Implementation of CRM and factors influencing Customer Satisfaction.

CRM of Service SectorContributorsNameIDMd. Abu Syeed41324046Md. Obaidullah Khan41325062Md.Sariful Islam41325004Md. Mahbubur Rahman41324005Md. Solim Uddin41325047Sumaiya Kamal41324049OverviewService SectorImpact of TechnologyThe ImplementationCRM, Performance and MarketingExpectancyCustomer Perceived Quality and SatisfactionMeasuring E-service QualityImpact of CSR

Service Sector and TechnologyGrowthTechnologyCustomers perception

The ImplementationPrecautionsMeasuring SuccessTop Management and EmployeesPrevailing SystemReplacing Traditional Business ProcessCRM, Performance and Marketing

ExpectanciesPerformance ExpectancyEffort ExpectancySocial ExpectancyTechnological Fit7Customer Perceived Quality and SatisfactionPositive relationshipModifying Customer PerceptionProfitability

Measuring E-service QualityProcess QualityOutcome Quality Recovery

Impact of CSRConsumer Behavior- Identifying themselves with the OrganizationCustomer satisfaction Correlated to CSR activityCustomer Loyalty

SummaryService and TechnologyImplementation Impact of Customer perceived QualityCRM Performance and MarketingEvaluation of e-service qualityImpact of CSR