Date post: | 28-Jan-2016 |
Category: |
Documents |
Upload: | dale-edward-williams |
View: | 221 times |
Download: | 0 times |
CSA Alumni Career Conference
Banking Industry Panel
CSA Alumni Career Conference
Banking Industry Panel
Gary Schnettler
Fifth Third Bank
Vice President of
Debit Authorization Systems
TopicsTopics
Career Highlights
The Banking Industry, IT and 5/3
Sample Project
Skills for Success
Industry Trends
Career HighlightsCareer Highlights 1991 – Graduated from Miami’s Systems
Analysis program 1991 – Hired by 5/3 Bank as an Online
Systems programmer 1993 – Became a manager 1995 – Promoted to Officer 1998 – Promoted to AVP 2001 – Promoted to Vice President of
Online Debit Authorizations group
Fifth Third Bank ProfileFifth Third Bank Profile #1 Super-Regional bank for the second
consecutive year - Fortune (March 3, 2003)
One of only two banks with “AA” rating – American Banker (August 26, 2003)
29 consecutive years of record earnings
8th largest bank in the U.S. by market capitalization
Ranked 3rd in efficiency among 15 largest U.S. Banks
Dividends have grown at a compound rate of 19% over the past 10 years
Fifth Third Bank is a Growth Company!
How Banks Make MoneyHow Banks Make Money
Two Methods of Generating Revenue
Interest Income
– Based on the spread of interest rates on loans vs. the rates on Savings accounts and CDs.
Fee Income
– ATM Surcharges, Overdraft Fees, Credit Card fees, Loan processing fees, selling services to other banks, etc.
Banking and ITBanking and IT CSA graduates are ideally suited for the
banking industry because:
– Banks are in the business of tracking and providing information to customers, employees and third parties
– Banks still have many manual processes that can be automated
– Customers will continue to drive the need for new products such as:
• Internet banking
• Electronic Bill Payment
• Pre-paid Cards
• Person to Person transfers
Information Technology at 5/3Information Technology at 5/3 Approx.1,000 of the bank’s 20,000
employees are in IT 70% of the projects on the Revenue list
involve IT Management views IT as essential to the
business IT is utilized to:
– improve efficiency
– improve customer service
– increase revenue through new products
5/3 Bank Lines of Business5/3 Bank Lines of Business
Retail
Commercial
Investment Advisers
Processing Solutions
– Merchant Business
– EFT Business
5/3 Bank Processing Solutions5/3 Bank Processing Solutions
Merchant Business Line
• Process Credit and Debit transactions for over 160,000 merchant locations
• Merchant customers include national clients such as Kroger, Walgreens and Best Buy
• Ranked 5th nationally for acquired credit card transactions
5/3 Bank Processing Solutions5/3 Bank Processing Solutions
EFT Business Line
Drive over 11,000 ATMs for hundreds of banks and credit unions
Support ATMs in all 50 states, Japan, Korea, Germany, U.K., Russia, Iceland, etc.
Maintain card bases for over 11 million debit cards for 5/3 and hundreds of other banks and credit unions
Provide connections to over 20 Debit, Credit and EBT networks
Credit and Debit Card Transaction Growth
Credit and Debit Card Transaction Growth
0.01.02.03.04.05.06.07.08.09.0
10.0
1997 1998 1999 2000 2001 2002
Transactions inBillions
Verified by VisaVerified by Visa
I am Emmitt Smith!I am Emmitt Smith!
Verified by Visa Authentication ProcessVerified by Visa Authentication Process
VisaVisa DirectoryDirectory ServerServer
5/3 5/3 AccessAccess Control Control ServerServer
5/35/3 MainframeMainframe
Verified by Visa Verified by Visa Password Password
AuthenticatedAuthenticated
Internet Internet MerchantMerchant
Customer Customer DatabaseDatabase
Verified by Visa DevelopmentVerified by Visa Development Worked with Business Line and Visa to
define project requirements Created a project plan involving Visa, Online
Systems and eBusiness Wrote new encryption routines to store the
Verified by Visa passwords under Triple DES Created a test script with over 100 unique
test cases Performed extensive User Acceptance
Testing Passed a thorough Visa Security Audit
Skills for SuccessSkills for Success
Technical Aptitude
Communication
Project Management
Leadership
Technical SkillsTechnical Skills Programming Languages
Algorithms
Data Bases
Data Structures
Data Communications
Encryption
Cross platform interfacing
Communication SkillsCommunication Skills Interpersonal communications with end
users
Small Group Communications
Public Speaking
Technical Writing skills are required for communication with
– Auditors
– Legal Department
– Vendors
– Customers
Project Management SkillsProject Management Skills Requirements Gathering Risk Analysis Writing Specifications Developing the Project Plan (SDLC) Communication with Key Stakeholders and
Project team Issues Management Implementation Coordination
Leadership SkillsLeadership Skills Brainstorming
Decision Making
Negotiation
Ability to present a business case
Analytical and critical thinking
Time and resource management
Job ExpectationsJob Expectations Critical Nature of Systems Support
– A 98% score is excellent in school but it is not acceptable on mission critical systems
– We strive for 99.999% in everything we do
There’s more to development work than just computer programming
– Project analysis and design
– Unit testing, Integration testing, User Acceptance testing, Regression testing
– Implementation scheduling, coordination and monitoring of changes
Current Industry TrendsCurrent Industry Trends Privacy and Identity Theft concerns
Increasing audit scrutiny
Continued institution consolidation
Heightened disaster recovery planning
Manual systems automation initiatives
Employee and customer diversity
Purchases by Tender TypePurchases by Tender Type
Credit Card20%
Debit Card7%
Cash21%
Check47%
Stored Value5%
Check Truncation ActCheck Truncation Act Gives electronic check images the same legal
status as paper checks Expected to become law in late 2003 or early 2004 Allows checks to be imaged at the point of
submission
– ATMs
– Branches
– Merchants
Potential to reduce check clearing timeframes from 2 - 7 days down to 24 - 48 hours
This will result in huge savings for banks
– 5/3 processes approx. 6 million checks per day
SummarySummary
• Banking is a stable industry and provides above average job security
• The banking industry is exciting and provides many challenges for IT professionals
• Miami prepares students to excel in meeting those challenges