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Leadership in CrisisDominic Cockram BA MA MBCI FCMI
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Niche consultancy incorporated in 2004
35 staff and associates
UK based in London
Work internationally for government and corporate clients
Accredited to BS 25999 and ISO 9000:2001
Company Background
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The leadership agenda today Why is crisis leadership important?
What makes a good crisis leader?
Where next?
Outline
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The World in which we live now!
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Steelhenge 2010
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Steelhenge 2010
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Does it matter? Does it change anything?
The rules are the same
The plans and procedures are as vital
People are at the centre of everything
25999 or PAS 300
Is it an incident, crisis, disruption or emergency?
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Are Leaders Born or Made?
Good leaders are made not born
If you have the desire and willpower, you can become
an effective leader Good leaders develop through a continuous process
of self-study, education, training, development and
experience
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Vision Motivation
Direction
Communication
Strategy
Seeing the wood for the trees
What is Leadership?
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Leadership at Every Level
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Speed of activity & decisions Lack of complete picture
Life or death
Company survival
Reputation Media
Job
How is a crisis different?
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When winds are steady and the skies are clear,
Every hand the ship would steer;
But soon as ever the wild winds blow,
Every hand would go below.
Euripides
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Clarity Delegation
Timely decision making
Confident
Juggler Futurist
Communicator
Strength
What makes a good crisis leader?
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Leader Define
Decide
Direct
Delegate Drive
Division of Responsibilities
Staff
Clarify
Collate
Coordinate
Communicate
Control
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"He is a definitely a hero. In the sober light of day wewill have to see if he can be recognised as such."
"The train itself was magnificent - it's built like a tank.Lambrigg Rail Crash February 2007
Timing
Positioning
Empathy
Communication
Branson Effect
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A year of disasters?
Leading the agenda
Empathising
OwnershipCommunication
Leadership
Perception
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Making decisions on incomplete information Working against the clock
Synchronising complex activities
Managing large amounts of information
Recognising criticalities Determined
Ability to position both physically and conceptually
Communicator
Skills of a Crisis Leader
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Fighting fires Jumping into the familiar
Lost in detail
Failing to look forward
Temper Fear
Inability to listen
Failure to communicate
What can go wrong?
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Every crisis requires strong leadership
but
you do not lead by hitting people over the head- thatsassault not leadership(Dwight Eisenhower)
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Crisis Leadership is growing on the agenda No one wants to be the one caught out
Corporate compliance issue
Recognitionor fear?
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Leadership culture Top-level ownership
Common standards & understanding
Identification/Selection
Mentoring Training
Education
Capability development
LEADERSHIP & EXECUTIVE DEVELOPMENT
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BS 25999
Executive
preparation and
development
programme
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Steelhenge helping you to put the
pieces in place
Dominic [email protected]