Interaction Design Methodsfor Digital Civics

Session 2: The Landscape of Design Methods

John Vines john.vines@ncl.ac.uk

Overview of SessionSupport you in understanding the range of different methods and techniques that can be used across a

single project related to digital civics

Exploring simple ways to categorise and make sense of the basic qualities of methods across the

lifespan of a project

Promote thought about the ways in which methods might have to adapted or tweaked for different

projects

BANKING FOR THE ‘OLDER OLD’

Financial and Digital Inclusion for Eighty Somethings

See: www.eightysomething.org

collaborative design (2 months)

group workshops (1 month)

stakeholder engagement (2 months)

qualitative research (3 months)

gathering feedback on design (2 months)

development of initial prototypes (2 months)

policy and implementation (6 months)

Overview of project (18 months)

QUALITATIVE RESEARCH (3 months)

Financial Biographies

See: Vines, J. et al. 2011. Eighty Something: Banking for the Older Old

QUALITATIVE RESEARCH (3 months)

Materiality – Controllability – Locality - Transferability

See: Vines, J. et al. 2011. Eighty Something: Banking for the Older Old

ENGAGEMENT WITH STAKEHOLDERS

Theme Generation Workshops

ENGAGEMENT WITH STAKEHOLDERS

Pastiche Scenarios

See: Blythe and Wright. 2006. Pastiche Scenarios: Fiction as a Resource for User Centred Design

ENGAGEMENT WITH STAKEHOLDERS

Identifying ‘needs’ and ‘barriers’

ENGAGEMENT WITH STAKEHOLDERS

Ideation

collaborative design (2 months)

group workshops (1 month)

stakeholder engagement (2 months)

qualitative research (3 months)

gathering feedback on design (2 months)

development of initial prototypes (2 months)

policy and implementation (6 months)

Overview of project (18 months)

GROUP WORKSHOPS

‘Technology Tea Parties’

See: Coventry, L., and Jones, E. 2012. The role of tea parties to elicit requirements to support the mobility of older adults.

INVISIBLE DESIGN Film as provocation – dialogue driven – unseen technology – avoids focus on critique

See: Briggs, P. et al. 2012. Invisible design: exploring insights and ideas through ambiguous film scenarios

“I don’t trust the banks, I don’t trust the finance institutions, because it’s only one operator filling in one set of numbers, puts in the wrong

number, the wrong initial on a name, and you’re in hock” – Jean, 82

“the Queen’s head disappeared if handed to unauthorised payee. How do we know we are going to buy something e.g. a lady goes shopping for shoes and may visit 10 shops before she finds what she wants. How does

she pay if not one of the authorised payees?” – Rita, 84

“Well I visualise it as a blank note with no sum on.” – Margaret, 82

“Like a cheque in other words.” – Iris, 81

“if they’d shown us some of the money that was supposed to be there, and how it worked, it would be more helpful to me” – Edith, 87

QUESTIONABLE CONCEPS Ideas from stakeholder ideation – ‘chindōgus’ – counter to values – harness critique

See: Vines, J. et al. 2012. Questionable concepts: critique as resource for designing with eighty somethings.

QUESTIONABLE CONCEPS Ideas from stakeholder ideation – ‘chindōgus’ – counter to values – harness critique

See: Vines, J. et al. 2012. Questionable concepts: critique as resource for designing with eighty somethings.

QUESTIONABLE CONCEPS printed on cards – physicality – quotes for context – reflection between workshops

See: Vines, J. et al. 2012. Questionable concepts: critique as resource for designing with eighty somethings.

collaborative design (2 months)

group workshops (1 month)

stakeholder engagement (2 months)

qualitative research (3 months)

gathering feedback on design (2 months)

development of initial prototypes (2 months)

policy and implementation (6 months)

Overview of project (18 months)

See: Vines, J. et al. 2012. The joy of cheques: trust, paper and eighty somethings.

See: Vines, J. et al. 2012. The joy of cheques: trust, paper and eighty somethings.

‘RAPID PROTOTYPING’ - semi-functional prototypes to gather initial feedback from participants - emphasis still on provocation, not on problem solving

‘RAPID PROTOTYPING’ - semi-functional prototypes to gather initial feedback from participants - emphasis still on provocation, not on problem solving

FUNCTIONAL PROVOTYPES

Community ‘Cheque Mates’

See: Vines, J. et al. 2012. Cheque mates: participatory design of digital payments with eighty somethings.

FUNCTIONAL PROVOTYPES

Community ‘Cheque Mates’

See: Vines, J. et al. 2012. Cheque mates: participatory design of digital payments with eighty somethings.

FUNCTIONAL PROVOTYPES

Community ‘Cheque Mates’

See: Vines, J. et al. 2012. Cheque mates: participatory design of digital payments with eighty somethings.

FUNCTIONAL PROVOTYPES

Digital ‘Cheque Mates’

See: Vines, J. et al. 2012. Cheque mates: participatory design of digital payments with eighty somethings.

FUNCTIONAL PROVOTYPES

Digital ‘Cheque Mates’

See: Vines, J. et al. 2012. Cheque mates: participatory design of digital payments with eighty somethings.

FUNCTIONAL PROVOTYPES

Digital ‘Cheque Mates’

See: Vines, J. et al. 2012. Cheque mates: participatory design of digital payments with eighty somethings.

collaborative design (2 months)

group workshops (1 month)

stakeholder engagement (2 months)

qualitative research (3 months)

gathering feedback on design (2 months)

development of initial prototypes (2 months)

policy and implementation (6 months)

Overview of project (18 months)

POLICY & IMPLEMENTATION

‘Recommendations Workshops’

POLICY & IMPLEMENTATION

Idea Appraisal

Questions?