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CRISIS COMMUNICATION PLAN Last Updated May 2012 Therese Grieves, Nicole Kato, Ashley Lewis, Tim Lussier
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CRISIS COMMUNICATION PLAN
Last Updated May 2012
Therese Grieves, Nicole Kato, Ashley Lewis, Tim Lussier
TABLE OF CONTENTS
Section Page1. Introduction........................................................................................................................42. Acknowledgments..............................................................................................................53. Rehearsal Dates..................................................................................................................64. Purpose and Objectives......................................................................................................7 a. Purpose.....................................................................................................................7 b. Cancellation.............................................................................................................7 c. Scope........................................................................................................................7 d. Authority..................................................................................................................7 e. Objectives.................................................................................................................75. List of Key Publics.............................................................................................................96. Notifying Publics...............................................................................................................107. Identifying the Crisis Management Team..........................................................................12 a. Additional Responsibilities......................................................................................138. Crisis Directory..................................................................................................................14 a. Crisis Management Team........................................................................................14 b. HPFEB Board Officers and Policy Committee.......................................................15 c. Operational Personnel Management........................................................................179. Identifying the Media Spokesperson.................................................................................1810. List of Emergency Personnel and Local Officials...........................................................20 a. State of Hawaii.........................................................................................................20 b. City and County.......................................................................................................20 c. Medical Centers.......................................................................................................21 d. Utilities.....................................................................................................................22 e. Key Federal Officials...............................................................................................2211. List of Key Media............................................................................................................24 a. Radio Stations..........................................................................................................24 b. News Stations...........................................................................................................24 c. Internet Newspapers.................................................................................................25 d. Print Newspapers.....................................................................................................25 e. Magazines................................................................................................................27 f. Wire Services............................................................................................................27 g. Blogs........................................................................................................................2812. Spokespersons for Related Organizations.......................................................................2913. Crisis Control Center.......................................................................................................3014. Equipment and Supplies..................................................................................................3115. Pre-gathered Information.................................................................................................32 a. HPFEB Organization Chart......................................................................................32 b. HPFEB Constitution................................................................................................33 c. FEB History.............................................................................................................36 d. Company Maps........................................................................................................37 e. Company Fact Sheet................................................................................................38 f. Biography: Rear Admiral Charles Ray, CMT Chair................................................40
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g. Biography: Colby Stanton, CMT Vice Chair..........................................................41 h. Biography: Gloria Uyehara, CMT Executive Director............................................42 i. Biography: Toni Allen, CMT Deputy.......................................................................43 j. Directions from HPFEB to Tripler Hospital.............................................................44 k. Directions from HPFEB to FEMA..........................................................................47 l. Directions from HPFEB to the Fourteenth Coast Guard District.............................5016. Key Messages..................................................................................................................5117. Website, Blogs, and Social Media...................................................................................5318. Trick Questions................................................................................................................5419. List of Prodromes.............................................................................................................5620. List of Related Internet URLs..........................................................................................57 a. Government URLs...................................................................................................57 b. State URLs...............................................................................................................57 c. Civilian URLs..........................................................................................................57 d. Health Service URLs...............................................................................................58 e. Transportation URLs................................................................................................5821. Evaluation Form...............................................................................................................60Appendix A: Crisis Communication Press Conference Checklist.........................................61Appendix B: PR Spokesperson Opening/Closing Statement.................................................65Appendix C: Media Advisory................................................................................................66Appendix D: Press Release....................................................................................................67Appendix E: Complete Media List (April 2012)...................................................................68 a. Radio Stations..........................................................................................................68 b. Internet Newspapers.................................................................................................70 c. News Stations...........................................................................................................71 d. Print Newspapers.....................................................................................................71 e. Magazines................................................................................................................74 f. Wire Services............................................................................................................80 g. National News..........................................................................................................80 h. Blogs........................................................................................................................81Appendix F: Glossary of Terms.............................................................................................82Appendix G: Responsibilities of Federal Agencies...............................................................83Appendix H: Incident Information Sheetnotifying................................................................84Appendix I: Telephone Log Sheet.........................................................................................85
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1. INTRODUCTION
To All Personnel of the Honolulu-Pacific Federal Executive Board and its Affiliate Agencies:
Since its implementation in 1961, the Federal Executive Boards (FEBs) remain a forum for communication and collaboration among federal agencies outside of Washington D.C. Because the need for effective coordination and communication among the field activities of federal departments and agencies is essential, it is important to plan ahead for any crises and maintain control of events when a crisis strikes. Our location in the State of Hawaii is a major center of federal activity and is composed of the federal field office agency heads and military commands.
We can never predict when a crisis will occur, nor can we predict how big of an impact a crisis will have on our organization. However, the outcome of any crisis has the potential to inflict negative outcomes on our organization, agencies, State and image.
This Crisis Communication Plan (CCP) will detail strategies and tactics designed to minimize damage to the image of our organization. It will also describe the authorities, planning assumptions, concepts of activation (planning), notification processes (response), federal agencies returning to work (recovery) and the responsibilities of assigned federal agencies that have volunteered to be proactive members of the Crisis Management Team (CMT).
Using the National Incident Management System (NIMS) requirements where they could be applied, this CCP will also provide guidance and checklists to help prepare for the release of federal employees in anticipation of or during natural or manmade disasters.
This CCP will continue to evolve, reflecting lessons learned from actual disaster experiences and ongoing planning, training and exercises. I am confident that it will serve as a solid foundation for improving coordination during a crisis and helping to strengthen relationships among the Federal Executive Board’s membership.
Federal agencies maintain the authority and responsibility to protect their personnel and provide direction that meets their agencies’ needs. Nothing in this CCP shall detract from or usurp the inherent and specific authorities and responsibilities of the federal agencies over their employees.
Sincerely,Gloria UyeharaExecutive DirectorHonolulu-Pacific Federal Executive Board
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2. ACKNOWLEDGEMENTS
By signing this statement, I confirm that I have read and understand this CCP and will be prepared to put it into effect.
Chair Vice ChairRear Admiral Charles Ray Colby Stanton
____________________________ ____________________________
Executive Director DeputyGloria Uyehara Toni Allen
____________________________ _______________________________
Member MemberCol Kent Simon Ron Simpson/Debbie Saito
____________________________ ________________________________
Member MemberLarry Brantley Larry Yamamoto
____________________________ _________________________________
Member MemberChristina Messner Bruce Murley
____________________________ __________________________________
MemberBrigadier General (Ret.) James Hirai
________________________________
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3. REHEARSAL DATES
Dates of rehearsals for crisis have to be recorded and planned ahead. The most damaging and most likely crises should be practiced every six months (beginning May 2012). Rehearsal for any type of crisis is helpful even if an eventual crisis turns out to be different.
Date of Rehearsal Staff Present at Rehearsal
November 2012(No Notice: tsunami and earthquake)
May 2013(Developing: hurricanes pandemic influenza outbreak)
November 2013(No Notice: volcanic eruption and flooding)
May 2014(Developing: scheduled events with high probability of impact to federal workplaces)
November 2014(No Notice: terrorist attack)
May 2015(No Notice: industrial chemical release)
November 2015(Developing: personnel or civilian crisis)
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4. PURPOSE AND OBJECTIVESPURPOSEThis CCP will provide operational structure, guidance and the assignment of responsibilities for maintaining, exercising and activating the CCP. This plan will also provide a unified message of dismissal, evacuation, cancellation of scheduled work hours or recommends alternatives from the normal daily work schedule (such as telecommuting) to the Federal agencies located in the State of Hawaii. This CCP also takes into consideration that disasters may impact individual islands and/or territories, not only the State of Hawaii, requiring plan activation for those affected areas.
CANCELLATIONThis document dated May 2012 updates the Honolulu-Pacific Federal Executive Board (HPFEB) Guidelines for Emergency Response and Dismissal of Federal Employees during Emergency Situations, dated January 6, 2003.
SCOPEThis plan is applicable to all participating federal agencies located in Hawaii. Notification of an emergency condition and recommended actions are strictly advisory in nature. This CCP does not replace federal agencies’ individual emergency plans, but rather serves as guidance on uniform notification, dismissal policies, and procedures for Federal agencies to provide to their employees. It is highly recommended that each agency develop internal policies and procedures consistent with this plan with the intent to execute, if deemed appropriate by the participating agency, the HPFEB’s recommendation to close, to initiate an early dismissal, or implement telework procedures. The Director of the U.S. Office of Personnel Management (OPM) advises that for agency-specific emergencies, each agency is in the best position to determine the appropriate course of action. For example, power outages or flooding in a particular building could affect one or several facilities without requiring all agencies to take action. Agencies have the authority to release employees and/or close individual facilities to the public on a localized, building-by-building basis. Each agency should have a method for communicating and updating operating status announcements to employees as part of the agency’s emergency procedures.
AUTHORITYThe authority and responsibility for the Federal Executive Board Charter is from Part 960 of Title 5 of the Code of Federal Regulations (5 CFR § 960.107) signed by President John F. Kennedy on November 13, 1961, and this plans authority from this charter.
OBJECTIVESThe objectives of a CCP need to answer the question, “What do we hope to achieve with this plan?” The primary objectives of the CCP are to communicate the approved processes and assign responsibilities to:
1) Determine the authority and responsibilities for the Crisis Management Team (CMT) and the alternate members. CMT will determine size, scope of crisis and delegate authority2) Effectively and accurately communicate important information, including CMT employee dismissal information to all key publics3) Disseminate timely CMT decisions to all participating Federal agencies concerning natural or
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man-made disasters regarding dismissal of Federal employees4) Communicate to all Federal employees during a crisis through all means; which includes public media, Internet web site and social media sites with the goal to protect Federal employees5) Maintain an honest and reliable reputation with our publics throughout the crisis and after6) Establish effective communication channels in notifying staff and participants, as well as their families
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5. LIST OF KEY PUBLICS
The FEB must communicate with internal and external publics before, during and after a crisis. Although all publics need not be notified in every crisis, the key publics listed below should are of the most importance to the FEB during in the event of a crisis. It is easier to eliminate unneeded publics at the time of a crisis than it is to think of all the crucial publics during the stress of a crisis.
INTERNAL PUBLICSHPFEB, executive directorFEMANOAAGSADOTU.S. Coast GuardMembersEmployeesOPMSan Antonio FEB, executive director
EXTERNAL PUBLICSNews media
NewspapersRadioTelevisionMagazinesOnline newspapersBlogsWire services
Key federal officialsU.S. Secretary of State Hillary R. ClintonU.S. Senator Daniel K. InouyeU.S. Senator Daniel K. AkakaU.S. Representative Colleen Hanabusa (First Congressional District)U.S. Representative Mazie Hirono (Second Congressional District)
Key state officialsGovernor Neil AbercrombieLt. Governor Brian SchatzSenate Speaker Shan TsutsuiHouse Speaker Calvin Say
Key city officialsMayor Peter CarlisleDistrict 6 City Council Member Tulsi Gabbard
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6. NOTIFYING PUBLICSPROCEDURESEmergency Notification Plan. The Notification plan addresses “no notice” emergencies and “developing” emergencies.
No Notice Emergency. Many unpredictable natural or man-made disasters result with no prior warning or notification. A no notice emergency allows for no or minimal time to plan. Effective response will depend on proper prior planning and exercising to ensure the effectiveness of the response plan and the responders’ roles within the Plan. Some No notice emergencies are listed below:
1) Tsunami2) Earthquake3) Volcanic eruption (Big Island)4) Flooding5) Terrorist attack6) Industrial chemical release
Developing Emergency. Emergencies with a minimum of 72 hours to prepare, for the purpose of this plan, will be considered a “Developing” emergency. A developing emergency can allow for additional communication, the development of a Emergency Action Plan(EAP) by the CMT and appropriate adjustments to the messages to be sent out to the Federal agencies and their employees. Developing natural emergencies for Hawaii could be, but are not limited to:
1) Hurricanes2) Scheduled events with a high probability of impact to federal workplaces. No notice disasters that have occurred that require extensive recovery phases and therefore require courses of action to ensure that federal employees remain up to date and informed on their work status.3) Pandemic influenza incidents4) Personnel or civilian crisis
Emergency Notification Procedures. The following procedures provide a basic network for gathering and disseminating critical dismissal policy information and direction to the Federal community. If the telecommunication systems in the area fail, agencies should follow local response directives. The HPFEB Executive Director will communicate with Federal Agency Directors and the media, as appropriate. Upon notification, each Federal Agency is responsible for notifying their employees.
The HPFEB Executive Director (Gloria Uyehara) contacts:Federal agentsNews media
The HPFEB Executive Director initiates contact (e.g. conference call):Members of the CMTThe HPFEB chairperson
FEMA contacts:
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Hawaii Civil Defense (reports on the disaster situation and potential impact on federalworkers)
The CMT will consider the damage and/or risk of the emergency on federal workers and federal property. The CMT will then make a decision on whether to recommend curtailment of federal operations. The recommendation will be decided by consensus of the CMT, and then will be communicated to the HPFEB Chairperson and Executive Director. If the HPFEB Chairperson or Executive Director are not available, the CMT will act on the HPFEB’s behalf.
The CMT will select one of the prepared media announcements or will modify or develop the announcements for the local news media. Final approval on the selection of the announcement to be used rests with the HPFEB Chairperson and Executive Director.
The HPFEB Executive Director, or designee, will notify Federal Agency Directors of any recommendation to curtail Federal operations and/or close and reopen Federal facilities. Once notified, the decision to curtail operations and/or release employees is the responsibility of each Agency Director.
The Spokesperson will be the HPFEB Chairperson or Executive Director. This person will notify local news media on the decision to recommend curtailment of Federal operations and/or to close and reopen Federal facilities, using the agreed upon announcement.
The CMT will continue to meet in person, by teleconference, or other digital means during the course of the emergency to oversee the implementation of the CCP and coordinate additional guidance for federal employees. Other agency representatives may be invited to participate, as needed.
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7. IDENTIFYING THE CRISIS MANAGEMENT TEAM
Crisis Management Team (CMT)
1) The CMT is responsible for evaluating the threat and seriousness of any emergency event, considering options, and providing prioritized recommendations to the HPFEB Executive Director on the methods of notification, messages to be communicated to the Federal agencies, and the timing for the messages to be delivered to the Federal Employees. The CMT committee will make decisions based on a Consensus decision-making style where the group should be collaborative, cooperative and inclusive.2) The CMT Provides additional information to be added to the preapproved messages (such as information on where to find update status for Federal agencies to return to work) as required.3) The CMT will act on behalf and has authority to act alone of the HPFEB Executive Director if the HPFEB Executive Director is unavailable or unreachable for 45 minutes during an emergency.
The responsibilities for each member of the CMT are as follows:
a. Crisis Communication Team Manager Executive Director Gloria Uyehara: The team managers responsibilities generally consist of communicating with top management, making decisions, drafting or approving statements, and notifying the rest of the CMT. b. Assistant Crisis Communication Team Manager Deputy Director Toni Allen: The assistant crisis communication team manager assume responsibility when the manager is unavailable. c. Second Assistant Crisis Communication Team Manager Director of Federal Management Agency Colby Stanton: The second assistant crisis communication team manager assume responsibility when the manager and assistant crisis communication team manager are unavailable. d. Crisis Control Center Coordinator United States Army Pacific: The control center coordinator sets up the room with necessary furniture, equipment, supplies, and tools. e. Crisis Control Center Assistant Director Department of Transportation: The control center assistants are responsible for preparing news releases and statements, contacting the media, and reporting all actions to the crisis communications manager. Furthermore, control room assistants may notify employees or volunteers through letters or by writing telegrams to the mayor and governor, by telephoning union officials and others, and so forth. f. The Public Affairs Committee Director General Services Administration, and Executive Board Chairman National Oceanic and Atmospheric Administration: The public affairs committee is assigned to develop and approve the pre-prepared dismissal and return to work messages to be utilized in the CCP. They will also assist the managers where needed.
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ADDITIONAL RESPONSIBLITIES
Executive DirectorRecommendations to close federal offices, initiate early dismissal or evacuation, or implement telework procedures are made by the HPFEB Executive Director, following the recommendations and concurrence of the CMT. Additional responsibilities include:
1) Scheduling periodic exercises (Table Top (TTX), Command Post (CPX), or Functional (FPX) to verify effectiveness of the plan and to ensure all participating agencies are familiar with their roles and Federal employees will understand how and where they can receive the notices of dismissal. Following exercises or plan implementation for an actual event, an After Action Report (AAR) is recommended to evaluate what happened, why it happened, and how to sustain strengths and improve weaknesses requiring changes to the plan2) Maintaining this plan and ensure it remains current and relevant. Updates should follow reviews of the exercise AAR’s or real world events3) Ensuring the HPFEB Directory is current and reviewed semi-annually.4) Activating the CMT when notified of an impending or actual natural or manmade disaster, planned exercise or when a planned government event requires dismissal of Federal Agency personnel
Policy CommitteeThe HPFEB Policy Committee will:1) Be the reviewing body for this Plan.2) Approve exercise scenarios and provide concurrence for exercise schedules and participants.3) Provide updates to the HPFEB Executive Director on contact information to assist in the maintenance of the HPFEB Directory.4) Nominate agencies for CMT membership.
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8. CRISIS DIRECTORY
The crisis directory lists all members of the CMT, key management personnel, valued publics, and other organizations that may be of interest in a crisis.
Crisis Management Team:HPFEB Executive Director Gloria UyeharaPrince Kuhio Federal Building300 Ala Moana Blvd. # 4-123Honolulu, HI 96850(808) 541-2638Cell: (808) 620-6100Fax: (808) [email protected]
HPFEB Deputy Director Toni AllenPrince Kuhio Federal Building300 Ala Moana Blvd. # 4-123Honolulu, HI 96850(808) 541-2637Cell:(706) 399-632Fax: (808) [email protected]
Director of Federal Management Agency Colby Stanton546 Bonney Loop, Building 520, Fort Shafter, Hawaii 96858-5000(808) 851-7900(808) 851 7918Fax: (808) [email protected]
United States Army Pacific Commanding GeneralBuilding T100, Fort Shafter
Honolulu, HI 96858-5100(808) 438-3401Fax: (808) [email protected]
Department of Transportation Assistant Director 869 Punchbowl St.Honolulu, HI 96813
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(808) 587-2150(808) 587-2220Fax: (808) [email protected]://hawaii.gov/dot
General Services Administration Area Director3375 Koapaka St. #1-590Honolulu, HI 96819(808) 541-1777Fax: (808) [email protected]
HPFEB Board Officers and Policy Committee:Rear Admiral Charles Ray Fourteenth Coast Guard District Prince Kuhio Federal Building300 Ala Moana Blvd. # 9-204Honolulu, HI 96850(808) 535-3201Duty Pager: (808) 535-3230Fax: (808) 535-3239Emergency: (Joint Rescue Coordination Center 24-hr. line) (808) 535-3333www.uscg.mil/d14
Commander Col. Kent Simon, USMC477 Essex St. #183Pearl Harbor, HI 96860(808) 472-0051Fax: (808) [email protected]
Port Director Bruce W. Murley, US Customs and Border Protection300 Ala Moana Blvd. Room 2500, Box 50108Honolulu, HI 96813(808) 356-4170Fax: (808) [email protected]
District Manager Christina Seu, Social Security Adminstration300 Ala Moana Blvd. Room 1-114, Box 50068Honolulu, HI 96813(808) 541-3611Fax: (808) 541-3534
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Director James Hastings, Veterans Health Administration459 Patterson RoadHonolulu, HI 96819(808) 433-0100Fax: (808) [email protected]/hawaii
Field Office Director Ryan T. Okahara, Department of Housing and Urban Development1132 Bishop St. #1400Honolulu, HI 96813(808) [email protected]
Deputy Director BG James T. Hirai, Asia-Pacific Center for Security Studies2058 Maluhia RoadHonolulu, HI 96815(808) 971-8915Fax: (808) [email protected]
Commander Captain Brian Osgood andExecutive Staff Director Randy N. Sawyer, Pearl Harbor Navl Shipyard and Intermediate Maintenance Facility667 Safeguard St. #100Pearl Harbor, HI 96860(808) 474-9119Fax: (808) [email protected]@navy.milwww.phnsy.navy.mil
Director Steven Mullen, Honolulu Passport Agency300 Ala Moana Blvd. #1-330, Box 50185Honolulu, HI 96813(808) 544-6060Fax: (808) [email protected]/m/ds
District Director David Gulick, US Citizenship and Immigration Services
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500 Ala Moana Blvd. #2-400Honolulu, HI 96813(808) 687-6317(202) 557-5657Fax: (808) [email protected]
Ellen Nelson, executive director of the San Antonio FEBActs as alternate backup for HPFEB Executive Director Toni Allen550 C St. Room 257Randolph AFB, TX 78150(210) 565-1861Fax: (210) [email protected]/
Operational Personnel ManagementSpecial Agent in Charge Andrew Synonnot, Office of Personnel ManagementPuller Hall, Building 221, Room 126Pearl Harbor, HI 96860(808) 421-1460Fax: (808) [email protected]
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9. IDENTIFYING THE MEDIA SPOKESPERSON
The media spokesperson must be selected carefully. The decision is a matter of what suits the company and type of crisis best. An effective spokesperson must have some position in the company. The spokesperson must be articulate, and powerful enough to make decisions. Moreover, the spokesperson in a crisis must appear rational, concerned, and emphatic. The spokesperson should be pre-trained, rehearsed well in advance of the crisis, and briefed prior to the crisis response. The organization’s legal advisor should be addressed before making any statements.
Primary Spokesperson: Rear Admiral Charles Ray Fourteenth Coast Guard District Prince Kuhio Federal Building, 300 Ala Moana Boulevard # 9-204, Honolulu, Hawaii 96850Phone: (808) 535-3201Duty Pager: (808) 535-3230Fax: (808) 535-3239Emergency: (Joint Rescue Coordination Center 24-hr. line) (808) 535-3333Web Site: www.uscg.mil/d14
First Alternate Spokesperson: Executive Director Gloria UyeharaPrince Kuhio Federal Building, 300 Ala Moana Boulevard # 4-123, Honolulu, Hawaii 96850Phone: (808) 541-2638Cell: (808) 620-6100Fax: (808) 541-3429E-Mail: [email protected] Site: www.honolulu-pacific.feb.gov
Second Alternate Spokesperson: Deputy Director Toni AllenPrince Kuhio Federal Building, 300 Ala Moana Boulevard # 4-123, Honolulu, Hawaii 96850Phone: (808) 541-2637Cell:(706) 399-632Fax: (808) 541-3429E-Mail: [email protected] Site: www.honolulu-pacific.feb.gov
Recommendation:In the event of a natural, or man-made crisis we recommend Rear Admiral Charles Ray to be the primary spokesperson (uniformed). In the event of a personnel, or civilian crisis we recommend that Executive Director Gloria Uyehara will be the primary spokesperson. She will not be in uniform.
Guidelines for Spokesperson:1. Do not speculate. Always stick to the facts. An investigation is required to determine cause.2. Focus on two or three key messages to communicate and repeat them during the interview. Keep answers short and to the point, and try to bridge to your key messages throughout the interview. 3. Use a spokesperson for related organizations. If the questions are outside your expertise, or
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you wish to add credibility and communicate more effectively, find an appropriate spokesperson in related organizations.4. Speak in simple, common terms, and avoid jargon and technical details.5. Consider human safety first. When human safety or other serious concerns are involved, deal with those considerations first. 6. Remain calm. Do not feel pressured into answering questions prematurely. You may tell the reporter that you need to clarify certain matters before you can answer the question. 7. Do not answer questions you do not understand. Ask for clarification. This can also be used to buy some time to think. 8. Make only “on the record” statements. There are no “off the record” statements.9. Never say, “No comment.” If you don’t know the answer, say so, then bridge over to your key messages.
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10. LIST OF EMERGENCY PERSONNEL AND LOCAL OFFICIALS
State of Hawaii
The Governor of Hawaii(808) 586-0034Fax: (808) 586-0006www.hawaii.gov/gov
Hawaii State Civil Defense3949 Diamond Head Road Honolulu, HI 96816-4495(808) 733-4300Fax: (808) [email protected]/
Hawaii Department of Transportation869 Punchbowl St. Aliiaimoku Bldg. Honolulu, HI 96813(808) 587-2150Fax: (808) 587-2167www.hawaii.gov/dot
Department of Health1250 Punchbowl St. Honolulu, HI 96813(808) 586-4400 Fax: (808) 586-4444www.hawaii.gov/health/
City and County
Mayor of HonoluluHonolulu Hale530 South King St. Room 300Honolulu, HI 96813(808) 768-4141Fax: (808) [email protected]
Department of Emergency Management650 South King St. Honolulu, HI 96813(808) [email protected]
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Honolulu Fire Department636 South St. Honolulu, HI 96813(808) 723-7101
Honolulu Police Department801 South Beretania St. Honolulu, HI 96813(808) [email protected]
Medical Centers
The Queens Medical Center1301 Punchbowl St. Honolulu, HI 96813(808) 538-9011
Kaiser Foundation Hospital3288 Moanalua RoadHonolulu, HI 96819(808) 432-0000
Hawaii Medical Center East2230 Liliha St. Honolulu, HI 96817(808) 547-6011
Tripler Army Medical Center1 Jarrett White RoadTripler AMC, HI 96859-5001Tel: (808) 433-2778
Hawaii Pacific Health55 Merchant St. #26 Honolulu, HI 96813-4333(808) 535-7401
Wahiawa General Hospital128 Lehua St. Wahiawa, HI 96786-2099(808) 621-8411
Hawaii Medical Center West91-2135 Fort Weaver Rd. #300
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Ewa Beach, HI 96706-1929(808) 677-799
Utilities
Hawaiian Electric Company900 Richard St. Honolulu, HI 96813 (808) [email protected]
Hawaiian TelCom1177 Bishop St. Honolulu, HI 96813(808) 643-3453
The Gas Company515 Kamakee St. Honolulu, HI 96814(808) 535-5933
Key Federal Officials
Senator Daniel K. InouyeWashington D.C. Office722 Hart Senate Office BuildingWashington, D.C. 20510-1102(202) 224-3934Fax: (202) [email protected]
Honolulu OfficePrince Kuhio Federal Building, Room 7-212, Box 50123Honolulu, HI 96850-4975 (808) 541-2542Fax: (808) 541-2549
Senator Daniel K. AkakaWashington, D.C. Office141 Hart Senate Office BuildingWashington, D.C. 20510(202) 224-2126Fax: (202) [email protected]
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Honolulu OfficePrince Kuhio Federal Building, Room 3-106, Box 50144Honolulu, HI 96850 (808) 522-8970Fax: (808) 545-4683
Congresswoman Colleen Hanabusa ( First Congressional District)Washington, D.C. Office1502 Longworth House Office BuildingWashington, D.C. 20515(202) 225-2726Fax: (202) [email protected]
Honolulu OfficePrince Kuhio Federal Building, Room 4-104, Box 50143Honolulu, HI 96850(808) 541-2570Fax: (808) 533-0133
Congresswoman Mazie Hirono (Second Congressional District)Washington, D.C. Office1229 Longworth House Office BuildingWashington, D.C. 20515 (202) 225-4906Fax: (202) [email protected]
Honolulu OfficePrince Kuhio Federal Building, Room 5-104, Box 50124Honolulu, HI 96850(808) 541-1986Fax: (808) 538-0233
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11. LIST OF KEY MEDIA
When a crisis hits, news media play a vital role in helping communicate the HPFEB’s message to key publics. Newspapers, television, radio, online-only newspapers, wire services, blogs, social media networks and magazines are all important outlets to consider during and after a crisis.See Appendix ___ for the comprehensive media contact list.
RADIO STATIONSKSSK (92.3 FM / 590 AM) State Civil Defense designated650 Iwilei Road #400Honolulu, HI 96817
Jamie Hyatt, director of programming and operations(808) 296-5959(808) [email protected]
KUMU (94.7 FM)1000 Bishop St. #200Honolulu, HI 96813
(808) 947-1500(808) 947-5868www.kumu.com
PBS Hawaii2350 Dole St.Honolulu, HI 96822
(808) 973-1000KRTR (96.3 FM, COX Radio)900 Fort Street Mall #700Honolulu, HI 96813
Wayne Maria(808) [email protected]
KDNH (98.5 FM) owned by Clear ChannelJamie Hyatt(808) [email protected]
KHPR (STATION) Hawaii Public RadioBill Dorman(808) [email protected]
NEWS STATIONSKHON (FOX) State Civil Defense designated
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Jennifer Brink, news producer (morning)Ben Silva, news producer (day)Nathan Nakama, news producer (night)(808) [email protected]
Hawaii News Now (CBS/NBC)Mark Platte, news director(808) [email protected]
KITV (ABC)Wanda Wehr, assignment editor(808) [email protected]
INTERNET NEWSPAPERSHonolulu Civil Beat
John Temple, editor(808) 737-2300www.civilbeat.comTwitter: @civilbeat
Hawaii Reporter6600 Kalanianaole Hwy. #212Honolulu, HI 96825
Malia Zimmerman, editor(808) 524-4500Fax: (808) 524-4594www.hawaiireporter.comTwitter: @hawaiireporter
Hawaii Free PressPO Box 61761Honolulu, HI 96839
Andrew Walden, editorTwitter: @hawaiifreepresswww.hawaiifreepress.com
PRINT NEWSPAPERSHonolulu Star-Advertiser500 Ala Moana Blvd. #7-210Honolulu, HI 96813
Ed Lynch, manager editor(808) [email protected]
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Mary Poole, weekend editor(808) [email protected]
Stephanie Kendrick, news editor(808) [email protected]
George Lee, photo editor(808) [email protected]
Scott Morifuji, online director(808) [email protected]
MidWeek500 Ala Moana Blvd. 500-7Honolulu, HI 96813
Ron Nagasawa, [email protected]
Don Chapman, editor-in-chief(808) [email protected]
Terri Hefner, senior editor(808) [email protected]
Yu Shing Ting, managing editor(808) [email protected]
Honolulu Weekly1111 Fort Street MallHonolulu, HI 96813
Mindy Pennybacker, editor(808) 528-3144 ext. [email protected]
Shantel Grace, managing editor(808) 528-3144 ext. [email protected]
Pacific Business News
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737 Bishop St. #1590Honolulu, HI 96813
(808) 955-8100Fax: (808) 955-8078www.pacificbusinessnews.com
MAGAZINESHawaii Business Magazine1000 Bishop St. #405Honolulu, HI 96813
David Tumilowicz, publisher(808) 537-9500Fax: (808) [email protected]
Steve Petranik, editor(808) [email protected]
Honolulu Magazine1000 Bishop St. #405Honolulu, HI 96813
A Kam Napler(808) 537-9500Fax: (808) [email protected]
Hawaii Magazine1000 Bishop ST. #405Honolulu, HI 96813
Derek Paiva, editor(808) 537-9500Fax: (808) [email protected]
WIRE NEWS SERVICESAssociated Press500 Ala Moana Blvd. Suite 7-590Honolulu, HI 96813
Oskar Garcia, editor(808) 536-5510Fax: (808) [email protected]
Audrey McAvoy, reporter
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BLOGSHawaii Blog
Ryan [email protected]: @hawaiiFocus: Hawai and technologywww.hawallweblog.com
Non-stop HonoluluJohn Garcia(808) 285-3363Twitter: @johngarciaFocus: entertainment, arts, musicwww.nonstophonolulu.com
iLind.netIan Lind(808) 955-1819Focus: politics and newswww.iLind.net
Hawaii Vacation [email protected]: tourismwww.hawaiialoha.com/blog
Bytemarks Café[email protected]: Hawaii and technologywww.bytemarkscafe.org
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12. SPOKESPERSONS FOR RELATED ORGANZATIONS
If the organization suffers a severe crisis, there may be a spokesperson outside of the organization who may be questioned. The following is a list of related organizations that the HPFEB could rely on for positive messages if a crisis were to occur.
The Governor of Hawaii(808) 586-0034Fax: (808) 586-0006www.hawaii.gov/ltgov
The Mayor of HawaiiMayor Peter CarlisleHonolulu Hale530 South King St. Room 300Honolulu, HI 96813(808) 768-4141Fax: (808) [email protected]
Spokesperson: Louise Kim McCoy(808) 768-7798
Spokesperson: Johnny Brannon(808) 768-5767
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13. CRISIS CONTROL CENTER
In the event of a crisis the primary meeting location would be the Honolulu- Pacific Federal Executive Board. Also, in the event of a crisis regular office space may be unavailable. In that case it is important to determine alternate communication control center The primary location as well as 3 alternate locations have been identified in order to provide HPFEB with a location to conduct business.
PrimaryHonolulu Pacific Federal Executive Board300 Ala Moana Boulevard Suite 4-123Honolulu, Hawaii 96580(808) 541-2637/2638
AlternativesTripler Army Medical Center1 Jarrett White RoadHonolulu, Hawaii 96819(808) 433-6080
Federal Emergency Management Agency, Pacific Area Office (FEMA)546 Bonney Loop, Building 520Fort Shafter, Hawaii 96858www.fema.gov
Fourteenth Coast Guard District300 Ala Moana Boulevard Honolulu, Hawaii 96850www.uscg.mil/d14
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14. EQUIPMENT AND SUPPLIES
Chairs and desks Bulletin boards Flip charts and chalkboards Computers Typewriters Company letterhead, pen and paper Printer/Fax/Scanner/Copy machine Telephones and cellular phones Map of Oahu (and big island)? Battery-powered flashlights and lamps Phone directory Yellow and white pages Contact list and media directories Contact list of HPFEB agencies (Media kit)? Copy of CMPs and crisis communication plans Street and highway maps Food and beverage for at least 8 days First-aid kits Cameras and film Extension cords and generator power packs Access to internet If possible a quiet room where conference calls can be conducted
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15. PRE-GATHERED INFORMATION
HPFEB Organization Chart
The HPFEB is located at:300 Ala Moana Blvd. #4-123Honolulu, HI 96850(808) 541-2637
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HPFEB Constitution
Article I – Name
The name of the organization shall be the Honolulu-Pacific Federal Executive Board, hereinafter referred to as the FEB.
Article II – Authority and Purpose
Section 1 – Federal Executive Boards are established by direction of the President. A memorandum to heads of departments on July 6, 1966 adding Honolulu among others and a memorandum to the Director, Bureau of the Budget dated August 13, 1969 are the establishing documents. Regulations governing Federal Executive Boards are published in the Code of Federal Regulations, Title 5, Part 960.
Section 2 – Consistent with the range of authority and discretion which Board members hold by delegation from superiors in their respective agencies, it shall be the purpose of the FEB to initiate improved coordination of governmental activity within the State of Hawaii and that part of the Pacific area under jurisdiction of a member agency through cooperative action among field establishments in the areas of government-wide policy implementation, service to the community, and improving the quality of Federal Government and Federal Service.
Section 3 – From time to time and under the guidance of the Director of the Office of Personnel Management, the FEB shall direct its cooperative activity to specific programs concerning Presidential policies of general application.
Article III – Membership
Section 1 – Membership on the FEB shall consist of the heads of agencies located in the State of Hawaii and that part of the Pacific area under jurisdiction of a member agency as designated by the head of the department or agency.
Section 2 – Board members will each designate an alternate who will participate in Board meetings in the absence of the principal.
Section 3 – Board members will designate officials and employees on their staff to participate in activities undertaken by the FEB or work of committees/councils under the FEB. Such assignments will not constitute membership on the FEB.
Section 4 – Voting privileges in meetings of the FEB shall be restricted to the members or, in their absence, their designated alternates.
Article IV – Policy Committee
Section 1 – The Policy Committee shall seek ways and means to undertake with diligence and serious purpose those activities in the areas of governmentwide policy implementation, service to
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the community, and improving the quality of the Federal Government that will best contribute to the effectiveness and economy of government operations in Honolulu, the State of Hawaii and cognizant Pacific areas.
Section 2 – The Policy Committee shall consist of six (6) elected members and the immediate past chair still in Federal Government service as voting members. Representatives from the General Services Administration and the Office of Personnel Management will serve as ex-officio members.
Section 3 – The Policy Committee may at its discretion designate persons as honorary, special, and/or associate members without vote.
Article V – Officers and Elections
Section 1 – The elected officers of the FEB shall be a Chairperson, Vice Chairperson, and six members of the Policy Committee.
Section 2 – The term of office for the Chairperson and Vice Chairperson shall be for one fiscal year. Unless there are extenuating circumstances, the Vice Chairperson shall be nominated to be Chairperson-elect.
Section 3 – The term of office for elected members of the Policy Committee shall be two years. Terms for three elected members of the Policy Committee shall expire on even years. The terms of the other three elected members shall expire on odd years. Elections shall be held annually to fill the vacancies created by the expiring terms. Interim vacancies shall be filled by appointment of a member of the FEB by the Chairperson. The appointed members shall hold office until the next regular election at which time a member shall be elected for the unexpired term.
Section 4 – FEB elections shall be held during the last fiscal quarter (July-September). A ballot listing the nominees will be mailed or emailed to members. Officers will assume their duties on the first day of the new fiscal year (October 1). It shall be the duty of the Chairperson to appoint a nominating committee of two (2) members who shall place in nomination one or more names for each elective office.
Section 5 – Election shall be by ballot or by electronic mail. In all instances, the candidate receiving the greatest number of votes for an office shall be declared elected to that office.
Section 6 – In the event the Chairperson must leave office prior to the end of the elected term, either because of illness or transfer, the Vice Chairperson shall be designated to serve as acting Chairperson until the unexpired term of the Chairperson has been completed. A special election will be held whenever the Vice Chairperson position becomes vacant.
Article VI – Duties of Officers and Staff
Section 1 – The Chairperson shall preside at all meetings of the FEB, appoint all standing and special committees, call such special meetings as may be required, and act as spokesperson for
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the Executive Board on all occasions. The Chairperson shall also serve as Chairperson of the Policy Committee.
Section 2 – The Vice Chairperson shall preside at meetings in the absence of the Chairperson. The Vice Chairperson shall also serve as a member of the Policy Committee.
Section 3 – In the event emergency or special meetings must be called and both the Chairperson and Vice Chairperson are unavailable to preside, the Chairperson’s alternate or someone designated by the Chairperson shall preside.
Section 4 – The executive director shall issue the notices of all meetings, assist committees in the preparation of minutes where needed, retain official files of minutes, conduct the routine correspondence of the FEB, and keep such records as may be required. The executive director shall manage and disburse funds of the FEB in accordance with instructions of the Policy Committee and perform such other functions as the Chairperson may assign.
Article VII – Meetings
The FEB will hold regular meetings of the full membership a minimum of two (2) times a year upon notice by the Chairperson. Special meetings of the Executive Board will be on call by the Chairperson.
Article VIII – Reports
The Chairperson, in consultation with the Policy Committee, shall prepare and submit reports as required by the Office of Personnel Management.
Article IX – Effective Date of Constitution
This constitution shall become effective upon adoption by a majority of the members present and voting.
Article X – Amendments to the Constitution
Policy Committee members shall approve amendments to the constitution at a meeting at which a quorum is present.
Amended December 3, 2004
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FEB History
The Federal Executive Boards (FEBs), established by Presidential Directive in 1961, are a forum for communication and collaboration among Federal agencies outside of Washington, DC. The need for effective coordination among the field activities of Federal departments and agencies was then, and is still, very clear. Approximately 88 percent of all Federal employees work outside the National Capital Region. Federal programs have their impact largely through the actions of the field representatives of the departments and agencies. In addition, Federal representatives are the principal contact with the Federal Government for the citizens of the United States. The National network of 28 FEBs, located in areas of significant Federal populations, serves as the cornerstone for strategic partnering in Government.
"Although each executive agency and its field organization have a special mission, there are many matters on which the work of the departments converge. Among them are management and budgetary procedures, personnel policies, recruitment efforts, office information duties, and similar matters. There are opportunities to pool experience and resources and to accomplish savings. In substantive programs, there are also opportunities for a more closely coordinated approach in many activities."
With these words, President John F. Kennedy introduced the first 10 Federal Executive Boards in 1961 for the principle purpose of strengthening and coordinating the activities of government operations. The Honolulu-Pacific Federal Executive Board was established in 1966 and serves as the federal presence not only in Hawaii but also the Pacific. Today, over a quarter of a century later, 28 FEBs have become an increasingly vital facilitating link between National Performance Review, agencies and the communities and have played a pivotal role in creating a government that works better and costs less.
The following are the national mission themes for FEBs as set forth by the OPM:
Advance national goals and initiatives Create and advance local initiatives
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Company Maps
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Company Fact Sheet
The HPFEB’s boundaries include: the State of Hawaii, American Samoa, Guam, Marianas Islands, Rota and Saipan, and Army units located in Eniwetok, Johnston, Kure, Midway, and Wake Island in the Pacific.
FEBs were created by Presidential Directive in 1961 to foster communication, coordination, and collaboration among federal field agencies.
FEBs build interagency partnerships and community involvement to create and nurture working relationships that address issues of shared interest.
Currently, approximately 88 percent of federal employees are located outside the Washington, DC area.
Across the nation, in 28 locations with a high concentration of federal agencies and federal employees, FEBs provide a forum for local federal leaders to share management challenges and strategies to meet agency missions and goals, identify common issues, develop collaborative efforts to address those issues, and share best practices among their peers.
Each FEB represents up to 300 federal agencies, depending upon its geographic area of responsibility.
Approximately 704,000 federal civilian employees are served in the FEB National Network.
Each board is made up of the highest-ranking federal leaders in each geographic area of responsibility. (Members represent civilian, military, postal, and law enforcement agencies, both small and large in size.)
The Board meetings provide a forum for local federal leaders to pinpoint local priorities and needs, and work together to design strategies to tackle them.
Boards will often host experts from federal agencies, the Presidential administration, and business or non-governmental organizations to share pertinent information with the local federal leadership.
While FEB activities are dependent upon the desires of each Board and thus vary across the National Network depending upon local needs, the FEB Network delivers services in three categories of emphasis: Emergency Preparedness, Security and Employee Safety; Human Capital Readiness; and Intergovernmental and Community Initiatives.
FEBs increase emergency preparedness of federal communities by facilitating planning, training, and coordination among federal agencies to ensure continuity of operations, and assuring federal community awareness by providing timely and accurate communication of emergency information.
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FEBs conduct outreach to inspire and educate key pools of talent needed by government; provide cost-effective services to resolve disputes and preserve working relationships through Alternative Dispute Resolution (ADR) programs; and develop the federal workforce by providing critical training opportunities and learning experiences.FEBs organize and offer programs leveraging agency resources to produce maximum public value. Through active membership and coordination by federal leaders, agencies are able to reduce duplicative efforts and achieve increased efficiencies.
FEBs improve communications among federal agencies within each FEB, across the nationwide FEB Network, and with headquarters' agencies in Washington, DC. (They serve as a focal point for State and local governments planning emergency response for the federal workforce; cultivate community relations by coordinating federal participation in local events; and support the Combined Federal Campaign (CFC) by providing federal employees the opportunity for local charitable-giving.)
Each FEB office is authorized two full-time equivalent (FTE) federal employees (Executive Director and Assistant) who manage the daily operations of the Board, including programs and activities implemented through the FEB's Committee/Council structure.
Administrative funding is provided by a voluntary host department or agency, while project funding is covered by local member agencies.
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BIOGRAPHY: Rear Admiral Charles Ray, United States Coast Guard, CMT Chair
Rear Admiral Charles W. Ray assumed duties of the District Commander of the Fourteenth Coast Guard District located in Honolulu, Hawaii in October 2010. Prior to reporting to the Fourteenth District, Rear Admiral Ray served with United States Forces Iraq (USF-I). He was assigned as the Director of the Iraq Training and Advisory Mission for the Ministry of Interior (ITAM-MOI) and was responsible for leading advising efforts across all functions for the largest ministry in the government of Iraq. RADM Ray’s first flag assignment was serving as the Military Advisor to the Secretary of the Department of Homeland Security. In that position, RADM Ray provided counsel and support to the Secretary in affairs relating to the coordination and execution of policy and operations between DHS and DOD.
Rear Admiral Ray is from Newport, Arkansas and is a 1981 graduate of the Coast Guard Academy. After an assignment as a deck watch officer aboard Coast Guard Cutter ACUSHNET (WMEC-167), he was selected for Naval Flight Training and earned his wings in 1983. Rear Admiral Ray has served at six Coast Guard Air Stations from Alaska to the Caribbean. He was designated an Aeronautical Engineer in 1988 and has served as Engineering Officer at three stations and at the Aviation Logistics Center as the Program Manager for the development of the Coast Guard’s Aviation Logistics Management System. He commanded Coast Guard Air Station Borinquen, Puerto Rico from 2002 through 2005. During the course of his career he accumulated over 5000 hours of helicopter flight time.
RADM Ray’s staff assignments include a tour as Chief of the Office of Performance Management at Coast Guard Headquarters followed by a tour as the Chief of Staff of the Fourteenth Coast Guard District
Rear Admiral Ray earned a Master’s of Science Degree in Industrial Administration from Purdue University and a Master’s of Science Degree in National Resource Strategy from the Industrial College of the Armed Forces in Washington, D.C. Rear Admiral Ray’s personal awards include three Legion of Merit Medals, one Bronze Star Medal, two Meritorious Service Medals, one Coast Guard Air Medal, three Coast Guard Commendation Medals, and the Coast Guard Achievement Medal.
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BIOGRAPHY: Colby Stanton, Director of FEMA Region IX Pacific Area Office, Vice Chair of CMT
Colby E. Stanton was named Director of the Federal Emergency Management Agency (FEMA) Region IX’s Pacific Area Office (FEMA) in March 2010.
Colby Stanton joined FEMA after serving as the Director of the Center for Radiological Emergency Management within the U.S. Environmental Protection Agency’s Office of Air and Radiation. Prior to joining EPA, Ms. Stanton worked in the private sector, for an environmental/emergency management consulting firm and a strategic management firm.
After joining EPA in 1998, she spent several years in the field as an On-Scene Coordinator in EPA’s Region 3, coordinating responses to oil spills and hazardous substance releases and managing the cleanup of contaminated sites. Before moving to EPA’s Office of Air and Radiation, she also worked in EPA’s Office of Emergency and Remedial Response, developing Superfund policy and supporting Regional cleanup efforts.
As Director of the Center for Radiological Emergency Management, Ms. Stanton was a member of EPA’s Radiological Emergency Response Program, focusing on effective coordination of radiological and nuclear emergency response efforts.
Ms. Stanton has a B.A. in Political Science and Chemistry from Wellesley College and an M.S. in Chemistry from the California Institute of Technology.
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BIOGRAPHY: Gloria Uyehara, Executive Director of the Honolulu Pacific HPFEB, Executive Director of CMT
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BIOGRAPHY: Toni Allen, Deputy of CMT
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Directions from HPFEB to Tripler Hospital
Tripler Army Medical Center1 Jarrett White RoadHonolulu, Hawaii 96819
Route 1:
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Route 2:
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Route 3:
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Directions from HPFEB to FEMAFederal Emergency Management Agency, Pacific Area Office (FEMA)546 Bonney Loop, Building 520Fort Shafter, Hawaii 96858
Route 1:
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Route 2:
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Route 3:
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Directions from HPFEB to the Fourteenth Coast Guard DistrictFourteenth Coast Guard District300 Ala Moana Boulevard Honolulu, Hawaii 96850
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16. KEY MESSAGES
Key messages are as follows:
1) “This is an advisory notice for federal agency employees from the Honolulu Pacific Federal Executive Board.”
2) Include one of the follow announcements listed below.
Emergency Announcement MeaningThe federal government is open; all employees are expected to report to work on time.
Federal agencies will open on time. All employees are expected to report to work as per his or her normal work schedule.
Federal agencies are open under an Unscheduled Leave Policy* . Employees may take leave without prior approval, in accordance with his or her agency’s policies.
* When weather or other emergency conditions may require the granting of annual leave without prior approval to non-emergency employees.
Non-emergency employees may take annual leave or leave without pay.
Federal agencies are open under an Adjusted Home Departure Policy* .
*It is recommended that federal employees leave home
Non-emergency employees should report to work up to (x-hours) later than normal. Employees who arrive late but within the (x-hour) time frame will be excused without loss of pay.
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(x-hours) later than his or her normal departure time.Federal agencies are open under an Adjusted Home Departure/Unscheduled Leave Policy* .
*It is recommended that federal employees leave home (x-hours) later than normal departure time and non-emergency employees may take leave without prior approval in accordance with his or her agency’s policies.
Non-emergency employees should report to work up to (x-hours) later than normal or they may take regular leave/leave without pay. If they report to work, non-emergency employees who arrive late but within the (x-hour) time frame will be excused without loss of pay.
Federal agencies are closed but are operating on a limited basis in accordance with agency policies. All personnel authorized to telework should continue to work at their home or approved alternate location until notified otherwise.
Non-emergency employees are excused from duty without loss of pay.
Federal agencies are operating under an Early Dismissal Policy* .
* Employees should be dismissed by his or her agencies (x-hours) earlier than normal departure time from work.
Employees should be dismissed by his or her agencies relative to normal departure times from work. For example, if a three-hour “early dismissal policy is announced, workers who normally leave at 4:00 PM should leave at 1:00 PM.Employees who must leave work earlier than normal official dismissal time will be charged annual leave or leave without pay from departure time through the remainder of the scheduled workday.
NOTE: Employees on pre-approved leave should be charged leave for the entire day.
With supervisory approval, a telework-ready employee may depart prior to the scheduled early departure time without charge to annual leave provided the employee makes up the time later in the day by teleworking.
Employees that have prior access to his or her agency’s network may leave the assigned place of work after notifying his or her supervisor of the intention to telework and receive assignments or work requirements. Telework policies remain in effect.
Telework employees are expected to follow his or her agency’s policy and continue working if so stated in the policy or telework agreement.
Employees already engaged in telework will remain in this work status until notified otherwise.
NOTE: Federal employees should seek out his or her agency’s guidelines or advisories pertaining to this incident. Any policies, guidance or information as it pertains to dismissal will supersede this notice.
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17. WEBSITE, BLOGS, AND SOCIAL MEDIA
Placing news on the HPFEB’s website and pre-appointing webmasters to keep updated information on the site will reduce both the number of phone calls from publics and the amount of time put into crisis recovery.
It is important to monitor blogs and social media sites related to the organization. Blogs and social media sites can help prevent a crisis from occurring. Here are a few suggestions for keeping up with blogs and traditional social media sites:
HPFEB Facebook page: http://www.facebook.com/pages/Honolulu-Pacific-Federal-Executive-Board/156647931050746
Update to timeline or the latest versionUpdate status updates with upcoming events or important informationUpdate picturesList other social media sites in the About Me section
HPFEB Twitter: (WEBSITE)Create pre-made messages that are 140 characters or lessList websites and other social media links in the About Me section
HPFEB Blog:Create a blog using Wordpress or BlogspotCheck and see if blogs are written about the company and monitor the information
Current Website:Home pageAbout sectionEmergency preparednessHuman capitalProgramsEvent registrationContact informationEvent descriptions
Suggestions:Update eventsRemove events that have passed from the main pageHire a webmaster outside of HPFEBUse the website for updating the status in a crisisCreate more links in order to create less wording
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18. TRICK QUESTIONS
Members of the media may ask questions that are challenging to the spokesperson or member of the HPFEB. If this question is answered poorly, it could make the organization look poorly.
When speaking to the media, always be honest and share the most important information about a crisis, the who, what, where, when why and how it happened. Understand the media wants to report A) What happened, B) What caused it to happen and C) What does it mean.
According to Dr. Covello, Director and Founder for the Center for Risk Communication,journalist commonly ask 77 questions during a crisis.1) What is your name and title?2) What are you job responsibilities?3) What are your qualifications?4) Can you tell us what happened?5) When did it happen?6) Where did it happen?7) Who was harmed?8) How many people were harmed?9) Are those that were harmed getting help?10) How certain are you about this information?11) How are those who were harmed getting help?12) Is the situation under control?13) How certain are you that the situation is under control?14) Is there any immediate danger?15) What is being done in response to what happened?16) Who is in charge?17) What can we expect next?18) What are you advising people to do?19) How long will it be before the situation returns to normal?20) What help has been requested or offered from others?21) What responses have you received?22) Can you be specific about the types of harm that occurred?23) What are the names of those that were harmed?24) Can we talk to them?25) How much damage occurred?26) What other damage may have occurred?27) How certain are you about damages?28) How much damage do you expect?29) What are you doing now?30) Who else is involved in the response?31) Why did this happen?32) What was the cause?33) Did you have any forewarning that this might happen?34) Why wasn’t this prevented from happening?35) What else can go wrong?
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36) If you are not sure of the cause, what is your best guess?37) Who caused this to happen?38) Who is to blame?39) Could this have been avoided?40) Do you think those involved handled the situation well enough?41) When did your response to this begin?42) When were you notified that something had happened?43) Who is conducting the investigation?44) What are you going to do after the investigation?45) What have you found out so far?46) Why was more not done to prevent this from happening?47) What is your personal opinion?48) What are you telling your own family?49) Are all those involved in agreement?50) Are people over reacting?51) Which laws are applicable?52) Has anyone broken the law?53) How certain are you about whether laws have been broken?54) Has anyone made mistakes?55) How certain are you that mistakes have not been made?56) Have you told us everything you know?57) What are you not telling us?58) What effects will this have on the people involved?59) What precautionary measures were taken?60) Do you accept responsibility for what happened?61) Has this ever happened before?62) Can this happen elsewhere?63) What is the worst case scenario?64) What lessons were learned?65) Were those lessons implemented?66) What can be done to prevent this from happening again?67) What would you like to say to those that have been harmed and to their families?68) Is there any continuing the danger?69) Are people out of danger? Are people safe?70) Will there be inconvenience to employees or to the public?71) How much will all this cost?72) Are you able and willing to pay the costs?73) Who else will pay the costs?74) When will we find out more?75) What steps need to be taken to avoid a similar event?76) Have these steps already been taken? If not, why not?77) What does this all mean?
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19. LIST OF PRODROMES
Prodromes are warnings that a crisis may occur. Carefully observing prodromes can help prevent a crisis as well as showing that the organization is aware of the possibilities. The prodromes section should be updated on a regular basis.
9/11 Terrorist Attacks
D.C. Area Sniper Attacks
Government Shut Down
Tsunami
Earthquakes in Japan
Earthquakes on surrounding islands
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20. LIST OF RELATED INTERNET URLs
Honolulu-Pacific Federal Executive Board might need additional information that other companies or organizations have during a crisis. The list of related Internet URLs are listed in order to make the process more expedient.
GOVERNMENT URLs
Honolulu-Pacific Federal Executive Boardhttp://www.honolulu-pacific.feb.gov/
National Oceanic and Atmospheric Administration Honoluluhttp://www.prh.noaa.gov/hnl/
General Services Administrationhttp://www.gsa.gov/portal/category/100000
Federal Emergency Management Agency Pacific Area Officehttp://www.fema.gov/about/contact/regionix.shtm
U.S. Coast Guard Hawaii Pacifichttp://www.uscg.mil/d14/
Department of Homeland Securityhttp://www.dhs.gov/index.shtm
STATE URLs
Department of Statehttp://hawaii.gov
Hawaii State Department of Healthhttp://hawaii.gov/health/
Hawaii State Department of Transportationhttp://www.state.hi.us/dot/
Hawaii State Civil Defensehttp://www.scd.hawaii.gov/
Department of Defense Hawaiihttp://hawaii.gov/dod
CIVILIAN URLs
American Red Cross
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http://www.redcross.org
Honolulu Fire Departmentwww.honolulu.gov/hfd
Honolulu Police Departmentwww.honolulupd.org
HEALTH SERVICE URLs
Castle Medical Centerhttp://www.castlemed.com
Centers for Disease Control and PreventionNational Center for health statisticshttp://www.cdc.gov/nchs
Hawaii Medical Centerhttp://www.hawaiimedcent.com
Hawaii Pacific HealthPortal to hospitals on Oahuhttp://www.hawaiipacifichealth.org
Kaiser Permanentehttp://www.kaiserpermanente.org
Kapiolani Medical Center & Pali MomiMedical Centerhttp://www.kapiolani.org
Queen's Medical Centerhttp://www.queensmedicalcenter.net
Straub Clinic & Hospitalhttp://www.straubhealth.org
Tripler Army Medical CenterMilitary Hospitalhttp://www.tamc.amedd.army.mil
Wahiawa Generalhttp://www.wahiawageneral.org
TRANSPORTATION URLs
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The BusHonolulu's Bus Systemhttp://www.thebus.org
Hawaii Department of Transportationhttp://www.hawaii.gov/dot
Honolulu International Airport (includes links toall airports in the state)http://www.hawaii.gov/hnl
The Cabhttp://www.thecabhawaii.com/
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21. EVALUATION FORM
Evaluation is a crucial step in preparing an effective crisis communications plan. It is helpful in determining what did and did not work. In addition it can be helpful when planning, preventing, and coping with future crises by pointing out what needs to be improved in the CCP. The Evaluation form should be distributed to the internal publics involved in the crisis as soon as possible after the crisis while details are fresh in their minds. To ensure high quality of the evaluation and the CCP, an environment of openness, sharing and respect are crucial to ensure effectiveness.
1. Date, time and nature of the incident?a. Date:b. Time:c. Nature of Incident:
What was done for the first hour?a. What was done?b. What should have been done?
2. What was your role/involvement to the incident?
3. What did/did not work well? What should be done differently/improved?
4. How effective were the communications processes?
5. Did all the members of the CMT perform their duties? Were there any indications of members performing more or less well under pressure? Was the Crisis Control Center organized effectively?
6. What lessons can be learned?
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(APPENDIX A) CRISIS COMUNICATION PRESS CONFERENCE CHECKLIST
Crisis Communication Press Conference Checklist
Criteria Yes No
General Preparation
1. Did you mobilize resources and staff quickly?
2. Did you designate a Press Conference Site Manager?
3. Did you have a statement for Response to Query approved within 15 minutes of the incident?
4. Did you have an initial Press Release approved for public release within 30 minutes of the incident?
5. Did you establish a goal and objectives for your press conference?
6. Did you develop a draft Spokesperson(s) Opening Statement no later than 120 minutes before the press conference?
7. Did you development foreseeable questions and answers, based on Covello’s 77 Questions and trends from media and public queries?
8. Did you determine beforehand who would be the facilitator, and which spokesperson would speak and in what order?
9. Did you schedule a murder board rehearsal with the spokesperson and technical experts no later than 120 minutes before the press conference?
10. Did you seek outside help, including volunteers if appropriate?
11. Did you notify and coordinate with other emergency response organizations?
12. Did you enlist support from credible third parties?
13. Did you monitor and listen closely to what the news media, public officials, and other important players were saying and the questions they are asking?
14. Did you identify the news media organizations and mediums (i.e. websites, blogs) of greatest importance to your message?
15. Did you prepare and release a Media Advisory, with the 5 W’s (who, what, when, where, and why) of the press conference, to include location, start and finish times, the date, a brief description of what is to be covered, names & titles of speakers, and your contact information?
16. Does the press conference timing support the news cycle? Does it support both local and national deadlines?
17. Did you prepare Press Kits with speaker biographies, backgrounders on the incident and
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Crisis Communication Press Conference Checklist
Criteria Yes No
organization, most recent press release, copies of pertinent reports, maps, etc.
18. Do you have personnel designated to answer phone queries about the press conference (and incident) with query forms and monitor questions trends?
Site Preparation
1. Do you have a prior agreement to use the site?
2. Did you select a site at a well-known location?
3. Did you designate an alternate site?
4. Is the site easily accessible by road for the news media?
5. Is there suitable parking within walking and equipment-lugging distance? Where?
6. Did you check for a suitable podium backdrop, with no distractions or backlight?
7. Are there suitable electrical outlets for news media cameras and recorders?
8. Is there adequate open space for television cameras, lights, microphones?
9. Did you provide technical support, such as access to internet?
10. Where is the media registration table? Do you have qualified people to man it? Do they have phone or radio communications with you? Are there press kits available there?
11. Do you have a registration sheet at the table, so you can verify news media in attendance and update your contact sheet?
12. Do you have qualified personnel video and audio recording the conference?
13. Do you have designated Security Personnel or local police to safeguard the press conference site?
14. Are there rest rooms readily available?
Message Delivery*
1. Was top management involved and visible?
2. Did top management go immediately to the incident scene? (Action is Communication!)
3. Did the press conference facilitator establish ground rules and enforce them?
62
Crisis Communication Press Conference Checklist
Criteria Yes No
4. Did you stay calm? (not lose your temper)
5. Did you practice what you planned to say to the media aloud and did you test it?
6. Did you employ Covello’s CCO, IDK, 27/9/3, and other dictums as you developed the Opening Statement?
7. Did you include ground rules in the introductory statement?
8. Did you refrain from identifying the names of the injured or deceased until next-of-kin were properly notified?
9. Did you avoid statements that imply that cost is more important than public safety, health, or environment?
10. Did you avoid evading statements and shifting responsibility?
11. Did you avoid the use of technical and legal jargon?
12. Did you avoid providing too much technical detail?
13. Did you indicate that you would get back by a specific time with an answer if you did not know an answer to a question?
14. Did you avoid conjecture and speculation ("What if" questions)?
15. Did you start and end the press conference on time?
16. Did you thank the reporters for attending?
Nonverbal Communication
1. Were you sensitive to the non-verbal messages you were communicating?
2. Did you sit up straight, showing that you are paying attention and respecting your audience?
3. Did you make eye contact? (Avoiding eye contact can make you look deceitful. If it is very difficult to make eye contact, focus on the back of the room, not on your notes or the floor.)
4. Did you avoid defensive, argumentative, and unreceptive body language (e.g., arms crossed)? Did you stand with your arms straight at your sides?
5. Did you avoid fidgeting, shuffling papers, or playing with your pen? (Keeping your feet planted on the ground, sitting or standing still will make you look more controlled and confident.)
Follow Up
63
Crisis Communication Press Conference Checklist
Criteria Yes No
1. Did you answer questions unanswered at the press conference?
2. Did you post transcripts and related materials on your web site?
3. Did you monitor media coverage and correct any significant errors in reporting?
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(APPENDIX B) PR SPOKESPERSON OPENING/CLOSING STATEMENT
Opening Statement
Good morning, I'm (name), (title) for the Hawaii Pacific Federal Executive Board.Thank you all for your patience. We appreciate you getting here on short notice to help us
get the word out to the public regarding this incident. Before we proceed with this news conference, I have a few administrative remarks.
First, we are here to provide information regarding the events surrounding (what the crisis is). Second, if you did not receive your media kit after being accredited at the door, please see Ms. (name) or Mr. (name) at the back of the room. (Have them raise his or her hand.)
Each media kit includes the biography of our spokesperson, (name of spokesperson), (title of spokesperson) of the Hawaii Pacific Federal Executive Board.
In addition, a copy of (name of spokesperson) opening statement will be available following the news conference for your reference. I encourage each of you to visit www.honolulu-pacific.feb.gov for more basic information and recent images and news releases.
Now I will go over the ground rules. The press conference format includes an opening statement by our spokesperson, followed by a brief question-and-answer period. I ask that you refrain from asking questions until (name of spokesperson) has completed the opening statement.
I remind you that our spokesperson has oversight responsibilities to attend to, so (his/her) time is limited to no more than 30 minutes. I will stay after (name of spokesperson) departure to help clarify responses and take down any follow-up questions you may have. You will be receiving answers to your questions.
Please raise your hand and state your name and affiliation when you ask your question. This will help us get you the follow-up information you may desire. I will call for the next question.
Because of our time constraints, please limit the scope of your questions to information surrounding this recent incident. Pleae let me know after (name of spokesperson) departure if you need additional background information on the Hawaii Pacific Federal Executive Board.
Please ask only one question at a time, with only one follow-up question.All statements are on the record and can be attributed to the speaker. This briefing will be
recorded.Finally, I ask that you turn off or silence all pagers or cell phones for the duration of the
news conference.Once again, thank you for coming down on such short notice to help us get the word out to
the public. Ladies and gentlemen, (name of spokeperson).
Closing Statement
Thank you, (name of spokesperson). (Spokesperson(s) depart the room)(To the news media) And thank you all for attending.
A summary of (name of spokesperson) statement is available on our website, which, again, is www.honolulu-pacific.feb.gov. Again, please see Ms. _________ or Mr. ____________ at the back of the room, if you did not receive a press kit.
We will send out a media advisory if and when another news conference is scheduled.This concludes our news conference. I will remain at the podium to collect additional
questions.
65
(APPENDIX C) MEDIA ADVISORY
HONOLULU-PACIFIC FEDERAL EXECUTIVE BOARD
300 Ala Moana Boulevard CONTACT: Gloria UyeharaSuite 8-125, Box 50268 Telephone: 808-541-2637Honolulu, Hawaii 96850 Fax: 808-541-3429www.honolulu-pacific.feb.gov [email protected]
** MEDIA ADVISORY **
WHO: Honolulu-Pacific Federal Executive Board
WHAT: (TITLE OF INCIDENT, KEY MESSAGES IN SECTION 16)
WHERE: (LOCATION OF PRESS CONFERENCE, INCLUDE ADDRESS)
WHEN: (TIME, MAKING SURE IT CORRELATES WITH NEWS MEDIASCHEDULES AND AIR TIME, LIST WHERE PARKING ISAVAILABLE FOR THOSE WHO WISH TO ATTEND)
SPOKESPERSON: Rear Admiral Charles Ray, Fourteenth Coast Guard District
No RSVP required.
ABOUT HONOLULU-PACIFIC FEDERAL EXECUTIVE BOARD:The HPFEB’s boundaries include: the State of Hawaii, American Samoa, Guam, Marianas Islands, Rota and Saipan, and Army units located in Eniwetok, Johnston, Kure, Midway, and Wake Island in the Pacific. Consistent with the range of authority and discretion which Board members hold by delegation from superiors in their respective agencies, it shall be the purpose of the FEB to initiate improved coordination of governmental activity within the State of Hawaii and that part of the Pacific area under jurisdiction of a member agency through cooperative action among field establishments in the areas of government-wide policy implementation, service to the community, and improving the quality of Federal Government and Federal Service. The HPFEB is located at 300 Ala Moana Blvd. #4-123 in Honolulu. Call (808) 541-2637 or visit www.honolulu-pacific.feb.gov for more information.
# # #
66
(APPENDIX D) PRESS RELEASE
HONOLULU-PACIFIC FEDERAL EXECUTIVE BOARD
300 Ala Moana Boulevard Telephone: 808-541-2637Suite 8-125, Box 50268 Fax: 808-541-3429Honolulu, Hawaii 96850 [email protected]
** FOR IMMEDIATE RELEASE **
(DATE)
To: (INSERT)
From: FEB Executive Director
Subj: (INSERT BASED ON KEY MESSAGES LOCATED IN SECTION 16)
At approximately (TIME) today (DATE), the HPFEB has advised (LOOK TO SECTION
16 AND INSERT RELATED KEY MESSAGE) because of (INSERT INCIDENT).
Crisis response personnel are now responding as well as (OTHER SUPPORT
RESPONSE GROUPS OR LOCAL MUNICIPALITIES). The HPFEB’s response groups
include (LIST APPROPRIATE GROUPS SUCH AS FIRE AND SECURITY OFFICERS,
ETC.).
Our major concerns are for the safety of our employees and the public and to minimize
environmental impact.
We are now involved in determining what has happened and what is being done to
mitigate the situation. As more details become available, we will pass them on to the media.
# # #
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(APPENDIX E) COMPLETE MEDIA LIST (APRIL 2012)
When a crisis hits, news media play a vital role in helping communicate the HPFEB’s message to key publics. Newspapers, television, radio, online-only newspapers, blogs, social media networks and magazines are all important outlets to consider during and after a crisis.See Appendix I for the comprehensive media contact list.
RADIO STATIONSKSSK (92.3 FM / 590 AM) State Civil Defense designated650 Iwilei Road #400Honolulu, HI 96817
Jamie Hyatt, director of programming and operations(808) 296-5959(808) [email protected]
KUMU (94.7 FM)1000 Bishop St. #200Honolulu, HI 96813
(808) 947-1500(808) 947-5868www.kumu.com
PBS Hawaii2350 Dole St.Honolulu, HI 96822
(808) 973-1000KRTR (96.3 FM, COX Radio)900 Fort Street Mall #700Honolulu, HI 96813
Wayne Maria(808) [email protected]
KDNH (98.5 FM) owned by Clear ChannelJamie Hyatt(808) [email protected]
KHPR (STATION) Hawaii Public RadioBill Dorman(808) [email protected]
KINE (105.1 FM)Pioneer Plaza900 Fort Street Mall #700Honolulu, HI 96813
68
(808) 275-1000Fax: (808) 536-2528
POWER (104.3 FM)Pioneer Plaza900 Fort Street Mall #700Honolulu, HI 96813
(808) 275-1000Fax: (808) 536-2528
Da Bomb (102.7 FM)1833 Kalakaua Ave. #500Honolulu, HI 96815
(808) 591-9369
CLEAR CHANNEL STATIONS:KDNN-FM 98.5KHJZ-FM 95.7KHVH-AM 830KIKI-AM 990KSSK-AM 590KSSK-FM 92.3KUCD-FM 101.9
COX MEDIA GROUP STATIONS:KRTR-FM 96.3KINE-FM- 105.1KKNE-AM 940KCCN-FM 100.3KPHW-FM 104.3KRTR-AM 650
SALEM COMMUNICATION STATIONS:KHNR-AM 690KAIM-FM 95.5KGU-AM 760KHUI-FM 99.5KKOL-FM 107.9KHCM-AM 880
PUBLIC RADIO STATIONS:Hawaii Public Radio738 Kaheka St.Honolulu, HI 96814
(808) 955-8821Fax: (808) [email protected]@hawaiipublicradio.org
69
Oahu:KHPR 88.1KIPO 89.3Wailuku:KIPM 89.7 FMKKUA 90.7 FMHilo:KANO 91.1 FM
PACIFIC RADIO GROUP STATIONS:KPOA 93.5 FM east side, 92.9 FM west sideKJMD 98.3 FM east side, 107.3 FM west sideKJKS 99.9 FM east side, 99.3 FM west sideKLHI 92.5 FMKMVI 550 AMKNUI 900 AM
BIG ISLAND STATIONS:KAPA 100.3 FM Hilo, 99.1. FM KonaKKBG 97.9 FM Hilo, 106.1 FM KonaKPVS 95.9 FM Hilo, 93.9 FM KonaKHLO 850 AM Hilo, 790 AM Kona
INTERNET NEWSPAPERSHonolulu Civil Beat
John Temple, editor(808) 737-2300www.civilbeat.comTwitter: @civilbeat
Hawaii Reporter6600 Kalanianaole Hwy. #212Honolulu, HI 96825
Malia Zimmerman, editor(808) 524-4500Fax: (808) 524-4594www.hawaiireporter.comTwitter: @hawaiireporter
Hawaii Free PressPO Box 61761Honolulu, HI 96839
Andrew Walden, editorTwitter: @hawaiifreepresswww.hawaiifreepress.com
Northshore News66-437 Kamehameha Hwy. #210
70
Haleiwa, HI 96712(808) 637-3138Fax: (808) [email protected]
NEWS STATIONSKHON (FOX) State Civil Defense designated
Jennifer Brink, news producer (morning)Ben Silva, news producer (day)Nathan Nakama, news producer (night)(808) [email protected]
Hawaii News Now Mark Platte, news director(808) [email protected]
KITV (ABC)Wanda Wehr, assignment editor(808) [email protected]
PRINT NEWSPAPERSHonolulu Star-Advertiser500 Ala Moana Blvd. #7-210Honolulu, HI 96813
Ed Lynch, manager editor(808) [email protected]
Mary Poole, weekend editor(808) [email protected]
Stephanie Kendrick, news editor(808) [email protected]
George Lee, photo editor(808) [email protected]
71
Scott Morifuji, online director(808) [email protected]
MidWeek500 Ala Moana Blvd. 500-7Honolulu, HI 96813
Ron Nagasawa, [email protected]
Don Chapman, editor-in-chief(808) [email protected]
Terri Hefner, senior editor(808) [email protected]
Yu Shing Ting, managing editor(808) [email protected]
Honolulu Weekly1111 Fort Street MallHonolulu, HI 96813
Mindy Pennybacker, editor(808) 528-3144 ext. [email protected]
Shantel Grace, managing editor(808) 528-3144 ext. [email protected]
Pacific Business News737 Bishop St. #1590Honolulu, HI 96813
(808) 955-8100Fax: (808) 955-8078www.pacificbusinessnews.com
Hawaii Tribune-HeraldPO Box 767Hilo, Hawaii 96721
Ted Dixon, publisher(808) 935-6621www.hawaiitribune-herald.com
Maui News100 Mahalani St.
72
Wailuku, HI 96793Joe Bradley, publisher(808) [email protected]@[email protected]
David Hoff, [email protected]
Maui WeeklySouth Shore Plaza411 Huku Lii Place #303Kihei, HI 96753
Debra Lordan, editor(808) 875-1700Fax: (808) [email protected]: @themauiweekly
Trisha Smith, editorial [email protected]
West Hawaii TodayPO Box 789Kailua-Kona, HI 96745
(808) 329-9311Fax: (808) 329-4860Twitter: @westhawaiitodaywww.westhawaiitoday.com
Garden Island3-317 Kuhio Hwy.Lihue, HI 96766
Casey Quel, publisher(808) 245-3681 ext. [email protected]
Renee Haines, editor(808) 245-3681 ext. [email protected]
Dennis Fujimoto, photo editor(808) 245-3681 ext. [email protected]
MidWeek Kauai
73
500 Ala Moana Blvd. 500-7Honolulu, HI 96813
Ron Nagasawa, [email protected]
Amanda Gregg, [email protected]
Coco Zickos, staff [email protected]
MAGAZINESHawaii Business Magazine1000 Bishop St. #405Honolulu, HI 96813
David Tumilowicz, publisher(808) 537-9500Fax: (808) [email protected]
Steve Petranik, editor(808) [email protected]
Honolulu Magazine1000 Bishop St. #405Honolulu, HI 96813
A Kam Napler(808) 537-9500Fax: (808) [email protected]
Hawaii Magazine1000 Bishop ST. #405Honolulu, HI 96813
Derek Paiva, editor(808) 537-9500Fax: (808) [email protected]
101 Things To Do(808) [email protected]
808ink Magazinewww.808ink.com
74
AKA MagazineSteve Murray, editor(808) [email protected]/akamagazine
Ala Moana1000 Bishop St. #405Honolulu, HI 96813
www.alamoana.com/Events/Ala-Moana-Magazine.aspxAloha Street500 Ala Moana Blvd. #513Honolulu, HI 96813
(808) 593-9463Aloha Visitors Guide66 Kuukama St.Wailuku, HI 96793
(808) 873-9677Fax: (808) 873-9677www.alohavisitorsguide.com
Building Industry287 Mokauea St.Honolulu, HI 96819
(808) 848-0711Fax: (808) 841-3053www.buildingindustryhawaii.com
Building Management Hawaii287 Mokauea St.Honolulu, HI 96819
(808) 848-0711Fax: (808) 841-3053www.tradepublishing.com/magazines/trade_bmh.html
Contrast PO Box 372031Honolulu, HI 96837
Daniel Ikaika [email protected]
DisfunkshionHugette [email protected]
Drive Guides707 Richards St. #525Honolulu, HI 96813
Winona Higashi, publisher(808) 873-6240 ext. 24
75
FLUXPO Box 30927Honolulu, HI 96820
www.fluxhawaii.comFree Surf MagazinePO Box 1161Haleiwa, HI 96712
Jeff Mull(808) 638-7395Fax: (808) [email protected]
Go! KailuaTerri Hefner, editor(808) [email protected]
Go! Mokulele36 North Hotel St. #aHonolulu, HI 96817
(808) [email protected]
Gold Magazines532 Cummins St.,Honolulu, HI 96814
Ron Ihori, editor(808) 593-9404Fax: (808) [email protected]
GreenPO Box 894061Mililani, HI 96789
Kevin Whitton, editorwww.reenmagazinehawaii.com
Hana Hou1114 10th Ave. #401Honolulu, HI 96816
Michael Shapiro, editor(808) 733-3343Fax: (808) 733-3340subscriptions@hana
Hawaii Buyers Guide
76
1000 Bishop St. #405Honolulu, HI 96813
(808) 534-7152Fax: (808) 537-6455www.hawaiibuyersguide.com
Hawaii Hispanic News MagazinePMB 344PO Box 30800Honolulu, HI
Marie Villa, editor(808) [email protected]
Hawaii Home + RemodelingMichelle McGuinness(808) [email protected]
Hawaii Homes & LandHank & Barb Berringer(8708) 961-6589www.homesandlandofhawaii.com
Hawaii Hospitality287 Mokauea St.Honolulu, HI 96819
(808) 848-0711Fax: (808) 841-3053www.hawaiihospitalityonline.com
Hawaii Military Guide350 Ward Ave. $106-304Honolulu, HI 96814
Charles Harrington, publisher(808) 848-8883Fax: (808) [email protected]
Hawaii Parent350 Ward Ave. $106-304Honolulu, HI 96814
Charles Harrington, publisher(808) 848-8883Fax: (808) [email protected]
Hawaii Pet MagazinePO Box 240008Honolulu, HI 96824
77
www.hawaiipetmagazine.comHawaii Remodeling
Tom Kunz, editor(808) 534-7568tomk@hawaiihomeandremodeling.comwww.hawaiihomeandremodeling.com
Hawaii Skin Diver1733 Dillingham Blvd.Honolulu, HI 96819
Marc Inouye, editor(808) 843-8182Fax: (808) [email protected]
Hawaii Transportation AssociationPO Box 30166Honolulu, HI 96820
(808) 833-6628Fax: (808) [email protected]
Hawaii Wellness Directory1400 Kapiolani Blvd. #C4261Honolulu, HI 96814
(808) 394-8438www.hawaiiwellnessmagazine.com
HI LuxuryBrian Berusch, editor(808) 218-6712www.hiluxury.com
HoloholoWinona Higashi(808) 873-6240 ext. 24(808) 250-6240
Innov81000 Bishop St. #405Honolulu, HI 96813
(808) [email protected]
MakaiPO Box 3232Honolulu, HI 96801
Thalia Goo, editor(808) [email protected]
78
Mana1000 Bishop St. #405Honolulu, HI 96813
John Aeto(808) [email protected]
MMA HawaiiPO Box 8709Honolulu, HI 96830
www.mmahawaii.comModern Luxury2155 Kalakaua Ave. #701Honolulu, HI 96815
Margie Jacinto, editor(808) [email protected]/modern-luxury-hawaii
Pacific Edge1088 Bishop St. #1130Honolulu, HI 96813
Lauren Kawana, editor(808) 737-8711Fax: (808) [email protected]
Pacific PaddlerPO Box 300345Kaaawa, HI 96730
Ropati Hebenstreit, publisher and editor(808) [email protected]
Pearlridge Magazine1400 Kapiolani Blvd. #C-24Honolulu, HI 96814
Reena Johnson, editor(808) 941-0440Fax: (808) 941-8386
Pleasant Hawaii274 Puuhale Road #200Honoluu, HI 96819
Sarah Yamanaka, editor(808) 843-6000Fax: (808) 843-6090
Spotlight Hawaii
79
532 Cummins St.Honolulu, HI 96814
Ron Ihori, editor(808) 593-9404Fax: (808) 593-9494www.spotlighthawaii.com
This Week274 Puuhale Road #200Honolulu, HI 96819
Sarah Yamanaka, editor(808) 843-6000Fax: (808) 843-6090www.thisweek.com
Waikiki Magazine500 Ala Moana Blvd. #7-210Honolulu, HI 96813
Lianne Bidal Thompson(808) 529-4747www.waikikivisitor.com
WIRE NEWS SERVICESAssociated Press500 Ala Moana Blvd. Suite 7-590Honolulu, HI 96813
Oskar Garcia, editor(808) 536-5510Fax: (808) [email protected]
Audrey McAvoy, [email protected]
NATIONAL NEWSEIN News1025 Connecticut Ave. NW #1000Washington, DC 20036
(202) 657-5158Fax: (202) 478-2767www.world.einnews.com/state/hawaii
Stateline901 E St. NW, 10th floorWashington, DC 20004
(202) 540-6469Fax: (202) 552-2299www.stateline.org
80
All Headline News2771 Vista Parkway, F6West Palm Beach, FL 33411
[email protected]/news/Hawaii
BLOGSHawaii Blog
Ryan [email protected]: @hawaiiFocus: Hawai and technologywww.hawallweblog.com
Non-stop HonoluluJohn Garcia(808) 285-3363Twitter: @johngarciaFocus: entertainment, arts, musicwww.nonstophonolulu.com
iLind.netIan Lind(808) 955-1819Focus: politics and newswww.iLind.net
Hawaii Vacation [email protected]: tourismwww.hawaiialoha.com/blog
Bytemarks Café[email protected]: Hawaii and technologywww.bytemarkscafe.org
81
(APPENDIX F) GLOSSARY: LIST OF ACRONYMS, ABBREVIATIONS AND TERMS
CCP TERMS/NAMES
CCP................................................... Crisis Communication Plan CMT.................................................. Crisis Management Team
ORGANIZATIONAL TERMS/NAMES
DOT.................................................. Department of Transportation FEB.................................................... Federal Executive Board FEMA............................................... Federal Emergency Management Agency GSA................................................... General Services Administration HPFEB...............................................Hawaii Pacific Federal Executive Board JTF-HD............................................. Joint Task Force Homeland Defense NOAA............................................... National Oceanic and Atmospheric Administration OPM...................................................Office of Personnel Management USARPAC........................................ United States Army Pacific
GOVERNMENTAL SHORTHAND
AAR.................................................. After Action Review ADR...................................................Alternate Dispute Reolution CFC....................................................Combined Federal Campaign CFR................................................... Code of Federal Regulation COOP................................................ Continuity of Operations CPX................................................... Command Post Exercise EAP................................................... Emergency Action Plan EM..................................................... Emergency Management FTE....................................................Full-Time Equivalent FPX................................................... Functional Planning Exercise NIMS................................................. National Incident Management System TTX................................................... Table Top Exercise
82
(APPENDIX G) RESPONSIBILITIES OF FEDERAL AGENCIES
1) Agency planning: Federal agencies are responsible for the development of their Emergency Management (EM) and Continuity of Operations (COOP) plans, accountability and reporting of personnel status to their national headquarters, determining “emergency personnel,” and notifying personnel in writing if they have been designated as emergency personnel. Agencies determine closure, dismissal and leave policies for employees on shift work and alternative work schedules, and policies on telecommuting.2) Emergency employees: Federal agencies on at least an annual basis should notify personnel who must report for work and continue Government operations during a disruption of operations and notify them in writing that they are designated as “Emergency Employees.” The notice should include the requirement that emergency employees report for, or remain at work during emergency situations, and an explanation that dismissal or closure announcements do not apply to them unless they are instructed otherwise. Agencies should also develop a procedure to notify non-emergency employees to remain at work during an emergency if necessary to support essential functions. Agencies may also designate employees who telework/telecommute from an 3) Practice plan: Federal agencies, whenever possible, should include HPFEB Executive Director in coordination when exercising their COOP emergency plans allowing this Plan into the exercise play. Plan exercise will ensure the smooth activation of the plan when a disaster threatens the State of Hawaii.
83
(APPENDIX H) INCIDENT INFORMATION SHEET
Complete using ink pen
Date: ___________ Time: __________ Initial Report: __________ Update: ___________
Describe the incident (i.e., hazardous material spill, equipment malfunction, serious injury, bomb threat, fire, etc.):
Indicate when the incident occurred and when crisis personnel first responded:
Describe which crisis groups are responding:
Indicate where the incident occurred (building number, column number, east or west side of the building, etc):
Describe the work performed in the building(s) where the incident occurred (i.e., machine, office functions, etc):
Estimate the number of employees evacuated:
Estimate the number of employees injured, nature of their injuries (to clarify misleading reports), and where they are being examined/treated (i.e., on-site medical, local hospital):
Describe what is being done to mitigate the emergency:
84
(APPENDIX I) TELEPHONE LOG SHEET
Priority: _____________ Date: ___________ Time: ____________
Call received from:
Name:___________________________________________________________________
Organization:______________________________________________________________
Location:_________________________________________________________________
Message:_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Call back by:
Date: _____________ Time: ____________
Notes: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
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