44
CSR REPORT 2008 TOSHIBA TEC GROUP CSR REPORT CSR REPORT 2008
CSR REPORT
2008TOSHIBA TEC GROUP CSR REPORT
CS
R R
EP
OR
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Issued in August 2008
CSR Promotion CenterGeneral Affairs & Administration Div.Oval Court Ohsaki Mark East2-17-2, Higashi Gotanda, Shinagawa-ku, Tokyo141-8664 JAPANPhone: +81-3-6422-7039Fax: +81-3-6422-7111URL: http://www.toshibatec.co.jpE-mail: [email protected]
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This report is printed on paper certified by the Forest Stewardship Council (FSC) with “soy ink,” 100% vegetable ink for “waterless printing.”
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Firm Name: TOSHIBATECCORPORATIONHead Office: OvalCourtOhsakiMarkEast2-17-2,
HigashiGotanda,Shinagawa-ku,Tokyo141-8664Japan
President and Chief Executive Officer:MamoruSuzuki
Corporate Profile
TheTOSHIBATECGroupformedtheCSRPromotionCenterinApril2005,andestablishedtheCSRpromotionstructurebased
ontherecognitionthatbusinessmanagementmustconsiderallstakeholdersintheTOSHIBATECGroupincludingshareholders,
customers,employees, localcommunitiesandenvironmenttoprovidesoundbusinessactivities. The"TOSHIBATECGROUP
CSRREPORT2008,"whichexpandsthereportingrangetoembraceaccountabilityregardingtheCSR,hasbeenissued.
ThisReportemphasizestheCSRactivitiesfromthreepointsofview:"MANAGEMENT,""PEOPLE&TOSHIBATEC"and"ENVI-
RONMENT&TOSHIBATEC,"toallowourstakeholderstofurtherunderstandtheTOSHIBATECGroup,aswellastoeasilycom-
prehendourconceptsandsystemsregardingvariousactivities.
TheTOSHIBATECGroupstrivestoimprovethecontentofthisReport,toencompassalargenumberofstakeholderstounder-
standtheCSRactivitiesoftheTOSHIBATECGroup.
Relations with StakeholdersWeaimtodevelopourcorporationtogetherwithstakeholderswhileembracingthesupportfromstakeholdersaroundtheworld,
along with fulfilling the Corporate Philosophy "Our Five Commitments."
Regarding the "TOSHIBA TEC GROUP CSR REPORT 2008"
Established: February 21, 1950Paid-in Capital: 39.9 billion yen (Listed in the First
SectionoftheTokyoStockExchange)Net Sales: 492.9 billion yen (as of March 2008)Number of Employees: 20,673 (consolidated as of the end of
March2008)
Scope of This ReportReporting Period: Fiscal 2007
(from April 1, 2007 to March 31, 2008)
ReportScope: Inprinciple,TOSHIBATECGroup(TOSHIBA TEC Corporation and its consolidated affiliates)
EnvironmentalData: TOSHIBATECCorporationandits28consolidated affiliates
Release TimingPreviousEdition: June2007
Next Edition: Scheduled for June 2009
Reference GuidelinesGRI (Global Reporting Initiative)
"SustainabilityReportingGuideline2002"
"SustainabilityReportingGuideline20063rdTentativeJapa-neseTranslation"
MinistryoftheEnvironment
"Environmental Report Guidelines" (Fiscal 2003 Edition)
MinistryoftheEnvironment
"GuidelinesforEnvironmentalPerformanceIndicatorsforBusinesses" (Fiscal 2003 Edition)
Employees
SuppliersEnvironment
Local com-munities Shareholders
Customers
TOSHIBA TEC Group’s
commitments with stakeholders
Preferential procurement from CSR-conscious customers
Maximization of corporate value
Value creation for customers
Environmental protection conscious-ness throughout all business activities
Development of global society
Respect for individualityReliablequalityandperformance,highuser-friendlinessTimelyprovision
BetterbusinesspartnershipwithcustomersPromotingCSRincollaborationwithsuppliers
SoundandtransparentmanagementEnsuring appropriate profits and reserves
Fair and appropriate system of evaluation andrewardsOpenandinvigoratingcorporateculture
People’shealthandsafetyProtection/conservationofglobalresources
Highethicsandlaw-abidingspiritRespectforcultureandhistory
2
c o n t e n t s
0 3 FEATURE
0 5 TOPMESSAGE
I N T R O D U C T I O N
0 6 CORPORATEPHILOSOPHY
0 7 BUSINESSEXPANSION
0 8 MID-TERMMANAGEMENTPLAN
M A N A G E M E N T
0 9 CORPORATEGOVERNANCE
1 0 CSRMANAGEMENT
1 1 COMPLIANCE
1 3 QUALITYMANAGEMENT
1 4 SUSTAINABILITYMANAGEMENT
PEOPLE & TOSHIBA TEC
1 5 SHAREHOLDERS/INVESTORS
1 7 CUSTOMERS
1 9 EMPLOYEES
2 3 SUPPLIERS
2 4 PHILANTHROPY
ENVIRONMENT & TOSHIBA TEC
2 9 SUSTAINABILITYMANAGEMENT
3 2 ECO-PRODUCTS
3 6 ECO-PROCESS
3 8 ENVIRONMENTALCOMMUNICATION
3 9 OVERSEASACTIVITIES
4 1 THIRD-PARTYCOMMENTS
4 2 GRICONTENTINDEX
"Monozukuri": creating our products with pride and passion. Keeping our customers in mind all the time and everywhere.
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FEATUREThe TOSHIBA TEC Group is committed to philanthropy, wh i ch cap i t a l i z e s on ou r expertise, toward achieving a sustainable society.The TOSHIBA TEC Group donated its products and provided
services to charity. The Group actively strives to promote
philanthropy, which capitalizes on its expertise." Ph i l an th ropy capitalizing on our expert i se"
TOSHIBA TEC CORPORATIONTOSHIBA TEC Corporation donated a Toshiba MFP (digital malfunction peripheral) to
the NGO "Save the Children JAPAN" Tokyo Home Office and has also been maintain-
ingthedevice.Baseduponthemissionofthe"ConventionontheRightsoftheChild"
adoptedbytheUnited
Nations, the interna-
tionalaidagency"Save
the Ch i ld ren" was
establishedin28coun-
triestohelpchildrenin
need throughout128
countriesaround the
world. Our MFP plays
an important role in
exchanginginformation
withoverseasorgani-
zationsandproviding
educationalprograms.
TOSHIBA TEC INFORMATION SYSTEMS (SHENZHEN) CO., LTD.TOSHIBA TEC Information Systems (Shenzhen) Co., Ltd. donated Toshiba MFPs
to the"ChengduPan-
daBase"inChengdu,
Sichuan,P.R.China.
The"ChengduPanda
Base" was es tab -
lished in 1987 with the
aimofprotectingand
breedingendangered
giant pandas. The
MFPs were placed
in the laboratoryand
libraryoftheChengdu
PandaBaseandare
beingutilized.
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AdherencetoJISandISO,compliancewithlawsandregulationssuchas
Section508oftheU.S.RehabilitationAct,inconjunctionwiththeconsider-
ationforalargeamountofpeopleincludingelderlypeopleandpeoplewith
disabilities, which are aimed at achieving universal design (UD), receive the
most attention as one of the required corporate social responsibilities (CSR).
AsamemberoftheTOSHIBAGroup,TOSHIBATECCorporationac-
tivelyworksonUDtodevelop"UniversalDesign"products,whichanyone
caneasilyuse,toachieveUD.In2007,weaskedvisually-impairedand
hearing-impairedpeople,andpeoplewithupper-limbandlower-limbpares-
thesiawhousually
use MFPs, to use
the Toshiba MFPs,
and conducted
u s e r s u r v e y s
whilecheckingthe
usageofUDfunc-
tionsandlistening
to theiropinions.
W e p r o m o t e
universal design (UD) throughout multilateral activities including product
development,investigation,researchandorganization.
Universal Design (UD) Activities
TOSHIBATECCorporationhasbeenparticipatingintheHouseholdEco-
Account Book "Minister of Environment at Your Home (Eco-Family)" since
2006.Atthebeginning,employeesdidnothavemuchinterest inthe
HouseholdEco-AccountBook.However,theHokkaidoToyakoSummit
scheduledforJuly2008attractsnationalattentionfortheenvironment
andencourages
our employees
todevelopmore
interest in the
HouseholdEco-
Account Book.
As a result, the
registration rate
reached55.2%at
theendofMarch
2008.
Household Eco-Account Book"Minister of Environment at Your Home (Eco-Family)"
Household Eco-Account Book"Minister of Environment at Your Home (Eco-Family)"
http://www.eco-family.go.jp/wagaya.html in Japanese only
TOSHIBA TEC Corporation develops and markets MFPs with an
erasabletoner"e-blue*"mountedascopytoner.Thistonererases
printedtextand imagesthroughheatprocessing, thus,asheetof
papercanbeusedrepeatedly.
Actively using this "e-blue MFP" in-house fosters each employee's
environmentalawarenessandofferscustomers the in-housebuilt
operating model, which recycles paper, to expand sales of MFPs.
FEATURE
* Mechanism of "e-blue"
Addinganerasingagenttotheinkcanerasedatabybondingtheerasingagentandcoloringagent to removepigmentaswellasbreaking thebondbetweenthepigmentandcoloringagentduringoverheating.
TOSHIBA AMERICA BUSINESS SOLUTIONS, INC. (TABS)InpartnershipwiththemajorleagueLosAngelesAngelsofAnaheim,
TABSconductedthe"Triplesforkids"programduringthe2007baseball
season. For every triple hit by an Angels player at their home stadium,
TABSdonatedaToshibaprintertoanOrangeCountyschool.
Thankstotheoutstandingper-
formanceoftheAngelsplay-
ers,TABSdonatedprintersto
OrangeCountryschools.
Erasable toner "e-blue" frequently used in MFPs in-house!
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TOP MESSAGE
Ideal Management
TheessenceofCSRimplementationisthe"Highestprioritytohuman
life, safety and legal compliance." The TOSHIBA TEC Group's mission
istoexpanditsoperationsthroughfaircompetitionintheglobalmar-
ket,whilegivingthehighestprioritytocompliancewithlaws,regula-
tions,socialcustomsandethics.Ariskcompliancestructurehasbeen
established,makingtheTOSHIBATECGroupemployeesaroundthe
worldthoroughlyunderstandandimplementthe"TOSHIBATECGroup
StandardsOfConduct,"aswellasfullycoveringsales,engineering
andproductionwhileassigningmeasCRO.
The manufacturer's commitment is to ensure product safety to prevent
accidents,whichendangerhumanlifeandsafety,fromoccurring.The
TOSHIBATECGroupstrivestoprovideproductsandservices,which
customers can use with confidence, while improving the quality assur-
ancesystemonaglobalbasis.
Human Life, Safety and Legal Compliance
TheTOSHIBATECGroupalwaysadvancesitsbusinessactivitiesin
considerationofbeinga"globalenterprise."
TheGroupdemonstratestwoaspectstobeaglobalenterprise.
One is to be willing to fulfill the role as an enterprise toward a better
naturalenvironment.
TheGrouphasbeenworkingontheenvironmentalplantargetedfor
fiscal 2010, by giving top priority to the conservation and protection of
the world's natural resources, in order to build a sustainable society
throughouteverybusinessprocessandproduct.TheGroupactively
worksonreducingCO2emissionsaswellasenvironmentalimpactsin
everyfacetofglobalbusinessactivities.
Theotheristobeanenterprise,whichrecognizesandrespectsdiffer-
encesinculture,historyandcustomsamongcountriesandregionsin
theworld.
TOSHIBA TEC as a "Global Enterprise"
We,theTOSHIBATECGroup,areeagertopracticehighbusinesseth-
icswhilecreatingnewvaluesandcontributingtosocietythroughoutour
operations.
TheGroupbelievesitisessentialtogainthetrustofallstakeholders
includingcustomers,employees,societyandenvironmentinvarious
countriesandregions,aswellastopursuemutualprosperity,inorder
toachievesustainablegrowthasacorporategroup.
TheGroupembodiedthisconcepttoestablishitsCorporatePhilosophy
"Our Five Commitments" in January 2004. This concept is shared and
practiced,wheneachemployeeactsinaccordancewiththe"Standards
Of Conduct" (SOC) based on this corporate philosophy, under the thought
of CSR, which signifies that the TOSHIBA TEC Group employees all over
theworldunderstandandimplementourcorporatephilosophy.
Avarietyofpeoplewithindividualitiescomingfromdifferentraces,gen-
dersandagesliveontheearth.TheGroupstrivestodevelophuman
resourcesworthyofbeingcalleda"GlobalEnterprise,"whilerespect-
ingdiversityandutilizinghumanresourcesbyfocusingonnewideas,
whicharecreatedwhenpeoplewithdifferentpersonalitiesenlighten
eachother.
Inaddition,theGroupforgesaheadwithworkstyleinnovationtoraise
awarenessofchangesinworkmethods,andalwaysimprovetheadd-
edvalueofindividuals.
TheTOSHIBATECGrouphopes tocontribute to thesustainable
growthofsocietyfromtheaforementionedtwoaspects.
Mamoru SuzukiPresident and Chief Executive Officer
July2008
Setting Higher Goals to be a Reliable "Global Enterprise"
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Our Five commitments-CorporatePhilosophyoftheTOSHIBATECGroup-
"Monozukuri":creatingourproductswithprideandpassion.Keepingourcustomersinmindallthetimeandeverywhere.
Weaimtoprovidetimelyproductsandserviceswithreliablequalityandfunctionsaswellashighuser-friendliness,creatingvaluewithourcustomerinmindthroughoursuperiorproprietarytechnologyandincollaborationwiththeworld's best partners.
Wewanttofosteranopenandhealthycorporatecultureinwhichastrongprofessional teammaytirelesslyseeknewchallenges,byrespectingtheindividuality of each employee, striving to promote each one's abilities, and implementingafairandappropriatesystemofevaluationandrewards.
Weseektocontributetowardthedevelopmentofaglobalsocietyasagoodcorporatecitizen, law-abidingandethical,byfulfillingourresponsibilitiestowardeachcountryandcommunityinwhichweoperateandrespectinglocalcultureandhistory.
Weputconcernfortheenvironmentasapriorityinallourbusinessactivitiesso as to protect people's safety and health as well as the world's natural resources.
Weendeavortomaximizeourcorporatevalue,andonthebasisofsoundand transparentmanagement,westrive toachieveappropriateprofitsandreserves,constantlyseekto implementmanagement innovationandenergeticallyinvestinresearchanddevelopment,amongothers,inordertomeettheexpectationsofourshareholders.
1.
2.
3.
4.
5.
TheTOSHIBATECGroupconsiders itsCor-
porate Philosophy "Our Five Commitments"
asthefoundationof itsbusinessmanagement
andconductscorporatephilosophysurveys to
enhance "Our Five Commitments" as the "Com-
monSenseofValue" foreveryemployeeof
theTOSHIBATECGroup. Thus, theGroup is
propagatingandthoroughlymakingeveryem-
ployeeconsciousof thecorporatephilosophy,
inaccordancewith thecorporatephilosophy
survey "PDCA Cycle" (management cycle).
Rooted Corporate Philosophy
INTRODUCTION
CORPORATE PHILOSOPHY
Survey
Feedback
Challenge meeting
Action plan
Implementation of action plan
To Root Corporate Philosophy
Ideal stance(Corporate Philosophy
"Our Five commitments")
Conduct periodic surveys
Comprehend the gap between the corporate philosophy and status quo
Clearly specify issues
Develop improvements
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BUSINESS EXPANSION
Our Mission as a Global Enterprise is to Contribute to the World through "Monozukuri"
TheTOSHIBATECGroupexpandsitsoperationsonaglobalbasisundertheRetailSolutionBusinessGroup,DocumentSystemsBusiness
GroupandAuto-ID&PrinterBusinessGroup.
Business Expansion of the TOSHIBA TEC Group
The TOSHIBA TEC Group products are widely used in various fields such as in stores, offices and homes.
We promote business activities while keeping in mind the support from our stakeholders around the
world.
Business Expansion sharing Strengths and Sales Channels among Business Fields
Others1%
Document Processing & Telecommunication Systems Company
61%
Retail Information Systems Company
38%Ratio of products to
net sales by segment in fiscal 2007
Sales by region in fiscal 2007
492.9 (billion yen)
Japan203.1
Others40.2
Europe124.5
America125.1
0
50
100
150
200
250
300
350
400
500(billion yen)
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005
184.3201.7
226.0202.2 193.9 187.1 176.2 169.3 183.4 188.8 190.6
67.171.5
67.6 94.7
155.0 150.1 161.1 172.4 171.7187.4
252.8
2007
203.0
289.9
2006
239.9
270.9
(Fiscal year)
Outside Japan
Japan
Net Sales (consolidated)
OfficesStores
Inkjet Head Business Div.Industrialinkjetheads
Auto-ID & Printer Business GroupBarcodesystems
Dedicatedterminals
Printers
RFID products
Retail Solution Business Group
POSsystems
Electroniccashregisters
Digitalcomputingscales
Office equipment
Document Systems Business Group
MFPs (Digital multifunction peripherals)
Facsimile machines
Parts
Individual strategies
Common strategy
INTRODUCTION
Mid-term Management PlanIn terms of the TOSHIBA TEC Group’s achievements in fiscal 2007, the transfer of the Home Electric Appliances Group business along with the aftermath of large lots in the previous year resulted in a fall in sales relative to fiscal 2006. However, focusing on high-value added products, we achieved an increase in operating profits for six consecutive years, reaching a record high.TOSHIBA TEC Corporation reformed its business system by shifting from Companies to three Business Groups as of April 1, while devising a new mid-term management plan with fiscal 2010 as the final year for further development. Under such agile and flexible business operations with this new system, we strive to realize "Continuous Growth while Yielding Profit" by taking a variety of actions in each Business Group, as well as accelerating innovation.
Management Policy Group’s Target Achievement
Realization of "Continuous Growth while Yielding Profit"
2006(Result)
2007(Result)
2008(Expected)
2009(Target)
2010(Target)
Netsales 510.8 493.0 500.0 530.0 570.0
Operating profit 22.7 26.1 27.0 29.0 32.0(Operating profit ratio) (4.4%) (5.3%) (5.4%) (5.5%) (5.6%)
Ordinaryincome 19.6 23.0 23.5 25.0 28.0
Netincome 10.8 13.4 13.4 13.5 14.0
2008 – 2010 mid-term management plan: 100 yen per US Dollar, 150 yen per EuroAfter changes in the accounting system (goodwill amortization, depreciation)
••
Implementation of CSR Management
Acceleration of Innovation
Realization of "Continuous Growth while Yielding Profit"
2006(Result)
2007(Result)
2008(Expected)
2009(Target)
2010(Target)
20
25
30
35(Billion yen) (Billion yen)
0 0
Net sales Operating profit
300
400
500
600
Further business expansion
Business System Reform
Retail Information Systems Company
Document Processing & Telecommunication
Systems Company
Home Electric Appliances Group
and others
Retail Solution Business Group
Document Systems Business Group
Auto-ID & Printer Business Group
Realization of Continuous Growth while Yielding ProfitNet sales: 570 billion yen, operating profit: 32 billion yen (5.6%)
(Transfer of business)
Stable profit High-growth profitExpansion of business scale
(3rd pillar)
Business expansion outside Japan, provision of environmentally conscious products (ECPs), partnership among divisions
Operating profit ratio: 5.6%(2010)
Sales growth: CAGR of 5.0%(2007 to 2010)
Business expansion through improvements in merchantability and marketabilityConstruction of a business structure unaffected by changes in the external environment
•
•
Acceleration of process innovation and value innovationReinforcement of global competitiveness
•
•
Top priority to human life, safety and compliancePractice of sustainability
•
•
Fiscal
20�0
Fiscal
2008
Fiscal
200�Maintenance and expansion of the
top shares in Japanese POS markets
Retail Solution Business Group
Innovation for growth
Document Systems Business Group
BCS business enhancement and expansion
Auto-ID & Printer Business Group
Innovation for structural reforms
Stable growth for special equipment & printer operations
POS business expansion outside Japan
Innovation for reinforcing management structure
Creation of RFID products
Promo t i ng rep lacemen tthroughsolutionproposals
Increasing wallet share byprovidingtotalstoresolutions
Developing and expandingsa les o f s tock bus inessproductsandmaterials
•
•
•
Expanding products andsaleschannels
Building the foundation ofsoftware development andmaintenance
R e i n f o r c i n g r e s p o n s e sto Japanese companies,whichhavebeenexpandingoverseasoperations
•
•
•
G r o w i n g b u s i n e s s b yintroducing new color MFPs to marketsandexpandingsales
Expandingsolutionbusinessthrough open platform for MFPs
Improvingafter-salesearningpower
ActivelyexpandingsalesofECPs
•
•
•
•
Reducingcostinaccordancewithreductioninsalesprice
Improvingmarketqualityandserviceability
•
•
R e f o r m i n g t h e g l o b a lbusinesssystem
Reducing fixed costs through businesssiteintegration
•
•
Expanding the l ineup ofproducts
Reinforcingthesalessystem
Expandingsupplybusiness
•
•
•
Expandingtargetmarketsbyprovidingsolutionbyindustryandoperation
E n h a n c i n g b u s i n e s s i npartnershipwiththeTOSHIBAGroup
•
•
DevelopingJapanesespecialequipmentmarkets
Expanding sales of duplexprinters
Developingnewcustomersand markets through newproducts
•
•
•
MID-TERM MANAGEMENT PLAN
8
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CORPORATE GOVERNANCE
Aiming to Improve Corporate Values
TOSHIBATECCorporation iscommitted to takingmeasures to
improvemanagementefficiencyand transparency,aswellas to
reinforce the functions for the Board of Directors and (Board of)
CorporateAuditors,while recognizingcorporategovernanceas
anessentialmanagementpolicy,whichmeets theexpectationsof
stakeholdersandcontinuouslyimprovescorporatevalues.
Intermsof thecorporatebody,whenintroducingtheexecutiveof-
ficer system under the corporate auditor system, with the intention
ofseparating"functionsrelatedtosupervisionanddecisionmaking"
fromotherfunctions,aswellasrightsizingthenumberofdirectors,
TOSHIBATECCorporation focuseson improvements inprompt-
nessandmobility indecisionmaking. Inaddition, twooutsidedi-
rectorsandtwooutsidecorporateauditorsareassignedtoensure
managementtransparency,andaone-yeardirector’stermisdeter-
minedtospecifymanagementresponsibilitiesandpromptlyrespond
tochangesinthemanagementenvironment.
TheTOSHIBATECGroupstrives toenhance the internalcontrol
systems in terms of operating effectiveness and efficiency, reliability
of financial reporting, compliance with laws and regulations related
toitsbusinessactivities,andsafeguardingofassets.
Regardingriskcompliance,the"GroupStandardsOfConduct"are
establishedas thegroupcommonstandards, foreachemployee
tothoroughlycomplywithsuchstandardsofconductaswellasto
actbasedonallapplicable lawsandregulations,socialcustoms
andethics.A"RiskComplianceCommittee"isformed.TheGroup
workstogether to thoroughlyensurecomplianceunder thecontrol
Corporate Governance as the Foundation of Business ActivitiesTOSHIBA TEC Corporation makes efforts to ensure management transparency, reinforce management
monitoring and internal control functions.
Asthe internalauditdivision, theCorporateAuditGroupperforms
auditsandevaluationsaswellasprovidesproposalson theef-
fectivenessof theRiskComplianceStructureand internalcontrol
systems. Eachcontroldivisionperformsauditsonenvironmental
control,informationsecurityandsecurityexportcontrol,incoopera-
tionwiththeCorporateAuditGroup.
Major Divisions Responsible for Internal Audit and Operations
Responsible Division Task
CorporateAuditGroup Managementaudit, taskaudit,complianceaudit,etc.
EnvironmentalManagementPromotion Div., CorporateProductionGroup
Environmental management and controlresults
Corporate IT & InformationSystemsGroup
Management structure for informationsecurityandinformationsystem
Corporate Export ControlGroup Securityexportcontrol
ofthisCommittee.
For management monitoring, directors supervise task enforcement,
corporateauditorsaudittasks,andaccountingauditorsperformac-
countingaudits,whilethe"CorporateAuditGroup"underthedirect
controlofthepresidentandCEOisestablishedtoperforminternal
audits.
In fiscal 2007, a variety of measures were taken, with emphasis on
establishingthe internalcontrolsystemstoensurethereliabilityof
financial information, improving thesystemtoeliminateantisocial
forces,reinforcinginformationsecurityandpersonaldataprotection,
andthoroughlyensuringcomplianceawareness.
Internal Audit
Corporate Governance Structure
Appointment/disposal
Appointment/disposal Supervision
Appointment/disposal
Accounting audit
Accounting audit
Appointment/disposal
Task audit
Task audit
Vice PresidentsPresident and CEO Vice PresidentsExecutive Vice PresidentsSenior Vice Presidents Vice Presidents
Executive Division
Internal Control Systems
Task enforcement, Internal control
Accounting auditors
The Board of Corporate Auditors
In-house Corporate AuditorsOutside Corporate Auditors
Corporate Audit Group
General Meeting of Shareholders
The Board of DirectorsIn-house Directors Outside Directors
Internal audit
�0
CSR MANAGEMENT
TheTOSHIBATECGroupbelievesCSR is the foundation foran
enterprise todevelop inasustainablemanner,whichmeets the
expectationsandneedsofstakeholders,whileactivelycontributing
tosocietyandachievingasustainablesociety,beyondtherangeof
corporatedutiesandresponsibilities.
TOSHIBATECCorporationorganizesCSR-relatedactivitiesinclud-
ing"CustomerSatisfaction," "HumanRights&Employees," "Phi-
lanthropy"and"EnvironmentalProtection"aswellasmaintainsthe
promotionstructure, to thoroughlypositionCSRwithincorporate
management,whilecentering theCSRPromotionCenteron the
premiseof "Compliance" toabidebycorporateethics, lawsand
regulations.
Inparticular,appointing thepresidentandCEOasachairperson,
theCSRPromotionCommitteeisformed.TheCommitteedevises
andprovidesdirectionforimportantissuesregardingbasicpolicies
andplans forCSRpromotionactivities. Variousactioncommit-
teessuchasCustomerSatisfaction,HumanRights&Employees,
Philanthropy,EnvironmentalProtectionandRiskComplianceareal-
locatedundertheumbrellaoftheCSRPromotionCommittee.Each
committeedevisesandimplementsactivitypoliciesandplans.
Weconsiderprerequisites forcorporatesustainabledevelopment
are tomakecontinuousefforts toconduct faithfulandtransparent
management,taketheglobalenvironmentintoaccount,andcontrib-
utetolocalcommunities,incompliancewithcorporateethics,laws
andregulations.
CSR Promotion StructureBusiness operations are conducted with CSR situated as the core for management.
CSR Management
MANAGEMENT
IntheTOSHIBATECGroup’sCorporatePhilosophy,thebasicpolicy
requirestheTOSHIBATECGrouptoconductbusinessactivitiesona
globalbasis,incompliancewithallapplicablelawsandregulations,and
the highest standards of ethical business conduct, in order to fulfill all
itscorporatesocialresponsibilitiesforcustomersatisfaction,respectfor
humanrights,philanthropyandprotectionoftheglobalenvironment.In
order to achieve this basic policy, the TOSHIBA TEC Group also defines
these "TOSHIBA TEC Group Standards Of Conduct (SOC)," which
clarifyasenseofvaluesandaguidetogeneralstandardsofconduct,
whichallitsGroupcompanydirectorsandemployeesshouldshare.
SOCisdefinedastheactionpolicyfortheTOSHIBATECGroupto
contributetosociety,gainpublictrustandrespect.Itisbeingexercised
onadailybasisthroughouttheTOSHIBATECGroup.
The"TOSHIBATECGroupStandardsOfConduct"translatedinto13
languages (English, German, French, Chinese, Dutch, Spanish, Portu-
guese,Swedish,Italian,Polish,Korean,MalayandIndonesian)andad-
optedbyapproximately60TOSHIBATECGroupcompaniesarebeing
exercisedasSOCineachcompanyoutsideJapan.
For the full text of the TOSHIBA TEC Group SOC, visit the following website:
URL: http://www.toshibatec.co.jp/company/action.html
TOSHIBA TEC Group Standards Of Conduct
CSR Promotion Structure
TOSHIBA TEC Group Standards Of Conduct
Chapter1SOCforBusinessActivities1. CustomerSatisfaction2. ProductionandTechnology,QualityAssurance3. MarketingandSales4. Procurement5. Environment6. ExportControl7. CompetitionLaw8. GovernmentTransactions9. Improper Payments10.EngineeringEthics11.IntellectualPropertyRights12.Accounting13.CorporateCommunications14.Advertising
Chapter2SOCforCorporateandIndividualRelationships15.HumanResources16.CorporateInformationandCompanyAssets
Chapter3SOCforCommunityRelations17.CommunityRelations18.PoliticalContributions
President and CEO
Risk C
ompliance
Com
mittee
Environmental
Protection Council
Social Contribution
Com
mittee
Hum
an Rights &
Em
ployees Com
mittee
Customer Satisfaction
Promotion Com
mittee
CSR Promotion Center
CSR Promotion Committee
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COMPLIANCE
Risk Compliance Management
TheTOSHIBATEC Group appoints each president and CEO
asaCRO*1 inorder topropagateand thoroughly implement the
"TOSHIBATECGroupStandardsOfConduct"whilepromotingthe
measuresofRiskComplianceManagement. Topmanagement
exercisestheinitiativetodeviseandpromotevariousmeasures,as
wellastakeactionsinvolvingemergencysituations.
AppointingtheCROasachairperson,TOSHIBATECCorporation
organizestheRiskComplianceCommittee*2, tomaintainaGroup-
widestructure,deviseandpromotemeasurestowardtheadvance-
mentofRiskComplianceaswellasTOSHIBATECmeasures.
ComplianceThoroughly ensuring high ethics and law-abiding spirit prevents misconducts. In the event of misconduct,
the TOSHIBA TEC Group takes proper and prompt action.
Business operation manager
Provision and reporting of risk-related issues
Provision and reporting of risk-related issues
Support and guidance
Support and guidance
Each business operation division
President and CEO as CRO
Business Operation Office
Each division RO
Executives and employees
Governing affiliates
President and CEO as CRO
Risk Compliance Office
Risk Compliance Committee
Risk Compliance Committee
at business operation division
Risk Compliance Management System
Asystem,whichencourageseveryemployeetoactivelyanddirectly
reportandprovideriskcompliance-related issuesto the"CRO"or
"outsideattorneys,"isintroducedandimplemented.Awhistle-blow-
ersystem"TOSHIBATECPartnerHotline"forsuppliersisalsoset
uptoencouragesupplierstoreportsuchmattersontheTOSHIBA
TECwebsite.
*1: CRO: Chief Risk-Compliance Management Officer
*2: Risk Compliance Committee: It devises corporate-wide measures and controls measures regarding Risk Compliance, reinforces and promotes maintenance of the Risk Compliance Structure.
�2
MANAGEMENT
COMPLIANCE
1) Information Security
TOSHIBATECCorporationreviewsitsinternalrulesconcerninginforma-
tionsecurityandcontinuesimprovementsinself-auditsamongeachdivi-
sion,inresponsetochangesinthesocialenvironment.
e-Learningisusedtolearnrulestopreventaccidentsandensureinforma-
tionsecuritywhilehandlinginformation.Educationisprovidedtodirec-
tors,employeesandemployeesdispatchedfromcooperationcompanies.
SimilarmeasuresaretakenateachTOSHIBATECGroupcompany,
thus,theGroupmakesaconcertedefforttomaintainandimproveinfor-
mationsecurity.
2) Information Security Measures
AfirewallhasbeensetupbetweentheInternetandthecorporatein-
tranet,topreventunauthorizedaccessfromtheInternetintothecorpo-
rateintranet,aswellastoprotectinformationleaks.
Whenanemployeeneedstoaccessthecorporateintranetfromoutside
the office, employee authentication is performed through a security sys-
tem,topreventunauthorizedaccess.
Information Security
To thoroughlyensurea law-abidingspiritandawareness toward
compliance,theTOSHIBATECGroupperiodicallyprovidesvarious
educationalseminarstoemployees.Employeeswhoworkoutside
Japanalsoreceiveeducation tomanageglobalbusinessexpan-
sion. For the Group companies outside Japan, compliance educa-
tion reflecting regional characteristics is provided.
Inaddition,seminarsregarding"informationsecurity,""protectionof
personaldata,""exportcontrolprogram"and"environmentaleduca-
tion"areprovidedtoeachemployee.
The TOSHIBA TEC Group provides a variety of in-house specifications,
which define the management system and proper handling of personal
datatocomplywithallapplicablelawsandregulations,aswellastotake
allpossiblemeasurestopreventpersonaldataleaks.TheGroupalso
strivestothoroughlyprotectpersonaldata,whileprovidingeducationto
employeesandimprovingmeasurestophysicallycontrolportableelec-
tronicdevices.
Inparticular,"PrivacyPolicy"ispostedonthewebsite,alongwiththe
"Personal Data Protection Program" which defines the handling of per-
sonaldataandin-housemanagementstructure.
Inaddition,handbooks,whichgiveclearexplanationsofthisprogram,
aredistributedtoallemployees,whileeducationisprovidedtoallowem-
ployeestoenhancetheirsensitivityforprotectingpersonaldata.Thus,
everyemployeeisrequiredtothoroughlyprotectpersonaldatawithinthe
realmofexpandingbusinessactivities.
Protection of Personal Data
Recently,thenonproliferationofweaponsofmassdestructionandcon-
ventionalweaponsincountries,regionsortoterrorists,whothreatense-
curity,isacriticalissueinaninternationalsociety.
TheTOSHIBATECGroupmaintainsabasicpolicy,itwillnotengagein
anytransaction,whichcouldpotentiallyundermineinternationalpeace
andsecurity.Underthisbasicpolicy,theTOSHIBATECGroupcomplies
withallapplicableexportcontrollawsandregulationsincountriesandre-
gionswhereitoperates.TheGroupalsocomplieswithU.S.exportcon-
trollawsandregulationswithrespecttotransactionsinvolvingU.S.origin
items.
TheGroupcompanieshaveestablishedtheir"ExportControlProgram"
todeveloptheircompanybased-exportcontrolsystemsinaccordance
withtheabove-mentionedGrouppolicy.Accordingly,theGroupcompa-
niesprovideeducationandsupporttodirectorsandemployeesoftheir
governinggroupcompanies,whilemakingstrictjudgments,conducting
transactionscreeningsandexportcontrolauditsoncargoandtechnology.
Security Export Control
Examples of Compliance EducationEducation on TOSHIBA TEC Group Standards Of Conduct (SOC)Education on marketing, risk and complianceEducation for employees assigned abroad and on an extended business tripEducation on ethics for engineersPL seminars provided by U.S. attorneysLegal services in China
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Regardinganti-virusmeasures,asystem,whichinitiallydetectsviruses
containedinInternetemail,isbeingused.Allpossiblemeasuresare
takentoensureclientcomputersreceivevirusupdatesbyincorporating
anti-virussoftware,topreventvirusinfections.
Theserverishousedinasafedatacenter,tomanageimportantinfor-
mationandinformationsystems,andtakeanti-riskmeasuresincluding
disasters. Furthermore, by limiting available information, controlling us-
age of records and encrypting confidential information including personal
data,securityisenhanced.
Compliance Education
High ethics and law-abiding spirit = compliance
Maintain and improve corporate valuesin society and the market
Preventmisconducts
Take proper and prompt action in the event of misconduct
��
QUALITY MANAGEMENT
Corporate-wide Quality Assurance System
Wemakethevoiceofcustomersthestartingpointforallideasand
provideproducts,systemsandservicesthatcustomerscanusewith
ease and confidence.
In June 2007, the "Chief Quality Officer" was established to further
definequality responsibilitiesandreinforce thequalityassurance
system. The"ChiefQualityOfficer"strictlyoverseesqualityand
productsafety throughout theproduct lifecycle fromdevelopment
andmanufacturingtodisposal.
Allpossiblemeasuresaretakenforourproducts.However, inthe
eventofaproductaccident,ourtopmanagementprovidesaquick
decision, torespondtotheaccidentwithpromptnessandsincerity
whilemaintainingthesystemtoprovideappropriatequalityinforma-
tiontocustomers.
Underthestrong-willedtopmanagement,eachemployeestrivesto
performthoroughqualityassuranceineverydivisionandareasuch
asproductplanning,design,procurement,manufacturing,salesand
service.
Pledge to Provide Safe and High-quality ProductsWe are committed to performing thorough quality assurance to provide safe and high-quality products
from a customer’s point of view.
Top Priority to Customer Safety
TOSHIBATECCorporationgivestopprioritytoprovidingsafeprod-
uctstocustomers.
Allemployees includingnewandexperiencedemployeesarere-
quiredtomaintainahighawarenessofqualityandproductsafety,to
continuouslyprovidehigh-qualityproductstocustomers.
TOSHIBATECCorporationworksonraising itsemployees’quality
awareness,while thoroughlycomplyingwithengineering lawsand
regulations,implementingqualityinnovationusingSixSigmameth-
ods,andfosteringengineersspecializinginproductsafetyandreli-
ability.
In fiscal 2007, "Total Quality Seminar" and "Education on the Electri-
calApplianceandMaterialSafetyLaw"wereprovidedforengineers.
To Continue Providing High-quality Products
Weevaluate functionsandreliability,aswellasperformadesign
reviewateachstage throughout theproduct lifecycle toensure
quality. Inparticular,weperformevaluationsonproductsafety to
implement strict reviews and certification.
We provide products while defining strict standards and performing
evaluations, incompliancewith lawsandregulationsonproduct
safety.
Wealsodevoteourenergies toproviding information including
proper usage, notes for long-term use, operator's manuals, websites
anddirectexplanationsbyservicetechnicians.
Customers
Manufacturing
Procurement
Product PlanningVoice of Customers
Safe and reliable products
Safe and reliable products
High-quality Monozukuri or Product Creation
Verification and Evaluation
Development and Design
Design R
eview
Product S
afety Review
Improvements in Customer Satisfaction
��
SUSTAINABILITY MANAGEMENT
TheTOSHIBATECGrouppracticessustainabilitybasedonthecorporatephi-
losophyandCSRactivities.Given"sustainabilitymanagement,""development
anddistributionofeco-products,""promotionofeco-process"and"promotion
ofenvironmentalcommunication"astheimportantpillarsofsustainability,the
TOSHIBATECGroupisactivelypromotingenvironmentalprotection.
Practicing Sustainability under the Corporate Philosophy and CSR ActivitiesWe contribute to society through "Monozukuri," which assigns top priority to consideration for the environ-
ment throughout all business activities, in order to hand down our irreplaceable Earth in a sound state to
the next generation.
Practice of Sustainability
Corporate Philosophy CSR Activities
Practice of Sustainability
Sustainability management Development and distribution of eco-products Promotion of eco-process Promotion of
environmental communication• Environmental Vision
2010 (Fourth Voluntary Plan for Environmental Protection)
• Environmental Control System
• Environmental audit• Sustainability Information
System• Environmental education
• Improvement in product eco-efficiency
• Expanding creation of ECPs
• Abolition of certain chemical substances
• Collection of end-of-use products
• Expansion of recycling
• Reduction of environmental impacts at production and non-production sites
• Global warming prevention
• Optimization of resources
• Control of chemical substances
• Issuing CSR Reports• Environmental
communication• Exhibition at
environmental events• Communication with
communities
Sustainability of the TOSHIBA TEC Group
AsamemberoftheTOSHIBAGroup,theTOSHIBATECGrouphasestab-
lished the "Fourth Voluntary Plan for Environmental Protection" as a concrete
targettoachievethe"EnvironmentalVision2050"announcedbytheTOSHI-
BAGroupinNovember2007,andhasbeenimplementingenvironmental
improvementstoprotecttheglobalenvironment.
Sustainability Management
By introducing "product eco-efficiency" as an assessment indicator to provide
high-qualityproductswith littleenvironmental impact, theTOSHIBATEC
Grouphasbeendevelopinganddistributingenvironmentallyconsciousprod-
uctsorECPs.Webelieveitisessentialtocreateasustainablesocietywhile
providing products with higher "product eco-efficiency" in value and environ-
mental impact for the new affluence of customers and society.
Inaddition,TOSHIBATECCorporationhasestablishedrecyclingsystems
toactivelycollectend-of-useproductsthroughoutJapan.TOSHIBATEC
Corporationalsocontributestothecreationofarecycling-basedsocietywhile
promoting 3R (Reduce, Reuse and Recycle).
Development and Distribution of Eco-Products
Therehasbeenagrowinginterestinglobalwarmingprevention,becausethe
first commitment period of the Kyoto Protocol (from 2008 to 2012) has started
andtheHokkaidoToyakoSummitisscheduled.TOSHIBATECCorporation
pursuesbuildingproductionsiteswithlowerenvironmentalimpacts,alongwith
reductioninCO2emissions,resourceconservationandcontrolofchemicalsub-
stances,toachievethegoalsoftheKyotoProtocol.
Promotion of Eco-process
Environmentalcommunicationisregardedasanimportantactivitytoproperly
providestakeholderswithenvironmental informationthroughwebsitesand
brochures,whilelisteningtotheiropinionsandrequests.
Sustainability is practiced by expanding each employee's environmental
awarenesstoshowaninterestintheenvironmentinsocietyandathome.
Promotion of Environmental Communication
MANAGEMENT
Basic Policy for the Environment
We, the TOSHIBA TEC Group, expand our operations on a global basis under the business groups such as Retail Solution and Document Systems Busi-ness, while contributing to society through "Monozukuri" or by creating envi-ronmentally conscious products.We assign top priority to consideration for the environment throughout all business activities, and practice global sustainability based on our Corporate Philosophy "Our Five Commitments" along with corporate social responsibil-ity, in order to hand down to our next generation, our irreplaceable Earth in a sound state.(1) Given "sustainability management," "development and distribution of eco-
products," "promotion of eco-process" and "promotion of environmental communication" as the important pillars of sustainability, the TOSHIBA TEC Group actively drives environmental protection.
(2) "Sustainability Management"The TOSHIBA TEC Group specifies and promotes objectives and tar-gets for its business activities, products and services to reduce environ-mental impacts and prevent pollution, and continually strives to improve the environment.The TOSHIBA TEC Group complies not only with laws and regulations applied in countries or regions all over the world, and also industry guidelines, which it has endorsed, for environmental protection.
(3) "Development and Distribution of Eco-Products"The TOSHIBA TEC Group fosters green procurement of environmentally conscious materials and parts, resource and energy conservation, and abolition of certain chemical substances, in order to provide environ-mentally conscious products.The TOSHIBA TEC Group advances distribution of environmentally con-scious products.The TOSHIBA TEC Group contributes to the establishment of a sustain-able society, while collecting and recycling used products and reusing used parts.
(4) "Promotion of Eco-process"The TOSHIBA TEC Group strives toward resource and energy conser-vation, as well as correct control of chemical substances, for environ-mentally conscious production.The TOSHIBA TEC Group promotes green purchasing of environmen-tally conscious stationeries and office automation equipment.
(5) "Promotion of Environmental Communication"The TOSHIBA TEC Group provides environmental education, conducts educational campaigns, and expands each employee's environmental awareness to promote environmental activities.The TOSHIBA TEC Group actively and widely discloses its policy for the environment and activities inside and outside the Group.The TOSHIBA TEC Group participates in society-wide environmental activities in cooperation with administrations, communities and bodies concerned.
TOSHIBATECGroupRevisedinApril2008
•
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•
•
��
SHAREHOLDERS/INVESTORS
Composition of Shareholders
AsoftheendofMarch2008,therewereapproximately15,000TOSHI-
BATECshareholders.Individualandothershareholdersaccountedfor
10.44% of shareholders, financial institutions for 16.47%, other Japa-
nese corporations for 50.75%, non-Japanese corporations for 18.39%,
securities firms for 0.27% and treasury stock for 3.68%.
Shareholders/Investors & TOSHIBA TECTOSHIBA TEC Corporation strives to gain trust by allowing shareholders and investors to properly under-
stand TOSHIBA TEC Corporation through various avenues.
Communication with Shareholders
TOSHIBATECCorporationrecognizestheGeneralMeetingofSharehold-
ersasanimportantforumfordirectcommunicationwithshareholders.
Byprovidingvisualizedbusinessreportingandmid-termmanagement
planatthegeneralmeetingofshareholders,aswellasshowroomtours
after themeeting,TOSHIBATECCorporationstrivestoallowshare-
holderswhoattendthemeetinganeasieranddeeperunderstandingof
"TOSHIBATEC."
Inaddition,TOSHIBATECCorporationstrivestoallowshareholdersand
investorstounderstand"TOSHIBATEC"wherepossible,whilepreparing
anddeliveringtheBusinessReportstoallshareholdersaswellaspost-
ingthereportsonitswebsite.TheBusinessReportsincludinginforma-
tionsuchasmajorproducts,
expectedachievementsand
mid-termmanagementplans
aswellasoverviewsofop-
erations are
preparedwith
diagramsand
p h o t o s f o r
easy under-
standing.
Business Report
Individual and other shareholders
10.44%
Treasury stock 3.68%
Non-Japanese corporations18.39%
Financial institutions16.47% Composition
of shareholders in Fiscal 2007
Other Japanese corporations50.75%
Securities firms 0.27%
TOSHIBATECCorporationalsoactivelycommunicateswithinvestors.
By participating in the IR Fair for individual investors sponsored by Ni-
hon Keizai Shimbun, Inc. held at the Tokyo Big Sight (Koto-ku, Tokyo)
everyyear,TOSHIBATECCorporationworksoncommunicationwith
individualinvestors.
Approximately 100 listed companies participated in the Fair held for two
daysonAugust31andSeptember1,2007.Variouscelebritylectures
were also held to gain attention from individual investors. The Fair at-
tractedapproximately15,000peopleoverthetwodaysduringthelate-
summerheat.
Individualinvestorshadagreatopportunitytogainunderstandingofthe
enterprises,whilereceivingcorporateinformationfromeachboothand
listeningtolectures.
IntheTOSHIBATECbooth,itsachievementsandmid-termmanage-
mentplansweremainlypresentedandrelatedmaterialswerealso
distributedtoindividualinvestorswhovisitedthebooth,allowingthem
todeepenunderstandingofTOSHIBATECCorporation.Investorswho
expressedinterestininvestinginTOSHIBATECCorporationseparately
participatedinthe
companysession
where theprob-
abilityofitsstock
wasexplained.
IR Fair
IR Fair
��
TOSHIBATECCorporationmakeseffortstopromptlydiscloseprop-
er corporate information including its management policy, financial
statementsand financial information, togain trust from itsstake-
holders includingshareholders, investorsandlocalcommunitiesto
ensureadeeperunderstandingoftheCorporation.
Inparticular, information ispromptly,properlyandfairlydisclosed
based on in-house specifications, laws and regulations when impor-
tantcorporate informationarises. Theaccountsettlementmeeting
for institutional investors and financial analysts is held twice a year.
ThepresidentandCEOholdsthemid-termmanagementplanmeet-
ingonceayear.
Disclosure
PEOPLE & TOSHIBA TEC
SHAREHOLDERS/INVESTORS & TOSHIBA TEC
Account settlement meeting
Mid-term management plan meeting
Annual Communication Schedule for Fiscal 2007
Month Communications
April Announcement of financial results (Disclosure of overviewofaccountsettlement)
Accountsettlementmeeting
May Mid-termmanagementplanmeeting
June Announcementofconveningnotice for theGen-eralMeetingofShareholders
DistributionofBusinessReports
Dispatchofresolutionnotice
Disclosure of financial statements
IssuanceofCSRReports
July Disclosure of first quarter achievements
October Announcement of interim financial results (Disclo-sureofoverviewofinterimaccountsettlement)
Interimaccountsettlementmeeting
December DistributionofInterimsBusinessReports
January Disclosureofthirdquarterachievements
TOSHIBA TEC website (INVESTOR RELATIONS) URL
http://www.toshibatec.co.jp/investor/index.html
Easy-to-understanddisclosure informationregardingbusinessop-
erationsisimmediatelypostedontheTOSHIBATECwebsite.
TOSHIBATECCorporationmanagesinformationtostrictlyprevent
insidertrading.
��
CUSTOMERS
<Customers>...Valuing the Voice of Customers
"Weaimtoprovidetimelyproductsandserviceswithreliablequality
andfunctionsaswellashighuser-friendliness,creatingvaluewith
ourcustomer inmindthroughoursuperiorproprietary technology
and in collaboration with the world's best partners." is defined in the
TOSHIBATECGroup’sCorporatePhilosophy.
TheTOSHIBATECGroupexercises itsbusinessactivities,while
givingtopprioritytoprovidingproductsandservices,whichsatisfy
and please customers. From this perspective, each employee
needs to thinkandbehave fromthecustomers’pointofview,by
askinghimselforherselfwhatcustomerswantandwhatvalue is
importantforcustomers,torealizethisidealstance.
Customers & TOSHIBA TECThe TOSHIBA TEC Group exercises its business activities, while giving top priority to providing products
and services, which satisfy and please customers from the customers’ point of view.
Improvements in Customer Satisfaction
Customer Satisfaction Policy
TheTOSHIBATECGroupaims todelivermaximumcustomer
satisfaction (CS) in terms of products, systems and services and
communicationwithcustomersbasedonthe"TOSHIBAGroupCS
PromotionPolicy"establishedin2003.
Customer Satisfaction Promotion Committee
Lower committee at each businessoperation division(To be organized when necessary)Customer Satisfaction
Promotion CommitteeLower committee at each business site(To be organized when necessary)
CustomersTOSHIBA TEC Group
Quality
Universal Design
Safe and reliable products and services
User-friendly products and services
Communication
Monozukuri (Product creation)
Protection of customers' personal data
Awareness of customer needs
Reflecting the voice of customers in products and services
Providing necessary information to customers
Partnership with Affiliates
TOSHIBATECCorporationworkson improvements to increase
customersatisfactionwhilesharing information inpartnershipwith
TECEngineeringCorporationresponsibleformaintainingandser-
vicing theretailsolutionequipment,andTOSHIBATECBusiness
SolutionsCorporationresponsibleformaintainingandservicingthe
documentsystemsequipment.
TOSHIBATECCorporationperiodicallyexchangesinformationwith
theToshibaCustomerInformationCenterandCSPromotionCenter
to improvethequalityof theTOSHIBAGroup’sresponseandsup-
port.
Partnership with TOSHIBA Corporation
"TOSHIBA Group Customer Satisfaction Promotion Policy"
Wemakethevoiceofcustomersthestartingpointforallideasandprovideproducts,systemsandservicesthatdelivercustomersatisfaction.
(1) We provide products, systems and services that are safe andreliable.
(2) We respond to requests and inquiries from customers sin-cerely,rapidlyandappropriately.
(3) We value the voice of customers and endeavor to develop andimproveproducts,systemsandservicestodelivercus-tomersatisfaction.
(4) We provide appropriate information to customers.
(5) We protect personal data provided by customers.
�8
Kyushu Main Branch
TE Contact CenterTM Kyushu
Keiji BranchKobe Branch
Chugoku Branch
Shikoku BranchKansai Main Branch
TE Contact CenterTM Kansai
Chubu Main Branch
TE Contact CenterTM Chubu
Yokohama BranchShizuoka Branch
Head Office
Higashi Kanto Branch
TE Contact CenterTM Kiba
Hokkaido Branch
Tohoku BranchKita Kanto Main Branch
Sales Management Dept. at Main Office
TE Contact CenterTM Mejiro
PEOPLE & TOSHIBA TEC
CUSTOMERS & TOSHIBA TEC
TECEngineeringTEContactCenterTMofTECEngineeringCorpo-
rationpromptlyprovidessolutionsupport regardingPOSsystems
throughnetworkcomputing,allowingitscustomerstobeconstantly
incontactwithTECEngineeringCorporation. Throughhelpdesk
operationsandone-stopservices,wherenetworktechnologiesare
integratedand IT technologiesareutilized,TECEngineeringTE
ContactCenterTMprovidesface-to-facesolutionsupportbestsuited
forcustomers.
TE Contact CenterTM
TECEngineeringCorporationappointsa totalof1,100prominent
engineerstoover150locationsthroughoutJapan,andalwayspro-
videspromptandaccurateservicestoitscustomers.
Service Network
Total Support Routine
Customers
Total support desk
Help deskCall reception Remote maintenance Store monitoring
Unified
Help desk zone Centralized monitoring zone
24 hours 365 days
Response to telephone inquiries
CE on-site response
Remote maintenance
Trouble monitoring
Full-time staff intensively receives inquiries from customers, regarding operations and management of POS systems and equipment.
Full-time staff continuously monitors customer networks 24 hours, 365 days a year.
��
EMPLOYEES
Basic Policy on Human Resources
TheTOSHIBATECGrouprespectseveryemployeeandstrivesto
improveeachemployee’scapabilities. TheTOSHIBATECGroup
practicesfairandproperevaluationsandrewards,aswellascre-
atesanopen,broad-mindedandsoundorganizationalculture. In
addition,byprovidingaworkingenvironmentwheremotivated
personnelcanbringtheircapabilities into fullplay,whilestrikinga
balancebetweenworkandfamily, theGroupestablishesareward
systemforallhumanresourcesasitisanessentialsupportsystem
foritsemployeestoformapowerfulprofessionalgroupwhichkeeps
onchallengingitself.
Employees & TOSHIBA TECEvery employee is respected, while proper evaluations and rewards are practiced. Safety control and
healthcare are positioned as a top priority issue for management.
Number of Employees
ByexpandingthedirectsaleschannelsfortheDocumentSystems
Businessoperations,reinforcingtheRetailSolutionBusinessopera-
tionsoutsideJapan,andacceleratingtheproductionshift toShen-
zhen inChina, the totalnumberofemployees increasedby715
compared with fiscal 2006, and reached 20,673 at the end of fiscal
2007.
Onthebasisofgenderequality,TOSHIBATECCorporationisaim-
ing toprovideaworkingenvironmentwheremotivatedpersonnel
canbringtheircapabilities intofullbloomregardlessofgender. In
ordertosupporttheemployeestobalanceworkandfamily,thesys-
tembelowisprovided:
Promotion of Gender Equality and Support to Foster Future Generations
Personnel System
Thehumanresourcessystemisdesignedtoensureallemployees
realize"jobsatisfaction"and"aspiritofchallenge"toachieveself-
fulfillment through their tasks, as well as to practice proper rewards,
by linking individualachievementswithorganizationalachieve-
Human Resource Utilization/Development System
1) TargetAttributionSystem
Thecorporategoalisbrokendownandeachemployee’s target is set. Rewardsarebasedon results,bylinkingtheachievementofeachemployee’stargetwiththerealizationofthecorporategoal.
2) ExpertiseDevelopmentEvaluationSystem
Theexpertiseofeachemployeeisevaluated.Rewardsarebasedonmanifestadvancesinskillsappliedtothetaskperformed.
3) RoleAssignmentSystem
The role assignment is designed depending onvariations in capability. Rewards are based onvariations in thedegreeof role-based responsibilityandcomplexityofwork.
4) UtilizationofIn-houseJobPosting
Providingopportunities toallocatehumanresourcestobusinesspriorityareas,and fulfillingemployees’initiatives and hopes encourage the utilization ofhumanresources.
5) EmploymentExtensionSystem
To strengthen and further actively util ize seniorexpertise, the employment extension system wasintroduced in fiscal2002. The richexperienceandknowledgeofsenioremployeesare incorporated intothesystembasedonprojected lowbirthratesandanagingpopulation.
Future Generation Development Support System
1) Child-careleave
Untiltheendofthemonthwhenthechildbecomesthreeyearsold.
2) Nursing-careleave
Five days per child who has not completed the third year of elementary school on an annual basis. In addition, five daysperchildrenoverthe4thgradeandundertheageof18aswellasperfamilymembersonanannualbasis.
3) Short-timejob
For those caring for a preschooler: Until the end of March when thechildcompletes the thirdyearofelementaryschool.For nursing care: Up to three years per person from the daytheshiftisapplied.
4) Annualpaidholidaysonanhourlybasis
For reasons of child rearing, family caring, nursing care, adoctor’sappointmentor treatmentofpregnancy,anemployeeisallowedtotakehoursordaysoffonanhourlybasis,whichexceed20daysgiven ina fiscalyearorcarriedoverfromthepreviousyear.
5) Leaveforpregnantemployees
14daysareprovidedtoemployeeswhocanhardlyworkforadoctor’sappointmentortreatmentduetopregnancy-relatedproblemsduringpregnancyandwithineightweeksafterafourthorlessmonthmiscarriage.
Employees outside Japan Employees in Japan
0
5,000
10,000
2002 2003 2004 2005 (Fiscal year)
15,000
20,000
(Employees)
13,336 13,67314,468
19,601
13,336 13,67314,468
19,601
5,035 5,742
11,306
8,301 7,9317,783
8,295
6,685
2006
11,747
8,211
2007
12,521
8,152
19,95820,673
19,95820,673
Number of Employees (as of the end of every fiscal year)
ments.
TOSHIBATECCorporation isdevoting itsenergiestocreatingan
open,broad-mindedandsoundorganizationalculture to forma
professionalgroup,whocanaccentuateitsorganizationalstrengths,
whilehavingeachofitsemployeesacquiremoreadvancedcapabili-
tiesinbecomingindependent.
20
Theeducationand trainingsystemconsistsof several training
programs, toenableemployeestoacquiresophisticatedexpertise
inconjunctionwiththeirowngoalsandaspirations,toprovideedu-
cation includingcomplianceeducation forallemployees through
enlightenmentactivities,andtoprovideeducationaccordingtotheir
positionateverylevelthroughoutcorporatelife.Avarietyoftraining
coursesareprovidedinresponsetoindividualemployeesandtask
needs.
Education according to PositionStartingwithnumerous introduction trainingprograms fornew
employees,grouptraining isprovidedfornewlyappointeddeputy
specialists,withaview tomasteringbasicknowledge regarding
management based on financial statements. Another group training
isprovidedafteragivenperiod,with theaimofacquiringskills to
understandrolesasmanagersandachievechallenges.
Especially fornewlyappointedmanagers,basicknowledge for
management regardingcomplianceandcorporateaccounting is
provided. Afteradeterminedperiod,grouptraining isprovidedfor
thesemanagerstoimprovehumanskillssuchascoaching.
For general managers, group training and dispatch training are
providedwith thepurposeof improvingconceptualskills todevise
strategiesfromamanagers’pointofview.
Career Design EducationCareerdesigneducationisprovidedforemployeesintheir20’s,30’
sand40’srespectively.Thisprogramisintendedtoallowemploy-
eestodeveloptheircapabilitiestobecomeawareoftheimportance
Education and Training System
PEOPLE & TOSHIBA TEC
EMPLOYEES
TOSHIBATECCorporationendeavors tocreateworkingenviron-
mentswherepeoplewithdisabilitiesandthosewithoutdisabilities
canwork togetherasequals. Employeeswithdisabilitiesare in-
volvedinavarietyofoperations.Jobopportunitiesforpeoplewith
disabilitiesareexpandedandworkingenvironmentsareimprovedto
bringtheircapabilitiesintofullplay,throughInternetrecruitmentand
variousothertypesofforums.
Employment of People with Disabilities
Education System
TOPICS
Communicationseminarwithpeoplewithdisabilities
TEC Sign Club (Sign language class)
•
•
Training for new employees
Sales & Marketing Division
Engineering education
Business site
Correspondence course for new employees
Training for newly appointed managerial personnel
Education for training executives
ComplianceManagement innovation
Management course
Logical thinking course
System thinking course
Team building course
Negotiation improvement course
Career design course
Training for newly appointed deputy specialists (management basics)
General M
anagersM
anagersD
eputy Specialists
Non-m
anagerial Personnel
Sales and m
arketing training according to position
Career management training
Marketing & business simulation course
Management paradigm innovation course
Business coaching course
Self-innovation training
Mentor training
Work assignment
Training for new employees as engineers
Staff/Engineering/Manufacturing Divisions
Life planning Global Self-
development
Life planning education
Training for selective overseas assignment (in Asia/English-speaking countries)Language training (English/Chinese)
Technology personnel development program
Management Innovation (MI) training
Self-development support system
Export control program Intellectual property rights Human rights education including anti-discrimination issues
Education according to business site
of"autonomy,"createtheirfutureontheirown,improvethemselves
andrealizechoicestheymade.
Global Personnel Development SystemUnder thecurrentbusinessenvironment, theneed forpersonnel
whocanplayimportantroleswithintheinternationalarenaismagni-
fied. TOSHIBA TEC Corporation established the global personnel
developmentsystemforyoungemployees tomid-careeremploy-
ees, tosystematicallydevelophuman resourceswith ingenuity,
culturalenrichmentandasenseofinternationalism,aswellaslan-
guageability.
2�
EMPLOYEES
Corporate Philosophy Survey
The TOSHIBA TEC Group’s Corporate Philosophy "Our Five Com-
mitments"isthecommonsenseofvalueforeveryemployeeofthe
Grouptopossess,forallstakeholders. TheTOSHIBATECGroup
hopes tocarryondeveloping togetherwithsocietyaswellas to
achieveasustainablesocietywhilepracticingbusinessactivities
andmanagementbasedonthiscorporatephilosophy. Therefore,
it isessentialtothoroughlyunderstandandpracticeidealmanage-
mentwhiledetermining thegapbetween the "idealstance"and
statusquobasedonthecorporatephilosophy.The"CorporatePhi-
losophySurvey"asanattitudesurvey, isconductedtomakesure
thecorporatephilosophy isutilized inaconcretemanner foreach
employee's behavior or at each workplace, since the corporate phi-
losophywasestablished in2007. Bytakingmeasuresto improve
workplaces inaccordancewith thesurvey results, theTOSHIBA
TECGrouppropagatesandthoroughlymakeseveryemployeecar-
ryoutbusinessoperationsandtakeactionbasedonthecorporate
philosophy.
T h e T O S H I B A T E C
Groupselectscorporate
philosophy promotion
commi t tee members
from its divisions and
affiliates to hold a corpo-
ratephilosophypromo-
tioncommittee twicea
year. The committee
aims to recognize the
importanceof"Corporate
Philosophy," smoothly
conduct the corporate
philosophysurveyand
implement the PDCA
Cycle.
In 2007, the survey
results were reviewed
andtrends in thepreviousfouryearsweresummarized. Inaddi-
tion, issuesonthegroupcompanies inJapanbycomparisonwith
theresultsoutsideJapan,surveyson idealmanagement,andthe
importanceofchallengemeetingswereexplainedtoallcommittee
members.Asanewattempt,anoutsidespeakerdeliveredthekey-
notespeechtoeducate thecorporatephilosophypromotioncom-
mitteemembers.
The"CSRBulletinBoard" issetupon the intranet toprovide the
survey implementationschedule,reportsonthecorporatephiloso-
phycommitteeandresultdata to thoroughlyeducateemployees.
Inadditiontothecorporatephilosophysurvey,thepagesregarding
philanthropyreportsandenvironmentalnewsareprovidedonthe
intranet.
Corporate Philosophy Promotion Committee
AsurveywasconductedforTOSHIBATECCorporationandits12
affiliates in Japan in fiscal 2007. 99.7% of employees answered the
questionnaires. Thequestionnaireswerecollected,summarized
andanalyzed invariousaspects,and fedback toallemployees.
Employeesexchangedopinionsbasedon theseanalyzedresults
at "Challenge Meetings," drafted an improvement plan toward fis-
cal 2009, and implemented the plan in accordance with the PDCA
Cycle*.
CSR Bulletin Board
* PDCA Cycle
Challenge meetingDiscussion regarding issues to be improved
Action planFormulation of concrete action plans for improvement
SurveyAttitude survey regarding the practice of corporate philosophy
Implementation of action planFeedbackExplanation of survey results
22
PEOPLE & TOSHIBA TEC
EMPLOYEES
Thelaborcontractgoverning lawsfor labor-managementrelations
hasbeenconcludedbetweenTOSHIBATECCorporationand its
laborunion, to foster thepolicyofcoexistence, i.e."corporatede-
velopmentencouragestheeconomicstatusofitslaborunionmem-
bers,while improvements intheeconomicstatusof its laborunion
members leadtocorporatedevelopment." Underthispolicy, labor
andmanagementmerge theirenergies to improveproductivity,
whileopenlydiscussingmanagement issuesandreviewingdirec-
tionstodeepenmutualunderstanding.
Labor Management Relations
Top Management’s Declaration regarding the Occupational Health and Safety Management Policy
TOSHIBATECCorporationand itsGroupcompanies thoroughly
implementtheOccupationalHealthandSafetyManagementPolicy,
whichvaluessafetymanagementandhealthcarewith theutmost
seriousness,giving toppriority to life,safetyandcompliancewith
lawsandregulations.
Health and Safety
TheTOSHIBATECGroupOccupationalHealthandSafetyManagementPolicy
TheTOSHIBATECGroupisaglobalenterpriseactiveinbusi-nesses.WeconductallactivitiesinaccordancewithourCorporatePhilosophy "Our Five Commitments" and Standards Of Conduct (SOC), and accord full respect to the culture and customs of the societiesinwhichweoperate.Inourbusinessconduct,weplacethehighestpriorityonhumanlife,safetyandlegalcompliance,andwemakeconcertedeffortsthroughoutouroperationstocreatesafeandhealthfulworkplaceenvironments.
1. Wepositionhealthandsafetyasoneofthemost importantissuesformanagement,andstrivetoachievethehigheststan-dards.
2. Wecomplywith legallymandatedoccupationalhealthandsafetyrequirementsandalsowiththerequirementsthattheTOSHIBATECGrouphasvoluntarilyundertakentosatisfy.
3. Wesetobjectivesandtargetsandactdecisivelytoachievethe:(1) Eradication of occupational accidents and disease in the
workplace,andthemitigationofrisksthatmaycausesuchaccidentsanddisease;
(2) Maintenance and promotion of physical and mental health in ordertoenableallemployeestobringtheirindividualcapa-bilitiesintofullplay
4. Weexpectoursuppliersandsubcontractorstoaccordappropri-ateimportancetooccupationalhealthandsafety,andprovidethemwithsupportindoingso,inordertoensurethesafetyandhealth of everyone involved in Toshiba Group's business.
5. Weproactivelydiscloseourcommitmenttooccupationalhealthandsafetyandtheresultsweachieve,inordertocontributetosociety's enhancement of health and safety management stan-dards.
April1,2007
YoshihiroMaedaPresidentandCEO,TOSHIBATECCorporation
Acquisition of OHSAS 18001 CertificationThe Mishima Business Center obtained OHSAS 18001 Certification,
whichreducestheriskof industrialaccidents, inMarch2008.The
OhitoBusinessCenterandTOSHIBATEC InformationSystems
(Shenzhen) Co., Ltd. also strive to obtain the certification.
Prevention of Industrial AccidentsHealthandsafetypatrolsby topmanagementandperiodicwork-
placehealthandsafetypatrolsbythehealthandsafetycommittee
memberscontributetopreventingaccidents.
Theaccident ratehasbeenbelowboth theaveragewithinall in-
dustriesandmanufacturing industries inJapan. TheTOSHIBA
TECGroupenhanceshealthandsafetymanagementactivities to
achievehighergoals.
1.821.81.721.75
1.891.88
2(Accidents)
1.5
1
0.5
0
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 (Fiscal year)
0.25
000.110.100.090.09
0.19
0.09
0.18
0.34
1.19 1.181.1
1 1.02 1.020.97 0.98 0.98 0.99 1.01
1.79 1.77 1.78 1.851.95
All industries in JapanManufacturing industries in JapanTOSHIBA TEC
Occurrence of Accidents with Lost Days (per one million man-hours)
HealthcareGuidanceonsupportingpreventionandameliorationof lifestyle-re-
lateddiseasesisprovidedbasedonthecheckupresults.Interviews
withmedicalprofessionalsareofferedduringmedicalcheckupsfor
thehealthcareofemployeeswhohaveworkedforanextendedpe-
riodoftime.
Regardingmentalhealthsupport,theTOSHIBATECGroupstrives
tomaintainandpromotethe"mentalhealth"ofemployeesthrough
workshops. TheGrouphelpsemployeeswhohavetakena long-
term leaveadjustback into theworkingenvironment inasmooth
manner.
2�
SUPPLIERS
Procurement Policy
WhiletheTOSHIBAGroupisexpanding itsoperationsonaglobal
basisregardingawiderangeofproducts,TOSHIBATECCorporation
as a member of the TOSHIBA Group defines and discloses the "Basic
Policy"and"PolicyforSelectingSuppliers"inprocurement,andstrives
toconductathoroughprocurementinaccordancewiththepolicies,in
order to fulfill its social responsibility through fair procurement activities.
Promotion of CSR Procurement at TOSHIBA TEC CorporationWhile establishing mutual relationships with suppliers based on trust, through fair and open trade, we
assign priority to and advance transactions with suppliers, which are committed to complying with laws
and regulations, upholding human rights and protecting the environment.
Compliance in Procurement
Recently,camouflageswornbycorporationsand false reporting
havebecomeheadlines.Thedisgracedcorporationsfacedangerin
continuingtheirbusinessoperations.
Undersuchcircumstances,TOSHIBATECCorporationpositions
complianceasa top-priority itemfor "BusinessContinuanceand
Further Development" to ensure compliance in daily operations.
Inparticular,procurementdivisionsstrivetothoroughlycomplywith
relevantlawsandregulationsfromthefollowingaspects:
(1) Environmental protection (green procurement)(2) Quality maintenance and improvement(3) Protection of confidential information(4) Open and fair trade
Aspreviouslydescribed, theTOSHIBATECGroupgivesmanage-
ment toppriority tocompliancewith laws,regulations,socialcus-
tomsandcorporateethicsthroughoutitsbusinessactivities.Aspart
oftheefforts,asystemhasbeenestablishedandisusedtoencour-
agesupplierstoreportmatterstoTOSHIBATECCorporationwhen
arelevantpartyviolatesormayviolatecomplianceinprocurement
transactionssuchasoutsourcedmanufacturingandserviceprovi-
sion. A"TOSHIBATECPartnerHotline"whistle-blowersystemfor
suppliersissetuponthewebsiteforoutsiders,allowingTOSHIBA
TECCorporationtocorrectsuchconditionsonitsown.
Whensuppliers reportmattersvia thePartnerHotline,TOSHIBA
TECCorporationstrives toestablishmutual relationships through
opencleantrade,aswellastofostersoundpartnershipswithsup-
pliersbasedonmutualtrust.
TOSHIBA TEC Partner Hotline Setup
Whilecommunicatingwithsuppliersonadailybasis,weaskthem
toensurecompliancewithintheircompaniesasrequestsforsuppli-
ers. Ontheassumptionof trouble,wealsoasksupplierstomake
suretoimplementthefollowing:
(1) Establishment of and improvement in a system to promptly communi-cate with TOSHIBA TEC Corporation
(2) Establishment of and improvement in a system to promptly perform troubleshooting (promptly respond to trouble and minimize impacts)
Procurement Policy
Basic Procurement Policy(1) Compliance with relevant laws and regulations and
Environmental Considerations(2) Promotion of fair and open trade(3) Reinforcement of partnership with suppliers
Policy for Selecting Suppliers(1) The company complies with laws, regulat ions and
places emphasis on human rights and environmental consciousness.
(2) The company has sound business operations.(3) The company has the ability to supply goods and/or services
to the TOSHIBA Group with emphasis on appropriate quality, price and delivery lead-time.
(4) The company is capable of providing a stable supply of goods and/or services. Also the company must have the flexibility to respond quickly to supply/demand fluctuations.
(5) The company possesses technology that contributes positively to TOSHIBA Group products.
Supplier Expectations The "TOSHIBA Group Procurement Policy" for suppliers is
prepared and requirements related to social responsibility are described in its "Supplier Expectations" to thoroughly make them known to suppliers, in order to contribute to the creation of a sustainable society through supply chains.
Compliance in Procurement
On the assumption of trouble, we ask suppliers to make sure to implement the following:(1) Establishment of and improvement in a system to promptly communicate with
TOSHIBA TEC Corporation(2) Establishment of and improvement in a system to promptly perform troubleshooting
(promptly respond to trouble and minimize impacts)
Compliance as a top-priority item for "Business Continuance and Further Development"!!
Thorough compliance with relevant laws and regulations
Environmental protection
Open and fair trade
Quality maintenance and improvement
Protection of confidential
Electrical Safety LawProduct Liability Law
Green procurementRoHSReach
Competiton LawSubcontracting LawWorker Dispatch Law
Classified informationPersonal Data
2�
TOSHIBA TEC Group Companies shall:(1) contribute to and cooperate with all local communities in
which TOSHIBA TEC Group operates, in order to promote good relations and mutual respect and understanding;
(2) support directors and employees in undertaking voluntary activities and give full consideration to each individual’s desire to exercise his or her civil rights; and
(3) contribute to the development and improvement of each country and region in which TOSHIBA TEC Group operates, and make appropriate contributions to the community, after consideration of the good of the community, the nature of the requests and the reasons for making contributions.
Corporate Policy
PEOPLE & TOSHIBA TECPHILANTHROPY
Philanthropy
In fiscal 2007, we devoted our energies to philanthropy capitalizing
onourexpertiseandemployeeparticipationvolunteeractivities.We
participatedinlocaleventsincooperationwithourgroupcompanies
andtheShinagawa-wardsocialwelfarecouncilwhereourheadof-
fice is located.
* For more information on philanthropy capitalizing on our expertise, see the FEATURE page.
TOSHIBATECCorporationestablishedthe"TOSHIBATECPhilan-
thropy Fund" in 1992, with the aim of contributing to social welfare,
as a good corporate citizen. This Fund, which consists of donations
fromemployeesaccompaniedbymatchingcontributions fromthe
Corporation,isendowedtolocalandnationwidesocialwelfareand
disastervictimsupportgroups.
Donations to Social WelfareCentral Community Chest of Japan Endowment to 10 prefectures and 12
facilities
Japanese Red Cross Society Shizuoka Branch Shizuoka-ken Numazu Red Cross Blood Center See the article in the upper right.
Head Office (Shinagawa ward) region Wheelchairs donated to two facilities
Mishima (Mishima city) region Home electric appliances donated to three facilities and endowment to the Mishima Nursing Home Construction Fund
Ohito (Izunokuni city) region Home electric appliances donated to four facilities
•
•
••
•
Utilization of Philanthropy Fund
Donation of Emergency Blood Delivery VehicleFollowing the vehicle to transport blood donation equipment in the
previousyear,anemergencyblooddeliveryvehiclewasdonatedto
the Japan Red Cross Society in fiscal 2007. We would also like to
providesupportforcontributiontoregionalhealthcareinthefuture.
Wereceivedthe"GoldMeritAward"forourgenerousachievements
in October 2007, and also a "Certificate of Appreciation" from the
JapaneseRedCrossSociety forourdonationofablooddelivery
vehicle.
Corporate Policy
The TOSHIBA TEC Group defines the Corporate Policy regarding "Community Relations" in its Standards Of
Conduct (SOC) and get involved in philanthropy based on this Policy.
Disaster Relief in Fiscal 2007One million yen endowed to Noto Peninsula Earthquake Relief
Two million yen endowed to Niigata-Chuuetsu Earthquake Relief
••
2�
PHILANTHROPY
Contribution to Community
Work at "Shinagawa Yume Sanbashi" Welfare Festival
The first fund-raising vending machines "Heartfelt Vendor" was set
upinMarch2007.
Currently,atotaloffourmachinesareoperating.
The total amount of employees' voluntary donations combined with
3%oftheproceedsfromsalesisusedforavarietyofsocialwelfare
services via the Community Chest of Tokyo. As a result, 39,600 yen
wasraisedlastyear.
Report on Fund-Raising Vending Machine (Heartfelt Vendor)
Activities, which employees are directly involved in, are introduced here.
Cleanupcampaign Total 89 employees
Hostingsummerfestivals Total approximately3,200employees
Leasing offices
Charityconcert
Blooddrive Total834employees
Volunteeringevents* Total20employees
Factory tours Total452employees
Providinginternshiptraining
Hands-onguidanceforroadsafetyaware-nesscampaigns
In fiscal 2007, our employees participated in the following events as
volunteerstoenhanceexchangeswithcommunities:
"Shinagawa Yume Sanbashi" Welfare Festival
Awarding Ceremony of International Certificate of Kids' ISO
"Junior Eco Club National Festival"
Participation in "Shinagawa Yume Sanbashi" Welfare FestivalAlthoughhardworkwasrequiredsuchascarryingheavyloadsin
rain, I was able to work together with the community and office staff
toparticipateinthefestival.
Ireallyhadawonderfultime
becauseitremindedmeofa
schoolfestival.
TOSHIBA TEC (Corporate-wide) Activities
TheCSRbulletinboardhasbeenusedtodiscloseinformationsince
December2006.Itprovidesphilanthropyreportsandenvironmental
newsforemployees.
Number of accesses per month Approximately 1,200
CSR Bulletin Board
Yuki KanaiInternational Sales Dept. II, Document
Systems Business Group
Information Disclosure through the CSR Bulletin Board
2�
TEC ENGINEERING CORPORATION
Relief donations to Noto Peninsula Earthquake and Niigata-Chuuetsu Earthquake
Participation in blood drive Cleanup campaignItcontinuesforcontributingtothecommunity.
Support and exhibition at environmental eventsAcorporateboothwassetuptointroduceandprovidecottonwork gloves and flowerpots recycled from old female employee uniforms.
Eco-drive campaignApproximately800customerengineers fromthenationwidebranchesandservicestationsparticipatedintheeco-drivecam-paign. The Keiji Branch won a prize out of 600 offices in Japan.
Outside introduction support and in-house promotion for the En-vironmental Education Program "Kids’ ISO"Since2004,TECEngineeringCorporationhasbeeninvolvedinstaffactivitiesthroughtheAwardingCeremonyofInternationalCertificate of Kids' ISO as well as support for local governments andexpansionoftheprogramtoitsemployeesandfamilymem-bers.InDecember2007,TECEngineeringCorporationreceivedthe "ASHITA Award" (presidential awards for corporate citizen-ship achievements) out of approximately 1,900 applications from theTOSHIBAGroup.
Group Companies in Japan
PEOPLE & TOSHIBA TEC
PHILANTHROPY
Employees of the TOSHIBA TEC Group actively participate in a variety of activities nationwide and world-
wide. The TOSHIBA Group strives to strengthen a sense of community by exchanging information with
philanthropy promoters of its companies.
TOSHIBA TEC BUSINESS SOLUTIONS CORPORATION
Youth baseball program instructed by employees Snow removal of homes of disabled people
Donations to public high school club development association
TEC INFORMATION SYSTEMS CORPORATION
Collection of plastic bottle capsTheproceedsgeneratedfromcollectedplasticbottlecapsbytheNPO"Re-Lifestyle"supportactivitiestoprovidevaccinesforchil-drenintheworld.
46kgplasticbottlecapswerecollected.
Kids' ISOEmployees as the Kids' ISO instructors support environmental management activities for fifth-grade students.
Acceptance of internship students
Letters of appreciation from participant students
Snow removal
Blood Drive Environmental Approach Voluntary Work Endowment/Donation Other Activities
* An icon added to each activity shows the activity mentioned above.
Realization of relationship with society through Kids' ISOAsaninstructoroftheEnvironmentalEducationProgram"Kids’
ISO,"Ievaluateenergy-savingworkbooks,whichchildrenwork
on. Ihavestronglyrealizedarelationshipwithsocietywhile
working toward thesame
goalwithcorporationsand
localgovernments.
Naomi KanazawaManagement Planning Group, General Affairs & Administration Division, TEC Engineering Corporation
2�
PHILANTHROPY
TOSHIBA TEC U.K. IMAGING SYSTEMS LTD.
Donations to hospiceTheserviceengineerteamdonateditsChristmaspartyfundstothelocalhospice.
Sale of sweetsSweetsmadebyseveralstaffmembersweresoldin-houseforcharity.
"Singing" dog therapistCharlieisverypopularandcontributestoraisingfundsbecausehemakespeoplelaughandcheersthemupbysingingalldaylong.
Employee healthcareCommunication among employees and employees' health are important toperformbetteractivities. Thehumanresourcegroupcreatesamonthly"HealthNewspaper"anddiscloseshealthinformationtoemployees.Inaddition,fruitsaredeliv-eredtoemployeesonaweeklybasistopromotetheirhealth.
Donations to the raffleThehumanresourcegroupdonatedkitchensupplies,booksand toilet articles for raffle prizes. We as a company donated aDVDplayer for theprize. All theproceedsareused forcharity.
* Raffle: A lottery to raise funds for charity.
Pink DayEmployeeswearpinkclothestospenda"SpecialDay."Group Companies outside Japan
TIM ELECTRONICS SDN. BHD.
Invitation of vocational school studentsWeinvited13vocationalschoolstudentstoourenvironmentalfacilitiestoprovideabriefdescriptionandtourofthefacilities.
Cleanup campaignWealsoparticipated in therivercleanupcampaigninthePenangBotanicGardensinthenorthwestofMalaysia. Approximately35people includ-ing communitygroupmembersand employeescleaneduprivers.
TOSHIBA TEC EUROPE RETAIL INFORMATION SYSTEMS S.A. (UK Operations)
UKOperationsdecidednottosendChristmascardstoclientsandsuppliersforenviron-mentalconsiderationsanddonationstocharities.In-stead,approximately400thousandyenwasdonatedtoestablishthe"MarieCu-rieCancerCare."
Pink DayEstablishinga"PinkDay" towearpinkclothes,employees in
ChertseywhereTOSHIBATECU.K. ImagingSystemsLtd. is
locatedcontributetobreastcancertreatmentthroughfundraising
campaigns. In fiscal 2007,
approximately 750 thou-
sandyenwasdonated.
Elizabeth BurnellHuman Resource Education Group Director
T.T. BUSINESS SERVICE, CO., LTD.
Collection of plastic bottle capsStartinginthepreviousyear,434kgplasticbottlecapswerecol-lectedintotal.
(Vaccine per person = 800 plastic bottle caps)
Donations through Heartfelt VendorsThe total amount of employees' voluntary donations combined with3%oftheproceedsfromsalesisdonated.
TER CORPORATION
Participation in blood drive Monthly cleanup of streets around the business site Provision of parking spaces for school festival sponsored by the social welfare corporation
TEC MANUFACTURING CO., LTD. (former TEC KASHIYA DENKI CO., LTD.)
Participation in blood drive Fundraising campaign Cleanup campaign Leasing parking spaces
28
PEOPLE & TOSHIBA TEC
PHILANTHROPY
TOSHIBA AMERICA BUSINESS SOLUTIONS, INC.
Environmental education for employeesSessionsregardingenvironmentalconsiderationsandinforma-tiondisclosureswereprovidedforemployees.Recyclableecobagsandeco-friendlyproductsincludingmugcups,forksandspoons to use in the office were distributed to the session partici-pants.
Invitation of employees' siblings and children to the officeWe invited employees' siblings and children from the ages of 6 to17toprovideasessionfocusingon"CSR."ThreeNPOedu-cationprogramsandenvironmentalactivitieswereintroducedto children, allowing them to select a "Favorite." 300 thousand dollars (approximately 3.2 million yen) are to be donated to the "Surfrider Fund" selected by children.
Support for the Ocean InstituteWe value the relationship with the local community. Following thepreviousyear,wecontinuetosupporttheOceanInstitute.Employeeswillserveasteamcaptainsinthe"BUILDBOAT"eventandalsosponsorotherevents.
* OthersApproximately200activitiesincludingcharityandsponsorshipactivitieswereachieved.
TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS, INC.
Christmas carolSince2002,wehavebeensharingChristmaswithpeopleathos-pitals,nursinghomesandchurches.Elderlypeopleandchildrenhaveleftwithsmiles.
TOSHIBA TEC INFORMATION SYSTEMS (SHENZHEN) CO., LTD.
Tree-planting activitiesWecontinuetree-plantingactivitieseveryyear.
Donation of Toshiba MFPs (digital multifunction peripherals)
* For more information, see the FEATURE page.
Donations to elementary schoolsIn fiscal 2007, approximately 250 thousand Yuan (approximately 3.75millionyen)wasdonatedtothreeelementaryschools.
Invitation of local elementary school studentsWeinvitedthestudentstounderstandourenvironmentalprotec-tionactivitiessuchasrecyclingforwastedisposal.
Children visiting the Ocean Institute
The Toshiba MFPs were donated to the "Chengdu Panda Base" in Chengdu, Sichuan, P.R.
2�
SUSTAINABILITY MANAGEMENT
ChairedbyanEnvironmentalGroupOfficer, theCorporateEnvi-
ronmentalProtectionCouncilisdesignedtodiscussanddetermine
policiesanddirectionsregardingcorporate-widesustainability.This
Council isconsidered tobeoneof thecommitmentsof theCSR
PromotionCommittee.TheEnvironmentalManagementPromotion
CommitteeasasubordinateorganizationcontrolstheEnvironmen-
talPromotionCommitteeandECP*PromotionCommittee.TheEn-
vironmentalManagementPromotionCommitteereviewsconcrete
measuresforbusinesssitesandplants,while theECPPromotion
Committeedoesforproducts.
* ECP: Environmentally Conscious Product
Environmental Promotion Structure
Practicing Sustainability as an Integrated-group SystemPolicies regarding group-wide commitments toward environmental protection are determined and implemented in order to hand down our irreplaceable Earth in a sound state to the next generation. The TOSHIBA TEC Group creates culture for each employee to practice environmental activities gained from environmental education, while establishing a global system for environmental management promotion and checking activities through environmental management audits and accounting.
EASTER*istheenvironmentalauditsystemdevelopedbyTOSHIBA
Corporationandhasbeenannuallyconductedateachproduction
affiliate of the TOSHIBA Group since fiscal 1993. The features of
EASTERareworkplaceprinciplesandevaluationsateachlevel.
Since fiscal 2006, EASTER has been performed at production and
non-productionsites,inaccordancewiththenewstandardsforthor-
oughcompliance.
* EASTER: Environmental Audit System in TOSHIBA on the basis of Eco-Responsibility
TOSHIBA Group Environmental Audit (EASTER)
Environmental Promotion Structure
TOSHIBA Group Environmental Audit (EASTER)
Audits thecorporate-wideenvironmental manage-ment.
Audits theenvironmentalmanagementandcompli-ancelevels,whilecheckingtheworksiteateachsite.
Auditsmanagementandproduct technology re-lated toECPcreationofeachproduct.
Environmental Technology Audit of Products
Environmental Audit of Sites
Environmental Management Audit
Improvement in the environmental management level and reduction of risks
Corporate Environmental Protection Council
Environmental Management Promotion
Committee
Environmental Protection Officer
Council
ECP Promotion CommitteeEnvironmental
Management Promotion Div.
Environmental Group Officers
Business Group Managers
Environmental Promotion Division Managers of Business Groups
President and CEO
Executives
Affiliates outside Japan
Affiliates in Japan
Business Groups
Activity Results in Fiscal 2007Since fiscal 2005 when the TOSHIBA Group's Fourth Voluntary Environmental Plan was established, the TOSHIBA TEC Group has been pro-
moting its Fourth Voluntary Plan for Environmental Protection targeted for fiscal 2010.
In fiscal 2007, the ratio of environmentally conscious products or ECPs to sales could not reach its target due to impacts for the model structure
ofdigitalmultifunctionperipherals.
ProductionsitesinJapanreachedtheirtargetsthroughmeasurestoreduceimpacts.
Achievements of the Fourth Voluntary Plan for Environmental Protection
Product-related ObjectivesNote: "YES" indicates the goal for 2007 has been achieved, "NO" indicates the goal for 2007 has not been
achieved, and "- (hyphen)" will be evaluated in the target year.
Item Indicator/Objective Goal for 2007 Result in 2007 Evaluation
1) Product eco-efficiency 2.2 times by 2010 relative to 2000*1 1.74 2.59 YES
2) Provision of ECPs
Increase in the ratio of ECPs to sales in compliance with the New Voluntary Environmental Standards defined in 2005 to 60% by 2010
80% 69% NO
3) Certain chemical substances
Abolition of the use of 15 certain substances*2 contained in products by 2010
Mechanism construction
Content inspection started YES
Business Process-related ObjectivesNote: "YES" indicates the goal for 2007 has been achieved, "NO" indicates the goal for 2007 has not been
achieved, and "- (hyphen)" will be evaluated in the target year.
Item Indicator/Objective Goal for 2007 Result in 2007 Evaluation
1) Global warming revention
(1) Reduction of energy-originated CO2 emissions
Production sites in Japan45% reduction in the ratio of CO2 emissions to net output*3 by 2010 relative to 1990
42% reduction 42% reduced YES
Production sites outside Japan6% reduction in the ratio of CO2 emissions to output by 2010 relative to 2004
3% reduction 7% reduced YES
(2) Reduction of CO2 emissions associated with product logistics
18% reduction in the ratio of CO2 emissions to output, associated with TOSHIBA TEC product logistics in Japan by 2010 relative to 2004
3% reduction relative to
2006
15% reduced relative to
2006YES
2) Optimization of resources
(1) Reduction in the total amount of waste generated
Production sites in Japan30% reduction in the ratio of total amount of waste generated to output by 2010 relative to 2000
25% reduction 32% reduced YES
Production sites outside Japan9% reduction in the ratio of total amount of waste generated to output by 2010 relative to 2004
4% reduction 6% reduced YES
(2) Reduction in the amount of waste for final disposal
Non-production sites in JapanAchievement of 0.7% final disposal rate by 2010
1% or less at all sites
1% or less at all sites YES
Non-production sites outside JapanAchievement of 1% f inal disposal rate by 2010
-Average
5.7% at six sites
-
3) Management of Chemicals
Reduct ion in total emissions o f c h e m i c a l substances to air and water*4
50% reduction in emissions of chemical substances to air and water by 2010 relative to 2000 at production sites in and outside Japan
25% reduction in
Japan
37% reduced in Japan
8% reduced outside Japan
YES
*1: TOSHIBA TEC major products. Product eco-efficiency = Value of a product / Environmental impact of a product
*2: 15 substances specified by the TOSHIBA Group*3: Net Output = [Nominal Output] / [Corporate goods price index (electrical equipment) announced by the Bank
of Japan for each year (the index for 1990 is 1)]*4: 449 substances specified by the TOSHIBA Group
Fiscal 200� Results of the Fourth Voluntary Plan for Environmental Protection
Mid-term & Long-term Environmental StrategiesSince fiscal 2005, the TOSHIBA TEC Group has been promoting its Fourth Voluntary Plan for Environmental
Protection targeted for fiscal 2010. The activity has been postponed to fiscal 2012 in accordance with the
first commitment period of the Kyoto Protocol.
TheTOSHIBATECGrouphaspostponeditsactivityrelatedtothe
Fourth Voluntary Plan for Environmental Protection to fiscal 2012 in
accordance with the first commitment period of the Kyoto Protocol.
WiththeaimofreducingCO2emissionsthrougheco-productsasa
newgoal,theGroupreinforcesitsactivitiesbysettingahighertar-
getforglobalwarmingpreventioninbusinessprocesses.
Item Indicator Target Reference yea 2008 2010 2012
Eco-products
Product factor 2000 1.88 2.20 2.55
Ratio of ECPs to sales - Set in the future
Effects of CO2 emissions through eco-products 2000 Clarifiy data in 2008, set goals in
2009 ← New
15 certain substances contained in products - 80% Abolition Abolition
Eco-process
Global warming prevention
Ratio of energy-or ig inated CO2 emissions
Ou ts ide Japan 2003 12%
reduction
6% reduction
↓16%
reduction
20% reduction
← Higher target
In Japan*1 1990 40% reduction
45% reduction
50% reduction
R a t i o o f C O 2 e m i s s i o n s associated with product logistics
In Japan 2006 24% reduction
25% reduction
25% reduction
Optimization of resources
Ratio of the total amount of waste generated
Ou ts ide Japan 2004 12%
reduction
9% reduction
↓20%
reduction
30% reduction
← Higher target
In Japan 2000 20% reduction
25% reduction
30% reduction
Zero emissions of waste (Final disposal rate)
Ou ts ide Japan*2 - 6.80% 5.50% 0.50% ← New
In Japan - 0.08%0.7%
↓0.08%
0.08%
Rat io o f wa te r intake to output
Ou ts ide Japan 2004 10%
reduction20%
reduction30%
reduction ← New
In Japan 2000 66% reduction
68% reduction
70% reduction ← New
Management of chemicals
Total emissions o f c h e m i c a l substances to air and water
Ou ts ide Japan 2004 40%
reduction38%
reduction36%
reduction ← New
In Japan 2000 66% reduction
68% reduction
70% reduction
*1: Net output rate. 20% reduced in the electricity CO2 emission factor by fiscal 2001 relative to fiscal 1990 and being maintained later.
*2: Development of infrastructure including recycling routes and incineration facilities is required in relevant countries and regions outside Japan.
Expansion of the Fourth Voluntary Plan for Environmental Protection
Target year extended↓
SUSTAINABILITY MANAGEMENT ENVIRONMENT & TOSHIBA TEC
�0
��
SUSTAINABILITY MANAGEMENT
In terms of the TOSHIBA TEC Group's products, raw materials and
componentsareprocuredfromsuppliers,processedandassembledto
build products. Finished products are transported to distributors or ware-
housesbyoutsourcedforwardingagents.Then,end-of-useproducts
arecollectedfromcustomerswherepossibleforreuseandrecycling.
Thediagrambelowshowsenvironmentalimpactsateachstageofa
productlifecycle:
The environmental impacts at the production stage contain 9,726 tons
Environmental Impacts throughout the Life Cycle
Environmental Impacts in Fiscal 200�On one hand, the TOSHIBA TEC Group minimizes extraction from global resources, and emissions of pollutants
into the global environment. On the other hand, the Group maximizes environmentally conscious activities such
as the development of environmentally conscious products or ECPs. In addition, the Group strives to reduce en-
vironmental impacts while understanding and analyzing the impacts at each stage of a product life cycle.
ofCO2emittedfromplantsand2,488tonsofCO2 emitted from offices
due to consumption of all energies, 49 tons of chemical substances (449
types of target substances specified by the TOSHIBA Group) discharged
into the air and water, 1.2 tons of waste for landfill disposal, and 2,625
tonsofwasterecycled.
TheamountofCO2 emitted from major products shipped in fiscal 2007
untiltheendoftheirproductlivesisapproximately164,380tons.
Therefore,itisessentialtotakeenergy-savingmeasuresforproducts.
Environmental Impacts in Fiscal 200�
I N P U TFerrous metal 18,640 tAluminum 2,788 tCopper 1,259 tOthernonferrousmetal 1,581 tPlastic 12,143 tRubber 509 tGlass 1,080 tPaper 587 tOthers 9,986 t
Electricity 27,936 MWhGas 279,000 m3
Heavyoil/kerosene 11 kl
Electricity 7,750 MWh
Electricity 400,927 MWh
O U T P U T
CO2fromelectricity 2,488 t
CO2fromfuel 1,572 t
CO2fromelectricityattheproductusagephase 164,380 tTransferredchemicalsubstancesincorporatedintoproducts 148 t
Notes:*1: Target data tabulated: TOSHIBA TEC Corporation and its affiliates within Japan. However, "Office"
applies to TOSHIBA TEC Corporation.*2: INPUT of raw materials/components procured:
1) INPUT for TOSHIBA TEC Corporation is calculated from material procurement data using the TOSHIBA Group proprietary method.
2) INPUT for affiliates is an estimated amount calculated from material composition of major products.
Waterresources 178,000 m3
Chemicalsubstances 217 t
Fuel use 22,932 GJ
Weightofend-of-useproductscollected 3,016 t
Amount recycled 2,892 t
Business Process
R&D and Design
Use of Products
Collection/ Recycling
Office
Product Logistics
Manufacturing
Procurement
*3: Target chemical substances: 449 types specified by TOSHIBA Corporation.*4: Product logistics: All CO2 for outsourcing.*5: CO2 at the product usage phase: Amount of CO2 emitted from major products
shipped in fiscal 2007 until the end of their product lives.*6: The electricity CO2 emission coefficient is 0.425 kg-CO2/kWh announced by the
Federation of Electric Power Companies of Japan.
CO2 9,726 tSOX 0 tNOX 0 tSmokeanddust 0 t
Chemical substances 49 t
BOD 17.5 tSS 6.3 tN-hexane 2.3 tAmountofdrainage 178,000 m3
Amountofwasterecycled 2,625 tVolume of waste for final landfill disposal 1.2 t
ECO-PRODUCTS
Concept regarding Product Development
Contribution to the Reduction of Environmental Impacts on Society through the Provision of Environmentally Conscious Products or ECPsTOSHIBA TEC Corporation develops ECPs, where environmental impacts are reduced throughout their
product life cycles, and accelerates its activities under the TOSHIBA Group’s eco-efficiency indicator
"Factor T."
TOSHIBATECCorporationcreates "ECPs"withenvironmental
impactsreducedthroughout theirproduct lifecycles*. Mostof the
environmental impactsgenerated throughoutaproduct lifecycle
aredeterminedat theproductplanninganddesignstages, thus,
TOSHIBATECCorporationfocusesontheupperproductdevelop-
mentstage.
Inaddition to the reductionofenvironmental impacts, theeco-
efficiency indicator "Factor T," which incorporates customer usability
andsatisfactiontowardTOSHIBATECproductsas"productvalue,"
hasbeenoperatingtoapplydatatoproductdevelopmentandmake
information public since fiscal 2004.
TOSHIBATECCorporation iscommittedtocreatingproducts that
furthersatisfycustomers,aswellasreducingmoreenvironmental
impacts.
* Product life cycle: All stages from materials procurement, manufacturing and transportation, through to usage, recycling and disposal
Environmentally Conscious Product Development
Focusing on compliance with laws and regulations in and outside
Japan,conformitywiththeGreenPurchasingLaw,andacquisition
ofmajorenvironmentallabelssuchasJapaneseEcoMark,German
BlueAngelandInternationalENERGYSTAR®Program,TOSHIBA
TECCorporationworkstowarddevelopingproducts incompliance
withsuchstandards,startingattheproductplanningstage.Inad-
dition,TOSHIBATECCorporation ispreparingforcompliancewith
theEUEuPDirectiveandEUREACHRegulation,whicharetobe
embracedinthefuture.
For voluntary activities, "Enhancement of product eco-efficiency,"
"ProvisionofECPs"and"Abolitionof theuseofcertainchemical
substances" defined as product-related objectives in the Fourth Vol-
untaryPlanforEnvironmentalProtectionarehighlighted.
In termsof "ProvisionofECPs," the "VoluntaryEnvironmental
StandardsforEachProduct*" are specified to prescribe the indus-
try’s top-level requirements forenvironmentalconsiderations for
eachproduct,tocreateECPs,andaredeterminedasthegoalsfor
productdevelopment.The"VoluntaryEnvironmentalStandardsfor
Each Product" define environmental considerations at each stage
ofaproductlifecycle,basedontheneedforreducingenvironmen-
tal impactsthroughoutaproduct lifecycle. Thisactivityhasbeen
conducted since fiscal 2001. However, TOSHIBA TEC Corporation
has reviewed the previous standards, specified and been operating
newstandardswithhighinhibitionsincethecommencementofthe
Fourth Voluntary Plan for Environmental Protection in fiscal 2005.
* URL for Voluntary Environmental Standards for Each Product
http://www.tec.jp/env/pos2.htm in Japanese only http://www.toshibatec.co.jp/gcompany/env/eco12.htm in Japanese only
In fiscal 2007, products in compliance with the Voluntary Environmental
Standardsoriginatedinproductgroupsofbarcodeprinters,POStermi-
nalsandelectroniccashregisters.ThetargetratioofECPstosalesin
compliance with the New Voluntary Environmental Standards by fiscal
2010 is 60%, and 69% has been achieved in fiscal 2007.
TOSHIBATECCorporationdisclosesinformationonproductsincompli-
ancewiththeVoluntaryEnvironmentalStandards,whileshowingthe
TOSHIBAGroupEarthProtectionMarkintheproductbrochure.
ThefollowingshowsanexampleofproductsincompliancewiththeVol-
untary Environmental Standards in fiscal 2007:
Barcode Printer B-SX8R
Barcode Printer B-8�8
JIMCOM SJ-��00
Electronic Cash Register MA-20��
ENVIRONMENT & TOSHIBA TEC
�2
��
In fiscal 2004, TOSHIBA TEC Corporation introduced an "eco-effi-
ciency" concept, in which the value of a product and the product's
environmental impactsare related,andhasbeen implementing
"Factor T," which compares the eco-efficiency of a product in the
year subject to assessment to the eco-efficiency of a product in the
benchmark year. Eco-efficiency is calculated by dividing the "value"
ofaproductbytheproduct’s"environmentalimpact."Thelowerthe
environmental impactandthehigher thevalueof theproduct, the
greater is the eco-efficiency. The value of a product is calculated
based on Quality Function Deployment or QFD, taking the voice of
customersintoconsiderationincludingusabilityandcustomersatis-
factiontowardTOSHIBATECproducts.Theenvironmentalimpact
ofaproductiscalculatedbasedonLifeCycleAssessmentorLCA,
takingintoconsiderationvariousenvironmental impactsthroughout
its life cycle. For integrating environmental impacts, TOSHIBA TEC
CorporationusesLifeCycleImpactassessmentMethodbasedon
EndpointmodelingorLIME,whichwasdevelopedbytheResearch
Center forLifeCycleAssessmentof theNational InstituteofAd-
vancedIndustrialScienceandTechnologyorAISTincollaboration
with the Japanese government's LCA project.
Eco-efficiency "Factor T"
Factors for Major Products and Improvements
Factor 2.�� (in 200� relative to 2000) Factor 2.�0 (in 200� relative to 2000)
Product name/model name
Digital MFP e-STUDIO��� Electronic Cash Register MA-20��
Main improvement in value
Value factor �.�8PapertobereusedwitherasabletonerLargebuttonsand icondisplayintroducedonthecontrolpanel
•
•
Value factor 2.88ImprovedvisibilityImprovedoperabilityPromptness
•••
Main improvement in environment
�/Environmental impact factor �.�0ReducedpowerconsumptionReducedweight
••
�/Environmental impact factor 0.�0ReducedstandbypowerReducedhazardoussubstances
••
The factor indicateshowmany times theeco-efficiencyof the
benchmark product is to be the eco-efficiency of a product subject
toassessment. Thehigher theeco-efficiencyof theproduct, the
largerthefactorbecomes.
In terms of "Enhancement of product eco-efficiency" in the Fourth
VoluntaryPlanforEnvironmentalProtection,TOSHIBATECCorpo-
ration aims to attain 2.2 as the factor by 2010 relative to fiscal 2000.
The followingshowsanexampleof factors formajorproducts.
"Valuefactor"isarelativevalueofaproductsubjecttoassessment
relativetothebenchmarkproduct,and"1/Environmentalimpactfac-
tor"isalsoarelativevalueoftheenvironmentalimpact.
ECO-PRODUCTS
Definition of "Eco-efficiency"
Eco-efficiency = Value of a product
Environmental impact of a product
Definition of "Factor"
Factor = Eco-efficiency of a product subject to assessment
Eco-efficiency of the benchmark product
= Value factor x (1/Environmental impact factor)
Green Procurement
Promoting Environmental Considerations toward Suppliers and Procured Products, to Provide Environmentally Conscious Products or ECPsThe environmental protection assessment on suppliers and the environmental performance survey on
procured products are conducted. Relevant data is utilized in the design, production and procurement
divisions.
ToprovideECPs,TOSHIBATECCorporationaimstoprocureitems
with lowerenvironmental impactsfromsuppliers,whoactivelypro-
moteenvironmentalprotection,while implementinggreenprocure-
mentattheprocurementstageofrawmaterialsrelatedtoproducts.
The"GuidelinesforGreenProcurement"havebeenformulated in
cooperationwithTOSHIBACorporation.
Promotion of Environmental Protection at Suppliers
TOSHIBATECCorporationgivesprecedencetosuppliers,whoare
activelypromotingenvironmentalprotection,forprocurement.
Environmental Protection1)Setupanenvironmentpolicy.2)Maintaintheenvironmentalprotectionsystem.3)Establishsystemsforeducationandtocheckwhethereduca-
tionisprovided.
Control on Whether Environment-Related Substances are Contained in Delivered Items
Werequestsupplierstoprovideitemswithlowerenvironmentalim-
pactsincompliancewithenvironment-relatedlaws,regulationsand
standards.
Control on Whether Environment-Related Substances are Contained1)Thoroughlymakecontrolonwhetherenvironment-relatedsubstanc-
esarecontainedindelivereditemsknowntorelevantdivisionsandsuppliers.
2)Satisfy requirements formanagementenvironment-relatedsub-stances.
3)Respondtothesurveywhetherenvironment-relatedsubstancesareused.
4)Obtaininformationrequiredtorespondtotheabovesurvey.5)Performanalysisandmeasurement,andobtainanalysisresultsfrom
suppliers (when necessary).6) Investigate and understand suppliers' control system.
Data Utilization
Environmentalperformance informationdata isprovided fromthe
greenprocurementsupportsystemtovariousin-housesystemsvia
theglobalcomponentdatabase,andutilizedinthedesign,produc-
tionandprocurementdivisions.
Component search system screen
Brochure purchasing specifications
Numbering purchased components by the
component information division
Provision of component information
RoHS Compliance
Component search system ECAD EXCEL tool Configuration
list system
Design support system
OCA
[Export Control Div.] master
Characteristic information
Numbering information
Standard component information
Manufacturing end information
Purchase result information
STC assessment result
Delivery schedule information
Green procurement support system
Product compliance information
Component Database and Design Support System
Component search system screen
ECO-PRODUCTS ENVIRONMENT & TOSHIBA TEC
��
��
Collection & Recycling System for Retail Solution Equipment
Collection and Recycling of End-of-Use ProductsTOSHIBA TEC main branches and branches collect end-of-use retail solution equipment. End-of-use copi-
ers are collected and recycled at nine bases throughout Japan.
Asa responsible top innovatorofPOSsystems,TOSHIBATEC
Corporationcollectsandrecyclesend-of-useretailsolutionequip-
mentfromitscustomers.
Thecollection&recyclingsystemisexpandedtoHokkaido,Tohoku,
Kanto,Chubu,Kansai,Chugoku&Shikoku,andKyushuDistricts,to
conductfull-scaleoperationsineachdistrict.
Recyclingisimplemented,withtheaimofmanuallydismantlingcol-
lectedequipment,separatingtheequipmentintoeachelementand
expandingrecyclingmaterials.
TOSHIBATECCorporationcollectsandrecyclesend-of-usecopiersin
cooperationwithitscustomers,TOSHIBATECBusinessSolutionCorpo-
ration as its distribution source, and TERM CORP. as its recycling firm.
In 1998, collection and recycling of end-of-use copiers started in the
TokyoandKanagawaregions,andhasbeenexpandingitsgeographic
coveragetoninebasesthroughoutJapan.
Collectedcopiersaremanuallydismantledintoeachelement,inorderto
facilitate the recycling process. As a result, over 98% of end-of-use copi-
erscollectedarerecycled.
Inaddition,byparticipatingintheRecycledEquipmentExchangeSys-
temwithintheJapanBusinessMachineandInformationSystemIndus-
tries Association or JBMIA, to increase its product collection efficiency,
TOSHIBATECCorporationrecoversitsownend-of-usecopiers,which
othercompanieshavecollected.
Collection and Recycling of CopiersCollection & Recycling System
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Hokkaido
Tohoku
Kanto
Chubu
Kansai
Chugoku & Shikoku
Kyushu
TOSHIBA TEC Main BranchTOSHIBA TEC Branch or Sales OfficeIntermediate treater
Dismantling
Example of an end-of-use product collected
FeaturesTOSHIBATECMainBranches,Branches and Sales Offices in 54 areascollectend-of-useretailso-lutionequipmentfromcustomers.Anyend-of-use retail solutionequipment iscollected,regard-lessofmanufacturer.Disposalconsignmentatthere-questofcustomersisconductedforafee.Thoroughmanualdismantlingandseparationachievehighrecy-cling efficiency and reduce waste.
•
Collection and recycling baseExchange center*1
Collection depot*2
Sapporo
Sendai
Chiba
YokohamaNagoya
Kanazawa
FukuokaHiroshima
Osaka
Note: *1: JBMIA exchange center *2: JBMIA local collection base
Collection & Recycling System
Manual dismantling
ECO-PRODUCTS
For a fee
For a fee
Product Manufacturing
Chargeable collection by Sales Groups of TOSHIBA TEC Main Branches/Branches
Sales
Lease companies
Customers
Thermal recycling(Conversion to solid fuel
or thermal energy)
Future approachesFuture approaches
Reuse
Future routineCurrent routine
Material recycling(Metal forging and plastic liquefaction)
TOSHIBA TEC Corporation
Reuse (Service parts)
Maintenance service companies
Storage by Logistics & Administration Groups of TOSHIBA TEC Main
Branches/Branches
Industrial waste treaters consigned by Logistics & Administration
Groups of TOSHIBA TEC Main Branches/Branches
Intermediate treatment (Manual dismantling)
(Selection, dismantling, separation)
Intermediate treatment (Each material → crushing)
Landfill disposal (Appropriate disposal)
ENVIRONMENT & TOSHIBA TEC
��
ECO-PROCESS
Energy-savingactivities through improvements inmanagement
andinvestmentsinfacilitiesareconductedatplantsinandoutside
Japan, inorder to reduceCO2emissionsassociatedwithenergy
consumptions.
In fiscal 2007, CO2emissions inJapanremainedunchangedcom-
paredwith fiscal2006butwerereducedby43%relative to fiscal
1990. Energy-saving activities were conducted through investments
in facilities by replacing with high-efficient air conditioning systems
and lighting fixtures, as well as continuous improvements in man-
agement in fiscal 2007.
CO2emissionsatplantsoutsideJapanwerereducedby7%relative
to fiscal 2006, through improvements in management, by eliminat-
ingunnecessarypowerfacilities includingairconditioningsystems
and lighting fixtures.
Minimizing impacts due to Increase in En-ergy Consumptions
Reduction of CO2 Emissions Associated with Business ActivitiesThe reduction in CO2 emissions associated with business activities is undertaken. The TOSHIBA TEC Group
does not emit any greenhouse gases other than CO2.
In fiscal2007,CO2emissionsassociatedwithproduct transport
were reduced by 25% relative to fiscal 2006 through improvements
in load and delivery route efficiencies despite the reduced produc-
tionvolume.
Promoting Energy Conservation Associated with Logistics
18,000 16,938
9,724 9,804
(t)
16,000
14,000
12,000
10,000
8,000
6,000
4,000
2,000
01990 2005 2006 2010 (Target)
(Fiscal year)
9,7268,673
2007
CO2 E m i s s i o n s
CO2 Emissions at Production Sites in Japan
CO2 E m i s s i o n s
40,000(t)
35,000
30,00026,600
30,33332,770
25,000
20,000
15,000
10,000
5,000
02004 2005 2006 2010 (Target)
(Fiscal year)
30,505
37,539
2007
CO2 Emissions at Production Sites outside Japan
0
500
1000
1500
2000
2500
2006 2007 2012 (Target)(Fiscal year)
(t)
1,995
1,572 1,562
1,995
1,562
CO2 E m i s s i o n s
1,572
CO2 Emissions Associated with Product Transport
Note: The Retail Solution Business, Document Systems Business and Auto-ID & Printer Business Groups apply.
��
ECO-PROCESS
Reducing the release of chemical substancesChemicalsubstancesarehandledbasedonthreepolicies:"avoiduse
ofhazardoussubstancestothemaximumextentpossible,""promotere-
ductionandsubstitutiontothemaximumextentpossible,"and"subject
usetoappropriatecontrols."SubstancescoveredbythePRTRLawof
Japanandotherenvironment-relatedlawsandregulationsareclassi-
fied into three types: "prohibition of use," "reduction in use" and "control
ofrelease."Intermsof"reductioninuse,"theTOSHIBATECGroup
strivestoreducethereleaseofchemicalsubstances,whichhaveadi-
rect impact on the environment. In fiscal 2007, the release of chemical
substancesincreasedby3%inJapanand5%outsideJapandespite
improvements in management, compared with fiscal 2006.
The TOSHIBA TEC Group has abolished the use of Ozone-Depleting Substances.
Control of Chemical Substances used in the Manufacturing Process
Reducing the amount of waste generatedIn fiscal 2007, the total amount of waste generated was reduced by 14%
in Japan and 4% outside Japan compared with fiscal 2006. Expanded
useofreturnablecontainersinplaceofcorrugatedcardboardstodeliver
componentsandunitsreducedthetotalamountofwastegenerated.
Zeroemissionsofwasteweremaintainedatsevenproductionsitesin
Japan in fiscal 2007. Insufficient conditions for reduction in the amount
of waste for final disposal through incineration facilities in relevant coun-
triesandregionsoutsideJapanresultedinanaverageof5.7%final
disposalrateatproductionsitesoutsideJapan.
Waste Generation in Business Activities
Waste Reduction Associated with Business Activities and Control of Chemical Substances
Release
78.34
47.24
10
0
20
30
40
50
60
70
80
(Fiscal year)2010 (Target)200620052000
90
49.46
35
2007
44.06
(ｔ)
Release of Chemical Substances at Production Sites in Japan
Release
29.5
26.4 25.8
(Fiscal year)2010 (Target)200620052004
27.0
23
2007
5
0
10
15
20
25
30
35(ｔ)
Release of Chemical Substances at Production Sites outside Japan
5,000 4,689
3,208 3,136
(t)
4,500
4,000
3,500
2,500
2,000
3,000
1,500
1,000
500
02000 2005 2006 2010 (Target)
(Fiscal year)
2,7113,054
2007
Total Waste Generation
Waste Generation at Production Sites in Japan
2,143
2,632 2,599
3,500
2,500
2,000
3,000
1,500
1,000
500
02004 2005 2006 2010 (Target)
(Fiscal year)
2,928
2007
2,492
(ｔ)
Total Waste Generation
Waste Generation at Production Sites outside Japan
�8
ENVIRONMENT & TOSHIBA TEC
Environmental Activities with SocietyCommunication is enhanced throughout a variety of media, for people in different positions to understand
the TOSHIBA TEC Group’s environmental management and advance environmental activities together.
TheTOSHIBATECGroupstatesinitsCorporatePhilosophy;"Weput
concernfortheenvironmentasapriorityinallourbusinessactivitiessoas
to protect people's safety and health as well as the world's natural resourc-
es."Therefore,theTOSHIBATECGroupiscommittedtoaddressingen-
vironmentalissueswithagenuineattitude,tobuildasustainablesociety.
However,itisessentialnotonlyfortheTOSHIBATECGroupbutalsofor
peopleindifferentpositions,torecognizesuchacommitment,inorder
toaddressenvironmentalissuesinsocietyandadvanceenvironmental
activitiestogether.Thus,theTOSHIBATECGroupisimprovingcommu-
nicationsthroughoutavarietyofmedia,forpeopletounderstanditsstance
andactivitiestowardenvironmentalprotection.
Concept regarding Environmental Communication
Environmental Report & WebsiteTheTOSHIBATECGrouphasbeenissuingEnglishandJapaneseedi-
tions of its Environmental Report since fiscal 2000. It has been issued as
a CSR Report since fiscal 2006.
The Ohito Business
Center andMishima
BusinessCenterhave
beenissuingtheJapa-
neseeditionoftheirEn-
vironmentalReports,to
discloseinformationto
localcommunitiesand
administrations.
Updatedinformationregardingenvironmentalreports,effortstowardenvi-
ronmentalprotection,andenvironmentallyconsciousproductsorECPsis
introducedonthewebsites.
SOCIAL AND ENVIRONMENTAL ACTIVITIES URLhttp://www.toshibatec.co.jp/csr/report/index.html
Inquiries about Social and Environmental Activities (CSR) URLhttp://www.toshibatec.co.jp/contacts/csr/index.html
Environmental Public Relations
Ohito Business CenterMishima Business Center
In-house Public RelationsExamplesofpublicrelationsatbusinesssitesareintroduced.
ECP Display Area in Ohito Business CenterEfforts toward the Fourth Voluntary Plan for En-
vironmentalProtection,productsincompliance
withtheVoluntaryEnvironmentalStandards,
examplesofECPimprovement,andpanelsex-
hibitedattheTOSHIBAGroupEnvironmentalExhibitionaredisplayed
intheECPdisplayareaoftheengineeringdivision.
Environmental NewsInaddition to topicssuchas "Environmental
Month," "3RPromotionMonth"and "Global
WarmingPreventionMonth,"monthlypromotion
itemsareintroduced.
Environment Display Area and Electronic Bulletin Board in Mishima Business CenterTheenvironmentalpolicy,organization,prog-
ressoftheplanandenvironmentalnewsare
postedonthein-housedisplayareanearthe
maingate.Inaddition,textual informationis
alsoprovidedwiththeuseofanelectricbulletin
board.Electricityusedforthiselectricbulletinboardisfurnishedbyin-
housewindpowergeneration.
ECP display area
Environment display area (IMS area) and electric bulletin board
Sustainability ManagementEnvironmentalPromotionStructureEnvironmentalActivitiesMid-term&Long-termEnvironmentalStrategiesEnvironmentalAccountingEnvironmentalManagementatBusinessSites
Eco-ProductsDevelopmentofEnvironmentallyConsciousProductsReductionofEnvironmentalImpactsGreenProcurementCollectionandRecyclingofEnd-of-UseProducts,ReuseofEnd-of-UseComponentsEnvironmentalLabelandGreenPurchasingLaw
Eco-ProcessGlobalWarmingPreventionandEnergyConservationWasteReductionandResourceConservationControlofChemicalSubstancesReductionofEnvironmentalImpactsonLogistics
Environmental Communication(July 2008)
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For more information on environmental information, see the URL below:http://www.toshibatec.co.jp/csr/environment/index.html
Inquiries about Social and Environmental Activities (CSR)
Eco-ProductsSOCIAL AND ENVIRON-MENTAL ACTIVITIES
Environmental news
ENVIRONMENTAL COMMUNICATION
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OVERSEAS ACTIVITIES
And if, in environment terms, TOSHIBA were going beyond their area…
As you know the environment is everybody’s business!ThisisourTOSHIBAgroup’senvironmentalpolicyforproductsand
plants.Butwewanttogofurtherandfurther;weareanxioustobelo-
callyimplicatedintheregion,bringourknowledgeandtechnicalknow-
howintoenvironmentprotection.Thatiswhyforafewmonthsnowwe
havebeenlinkedtothewaterandwaterylandscapeNationalOffice
“ONEMA” to help them in the analysis of migratory fish.
To know how to count and analyze large Atlantic fish that come to breed
inriversteachesusmuchaboutthecompositionofspeciesstocking
and number of fishes, and it allows also the quality evaluation of water.
Fish become integrated into elements of the water biological quality
suchasplanktonandotheraquaticspecies.
SoinaccordancewithsomeEuropeaninstructionsONEMAisnowin
charge of the fish check-up network.
Up to now, fish counting has been made by electronical systems located
instrategic«crossingpoints»inrivers.Therearetwostations,oneat
thefootofthebattlementsofEUcastleontheBRESLEandtheother
oneontheVARENNEinTORCYLEPETIT.
OurparticipationtargetistogointopartnershipwithONEMA,thede-
partmental Federation of fishing and the secondary school of Dieppe for
vocationaltraining.
We are going to restore and improve at first the existing counting sys-
temswiththehelpofstudentsandtechnicalmeans.
Those WHEASTON systems are only able to count fish in three prede-
termined«small,mediumandbig»categories.Thislimitedevaluation
doesnotallowtheanalysisofimportantdatatobetterknowthefish
passingthrough.Sointhesecondphase,wewouldliketomakethe
countingmoreprecisewiththehelpofaCCDcamera.
France TOSHIBA TEC EUROPE IMAGING SYSTEMS S.A.(TEIS)
Overseas ActivitiesWe introduce some environmental activities in our overseas network.
We should be able then to distinguish the shape of fish seen, species
andothercharacteristics.
Sea trout is also called salmon trout or silver trout. This migratory fish
canadaptitselftoourriversfreshwateraswellastotheseasaltedone.
Itcomesinriverstobreed…Youngtroutsspendtherefromonetotwo
yearsatatimebeforemovingtothesea.
Their size can reach 90 cm and their weight 10 kg.
ITALY
MONACO
SPAIN
ANDORRA
SWITZERLAND
CORSE
BELGIUM
NETHERLANDS
LUXEMBOURG
GERMANY
UNITED KINGDOM
Paris
Lyon
Marseille
Verdun
ClermontFerrand
Strasbourg
Besançon
Quimper
Nantes
Orléans
La Rochelle
Caen
Amiens
Le Havre
Reims Metz
Bastia
Lille
Dijon
NiceCannes
Bordeaux
Limoges
Toulouse Montpellier
PartenairesdeI'Environnement
T.E.I.S EU RIVER
TORCY RIVER
River Varenne
Electronicalcomplexesrunbymicroprocessorsarehiddenbyriversto
give us information about fish passing through.
Whoknewthat?
Objective of the visit1. Itisatopmanagementcommitmenttowardsenvironmentalpro-
tectionandEASTER.
2. Toensure theconsignede-wastedisposalvendordisposesof
ourwasteappropriatelyandaccordingtoMalaysianLawpertain-
ing to e-waste, Environmental Quality (Schedule Wastes) Regu-
lations2005.
ENVIRONMENT & TOSHIBA TEC
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OVERSEAS ACTIVITIES
Visit to E-Waste & Precious Metal Recovery Plant by TIM Manag-ing Director (Top management’s commitment toward waste recycling)
Malaysia TIM ELECTRONICS SDN. BHD. (TIM)
Visiting to the e-waste and precious metal recovery plantTIMMD,Mr.H.Yamanakapersonallyvisitedthee-wasteandpre-
ciousmetalrecoveryplanttoseehowtheprocesswasdone.
They checked the competency of the vendor, and confirmed DOE*
license,CouncilPermitandPoliceLicensewereavailableandvalid.
Process flow:
received e-waste from TIM → crush → screen → separator (light &
heavy) → acid tank → electrolysis → lab to analysis content → dry
into powder → melt to bar
Amongtherecoveredmaterialsaregold,cooper,brass,aluminum
andothersmetals.
All theserecoveredmaterialswillbe transformed intobarsbefore
beingsoldonthelocalmarket.
* DOE: Department of Environment Malaysia
The meeting with recycler.
Scrap metals sorted from Waste Electrical and Electronic Equip-ment.
Sample of real metals possible reducing.
MD’s CommentGoodeffort,activitiesgoodfor theenvironmentshallcontinue for
futuregenerations.
Company name: Natural Arrangement Sdn Bhd
Location: Lunas, Kedah
Date: June 27, 2007
Person in-charge: Ms. Goh Mei Lin
Facilities: Latest technology of E-Waste
& Precious Metal Recovery
Plant.
Waste items collected: 1. E-waste
2. PCB, FCBA
3. Computer component
DOE code: SW110, SW114
Standards obtained: ISO 9001 and ISO 14001
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THIRD-PARTY COMMENTS
Third-Party Comments
Dr.TakeshiShinodaProfessor of College of Social Sciences, Ritsumeikan University, Japan
Dr. Shinoda received a doctorate of Economics from the Graduate School of Economics, Nagoya University.His field of specialization is socioeconomics.Dr. Shinoda is a member of the Japan Society of Political Economy, Japan Association for Evolutionary Economics, and Japan Association for Northern European Studies (JANES).
His current research themes include new economic and social governance in globalization, and comparative research on work-life balance. His target regions include North Europe and Latin America.
ComparedtotheCSRReport2007,theCSRReport2008featurescon-
creteapproachestophilanthropy.Thevoicesofemployeeswhopartici-
patedintheactivitiesareincludedtogivethereportafriendlyandeasy
toreadatmosphere.Asaresult,thedirectiontoconductcorporate-wide
CSRactivitiesissetupthroughoutthereport.Currently,manycorpora-
tionsimplementCSR.CSRactivitiesseemtobesteadilyimplemented
bydraftingpolicies,settinggoalsandestablishingoperatingsystems.
However,onlytopmanagementorexecutivedivisionsareinvolvedin
CSRatsomecorporations.CSRachievessignificantresultswhen
everyemployeeworksontheseactivitiescohesively.Therefore,each
employeeisrequiredtobeawareofCSR.Since2004,TOSHIBATEC
Corporationhasbeenconductingsurveysonwhetheremployeesprac-
ticeitscorporatephilosophyinaconstructivemannerattheirworkplaces
includingaffiliatesinandoutsideJapan.It is importanttointroduce
actualactivitiesinthe"CSRReport2008"inafriendlymanner,togain
corporate-wideinterestinCSRthroughouttheactivities.Anevenfriend-
lierreportmayhavebeencreatedifthevoicesofemployeeshadbeen
included,suchasdifficultiesindevelopingenvironmentallyconscious
products,commentsandopinionsonenvironmentaleducationseminars
providedforemployeesineveryposition.The"CSRReport"isnotonly
for stakeholders. I recognize the TOSHIBA TEC Group defines its "CSR
Report2008"asatoolforcorporate-wideeducationalcampaigns.
Now,Iwouldliketopointoutthedescriptions.
First of all, with regard to the "Fourth Voluntary Plan for Environmental
Protection" starting in 2004, the TOSHIBA TEC Group's efforts to specify
andsuccessfullyoperatethestandardswithhighinhibitionhaveim-
proved significantly. In addition, indications of not only target ratios but
alsotargetamountsareappreciated.However,Iamconcernedabout
theincreaseintheratioofCO2emissionsoutsideJapan.Thereduction
intheamountofCO2emissionsisamajorglobaltrend.Ibelievethe
TOSHIBATECGroupincludingitsproductionssitesoutsideJapan,as
aglobalenterpriseneedstoreviewitswayofestablishingthereduction
targetamount."EnvironmentalAccounting"isprovidedonthewebsite,
inplaceofinthe"Report"starting2008edition.Easeofreadingfor
stakeholdersistakenintoaccount,however,"EnvironmentalAccounting"
isessential,thus,Isuggestincludingitinthe"Report."
Secondly, I would like to comment on the social aspect. For employees,
action plans with specific goals regarding the environmental approach
havebeendevised.However,concretegoalsandactualconditionsof
the approach need to be reported. For example, to what extent child-
careleaveisusedandtowhatextenttargetutilizationisexpected.
When specific values are indicated, awareness of such support systems
increasesandissuesregardingthesystemsbecomemoreapparent.In
the"TOSHIBAGROUPCSRREPORT,"utilizationresultsarelisted.Itis
necessary to listen to employees and reflect their opinions in the report,
inordertoconductcorporate-wideCSRactivities.
Next,inregardtophilanthropy,thereportshowsavarietyofactivities
areexpanded.Emphasisonactivitiesincooperationwithcitizensand
localgroupsattractedmyattention.Contributiontothelocalcommunity
andsocietycannotbeenricheduntillocalrequestsarelearnedthrough
cooperationwithsuchgroups.IhopetheTOSHIBATECGroupactively
maintainsandexpandsitscooperativerelationshipwithcitizensandlocal
groups.
Thirdly,IwouldliketocommentonCSRprocurement.IbelieveCSR
procurementisessentialfortheTOSHIBATECGroupasaglobalenter-
prise,whichlocatesitsproductionsubsidiesmainlyinAsiancountries.
Notonlygreenprocurementbutalsoprocurementinconsiderationof
laborandhumanrightscomplianceisneeded.IheartheTOSHIBATEC
GroupwillconductchildlaborsurveysthroughoutAsiathisyear.Itrust
theTOSHIBATECGroupaimstobeanenterpriseinaccordancewith
theUnitedNationsGlobalCompact,whilecontinuouslyapplyingsuch
principles to procurement. For that, periodic surveys may be required.
YouractiveparticipationintheUnitedNationsGlobalCompactasaglob-
alenterprisecanbealsoincludedinthereport,becauseitmusthave
significance for the TOSHIBA TEC Group.
Inconclusion,thequestionnairesonthe2007CSRReportarefullyeval-
uated.Suchresponses,whichshowyourcorporateapproachtoCSR,
canbehighlyregarded.Iexpectyoutoputemphasisonthesequestion-
nairesalsointhefuture.
GRI CONTENT INDEX
GRI Content Index 2006 Edition(GRI : Global Reporting Initiative)
GRI Guidelines and appropriate pages in TOSHIBA TEC GROUP CSR REPORT 2008 are as follows:
�. Strategy and Analysis
1.1 Statement from the most senior decision maker of the organization about the strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.5
2. Organizational Profile
2.1 Name of the organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.1
2.2 Primary products, and/ or services.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.7
2.3 Operational structure of the organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.9
2.4 Location of organization’s headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.1
2.5 Names of countries of the reporting organization. . . . . . . . . . . . . . . . . . . . . . . .P.1
2.6 Nature of ownership and legal form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.1
2.8 Scale of the reporting organization, including: . . . . . . . . . . . . . . . . . . . . . . . . . .P.1
Number of employees; / Net sales or net revenues /Quantity of products or services
provided
�. Report Performers
REPORT PROFILE
3.1 Reporting period for information provided. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.1
3.2 Date of most recent previous report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.1
3.3 Reporting cycle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.1
3.4 Contact point for questions regarding the report. . . . . . . . . . . . . . . . . . Back cover
GRI CONTENT INDEX
3.12 Table identifying the location of the standard Disclosures in the report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.42, Website
�. Governance, Commitments, and Engagement
GOVERNANCE
4.1 Governance structure of the organization, including committees under the highest governance body. . . . . . . . . . . . . . . . . . . . . P.9-10
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.9
4.8 Internally developed statements of mission or values, codes of conduct, and principles.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.6
4.9 Including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, code of conduct, and principles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.10
COMMITMENT TO EXTERNAL INITIATIVES
4.11 Explanation of whether and how the precautionary approach or principle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.10-12
4.12 Externally developed initiatives to which the organization subscribes or endorses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.1, P.42
STAKEHOLDER ENGAGEMENT
4.14 List of stakeholder groups engaged by the organization. . . . . . . . . . . . . . . . . . .P.1
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�. Management Approach and Performance Indicators
<Economic>
<Environmental>
ENVIRONMENTAL PERFORMANCE INDICATORS
MATERIALS
EN1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.31
ENERGY
EN3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.31
EN4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.31
EN5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.30
EMISSIONS, EFFLUENTS, AND WASTE
EN16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.31, P.38
EN17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.31
EN19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.39
EN20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.31
PRODUCTS AND SERVICES
EN26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.32
EN27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.31, 35
TRANSPORT
EN29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.38
<Labor Practices and Decent Work>
Labor Practices and Decent Work Performance Indicators
OCCUPATIONAL HEALTH AND SAFETY
LA8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.22
LA9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.22
TRAINING AND EDUCATION
LA11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.20
<Human Rights>
<Society>
Society Performance Indicators
COMMUNITY
SO1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.11-12
<Product Responsibility>
Product Responsibility Performance Indicators
PRODUCT AND SERVICE LABELING
PR5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .P.17
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CSR REPORT
2008TOSHIBA TEC GROUP CSR REPORT
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Issued in August 2008
CSR Promotion CenterGeneral Affairs & Administration Div.Oval Court Ohsaki Mark East2-17-2, Higashi Gotanda, Shinagawa-ku, Tokyo141-8664 JAPANPhone: +81-3-6422-7039Fax: +81-3-6422-7111URL: http://www.toshibatec.co.jpE-mail: [email protected]
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This report is printed on paper certified by the Forest Stewardship Council (FSC) with “soy ink,” 100% vegetable ink for “waterless printing.”
