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Investigation of complex accidents,analysing and learning from accidents
Workshop Croatian Institute for Health protection and safety at work 23-26th May
14-2-2012
Investigation and learning of accidents
1
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program
Accident causationComplex accidents
StakeholdersSystem levels involvedAccident investigation
MethodsProject
Getting impactAddresseeLearning cycle
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Complex accidents
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Accident: a moment..
When we understand that what we saw as
safe was w rong (Turner)
An oppo r tun i ty to learn!
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Complex?
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What you look for is what you get
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14-2-2012
Titel van de presentatie
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Example risk matrix used by oil companies
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Energy barrier
Hazard
Object
Acci
dent
Failed defence
Failed control
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Factors
TechnicalHuman
Socio technical (interaction withinorganizations)Inter organizational (dynamic and changingrelations)
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Accident causation
e.g:
Design
Hardware
Maintenance
Organization
Procedures
Training
Communication
Incompatible goals
Enforcing conditions
Housekeeping
Defences
Manage-ment
control
Underlyingfactors
Context Directcauses
Accident
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Direct (immediate) causes
What, when, how, where, who
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Context
Why, Why
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Underlying factors
Why, why, why,
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Bow tie
http://dreamlandapparel.com/wp-content/uploads/2010/09/bow-tie.jpg7/27/2019 Croatia Wind Accident Investigation 2011
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Fault tree
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Event tree
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Swiss cheese?
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Value of investigation
Acci
dent
Emergency
response
Evidence
gathering
Intermediate
investigation
Formal
investigation
Intermediate
reportFormal report
Unstructured
ideas
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What to look for?
Manage-
ment
control
Underlying
factorsContext
Direct
causesAccident
Effects/
escalationAccident
Operational
disturbance
(re) formulate
hypothesis
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Socio-technical system : who needs to learn?
Source: Rasmussen accimap
Borders/scope
of
investigation?
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Complex accidents: when to investigate
Risk:Potential for recurrence
Potential consequencesPopulation at riskSystem and stakeholders involved: interests,company policy, political pressureLegislation and other duties
Learning impactAgreement with authorities
If necessary commitment, budget, allows it
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What to investigate?
World view, safety culture companyAim: learn or blame, pay?
Methodology chosenTechnical, organizational perspectiveIntra or inter organizational (organizationalchains, networks)
Task or project (Instruction, procedures,contract)
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Methods (a priori knowledge, models)
STEP: sequential timed event plottingChange analysis: what is difference with accident freesituation
MORT: fault tree of technical organizational factorsTRIPOD BETA: energy barrier analysisSTAMP: dynamic system analysis
REF:
ESREDA
NTNU
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Project organization
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How to start (1)
Relevant?Assessment need, aim and value of results
Contracts, company procedure, legal obligationResearch questionsMethodology, world visionNo blame. Learning?Who needs to learn?
Agreement on independency and objectivityImmediate action:
Response team available to start investigation onplace incident immediately?
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How to start (2)
Intermediate actionDetermine scope, depth and time line investigation
Assess context accident: stakeholders involved,authorities active?Determine relation managementOrganize investigation team
Assignment investigation team
Project organizationWhat, how and when to deliver
Start and conduct accident investigation
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Investigation team
Project leaderResearch leaders (sub project leaders)SecretaryTeam members:
independent and objectiveexpertisediverse views
Back officesupportdata storage
ArchiveCatering
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Qualities team members
IntegrityObjectivePerseverance to trace symptomsCuriosityObserving detailsImaginationHumility
IntuitionTactRobustExpertise, skillsTeam player
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Terms of reference
Link to management, communication linesType of investigation
AimResearch questionsScope, object of investigation (systemborder)Project team (leader, memebers, authority)
To who to report: addresseeBudgetTime scaleDeliverables
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Plan
Assignment
Project
Monitor
implementation
Decision making
Discuss
preliminary results
Collect facts
Formulate
Hypotheses
Analyse data
Draw conclusions
Write report
Present findings
Draw up
recommendations
Direct response:
Safeguard
evidence
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Balance of efforts
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Cope with characteristics aftermath accident
Complexity, company starting up workCommunicationStakeholders
power and authority relationsStakeholders on playing field
criminal investigation teamauthorities
insuranceinvestigation board
Addressee(s) asking for preliminary resultsPressure for resultsCoping with external influences
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Conducting the investigation
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Key data to be covered: fact finding
The eventprocess, activityconsequencesplace, parts, positionsfunctions, roles, peopletimelineidentify witnesses
work documents
Needed:
Camera
PPE
Recording device
Measuring deviceSample containers
Identification tags
Torch
Catering
Etc.
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Aspects to be taken into account
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DOES and DONTs
Do not:Be subjectiveNot fact basedCommunicate outside project teamLooking for guilty person: whos to blameWork beyond scope without agreement ofcommissioner
Have open mind and be objective,professional, reliable, aimed at learning!
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How to report
Final aim: learning
Summary
Back ground and purposeFactual information
Analysis/methods followedResults
ConclusionsUrgent recommendationsSafety recommendations
If possible and wanted: site letter with expertopinion (other learning opportunities)
Dissemination and communication results
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Gaining impact
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OHS management: learning cycles
REF
OHSAS
Successful H&SM
Policy
Incident/accidentinvestigation
Organizing
Planning and
implementing
Measuring
perfomance
Reviewing
performance
Measuring
perfomance
Active monitoring
Reactivemonitoring
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Who needs to learn
Company
Contractor
Subcontractor
Industry/branche
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Learning barriers
3: Intervening
2: Planning of interventions
1: Incident Investigation and analysis
Incident
analysisFact finding
Determine
depth &
scoperesearch
Incident
registration
Incident
report
Communicate
action plan
Finding
resources &
performing
actions
Formulating
actionplan
Priority &
urgency of
actions
Formulate
recommen-
dations
4: Evaluating
Evaluate
implementation
& effectiveness
of actions
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Where do you think the main bottleneck islocated?
0
5
10
15
20
25
Incide
ntrep
ort
Incide
ntreg
istratio
n
Deter
minin
gscop
e
Factfin
ding
Analy
sis
Recom
mend
ations
Prioritize
Actio
nPlan
Comm
unica
tion
Interv
ention
Evalu
ation
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Getting impact
14-2-2012
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Accident electricity powerplant Amercentrale
plant shut for major overhaulboiler shut down for cleaning, repairing andinspection of boiler wallscollapsing scaffold5 persons killed
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Titel van de presentatie
trog
top
base
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Exercise 1: case 2 develop investigation plan30-45 minu tes
You are called by Amercentrale to do accident research.
Summarize accident (5 minutes)
What are direct causes?
What are indirect causes?
Exchange of results
What preventative measures you would advise on several
levels?
Who should implement?
Exchange of results
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Exercise 2: case 2 develop project plan30-45 minu tes
You are called by Amercentrale to doaccident research.
Define aim projectDesign first 10 steps to be done in theprojectWhat roles/functions need to be performed
Design investigation teamPropose research question
Jan and Johan provide information
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Observations?What role would you prefer?Who would/need you to cooperate withWhat is next step of further developingservices institute
p
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