Csp Ds Final

Doing more with less HP and Microsoft Citizen Service Platform for UK Regional Government Presented By David Shoesmith and Steve Craddock

Citizen CentricRegional GovernmentPresented By:David Shoesmith and Steve CraddockRe-thinking how services are delivered with the HP and Microsoft Citizen Service Platform for UK Regional Government Government Citizen Centric Regional Government | HP Confidential

Citizen centric regional government | HP Confidential

Citizen centric regional government | HP Confidential*AgendaMicrosoft and HP Citizen Service Platform for UK Regional Government David Shoesmith

A Project Managers view regarding delivery, acquisition and services Steve Craddock

System Demonstration Ciber

Introduction to our partners David Shoesmith

Summary


Citizen centric regional government | HP Confidential*HP and Microsoft Citizen Service Platform value propositionNow more than ever it is imperative for Local and Regional Government todeliver consistent, efficient and affordable service across all channels whilst enabling target driven measurement and compliance i.e. NI14 & PSA21 etc

AttributeEnabled ByConsistentReusable LRG Process Templates; Data Quality/Single Version of Truth; Branded ServiceEfficientKnowledge Repository; Framework input/outputs; Full use and integration of existing system assets; Technology standardisation, Enterprise document/print productionAffordableReduced training cost; service based cost model; factory style delivery; best shore options; flexible licencing/ SAS; UK hosted or on premise; Re use; Solution AcceleratorsTarget DrivenFlexible operating model; InteroperabilityMeasurementFull process life cycle audit; data quality; Business IntelligenceComplianceEase of change to support policy updates; no lock-insAll ChannelsEmail, F2F, Mobile, Online, Phone, IVR, Kiosk


Citizen centric regional government | HP Confidential*Regional Government ChallengesSustain the local economy Care for the environment Raise standards in educationImprove social care Improve customer serviceReduce costs Improve compliance & accountabilityImprove transparencyRegional Government Mission


Citizen centric regional government | HP Confidential*Increase operational efficiencyIncrease staff productivityEnable collaboration and shared servicesMeet Government targetse.g. NI 14: Avoidable ContactLeverage the power of technology to make these things happen

New priorities are required


Citizen centric regional government | HP Confidential*Piecemeal purchasinghas led toHowever


Citizen centric regional government | HP Confidential*spaghetti IT


Citizen centric regional government | HP Confidential*The old wayDisjointed business processesA fragmented view of the citizenEscalating support costsDifficult to respond to policy changesHorror stories


Citizen centric regional government | HP Confidential*Time to rethinkRegional governments need: Joined up processesA single version of the truth across the organisationThe HP and Microsoft Citizen Service Platform for UK Regional Government delivers them


Citizen centric regional government | HP Confidential*End-to-end servicesThe HP and Microsoft Citizen Service Platform for UK Regional Government is an end-to-end service solution that leverages existing strategic investments in Microsoft technologies and back office applications this enables regional governments to achieve value for money and technology standardisation


Citizen centric regional government | HP Confidential*Comprehensive solutions The UK version of a global initiative, it is a comprehensive proposition which represents a significant collaboration between HP, Microsoft and our selected partners.


Citizen centric regional government | HP Confidential*Modular implementationIt is a modular approach utilising best of breed components, such as Microsoft Dynamics, SharePoint and Solution Accelerators, to deliver key local government processes and fully integrated access to back office systems


Citizen centric regional government | HP Confidential*Accelerated procurementIt can be procured through OGC Buying Solutions for CRM/Case Management and Document and Records Management Systems.


Citizen centric regional government | HP Confidential*Citizen and business interactionsWhatever your priorities are, using the platform HP can deliver the components you need to address them.Standardised = efficientIntegration Hub / Pre-Built IntegrationsRevs & BensHousingPlanningFinanceHighwaysLPGLOB Departmental Applications / ERP and Core Back Office SystemsMS Dynamics CRM


Citizen centric regional government | HP Confidential* by the platformcapabilities which are delivered Collaborative developmentThe Citizen Service Platform also offers re-usable services components generated by the CSP Community


Citizen centric regional government | HP Confidential*

OutcomeIntegrated = productive

Process

HighwaysHP CSP CapabilitiesTechnology PlatformRoad floodingCitizen interactionPortalBizTalkWindows MobileSQL ServerOffice CommunicatorSharepointExchangeDynamics CRM


Citizen centric regional government | HP Confidential*Key AdvantagesReduces cost and accelerates deployment because core application capabilities can be re-used across various departments in the organisationEnables flexibility because its modular approach allows you to start with the application(s) that address your highest priority requirements first and add others laterProtects investment:because it integrates with existing technology and applicationsbecause every development made is a part of an overall strategic vision that enables you to meet tomorrows needs and well as todays


Citizen centric regional government | HP Confidential*Backed by HPs expertise and servicesHP has the scale and experience to deliver best value through the adoption of repeatable processes, application accelerators and best shore delivery centres. HP provides:Ownership and AccountabilityBusiness Value Framework - an ROI toolFlexible acquisition and usage optionsFlexible delivery optionsProven methodologiesFree HP CSP Pathfinder assessment


Citizen centric regional government | HP Confidential*Ownership and Accountability

HP takes a primecontractor role, which:Simplifies procurementReduces the project management overheadLeads to stronger relationshipsReduces risk


Citizen centric regional government | HP Confidential*Ownership and AccountabilityHP Worlds largest technology company320,000 employeesThe HP and Microsoft Alliance has been in place for 25 years20,000 Microsoft Professionals75,000 based in off shore delivery and service locationsEDS acquisition created HP Enterprise ServicesGovernment is core business with experience at 30 UK regional governmentsInfrastructure, hosting, cloud and shared service optionsMajor competence in CRM, portals, user experience and integrationPurchasing through OGC Buying Solutions


Citizen centric regional government | HP Confidential*Steve Craddock A Project Managers view regarding delivery, acquisition and services


Citizen centric regional government | HP Confidential*Flexible acquisition and usage optionsChoose how you buy it Up-front license or subscriptionChoose how you get it On-premise or on-demandOn-demand solutions delivered from HPs dedicated, secure, UK Government data centreChoose how you use it - Outlook, browser, mobile, customChange it any time as your business needs change


Citizen centric regional government | HP Confidential*Flexible delivery optionsInternal empowermentWe work collaboratively with your IT staff, enabling you to deliver the necessary system configuration. HP also support you as required.

Factory delivery approachUsing our large, virtual factory approach to enable cost effective delivery removes the need for a long term commitment to maintaining your own skilled resourcesDelivery and configuration services can be procured as part of a pay-per-use service provision contract.


Citizen centric regional government | HP Confidential*Proven methodologiesYour CSP journey to:


Citizen centric regional government | HP Confidential*Proven methodologiesMeasure Pay-Back and ReinvestYour CSP journey continuous improvementReinvest savings to make further improvements


Citizen centric regional government | HP Confidential*Proven methodologiesMeasure, Govern, Learn, Test, Adjust, IterateYour CSP journey making a startThe HP CSP Pathfinder assessment provides a roadmap for embarking on a CSP initiative or extending existing CRM/CSP capabilities


Environmental - Bulky Waste CollectionCitizen centric regional government | HP Confidential*Request Bulky Waste CollectionBook and Take PaymentCollectionClose the Loop / Satisfaction Survey


Citizen centric regional government | HP Confidential*Anti-Social Behaviour - GraffitiReport GraffitiApprove CleansingGraffiti RemovalClose the Loop


Citizen centric regional government | HP Confidential*David Shoesmithintroduction to our partnersMphasis an HP Company Systems Integration and DeliveryCiber LRG and MS Dynamics Specialists1st Touch Mobility SolutionsVisionware Master Data ManagementSingularity BPM and Case ManagementHP Trim Enterprise Records and Document ManagementHP Exstream Enterprise Document Production and PersonalisationCareworks Social Care Applications


Citizen centric regional government | HP Confidential*Mphasis an HP CompanyBestshore delivery1500 Microsoft FTEsSOA and IntegrationCRM Centre of Competence Offshore SupportPortal and User Experience PractiseMajority owned by HP


CIBERMicrosoft Gold partner for 10 years with 7 accreditations Leading partner for Microsoft Dynamics since 2003Dynamics CRM partner of year 2008Dynamics CRM Worldwide Partner of the Year 2009 FinalistDeep local authority experience, unitary, London Borough, City, BoroughFocus on re-usable technologies and componentsCIBER LRG Solution


Citizen centric regional government | HP Confidential*VisionwareVisionWare is the UK Public Sector market leader in:Master Data Management (MDM)Customer Data Integration (CDI)Utilising a Microsoft based solution providing CSP and CRM/Citizen Services with a Single Customer View


Citizen centric regional government | HP Confidential*1stouchLeading UK Mobile Solution providerExtensive experience60+ UK customers - local govt or quasi govt organisationsTotal focus on mobile Sound investmentProven ROI, improved productivity and service levelsBased on world class Microsoft technologiesUnique capabilitiesFlexible, easy to use Mobile platform and proven applicationsBack office agnostic


Citizen centric regional government | HP Confidential*HP Exstream is a document output management software solution.Typically HP Exstream is able to reduce costs by up to 80%Automated document production. Enhanced document effectiveness through personalisationEnterprise Platform that:takes any data, merges it with any templateproduces the output for both printed and electronic delivery, assures secure delivery to any print device, fax, email, web or archive.HP Exstream


Citizen centric regional government | HP Confidential*Capture, manage and secure information in business contex

tHP trim s

oftwareHP Trim Enterprise Records and Document Management


Citizen centric regional government | HP Confidential*careworks social care management


Citizen centric regional government | HP Confidential* Leading BPMS vendor, in top 10 globally by revenueBPMS product built on Microsoft technologiesSpecialist in Case ManagementEstablished strength in UK government sectorHow we differentiate ourselves Case Management for Knowledge Intensive Processes Agility rapid implementation, flexible solutions Established track record with HP/Mphasis260 staff, HQ in UK, Offices London, NY, Singapore, Hyderabad the most complete solution for case managementWorkflow Supplement Scenarios for Microsoft SharePointApril 2009Singularity Introduction


Citizen centric regional government | HP Confidential*Value of the HP and Microsoft Citizens Service Platform


To arrange your Pathfinder AssessmentCall David Shoesmith

07508 010953

Email: [email protected] centric regional government | HP Confidential*


HP and Microsoft Citizen Service Platform for UK Regional GovernmentThank You

Our Partners are available for discussion during breaks and after the eventCitizen centric regional government | HP Confidential*


My name is DS, today I will build on what Gordon has said and discuss how we have re thought how services will be delivered with the HP MS CSP***every regional government in the world has missions, we think these will apply to most of your Councils.

To meet the objectives are come challenges

To meet the challenges new priorities are required, some are listed here and of course there are many more, In the light of the recent Conservatives Libdem announcements these will apply more than ever**A good example of disjointed business processes is a council tax bill addressed to a deseased citizen because the information hasnt been sent to the revenue department. Very damaging.**So what is the HP MS CSP what does it deliver?*2 industry leaders joining forces to address the issues we are very serious about this*We have to live in the real world, we must leverage value from key back office systems, often the only ones that are maintained by the vendors to keep pace with legislative changes. We also believe its important to envision the art of the possible with our customers so that the roadmap to optimal systems can be planned **So what does the HP CSP look like? Leveraging technology standardisation in partnership with existing investments = joined up services

The core MS technology is MS CRM and Sharepoint, all the partner apps have been built to run and collaborate in the MS environment. Clearly this is not a prescriptive model and we expect this model to vary where alternative investments have been made and these may stay or be phased out over time.*Gordon mentioned before the CSP is a global initiative enriched by partner/ community solutions. We will work with governments all over the world and therefore best practise, architectural governess and compatibility are paramount for the greater good. But ultimately its all about outcomes .. Example showing how one interaction with the citizen sets off a whole chain of internal processes, which use a number of CSP capabilities and result in the desired outcome.*Bullet point added*****2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.* 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.*Slide added****Our approach to universal records management enables you to capture, manage, share, deliver, and archive documents and records more efficiently with HP TRIM software. First, we treat all documents as records at the point of capture, from system reports generated out of structured data systems to scanned or faxed images, line of business applications to CAD or Office applications, and from email to SharePoint.A major challenge for many business who have adopted SharePoint is the uncontrolled spread of documentsits a great collaboration platform, but the challenge is centrally managing documents as records and in context with the business activity.With HP TRIM, SharePoint documents are captured in their business context and are easily discoverable and managed for the life of the business record to avoid the loss of critical corporate records.Overview:An ageing population and the difficult economy are stretching public resources. Social Services has to find new ways to deliver services more cost-effectively.

They are responding by moving to a self-service or self-directed model, where individuals have input into their own social care requirements. CareWorks has developed CareDirector, a new case management system, that enables the public to direct their own social care.

CareWorks has taken a different approach, moving away from the proprietary systems that have traditionally been used in social care management, to one built on Microsoft Dynamics CRM. The result is a higher quality, more flexible system that can be quickly adapted to evolving needs.

CareWorks is the first and only social care software company in the world that has built their solution on Microsoft customer management technology and the Citizen Service Platform.

We are a social care specialist with 13 years experience, 72 local authority customers and unrivalled understanding of the revolution taking place in the delivery and management of social care.

Because it is built on the Microsoft Citizen Service platform CareDirector is uniquely placed to:

Empower citizens to have a direct input into their own social care requirements. That means providing citizens with the appropriate channels to interact with social care services whether in person, by telephone or using the web.

Help organisations gradually migrating their workforce to new ways of working. That means introducing new working practices at the right speed for the individual service gradually allowing your customers and the workforce to benefit from more effective, flexible practices.

Ensure that business transformation can continue after go live and that services can keep pace with evolving requirements as client preferences develop and economic circumstances change.

**G cloud apps cloud*

Date post:	21-Oct-2014
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