Date post: | 24-Jun-2015 |
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Corporation’s Interface with it’s customers
BBA Hons Morning 7th University of Education Lahore
Okara Campus
Roll Numbers Names
14 Sumaira Akbar
15 Muhammad Tanveer
18 Anam Gill
Group No 06 (Corporation’s Interface with it’s customers )
Customer Relation Management(CRM)
• Customer relationship management:• Tools have existed for years. Businesses use them
to manage customer interactions across channels and departments, including marketing, sales, customer service, and technical support.
• This is where social CRM tools play a key role. They enable merchants to stay connected to customers using social channels, which can lead to increased sales and more satisfied customers. Group No 06 (Corporation’s Interface with it’s customers )
What Is Social CRM?
• Social CRM is one component of developing a social or collaborative business, both internally and externally.
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Understanding of CRM/Social CRM
Understanding CRM:
• CRM is comprised of sales, marketing and service/support–based functions whose purpose was to move the customer through a pipeline with the goal of keeping the customer coming back to buy more and more stuff.
Understanding Social CRM:• PR now has a very active role
in social CRM (in fact, PR typically owns budgetary control and authority of social initiatives ahead of every other department). In most organizations, PR departments manage the social presence of brands and handle the customer engagement .
Group No 06 (Corporation’s Interface with it’s customers )
Group No 06 (Corporation’s Interface with it’s customers )
5 Social CRM Tools for Small Business
• 1. Batchbook
• 2. Nimble
• 3. BlueCamroo
• 4. Insightly
• 5. GreenRope
Group No 06 (Corporation’s Interface with it’s customers )
1. Batchbook
See customer relationship histories by looking at Batchbook contact details in HootSuite;
Save social posts and contact details to Batchbook from HootSuite;
Take note of the most engaged social contacts and mark them as “Champions” in Batchbook.
Pricing starts at $20 per month. Batchbook offers a 30-day free trial. Annual plans receive two months free
Group No 06 (Corporation’s Interface with it’s customers )
2. Nimble (Nimble automatically pulls your contacts into one place so you can engage them across any channel (LinkedIn, Twitter, Facebook, Google+, Skype, Phone, Email) in one easy to use interface.)
Group No 06 (Corporation’s Interface with it’s customers )
3. BlueCamroo
BlueCamroo is a multi-faceted application that combines CRM, social CRM, project management, customer support, task management, email marketing, and back-office features such as time tracking, billing, online payments, and expenses management.
Group No 06 (Corporation’s Interface with it’s customers )
4. Insightly
Insightly offers built-in integration with LinkedIn and Twitter, so merchants can display social data from inside the dashboard. Import contacts from LinkedIn connections. Add LinkedIn Profiles to existing contacts. The platform also integrates with Gmail, Google Apps, and Google Drive.
Prices start at $20 per month. A free plan is also available.
Group No 06 (Corporation’s Interface with it’s customers )
5. GreenRope
GreenRope is an enterprise-level CRM that has four core features: contact management, marketing, project management, and calendaring. Social media campaigns can be managed from a single interface.
Pricing starts at $99 per month. A 30-day free trial is offered.
Group No 06 (Corporation’s Interface with it’s customers )
Features of CRM Software
• Contact Information:
• Sales & Marketing:
• Ease of Use:
• Help & Support:
Group No 06 (Corporation’s Interface with it’s customers )
Four Steps to Turning Online Transactions into
Relationships• 1. Customer Focus:• Customer needs are paramount in everything More important than
anything else; supreme. Customers want that everything will be available on time and he/she never be want to dissatisfied, even in the front office services.
• 2. Branding:• Know how you are different, your brand is not only a product but this
convey the message to you customers that what are you produce for them.• 3. Competence:• The ability to execute mean that ability of any organization to fulfill the
demanded order of any customer.• 4. Technology:• A platform for success. Technology can improve the competency of the
organization. Technology provide the better way to provide satisfaction for customers.Group No 06 (Corporation’s Interface with it’s customers )
Best Top 10, 2013 CRM Software Comparisons & Reviews
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Side by side comparison
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Pricing Information
Group No 06 (Corporation’s Interface with it’s customers )
Features
Group No 06 (Corporation’s Interface with it’s customers )
Contact information
Group No 06 (Corporation’s Interface with it’s customers )
Sales and marketing tools
Group No 06 (Corporation’s Interface with it’s customers )
Help and Support
Group No 06 (Corporation’s Interface with it’s customers )
Summery• This presentation contain the material about the front
office, corporation’s interface, and social CRM tools.
• We provide the different comparisons of top 10, 2013 CRM tools. E-Commerce and Customers relations tools also discussed.
• Best tips for the organizations that helpful for that convert their transaction business into customer relation. Also discussed the features and successful steps for the organizations by using the CRM tools.
• Also provide the list of 5 small business CRM tools.Group No 06 (Corporation’s Interface with it’s customers )
Thanks 2 all of you!
Group No 06 (Corporation’s Interface with it’s customers )
References• http://www.google.com.pk/url?
sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=2&cad=rja&ved=0CDQQFjAB&url=http%3A%2F%2Fncba.ie%2Fstudent_and_teacher_resources_files%2FFront_Office_Operations.pdf&ei=5CBaUtLEGoqi0QWA6oCYCg&usg=AFQjCNHp26z-P-CvzPxqM-9UBcJOnHGB2g&sig2=jJ3k6YsGHZDdzVcrawc0BA&bvm=bv.53899372,d.d2k
• http://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=1&cad=rja&ved=0CCwQFjAA&url=http%3A%2F%2Fils.unc.edu%2F~march%2Fjasist_BLS_submit.pdf&ei=YyFaUrj8Boi10wXjm4CwCg&usg=AFQjCNFviwa5VQXLxzhWjrsD_4gT8oOUEA&sig2=yHC9dBqYZHAgvjjZz2yktg&bvm=bv.53899372,d.d2k
• www.dannovak.net/wp-content/uploads/2010/07/HRPS-People-and-Strategy-Special-Issue.pdf organizations interface with customers pdf
• www.lfpdc.lsu.edu/publications/working_papers/wp80.• www.iso.org/iso/qmp_2012• www.webopedia.com/TERM/S/social_crm• http://www.cio.com/article/734094/17_Tips_for_Achieving_Social_CRM_Success• http://www.socialmediaexaminer.com/what-is-social-crm/• www.teletech.com/.../wp_social_crm_transforms_customer_experience• frostftp.com/CC-FA/Creating_Value_from_Social_CRM