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CLICK HERE OR CONTACT CAROLE AT [email protected] OR 718.640.2012 SEMINARS FOR AUTOMOBILE DEALERS SEPTEMBER Critical Skills for Receptionists WEDNESDAY September 16, 2015 10:00am-1:00pm Receptionists are the gatekeepers to your dealership and usually the first point of contact for prospects and customers. Here, receptionists will learn to direct calls with proper etiquette, maintain professionalism when greeting customers, manage multiple tasks with ease, and more. The key areas of focus will be: ■ Delivering a strong first impression ■ Maintaining a high level of customer support, ■ both on the phone and in person ■ Dealing with difficult personalities and ■ hard-to-understand calls ■ Showing customers how to give thorough and ■ helpful feedback online Good first impressions are crucial. Is your receptionist representing your dealership well? Center for Automotive Education & Training 15-30 Petracca Place, Whitestone NY 11357 About the Instructor Mark Rodriguez, Auto Client Care, Inc. With more than 20 years of combined automotive retail and training, Mark specializes in teaching dealership personnel from all departments how to deliver world-class customer service. He is a professional member of the National Speakers Association, and a proud presenter of some of GNYADA’s most well-attended workshops. For every dollar a GNYADA member-dealer spends on seminars at the Center for Automotive Education & Training, one Professional Automotive Education (PAE) Point is earned. 1,000 PAE Points earns one free seminar for one employee. POINTS NEVER EXPIRE. To learn more about the PAE program contact Carole at [email protected]. A very rewarding rewards program EARN FREE TRAINING FOR DEALERSHIP EMPLOYEES REGISTER This course trains receptionists to manage people, problems and priorities, and become an indispensable member of the team.
