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CT 4/510: Advanced Interpersonal
CommunicationElements of Nonverbal
Communication
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Nonverbal Communication consists of all cues beyond the written and spoken word.
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•respond more positively to well dressed people
Appearance communicates
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•more likely to obey well dressed people
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• more likely to return money to well dressed people.
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• more likely to let well dressed people break the rules.
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What does our appearance today communicate about us?
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information we get from physical appearance•economic disclosures
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•educational disclosures
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•social status disclosures
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trustworthiness/moral disclosures
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The less you know someone, the more importance you will place on appearance. And . . .First impressions are usually accurate . . .
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The six faces of emotion• happy• angry• sad• surprised• disgusted• afraid
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Types of touching• functional-professional• social-polite• friendship-warmth• love-intimacy• sexual arousal
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The environment communicates•spacial arrangements
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•time
before retirementafter retirement
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How do you . . .• initiate conversation
with a stranger at a party?
• appear friendly and warm?
• signal your desire to leave a conversation when the other person keeps talking?
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How do you . . .•Appear confident
when asking boss for a raise?
•Appear interested in class lecture?
•Avoid talking with an undesirable person?
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CT 410 Advanced Interpersonal
Communicationcontext as
communication
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context communicates - our physical environment encourages certain communication expectations
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every interior betrays the nonverbal skills of its inhabitants
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Malls have become the temples, shrines and communal centers of modern North America
The environment communicates:
Montreal
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George Lewis: the important thing is to create the illusion of community while quietly stacking the deck against its actual development Vancouv
er
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Malls create a disorienting environment where we participate by buying.
Minnesota
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Malls attempt to commodify community
Georgia
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Malls are located so as to insulate shoppers from poor people.
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Malls are designed to move you along . . .
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What are the primary kinds of conversations people have in malls?
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geography and climate
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colors
colors
colors
colors
colors
colors
colors
colors
colors
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seating arrangements
vc nv
ussv
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seating arrangements
vc nv
ussv
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Robert Sommers
x x
x x
x x
x
x
cooperate
compete
cooperate
co-act
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A classroom• colors• lighting• decorations• rows• control• temperature• atmosphere