CRM CSR Network Designing

Submitted by Rahul Kanekar

Introduction• It is necessary to provide access to the CRM hosted in data center to the

customer service center and call center. Meditation application hosted in BSS Data Center to the customer also need to pull CDRs ,IPRDs and other usage data records from the network elements like MSC, GGSN etc. which may be placed geographically away spanning thousands of kilometers. For the activation of services the provisioning application also need to have connectivity with HLR/HSS to activate the subscriber or the facility provisioning / de-provisioning . Hence it is necessary to create WAN connection all the Network elements and CRM terminals.• Creating two separate WANs is recommended. One for the CRM traffic and other

for the Billing Meditation and provisioning • Also the telecom service provider portals hosted in BSS Data Center needs to be

accessed by the user from the rest of the world though internet. Hence BSS Data Center also needs to be connected to an internet service provider

CRM CSR Network

Geographical Area where CRM/CSR access is to be provided

Creating WAN

Achieving Divisional Connectivity

Achieving District Connectivity

Achieving Connectivity for particular city

WAN Created for pulling CDRs from MSC/GMSC

Conclusion

• Creation of WAN for access of CRM application by customer service centers and call centers need to be planned to provide access to the complete geographical area served by service provider.

• Network elements for mediation for billing and provisioning need to be connected with BSS data center.

THANK YOU