Understandingthe CSFs

Learning & CapacityPERSPECTIVE

RECRUITMENT AND INDUCTION

Key Performance Indicators1. Number of members

2. New members recruited X New members planned to be selected in selection process (%)

“ ”We have quality recruitment and induction processesthat ensure we have the right people to run the organization and meet our goals .

1. Number of applications received

2. Number of members recruited

Processes Performance Indicators

Processes

Talent Promotion Talent SelectionTalent Planning Talent Induction

MANAGING TALENT

Key Performance Indicators1. Retention rate of members (TR stage)

2. Number of members with job description

“ ”Our people are allocated in the best roles for their development and for the organisation’s performance .

1. % of members that reviewed the career plan in the quarter2. % of members that have a mentor

Processes

Talent AllocationTalent Goal Setting &

Orientation

Processes Performance Indicators

IT INFRASTRUCTURE

Processes

Key Performance Indicators1. % of members who can access the needed IT systems to perform the job description

“ ”

Administration of IT Systems

Accessibility

We have the access to the needed Information technology resources to run our activities and processes.

Internal ProcessesPERSPECTIVE

GOVERNANCE & ACCOUNTABILITY

Processes

1. Legality of exchange program (MC)

2. Do you have an external body with holds you accountable to your plan?

“ ”External Board Management

Internal & External Reporting

Legal Compliance

By aligning our operations with legal and financialaspects, we ensure the transparency and qualityof our organisation.

1. Number of reports based on plan for the internal audience

Key Performance Indicators

Processes Performance Indicators

MANAGING INFORMATION

Key Performance Indicators1. Overall satisfaction of members with information available to perform their job

“ ”We manage information to run our operations, facilitate communications and ensure continuity.

Processes

Usage of IT systems

Internal Communication

Knowledge Management

PLANNING & REVIEW

Processes

“ ”We have planning & review processes that support our people in the achievement of our personal and organizational goals.

Plan & Budget Reward & Recognition

Talent Performance

Appraisal

Organisational Performance Management

1. Do you have a R&R based on organizational performance?

2. How many members receive performance appraisal in 3 months?3. Do you have a long term plan?

Key Performance Indicators1. % of organizational goals achieved

Processes Performance Indicators

RELATIONSHIP MANAGEMENT WITH

PARTNERS AND ALUMNI

Key Performance Indicators

“”

The relationship with our partners and alumni results in a high retention and engagement towards theorganizational activities.

1. Retention rate of partners (without TN Takers)

2. Number of alumni with up to date information on a DB (contacts, current organization and position)?

Processes

Account Management

Alumni Management

MARKET ANALYSIS

Key Performance Indicators1. How often do you run a competitive analysis?

2. Do you run a brand audit at least once a year?

“ ”We know our position in the market and we are able to identify the best opportunities for AIESEC to capitalize on.

Processes

Brand perceptionExternal Research Analysis of Supply & Demand

Market Segmentation

CustomersPERSPECTIVE

EXTERNAL POSITIONING FOR STUDENTS & ORGANISATIONS

Processes

Key Performance Indicators1. Number of media appearances

2. Number of visitors in your local/national website

“ ”We are able to position AIESEC effectively in orderto secure maximum benefit from the right target audiences.

Promotion & Marketing

Public Relations

1. Number of external forums and events attended

Processes Performance Indicators

CAPITALIZING ON NETWORKS, MARKETS

AND ISSUES

Processes

Key Performance Indicators1. Number of TN Raised

2. Amount of money received from individual alumni donations and partnerships resulting from Alumni support

“”

We increase the quality and quantity of diverse AIESEC Experiences by making properly use of our networks, markets and relevant issues.

Sales Management and TN Raising

Product Positioning

Product Development

Capitalize on Alumni network

3. Number of TNs Raised from alumni contacts4. Conversion rate on sales

Processes Performance Indicators

OFFERING THE RIGHT OPPORTUNITY

Processes

Key Performances Indicators1. Number of EPs Raising

2. Average applicants for leadership positions in the period

“ ”We offer the right opportunities to our members to ensure they will develop themselves through the AIESEC Experience.

Internal Promotion for X & EP Raising

Internal Promotion for LR & LR

Offered

1. Number of leadership positions offered in the quarter

Processes Performance Indicators

SustainabilityPERSPECTIVE

FINANCIAL HEALTH & SUSTAINABILITY

Processes

Key Performance Indicators1. % of expenses covered by operational revenues

2. Number of months of reserve

“ ”By running our operations we are financially healthy.

Revenue Generation

Reserves and investment

Management

1. % of reserves generated from exchange

2. Do you have a long term financial plan?

3. Amount of money raised from partnerships (including supporters) (MC)

Processes Performance Indicators

The way we do itPERSPECTIVE

INCREASING EXCHANGE XPS

Key Performance Indicators1. Number of EP Realized

2. Number of TN Realized

“ ”We are continuously increasing the number of exchange experiences we deliver to our members and to the market.

Processes

Exchange Servicing

Exchange Matching

1. Delivery Time of EPs

2. Delivery Time of TNs

3. Realization rate of EPs

4. Realization rate of TNs

Processes Performance Indicators

GENERATING LEADERSHIP EXPERIENCES

Processes

Key Performance Indicators1. Number of members with leadership experience completed

“ ”We generate leadership experiences required to meet the needs of the organization and the expectations of our members.

Organizational structure revision

QUALITY OF AIESEC EXPERIENCES

Processes

Key Performance Indicators1. Quality index performance

2. Number of members that are completing both X & LR experiences in the period

“ ”We deliver high quality experiences to our members.

AIESEC Experiences

Quality Measurement

Competency Management