CstM 301 - Management & Organizationintroduction to management

the new workplace…employee perceptions & expectations:

management approach:

on your marks, get set…people/talent:

technology:

globalization:

ethics:

diversity:

career advise from a textbook…

mastery: be good at something…

networking: know people…

entrepreneurship: act as if it’s your company…

technology: become a “geek”…

marketing: communicate…

learning: you aren’t done yet…

An Organization is…

a collective of people

an open system

an organization is…

performance focused:

an organization is…

ever changing:human capitalcommand & controlteamworktechnologynetworkingexpectationsvalue sustainability

a manager is…autocratic paternalistic democratic

a person who supports, activates and is responsible for the work of others…

laissez-faire micro-manager control freak

management is…about human beings

embedded in culture

commitment to common goals & shared values

an enabler for growth & development

communication and responsibility based

more than the “bottom line”

creating satisfied customers Peter F. Drucker

a manager’s many titles…Typical

NonprofitTypical

BusinessConstruction

Firm

Board of Directors Board of Directors Board of Directors

Top Managers Executive DirectorPresidentAdministrator Vice President

Chief Executive OfficerPresidentVice President

Chief Executive OfficerPresidentVice President

Middle Managers Division ManagerRegional ManagerBranch Manager

Division ManagerRegional ManagerPlant Manager

Regional ManagerProject ExecutiveChief Estimator

First-Line Managers Department HeadSupervisorTeam Leader

Department HeadSupervisorTeam Leader

SuperintendentForemanCrew Chief

managerial performance…

accountability

effective manager

quality of work life

functions of management…

roles of management…

successful managers…

set agendas

network

create social capital

learn

managerial skills…

technical skills

human/interpersonal skills

conceptual & analytical skills

managerial skills…

managerial skills…

managerial skills…