different.
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Borrowed from private and public-sector best practices
Founded in common sense and backed by years of research
CREST: Origins
Plagued with high error rates and staff turnover and suffer from a culture of fear
Revolving door of management companies in an ongoing operation
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CREST: The philosophy
What does the CREST program look like?(Control Room Education Support and Training)
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CREST: The Concepts
Concept 2
Full life-cycle management of
employees
Concept 1
Culture impacts performance
Concept 3
TMC is an ongoing
operation not a project
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Concept 1 Culture
Happiness
EngagementOwnership
Satisfied
Empowered
Focus
Productivity
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Concept 1 Culture
Culture
TQM
Six Sigma CPI
CMM
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A case study: corporate culture and performance
Companies that focus on culture lead to:
● Increased revenue—4 times faster● Job creation growth—7 times faster● Increased stock prices—12 times faster● Climbing profits—750% higher● Net income growth—700%● Customer satisfaction—doubled
Concept 1 Culture
2010 Global Average (56%)2008 Global Average (57%)2009 Global Average (60%)Best Employers (78%)
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CREST: The Concepts
Concept 1
Culture impacts performance
Concept 3
TMC is an ongoing
operation not a project
Full life-cycle management of
employees
Concept 2
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Concept 2Full life-cycle management
Train
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CREST: The Concepts
Concept 2
Full life-cycle management of
employees
Concept 1
Culture impacts performance
TMC is an ongoing
operation not a project
Concept 3
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Concept 3Operation versus project
What are the major difference between project management and operations management?
• Projects have a defined start and clear end• Projects produce tangible deliverables• Projects often use a team that is pulled together for the duration of the
project and then disperse after the project
Project management
• Operations are ongoing, eternal• While operations can include development of tangible deliverables the
primary focus is on ongoing activities• Operations team members can work together of years and even decades
Operations management
Consulting firms strength is in managing projects
TMC Contract structures are modeled after project management contracts
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Benefits of CREST
Cultural continuity
Full life-cycle resource
management
Increases competenceAvoids “reset”
Better performing,
more efficient operations
Contact us for more information about CREST
Andy Lucyshyn, Business Development Manager407.806.4225
Marcus Wittich, Practice Manager678.247.2413
Jo Scott, Program Manager678.247.2415
www.atkinsglobal.com/northamerica 800.477.7275
