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Crisis ManagementResponding to the needs
of our community
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In a Crisis Situation Please Remember:
• Keep your supervisor informed - Your supervisor has the training required and the institutional “know how” to deal effectively with a crisis
• You are not alone - Ask for help and support any time you feel you need it
Serving as a First Responder• Things to note regarding a student who
may be in - or headed toward - a crisis:– Look for a marked personality change– Take all threats seriously–Document what you hear, see and sense–Always be alert for possible problems– Take care of yourself
Ask for Help• Remember we all need help on occasion• Recognize that even though you have many
strengths, you also have some limitations• Ask for help if you feel you are in over your
head• Let other staff members know that you have
asked for help
Signs That a Student May Be Headed for a Crisis
• Inability to concentrate• Confusion/Disorientation• Persistent worrying• Social withdrawal• Increased irritability• Dangerous behaviors• Bizarre behavior• Missing classes or
assignments
• Procrastination• Restless/Agitation• Marked changes in personal
hygiene• Mood Swings• Indecisiveness• Depression/Suicidal
thoughts• Increased drug/alcohol use
A Student may be in Crisis and Require Immediate Assistance if they Exhibit any of the following:
• Suicidal Ideation and/or behaviors
• Homicidal threats• Threats to harm another
person• Disjointed rambling, slurred
speech• Hallucinations
• Disoriented or bizarre thoughts
• Extreme panic• Extreme manic behavior• Being so drunk or high that
dangerous behavior is imminent
Depression• Depression involves the mind, body, & thoughts
impacting one’s ability to sleep, study, work, eat & enjoy life. These feelings can last for weeks at a time.
• It is estimated that as many as 15% of college students are depressed.
• Depressed students are twice as likely to drop out of college.
Signs of Depression• Persistent sad, anxious or
empty mood• Feeling of hopelessness and
pessimism• Feelings of guilt,
worthlessness, helplessness• Loss of interest in once
loved activities• Decreased energy, fatigue
• Difficulty concentrating or remembering
• Insomnia or oversleeping• Weight loss or gain• Thoughts of death or
suicide• Suicide attempts• Restlessness, irritability• Persistent feeling of illness
or chronic pain
Dysthymia: A less severe form of depression involving long term chronic symptoms that can keep a
person from functioning well
• Abnormal or excessive elation
• Unusual irritability• Decreased need for
sleep• Increased talking• Grandiose notions
• Racing thoughts• Increased sexual desire• Markedly increased
energy• Poor judgment• Inappropriate social
behavior
One in Ten College Students Have Considered Suicide.
Warning Signs Include: • Threatening to hurt or kill
oneself• Looking for ways to kill
oneself• Talking or writing about
death, dying or suicide• Feeling hopeless• Acting reckless• Feeling rage or uncontrolled
anger
• Feeling trapped• Increasing alcohol or drug use• Withdrawing from friends
and family• Feeling anxious, agitated,
unable to sleep or sleeping all the time
• Experiencing dramatic mood changes
• Seeing no reason for living or having no purpose in life
Seasonal Affective Disorder (SAD)SAD is characterized by periods of depressionthat accompany seasonal changes. Symptoms
include:• Depression• Daytime Fatigue• Over Sleeping• Craving Carbs• Weight Gain
Working with Campus and Local PoliceVery often in a time of crisis you will findyourself working close with the campus or localpolice forces: • Introduce yourself as a member of the student staff• Provide any information that might be helpful• Offer to help• Help to respect the privacy of the student(s) involved• Assist other emergency personnel as needed
Working with Campus and Local Police
Make every effort not to:• Interfere with the police investigation or response• Argue with an officer in front of students• Be offended if the officers don’t address or include
you in the situation; when they can they will• Badmouth campus support services or other
emergency personnel
When a Student Needs a Referral
A student needs a referral when:– He/she requests information or help in an area
beyond your expertise– You feel a personality conflict exists between
you and a student– A student is hesitant to discuss an issue with you– You no longer feel you are being effective in
communicating with the student
When Referring a Student it is Important to:
• Inform that student that the referral is being made in his/her best interest
• Make him/her aware of all the resource options available
• Tell him/her that you are not dumping him/her on to another office or staff member
Things to Think About When Making A Referral:
• The more you know about the services and resources on campus the better
• The more you know about the professionals on campus the better
• Students may be anxious about going to an office for the first time
• Students have the right to disagree with your suggestions for getting assistance
Q/A & Discussion