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Copyright ©2008, Oracle. All rights reserved. Oracle Confidential More Value with Oracle CRM OnDemand
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Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
More Value withOracle CRM OnDemand
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
What is Software-as-a-Service?
• Software deployment model where applications that are delivered via web browser access over the internet.
• No requirements for hardware, software installation, upgrades. All infrastructure is hosted in Oracle’s data center.
• Web-native: designed and optimized for a browser and internet technology.
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
Oracle CRM On Demand – Rapid Innovation
Aquisition of Siebel
Release 3• Offline• Outlook
Sync• Partners &
Competitors
Release 2• Attachments• Advanced
Import
Release 7• Call Center
On Demand
Release 6• Industry Editions• Sales Process
Coach• Desktop
integration
Release 1
• Sales• Marketing• Service • Analytics
Release 5•Web Services enablement
Release 4• Outlook Email
Integration• Products &
Assets• Globalization
Release 9• Branding• Lotus
Notes integration
Release 8• Advanced
Calendar• Group
Sharing• Segmentation
Wizard
Release 10• Custom Tabs
& Tables• Multiple sales
processes• Intelligent
scripting• Data mgmt
Release 11• Email
campaigns• Forecasting
multi-currency rollups
Release 14• Next-generation
usability • Advanced
customization and administration
• Enterprise integration
• Expanded CRM
Release 15• Collaborative features• Widgets/RSS feeds
Release 12• Analytics
enhancements• Forecast
visibility
Release 13• Prebuilt
integration to Oracle EBS
Release 16• Improved CRM • PRM On Demand• Deal Management • CRM On Demand
to JD Edwards Integration
• Self-Service E-Billing On Demand
• Sales Library• Enterprise Disaster
Recovery
2003
2004
2005
2006
2008
2007
20092010
Release 17• More Web 2.0• Social CRM• More integration• More languages• Advanced Workflow• Related Items Visibility
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
Industry Leading Hosting Services
Oracle Hosting• AFCOM and Network world -
Data Center of the Year 2005• Operations based on industry-
standard frameworks and certified by SAS70
• Over 500 Enterprise customers with most rigorous requirements
Benefits• Single vendor commitment• Operational excellence• Responsiveness• Investment in future services
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
Benefits of CRM OnDemand?
• Simplicity–Ease of Use, just like eBay and Amazon, little training (Increased Adoption) –Ease of deployment–Easy to maintain, seamless upgrades
• Scalability and Functionality–Easy to change and adapt to the customer’s changing needs
• Time to Value–Proven timeframe to Implement (Fixed Cost)–License cost model is fixed and predictable (Opex vs. Capex)–Included pre-built reports and historical analytics
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
• Act on insight immediately
• Align everyone with trusted information
• Grow revenue (and commissions)
Get Smarter.
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
• Uncover hidden demand
• Focus on more of the right leads
• Drive every qualified opportunity
Get More Productive.
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
• Leverage Oracle’s experience to gain immediate advantage
• Achieve the lowest TCO
• Simplify and gain leverage with a single vendor
Get the Best Value, Period.
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
Oracle CRM On Demand Used by Leading Companies Worldwide
Copyright ©2008, Oracle. All rights reserved. Oracle Confidential
David Jarvi CRMOnDemand Applications
650-633-9574 (direct)[email protected]
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