CSR-UPDATEGaming with

Responsibility

1CSR Update 2017 |

»Our Responsibility: CSR in 2017

At the Casinos Austria and Austrian Lotteries Group, we see ourselves as pioneers and forerunners when it comes to corporate social responsibility (CSR), and CSR is a mainstay of all our business activities. CSR in the Casinos Austria and Austrian Lotteries Group extends across everything that we do – from player protection and responsible advertising, environmental and climate protection through to social responsibility and the promotion and support of science, research, culture, sport and tourism.

There is virtually no other sector of the economy in which social responsibility is of such central im-portance as it is in the gaming industry. For the vast majority of people, a visit to the casino, a spin of the slot machines or a game on an online gaming platform is a fun leisure pursuit. But some forms of gaming are highly undesirable in society and can also potentially put people at risk of addiction.Ultimately, it comes down to “how” it is done. As the official license holders in a country where the state holds a monopoly on gaming, we set our-selves extremely high standards that go far be-yond the legal requirements. Responsible gaming requires much more than just a comprehensive commitment: extensive knowledge of player pro-tection, appropriate systems to prevent corruption and money laundering and a sustainable approach to the needs and demands of society are all also absolute prerequisites. But our understanding of responsibility extends far beyond this. Our goal is to ensure that the activities of our group benefit Austrian society as a whole. This added value for Austria has been written into our statutes since the group was

founded back in 1967 and is an intrinsic part of our corporate philosophy.Our systematic CSR, responsible gaming and com-pliance management systems ensure that we prac-tice what we preach. We place utmost importance thereby on quality – our CSR management sys-tem, for example, is based on the Austrian CSR Standard ONR 192500 and has been certified by Austrian Standards since October 2017. We do not make abstract commitments to responsible ga-ming, compliance and corporate social responsibility, we translate them into concrete actions and targeted measures and strive to live up to our aim of being the “best in class”. This is demonstrated in the fact that we were the first gaming group worldwide to imple-ment systematic CSR management directly at board level -and were accepted because of this into the United Nations’ Global Compact in 2011.In 2017, we set out and formalized our new CSR Strategy, which is valid until 2020. This bro-chure provides information on our CSR activities throughout 2017. More detailed information on our CSR strategy and activities can be found in our on-line CSR Report for 2017 at www.csr-bericht.cal.at.

Publisher: Casinos Austria AG / Österreichische Lotterien Gesellschaft m.b.H.Producer: Druckerei Janetschek GmbH | Published and produced in Vienna, AustriaPrinted in accordance with the Austrian Ecolabel guidelines for “Printed Materials” on 100% recycled paper from Austria.

Mag. Bettina Glatz-KremsnerDirector Casinos Austria AG,

Österreichische Lotterien Ges.m.b.H.Prof. KR Mag. Dietmar Hoscher

Director, Casinos Austria AG

Dr. Alexander LabakDirector General, Casinos Austria AG, Österreichische Lotterien Ges.m.b.H.

(since 1 July 2017)

2CSR Update 2017 |

Our Mission

About us

Building on over 50 years of experience, we offer gaming, betting and entertainment of the highest standard. Our primary responsibility thereby is to our customers. We are a group of companies whose business activities are shaped by the princi-ple of responsible gaming and a clear, lasting sense of social responsibility. We conduct all our business activities in adherence with the applicable legal and regulatory parameters and our internal rules and regulations, working thereby in close cooperation with the licensing authorities. Our attractive portfo-lio of products and services reflects the diversity of society and provides gaming fun and entertainment of the highest quality.

We are responsible for our employees. The strength of our group is based on their diversity. That’s why all our employees have the opportunity to contri-bute personally to our corporate success according to their qualifications and abilities. In return, we pay fair, performance-based salaries. We encourage the professional development of our employees and support their social commitment and engagement.

Competent management gives us the agility we need and creates an environment in which our employees can work autonomously and responsibly. We place our customers at the center of our activities, encou-rage innovation and practice a constructive culture of learning from mistakes. Each and every one of us is proud to be part of an excellent Austrian enterprise.

We embrace our responsibility to society and sup-port charitable projects. Our tax payments facilitate important social initiatives.

We also bear a responsibility to our shareholders. Efficiency and cost-awareness contribute to ensuring that our business activities generate commensurate value added.

»Casinos Austria, Austrian Lotteries and all the other companies in our group see themselves as service providers with a particularly high level of responsibility to Austrian society. CSR forms a cornerstone of our corporate philosophy: providing added value for Austria and its people was written into our statutes when the group was founded back in 1967.

3CSR Update 2017 |

LOTTERY PICKS PLAYED

INSTANT LOTTERY TICKETS

GAMING TABLES235

CASINO GUESTS IN MILLIONS2.85

SCRATCH-OFF TICKETS41,848,296

ALL PICK SLIP GAMES868,869,782

LOTTO PICKS547,792,121

EUROMILLIONS PICKS156,623,213

BREAK-OPEN TICKETS15,939,121

SLOT MACHINES2,369

VIDEO LOTTERY TERMINALS (WINWIN)

672

Our Group at a Glance

16 WINWIN OUTLETS

BischofshofenKremsKufsteinLandeck

GROUP HEADQUARTERS

Rennweg 44 and 46, 1038 Vienna, Austria

COMPUTER AND LOGISTICS CENTER

MC4, Wiener Neustadt

SALES NETWORK

tipp3 points of sale 3,315 Lottery points of sale 5,131 win2day users 1,049,638

12 CASINOS

BadenBregenzGraz

InnsbruckKitzbühelKleinwalsertal

OUR GROUP IN 2017 AT A GLANCE

LienzLinz/UrfahrMayrhofenSalzburg/Stadt

SchärdingSchwazSteyrVöcklabruck

WelsWels IIWiener NeustadtZell am See

LinzSalzburgSeefeld

VeldenWienZell am See

as of 31.12.2017

WINWIN OUTLET

HEADQUARTERS

COMPUTER AND LOGISTICS CENTER

CASINO

LOTTERY PICKS PLAYED

INSTANT LOTTERY TICKETS

GAMING TABLES235

CASINO GUESTS IN MILLIONS2.85

SCRATCH-OFF TICKETS41,848,296

ALL PICK SLIP GAMES868,869,782

LOTTO PICKS547,792,121

EUROMILLIONS PICKS156,623,213

BREAK-OPEN TICKETS15,939,121

SLOT MACHINES2,369

VIDEO LOTTERY TERMINALS (WINWIN)

672

LOTTERY PICKS PLAYED

INSTANT LOTTERY TICKETS

GAMING TABLES235

CASINO GUESTS IN MILLIONS2.85

SCRATCH-OFF TICKETS41,848,296

ALL PICK SLIP GAMES868,869,782

LOTTO PICKS547,792,121

EUROMILLIONS PICKS156,623,213

BREAK-OPEN TICKETS15,939,121

SLOT MACHINES2,369

VIDEO LOTTERY TERMINALS (WINWIN)

672

TOTAL WORKFORCE BY GENDER

64.4%

35.6%

female male

TOTAL WORKFORCE 2,644 (FTE, AS OF 31.12.2017)

»We are an integrated, international gaming group. Our portfolio of products and services covers the full spectrum of gaming and is a rarity in the global gaming industry for its completeness – casinos, gaming machines, lottery products, sports betting and online gaming all from a single source.

LOTTERY PICKS PLAYED

INSTANT LOTTERY TICKETS

GAMING TABLES235

CASINO GUESTS IN MILLIONS2.85

SCRATCH-OFF TICKETS41,848,296

ALL PICK SLIP GAMES868,869,782

LOTTO PICKS547,792,121

EUROMILLIONS PICKS156,623,213

BREAK-OPEN TICKETS15,939,121

SLOT MACHINES2,369

VIDEO LOTTERY TERMINALS (WINWIN)

672

4CSR Update 2017 |

»Our Value Chain

A value chain is the complete set of activities that a company performs in order to produce its end pro-ducts or services. The figure below shows the resources that are used and the values that are created in our value chain. The aim from a CSR perspective is to ensure sustainability along the complete value chain. Even for a services enterprise like the Casinos Austria and Austrian Lotteries Group, there are many aspects where use of resources, environmental impact and social demands and expectations play an important role.

NEED TO GAMBLE

ONGOING OPERATIONS

CORPORATE SUCCESS

LEGAL, REGULATED GAMING EXPERIENCE

BUILDING UP THE BUSINESS RELATIONSHIP

Long-term development

Medium- and short-term

developmentSetting goals

Customer and guest acquisitionProvision of an attractive and innovative

portfolio of products and services

Measures andprojects

Compliance

GOODS & SERVICES

LEGALEXPERTISE

FACILITIES IT SERVICESHUMAN

RESOURCESFINANCE &

ACCOUNTING

GAMING ANDENTERTAINMENT EXPERIENCE

ADVANCE CONTACTFOLLOW-UP

BETTING & SPORTS-RELATED

SKILL GAMES

LOTTERIESCASINOS IN AUSTRIA

ONLINE GAMINGVLT/SLOT MACHINE BUSINESS

5CSR Update 2017 |

Our CSR Strategy 2020 – Development Process

INTERNAL STAKEHOLDERSEmployees, members of the Management Board

EXTERNAL STAKEHOLDERS

Management Board, CSR Department and CSR Forum

DIRECT STAKEHOLDERSRegulators/authorities, shareholders,

investors, customers/guests, suppliers,contract partners, sales outlets

INDIREKTE STAKEHOLDERresearch institutes/universities,

media, NGOs, player protection organizations, sponsoring partners, external consultants

IDENTIFICATION OF TOPICS

STAKEHOLDERS CONSULTED

STAKEHOLDERS INVOLVED

Consideration of topics from a peer group analysis, from the BU Business Model Canvasses, from the requirements of the ONR 192500 standard and the GRI reporting standard

(2016; aspects, indicators, sector supplements) and from ratings

COMPRESSION AND CONSOLIDATION INTO THEKEY TOPICS FOR THE CSR STRATEGY 2020

Assessment of urgency by 2020

EVALUATION OF TOPICS VIA AN INTERNET-BASED STAKEHOLDER SURVEY

Evaluation of the identified topics by around 400 internal and external stakeholders on a scale of 0 to 10

Evaluation of the influence of the topics on stakeholder assessments and decisions

Evaluation of the relevance of the e�ects of these topics on the achievement of global sustainable development

MATERIALITY MATRIX

Awareness raising

Climate protection

Waste disposalTraining and further education

Responsible gaming

Data protection

Anti-corruption

Anti-money laundering

Corporate governanceSustainable procurement

Supplier management

Indirect economic e�ects

Energy

Materials

Gaming

Environment

People

Health and safety at work

Diversity

REL

EVA

NCE

OF

ECO

NO

MIC

, EN

VIR

ON

MEN

TAL

AN

D S

OCI

AL

IMPA

CT

IMPACT ON STAKEHOLDER ASSESSMENTS AND DECISIONS

VER

Y H

IGH

REL

EVA

NCE

HIGH RELEVANCE VERY HIGH RELEVANCE

HIG

H R

ELEV

AN

CE

»In 2017, we developed and finalized our new CSR strategy, which is valid until 2020. The strategy was deve-loped in a three-step process, which also involved our internal and external stakeholders. The result of this process was a so-called materiality matrix. This matrix serves to identify and present the key CSR topics that are of relevance for our group and our stakeholders.

Process to identify the key topics

Step 1: Identification of topics. Which topics are relevant for the sustainability of our group’s business activities? To answer this question, we consulted five sources: » Peer group analysis » Business Model Canvas for each Business Unit » Requirements of the ONR 192500 CSR Standard » Requirements of the GRI Standard 2016 » Ratings

Step 2: Assessment of the topics. We then asked our internal and external stakeholders to assess the identified topics. Around 400 people participated in the assessment and rated the different topics on a scale of 1 to 10. They were asked thereby to assess the influence of the topics on their own decisions and judgements as well as their respective impact on the goal of achieving global sustainability.

Step 3: Consolidation into key topics. The people directly responsible for CSR in our group were also involved in this phase, namely the Director of CSR as highest decision maker, the CSR Department and the CSR Forum. Following an assessment of their urgency in the period to 2020, the topics were then summarized in a final version of our materiality matrix.

6CSR Update 2017 |

»Our CSR Strategy 2020

At the Casinos Austria and Austrian Lotteries Group, CSR means carrying out all our business activities in a sustainable and responsible manner that exceeds any statutory requirements and regulations. It also means making social responsibility a core principle of our business. A certified CSR management system monitors adherence to these principles. Our CSR activities follow a strategy that was defined in the 2017 reporting year and is made up of three focus areas each with two action fields.

To professionalize our engagement for cor-porate social responsibility, we have in-troduced a CSR management system that complies with the Austrian ONR 192500 Standard “Social Responsibility of Organizations (CSR)”. The effectiveness of this management system has been audited and verified by the Austrian Standards Institute.

Our engagement for CSR is also oriented on inter-national codes of conduct. We are committed to the UN Global Compact and its 10 principles in the areas of human rights, labor, environment and anti-corruption. We are an active member of the international and Austrian Global Compact

networks. Our CSR strategy is aligned to the UN’s Sustainable Development Goals (SDGs) and the OECD Guidelines for Multinational Enterprises. Our CSR reports are compiled according to the Global Reporting Initiative’s (GRI) reporting standards.

We also orient ourselves on the provisions of the Austrian Sustainability and Diversity Improvement Act (Nachhaltigkeits- und Diversitätsverbesserungs-gesetzes – NaDiVeG). We do so voluntarily since this law in its current form does not actually extend to our group.

CSR management system

CSR-STRATEGY 2020

Best in Class for People, Gaming & the Environment

PEOPLE GAMING ENVIRONMENT

TOP EMPLOYER

GOOD FOR AUSTRIA

PLAYER PROTECTION OFTHE HIGHEST QUALITY

COMPLIANCE ONALL LEVELS

CLIMATE ACTION

SUSTAINABLE USEOF RESOURCES

7CSR Update 2017 |

»

Focus Area – People

Top Employer

A central element of the principle of social responsibility is responsibility to one’s employees. A qualified and satisfied workforce is an important prerequisite for corporate success. We do our utmost to be a top employer: ensuring that we provide a healthy and safe working environment, motivating training and education options as well as diversity and fairness all contribute to achieving this goal.

Health and Safety. Physical and mental well-being is a prerequisite for motivated, high-performing employees. We therefore consider it to be of utmost importance to promote employee health and ensure the safety of all our employees.

Good Training and Motivation. The Casinos Austria and Austrian Lotteries Group is committed to of-fering an attractive working environment that encourages innovation and development. We consider it extremely important to provide our staff with excellent training and further education opportunities. We also place great relevance on ensuring our staff enjoy a good work-life balance. Austrian Lotteries has, for example, held full “workandfamily” certification since 2014.

TRAINING AND FURTHER EDUCATION IN 2017 (PER FTE)

0

2

4

6

8

10

12

HOURSMALE FEMALE AVERAGE

11.4

10.610.9

Diversity and Fairness. In the Casinos Austria and Austrian Lotteries Group, we view diversity as a valuable asset. The diversity of our co-workers and their different points of view, experiences and career histories are an integral part of our strong and innovative corporate culture. Our Diversity Roadmap provides an overview of our areas of focus in this field:

GENDER QUOTA BY EMPLOYEE CATEGORY IN 2017 (IN FTE AND %)

CASINOS AUSTRIA AG MANAGEMENT BOARD*

MALE FEMALE

66,67% 33,33%

ÖSTERREICHISCHE LOTTERIEN GMBH MANAGEMENT BOARD* 50,00% 50,00%

HEAD OF DIVISION/SENIOR DEPARTMENT MANAGER 86,42% 13,58%

DEPARTMENT MANAGER/GROUP LEADER 67,61% 32,39%

OTHER EMPLOYEES 61,44% 38,56%

* as of 30.06.2017

GENERATIONS To safeguard succession, we actively strive to recruit young people and offer them an attractive workplace. We also facilitate age-appropriate work and retain the valuable knowledge of our older members of staff for future use in the group.

GENDER Our goal from a gender perspective is to raise the number of women in leader-ship positions in our group. We also want to increase the number of women working in male-dominated areas (IT, casinos/gaming, lottery product sales) and the number of men working in female-dominated areas (HR, marketing).

PEOPLE WITH DISABILITIES We strive to actively raise awareness, break down reser-vations towards people with special needs and ensure that they are strongly integrated into our organization.

AGE STRUCTURE (IN FTE AND %) IN 2017

29.42%

47.07%

<30 years

30–50 years

>50 years

23.51%

EMPLOYEES WITH DISABILITIES

IN FTE % OF TOTAL WORKFORCE

31.18 1.18%

8CSR Update 2017 |

»

Focus Area – People

Good for Austria

The activities of the Casinos Austria and Austrian Lotteries Group should provide added value for Austrian society as a whole. Accordingly, we have entered a range of long-term CSR partnerships to support cultural, sports, science, social and tourism initiatives and to promote social diversity in all these fields.

As an Austrian group of companies, we provide sustainable benefits in many areas: we are a good partner for the domestic economy, we create and secure jobs and we are one of the country’s biggest taxpayers.

We also enter CSR partnerships that provide targeted support for social diversity in the social, humanitarian, cultural, sports and scientific fields. Just some of our longstanding partners

include the Österreichische Volkshilfe social aid organization, the ImpulsTanz dance festival or the Austrian National Library. Each year, we present the Alpha Prize for Literature in cooperation with Vienna Public Libraries and the Casinos Austria Rising Star Award for young musicians in cooperation with the University of Music and Performing Arts Vienna. The Casinos Austria Music Line promotes diverse Austrian music projects out-side the mainstream.

With our internal series of CSR discussion events, we offer our staff the opportunity to find out more about the many and diverse topics that fall under the title of sustainability. 2017 marked the launch of our new “CSR Talks”, a series we plan to continue in future. At the first CSR Talk, experts discussed all manner of aspects pertaining to CSR under the heading “CSR 2.0 – Social Responsibility Under Review”.

We have also been organizing regular “Tourism Talks” in cooperation with the Austrian Hoteliers’ Association since 2011. In 2017, this event was hosted at Casino Zell am See. Through this series of talks, we demonstrate our responsibility as a tourism partner and underscore the role of our casi-nos as leading tourist attractions.

We have been giving our staff the opportunity to spend time volunteering for a good cause on full pay since 2013, an opportunity that more than 700 members of our staff have already grasped. In 2018, we signifi-cantly expanded this corporate volunteering program: each member of our staff can now spend up to five working days per year volunteering for non-profit or social organizations and initiatives.

Our twelve casinos in Austria are sought-after event locations. They thus serve in their local regions as cultural and social hubs and provide important additional impetus for Austrian tourism. In addition, Studio 44 – Austrian Lotteries’ dedicated event venue at our headquarters in Vienna – is also certified to hold so-called Green Events.

Partnerships and activities for the common good

Promoting the principle of sustainability

CORPORATE VOLUNTEERING

9CSR Update 2017 |

»

When our employees know, understand and act in compliance with the applicable laws and corporate guide-lines, they become role models. Each and every new hire in our group is required to complete training on the key local laws and regulations as well as our own corporate rules and guidelines.

In 2017, we worked intensively on the requirements that would be placed on our group when the EU General Data Protection Regulation (GDPR) came into force in May 2018. A project was set up to analyze the required changes and produce a roadmap for their timely completion prior to this date.

Focus Area – Gaming Compliance on All Levels

Compliance plays a central role for companies in the gaming industry. Compliance in the handling of the games and the battle against corruption and money laundering and the provision of the highest possible standards of safety for customers and guests are absolutely imperative for a licensed gaming operator.

Compliance applies to everyone

Highest quality data protection

In 2017, we updated the Casinos Austria and Austrian Lotteries Group Code of Conduct, which serves as the basis for our conduct in all our activities.

The long-established and periodically reviewed pillars of compliance in the Casinos Austria and Austrian Lotteries Group are as follows: » Anti-corruption (ISO 37001) » Data protection (GoodPriv@cy Standard) » Anti-money laundering (ISAE 3000 Standard adapted to the provisions of the 5th EU Anti-Money-Laundering Directive) » Information security (ISO/IEC 27001:2013; "Security Control Standard" (WLA-SCS))

We have a systematically structured and sustainably managed compliance management system based on the ISO 19600 standard in place. We have also begun checking our suppliers for any compliance-related infringements using the Dow Jones database.

10CSR Update 2017 |

»

Focus Area – Gaming Player Protection of the Highest Quality

When it comes to CSR, sustainability and responsibility in its core business are the absolute priorities for any company. In our case this means: we offer responsible gaming of the highest order. We not only meet our regulatory mandate, we also work to advance the standards for player protection and the prevention of gambling addiction.

Our annual Responsible Gaming Academy (RGA) is one of the most important international events in the field of player protection and provides national and international experts with a discussion forum to exchange ideas. In 2017, the 14th RGA focused above all on the effects of online gaming. Since 2016, we have also been hosting our Responsible Gaming Stakeholder Dialog during the RGA.

A decisive factor for the effectiveness of any responsible gaming concept are the people who have to en-force it. We provide all members of our staff who have frequent contact with our customers and guests with thorough and regular training in responsible gaming.

Responsible advertising is another key element of responsible gaming. Our guidelines and “Code of Conduct for Responsible Advertising” ensure that all our advertising and marketing activities meet high ethical stan-dards. The same applies for our sponsoring activities.

To ensure our CSR activities remain fully up-to-date, we have our processes and content regularly audited and certified by the European Casino Association (ECA), the World Lottery Association (WLA), the European Lotteries (EL) and GamCare – the UK’s biggest support organization for people with gambling problems.

Our 5-point responsible gaming program

RESPONSIBLE ADVERTISING & SPONSORING

CERTIFIED RESPONSIBILITY

RESPONSIBLE GAMING ACADEMY

ESPECIALLY TRAINED MEMBERS OF THE STAFF

1. Player protection 2. Regular, lasting training 3. Responsible advertising 4. Promotion of research and cooperation with counseling centers and treatment facilities 5. Quality assurance of content and processes

CONSULTATIONS WITH GUESTS, RESTRICTIVE MEASURES, SELF-EXCLUSION ORDERS IN 2017

836619

CASINOS AUSTRIA (12 casinos)

WINWIN (16 VLT outlets)

5,305 1,005

2,276959

Number of consultations with casino guests in acc. with Section 25 (3), Austrian Gaming Act

Number of restrictive measures against casino guests in acc. with Section 25 (3), Austrian Gaming Act

Number of self-exclusion orders applied for and activated by casino guests

Number of consultations with WINWIN guests in acc. with Section 25 (3), Austrian Gaming Act

Number of restrictive measures against WINWIN guests in acc. with Section 25 (3), Austrian Gaming Act

Number of self-exclusion orders applied for and activated by WINWIN guests

11CSR Update 2017 |

2015 2016 2017

ENERGY CONSUMPTION IN KWH

We are currently working to improve the quality of this data. Some of the data for 2017 was partly deficient in its annual accuracy or was not available (e.g. data for thermal energy) at the time this report was prepared.

10,000,000

0

20,000,000

30,000,000

40,000,000

50,000,000CHANGE2016–2017+3.70%

39,060,733.76

42,846,490.55 44,313,279.22

Focus Area – Environment

Climate Protection

Climate protection is one of the biggest global and regional challenges of our time. At the Casinos Austria and Austrian Lotteries Group, we have set ourselves the goal of making a significant contribution to tackling this problem. Our mission here is to act in an environmentally and energy-efficient manner at all levels.

In 2017, total energy consumption for the Casinos Austria and Austrian Lotteries Group amounted to 44,313,279 kWh. Around 16% of this energy was consumed in our headquarters at Rennweg 44 and 46 in Vienna (including the internal computing center) and in our computer center in Wiener Neustadt, 77% in our casinos and 7% in our WINWIN outlets.

Energy efficiency measures in 2017

The latest energy efficiency technology was used in the construction of our 16th WINWIN outlet in Bischofshofen. Further measures to protect the climate were also taken at the 12 Austrian casinos. In the refurbishments of Casino Graz (completed in fall 2017) and Casino Salzburg particular attention was placed on energy efficiency. The project to switch to LED lighting in our casinos was also continued throughout 2017. We extended the number of charging stations for electric vehicles at the Rennweg 44 building in Vienna to eight. All members of staff can make use of these charging stations. Our IT landscape also became “greener” through our focus on low electricity consumption and higher performance “Green IT”.

»We fully recognize our ecological responsibility. The continual reduction of our ecological footprint to protect the environment is absolutely imperative and can only be achieved through constant improvements and concrete measures. Our focus here lies on energy efficiency and the use of renewable energy. We adhere as a matter of course to all relevant environmental protection laws and regulations. We also do our utmost to ensure that our employees think and act in a sustainable manner in both their professional and private lives.

Energy efficiency as contribution to climate protection

12CSR Update 2017 |

»

PROCUREMENT IN AUSTRIA

% OF TOTAL PROCUREMENT

94%

Focus Area – Environment

Sustainable Use of Resources

Even services companies that do not maintain energy- and waste-intensive manufacturing plants have plenty of opportunities to contribute to improving their environmental balance sheet. To ensure we make sustainable use of resources, our procurement activities are sustainable and fair, and we apply detailed waste management concepts.

To ensure that our suppliers also conduct their business in line with our understanding of sustainability, we introduced our new Code of Conduct for Suppliers in 2017, which can be accessed by all suppliers via our Procurement Portal and comes into force upon signing of the contract.

SOME OF THE REQUIREMENTS IN OUR CODE OF CONDUCT FOR SUPPLIERS: » Employee protection and working conditions pursuant to the provisions in the Ethical Trading Initiative (ETI) Base Code » Environmental protection and efficient use of resources based on established management systems (ISO 14001, EMAS) » Adherence to general rules of conduct including those related to compliance topics like anti-corruption and data protection

Our goal is to ensure that our procurement activities are sustainable and fair. To achieve this, we buy goods locally wherever possible and give due consideration in our procurement activities to ecological and social cri-teria like environmental sustainability, energy efficiency, resource conservation and respect for human rights.

We strive to make sustainable use of the resources that we require to conduct our business. This means making sure that our procurement activities are sustainable and fair and that we have efficient and sustainable waste management concepts in place.

Sustainable and fair procurement

WASTE GENERATED (IN T)

HAZARDOUS WASTE

NON-HAZARDOUS WASTE

TOTAL WASTE

140.44

1,123.60

1,264.04

Sustainable procurement is one thing, correct waste disposal is another. We follow the precautionary principle in all our business processes: waste should be avoided wherever possible.

The sustainable procurement approach taken by the Casinos Austria and Austrian Lotteries Group anchors sustainability as far as possible in our value chain. We already produce, for example, all our printed materials in accordance with the Austrian ecolabel guidelines. We are also making increasing use of Austrian products in marketing: WINWIN uses chocolate coins from Salzburg, while Casino Wien serves tea from the Lower Austrian company Sonnentor.

Sustainable waste disposal

HOW CAN SUSTAINABLE PROCUREMENT BE ACHIEVED?

WASTE GENERATED (IN T)

HAZARDOUS WASTE

NON-HAZARDOUS WASTE

TOTAL WASTE

140.44

1,123.60

1,264.04