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The Role of The Corporate University in

The Gas Natural and Union Fenosa

Merger

José De Juan SaboyaTraining and Knowledge Management Director

Corporate University & Executive Education ForumBerlin, February 17&18th, 2010

Not long ago……we all lived happily…

� Leader in the distribution of gas

� Fourth global player of LNG

� Worldwide converged gas-electricity leader

� Third power utility in Spain

� Gas business with a high growth and highasset value

� Attractive international business

8.000 employeesin 12 countries

12.000 employeesin 13 countries

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But suddenly… everything changed!

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Leading Global Player with over 20 million clients and17 GW of installed power

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PEOPLE are critical in the success or failure in mergers

fear

anxiety expectatio

ns

victor io

us

opportunity

wonuncer tainty

challeng

e

success failure

illusion

stress

change

Disinformation

conflict

grow

INTEGRATION

information

leadership

knowledge

lossIn Gas Natural – Union Fenosa Group knowledgeis managed

through the Corporate University

�Knowledge of

•Business

•Processes

•People

�Common way in performance

�Group Culture

contributing to the successof our merger

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Corporate University focus

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2

3

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Successful Integration of two companies� Economic and Process Achievements� Ensure the best practice transfer among businesses

Energy margin maximisation and global management

Active management of the financial structure

Maximisation of returns on regulated activities worldwide

Global gas and electricity management of clients

Successful international business management� Integration of activities in Mexico and Colombia� Development of global standards and homogenisation of best practices in all the Group

Challenges and strategic priorities for the new group

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6

“Puente Nuevo” Campus

22 classrooms andmeeting rooms

Language Center

Sports Facilities

5 hectares

150 rooms

6 auditoriums

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Training and Knowledgemanagement programms

GN-UF Corporate University basic process (I)1

Identification of needs

3Measurement of

results

3Measurement of

results

2Training and Knowledgemanagement programs

Group

Taking place in three different fields:

Individual

Businesses

Set by 10 General Managers, related with strategic aims , corporatevalues and leadership

150 Directors determine the specific needs of each busin ess andcorporate function (new models, processes and procedures )

Employee reallocations, insourcing, etc

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2

1 3Identification of

needsTraining and Knowledge

management programMeasurement of

results

Group

Individual

Businesses

After the needs are identified, the Corporate Universitydesigns segmentedtraining plans

Design of “Integration Aula”, transversal training, corporate programs and contents for the “School of Leadership ”

Design of specific programs for each of the businesses, a s well as international programs

Individual plans and programs for specific small collecti ves

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GN-UF Corporate University basic process (II)2

“Integration Aula”

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17 sessions duringthe first 4 months: 20.000 training hoursfor 1.500 participants, with a 8,5 over 10 satisfaction rate

Business Teams

Cultural Integration

���� Advanced level Gas&Electricity course

���� Intermediate Gar or Electricity course

���� Basic Gas or Electricity course

���� Series of business sesions

���� Technical visit

���� On-line course

���� Puente Nuevo integration sessions���� Unit plans and goals���� Mutual introduction

���� High performance team sessions (BELBIN)

25.000 hours2.000 participants 10.000 hours1.000 Participants

Reallocation transfers to other positions500 Participants 25.000 hours���� Movility ���� Filling vacancies ���� Insourcing

Training in corporate processes

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hours of training

3.000Financial

20.000Systems

2.000Auditing

60.000Languages

60.000Cultural Integration

60.000Risk prevention

15.000Change management

10.000Technology and Innovation

300.000

40.000Quality

30.000Environment

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transversal

“aulas”

worlwide

School of Leadership

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Settings

Management sessions

Company People

Present conferences

Managerial Development Program

People Management Program

High performance teams

Focused programs

E-learning courses

Managingorganisational

excellence

COMPANY

Businessresults

Developing

strategies in a

global setting

SURROUNDINGS

Leading teams. Peoplelike engines of change

PERSON

32% transversal programs

Our figures

Mexico

Colombia Brazil

Argentina

Puerto Rico

Spain

Morocco

Guatemala

Egypt

Moldavia

NicaraguaPanama

France

Italy

Madagascar

Portugal

987.570 hours of training

50 hours per person/year

75.000 participants

600 people per day

10 Mill eur of investment

500 eur by employee

50% internal training

52% International

20% leadership programs

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VisionsMutual introduction

Working in teamsIntegration

Knowledge

Pride belongingin

Attraction to the Project

INTEGRATION 14

Results

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Thanks !!!!

jdejuan@unionfenosa.es

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